This document summarizes a meeting of the AFI Financial Inclusion Data working group in San Salvador in April 2016. It discusses measuring financial inclusion for development goals. Key points include:
- The group seeks to improve how financial inclusion data is used to design effective programs and policies through collaboration.
- They focus on measuring usage beyond just account ownership, and financial inclusion outcomes.
- A framework is presented that links the enabling environment and availability of financial services to ownership, usage, outcomes, and impact.
- Understanding what drives usage and outcomes, like increasing consumer value, is discussed.
- Next steps include surveying members' needs and selecting frameworks to measure priority areas to pilot with partners.
Explore how the Affordable Care Act and creation of state level and national exchanges has impacted member risk profiles and demand for small-group and individual health plans.
Provider directory accuracy is critical to ensuring consumers get the care they need from the right doctors. The challenge is the rate at which provider data changes and getting that information into the hands of members. Now regulatory bodies are demanding health insurers put processes in place that ensure the information they collect and publish to their member populations is current and complete. Updating mandatory data fields like address, acceptance of new patients, specialty, languages spoken and more can become overwhelming for a health plan – putting a strain on resources. LexisNexis explores where regulations stand, the nature of provider data and why maintaining it is a challenge, and a proven approach to managing your provider data and directories.
LexisNexis Risk Solutions conducted its 2015 Fraud Mitigation Study to examine some of the trends around fraud, fraud detection and fraud analytics, particularly related to the propensity for criminals to perpetrate fraud within multiple industries. Findings uncovered that cross-industry fraud is prevalent and costly, and that fraud mitigation professionals from insurance, health care, retail, communications, insurance, financial services and government could benefit from details of fraud investigations from outside of their own industry. Check out the highlights from our fraud study here.
Explore how the Affordable Care Act and creation of state level and national exchanges has impacted member risk profiles and demand for small-group and individual health plans.
Provider directory accuracy is critical to ensuring consumers get the care they need from the right doctors. The challenge is the rate at which provider data changes and getting that information into the hands of members. Now regulatory bodies are demanding health insurers put processes in place that ensure the information they collect and publish to their member populations is current and complete. Updating mandatory data fields like address, acceptance of new patients, specialty, languages spoken and more can become overwhelming for a health plan – putting a strain on resources. LexisNexis explores where regulations stand, the nature of provider data and why maintaining it is a challenge, and a proven approach to managing your provider data and directories.
LexisNexis Risk Solutions conducted its 2015 Fraud Mitigation Study to examine some of the trends around fraud, fraud detection and fraud analytics, particularly related to the propensity for criminals to perpetrate fraud within multiple industries. Findings uncovered that cross-industry fraud is prevalent and costly, and that fraud mitigation professionals from insurance, health care, retail, communications, insurance, financial services and government could benefit from details of fraud investigations from outside of their own industry. Check out the highlights from our fraud study here.
Digital Strategies for Patient Engagement in 2015 and BeyondJared Johnson
Consumers have more choices than ever for their care, but there are still large gaps in patient engagement. At least 68% of patients do not know the name of the physician in charge of their care. At least 43% of patients do not know the reason for their hospital admission.
In this interactive session, Jared will discuss three significant emerging trends in patient engagement: (1) the advancement of consumerism, (2) the impact of regulations on value-based care, and (3) new care models and partners entering the space. See real-world case studies of digital marketing tools and strategies that are helping organizations seize new opportunities to differentiate themselves. Gain practical tips on how IT, Marketing and PR can work together to drive innovation in patient care.
Maintaining Independence through Interdependence--Alliances Between AMCs and ...PYA, P.C.
PYA Principal Jeff Ellis joined Mark Thompson of Seigfreid Bingham, PC; Daniel Peters, General Counsel of The University of Kansas Hospital; and Dr. Robert Moser, Kansas Heart and Stroke Collaborative, in presenting “Maintaining Independence through Interdependence--Alliances Between AMCs and Community Hospitals" at the AHLA Legal Issues Affecting Academic Medical Centers (AMCs) and Other Teaching Institutions program.
mHealth Israel_Managing the Barriers to Customer Adoption_Lisa Prasad, Henry ...Levi Shapiro
Managing the Barriers to Customer Adoption- Presentation by Lisa Prasad, Managing Director, International, Henry Ford Innovation Institute at the Henry Ford Health System. Background about Provider efforts toward innovation, including status of Digital Transformation, impediments and barriers to adoption, persuading doctors / health care professionals, workflow challenges, activation constraints, procurement cycles, costs, IT integration and security, role of incumbents and practitioners, validation plans, payer inefficiencies,
Compliance Design in a World of New Models PYA, P.C.
This presentation discusses mitigating compliance risks presented by new payment models, creating a compliance culture through human resources, leveraging new regulations to increase access to care and reduce costs, and how to educate start-ups and nontraditional facilities about integrity principles within compliance programs.
mHealth Israel_GEARING COMMUNICATIONS TO RAISE CAPITAL AND ATTRACT CUSTOMERS_...Levi Shapiro
Presentation by Gil Bashe, Managing Director, Healthcare Practice, Finn Partners: "GEARING COMMUNICATIONS TO RAISE CAPITAL AND ATTRACT CUSTOMERS- FROM PLAN TO PARTNERS TO PATIENTS". Includes tips to avoid failure by embracing complexity, description of the Health Ecosystem Landscape, developing a plan to impact care, cost and outcomes, overview of the US Payer market, and top digital health influencers.
Last year Congress passed the HEARTH Act, the first major reforms of HUD’s homeless assistance programs in nearly two decades. This workshop will address HEARTH implementation for rural, statewide, and Balance of State CoC’s.
2016 MIPS Final Rule: What you need to know NOWBen Quirk
Find out why you need to pay attention to this Final Rule and what adjustments you need to make to ensure you end up on the winning side of MIPS. It's a complicated program, and results from the Final Rule don't make it any easier.
In May 2014, the Health Care Cost Institute (HCCI) announced a new national health care cost and quality transparency initiative. The initiative is supported by Aetna, Humana, and UnitedHealthcare; other payers will be announced shortly. The presentation will provide background information on HCCI and describe the initial release of the three tier public transparency website that HCCI is developing. Tier 1, the public website, will be launched by 12/31/15 and was the focus of the discussion.
The Third Way--Maintaining Independence Through Interdependence PYA, P.C.
In support of our partnership with the National Rural Health Association, PYA participated in the Rural Health Clinic and Critical Access Hospital Conference, September 30 to October 3, 2014, in Kansas City, MO. One session featured PYA Principals Jeff Ellis and Martie Ross, who shared their experiences and insights in developing and operating rural network alliances as a way for providers to maintain their independence through interdependence.
Digital Strategies for Patient Engagement in 2015 and BeyondJared Johnson
Consumers have more choices than ever for their care, but there are still large gaps in patient engagement. At least 68% of patients do not know the name of the physician in charge of their care. At least 43% of patients do not know the reason for their hospital admission.
In this interactive session, Jared will discuss three significant emerging trends in patient engagement: (1) the advancement of consumerism, (2) the impact of regulations on value-based care, and (3) new care models and partners entering the space. See real-world case studies of digital marketing tools and strategies that are helping organizations seize new opportunities to differentiate themselves. Gain practical tips on how IT, Marketing and PR can work together to drive innovation in patient care.
Maintaining Independence through Interdependence--Alliances Between AMCs and ...PYA, P.C.
PYA Principal Jeff Ellis joined Mark Thompson of Seigfreid Bingham, PC; Daniel Peters, General Counsel of The University of Kansas Hospital; and Dr. Robert Moser, Kansas Heart and Stroke Collaborative, in presenting “Maintaining Independence through Interdependence--Alliances Between AMCs and Community Hospitals" at the AHLA Legal Issues Affecting Academic Medical Centers (AMCs) and Other Teaching Institutions program.
mHealth Israel_Managing the Barriers to Customer Adoption_Lisa Prasad, Henry ...Levi Shapiro
Managing the Barriers to Customer Adoption- Presentation by Lisa Prasad, Managing Director, International, Henry Ford Innovation Institute at the Henry Ford Health System. Background about Provider efforts toward innovation, including status of Digital Transformation, impediments and barriers to adoption, persuading doctors / health care professionals, workflow challenges, activation constraints, procurement cycles, costs, IT integration and security, role of incumbents and practitioners, validation plans, payer inefficiencies,
Compliance Design in a World of New Models PYA, P.C.
This presentation discusses mitigating compliance risks presented by new payment models, creating a compliance culture through human resources, leveraging new regulations to increase access to care and reduce costs, and how to educate start-ups and nontraditional facilities about integrity principles within compliance programs.
mHealth Israel_GEARING COMMUNICATIONS TO RAISE CAPITAL AND ATTRACT CUSTOMERS_...Levi Shapiro
Presentation by Gil Bashe, Managing Director, Healthcare Practice, Finn Partners: "GEARING COMMUNICATIONS TO RAISE CAPITAL AND ATTRACT CUSTOMERS- FROM PLAN TO PARTNERS TO PATIENTS". Includes tips to avoid failure by embracing complexity, description of the Health Ecosystem Landscape, developing a plan to impact care, cost and outcomes, overview of the US Payer market, and top digital health influencers.
Last year Congress passed the HEARTH Act, the first major reforms of HUD’s homeless assistance programs in nearly two decades. This workshop will address HEARTH implementation for rural, statewide, and Balance of State CoC’s.
2016 MIPS Final Rule: What you need to know NOWBen Quirk
Find out why you need to pay attention to this Final Rule and what adjustments you need to make to ensure you end up on the winning side of MIPS. It's a complicated program, and results from the Final Rule don't make it any easier.
In May 2014, the Health Care Cost Institute (HCCI) announced a new national health care cost and quality transparency initiative. The initiative is supported by Aetna, Humana, and UnitedHealthcare; other payers will be announced shortly. The presentation will provide background information on HCCI and describe the initial release of the three tier public transparency website that HCCI is developing. Tier 1, the public website, will be launched by 12/31/15 and was the focus of the discussion.
The Third Way--Maintaining Independence Through Interdependence PYA, P.C.
In support of our partnership with the National Rural Health Association, PYA participated in the Rural Health Clinic and Critical Access Hospital Conference, September 30 to October 3, 2014, in Kansas City, MO. One session featured PYA Principals Jeff Ellis and Martie Ross, who shared their experiences and insights in developing and operating rural network alliances as a way for providers to maintain their independence through interdependence.
Extending the Case for Digital: Health Plan Members SpeakCognizant
Cognizant's exclusive study shows that healthcare consumers’ appetite for digital continues to expand and deepen across all channels and age ranges: 10 key findings that will help health plans refine their digital member experience strategies in 2018 and beyond.
Proving The Value of Internal Communications - Ragan Webinar with Encompass H...Limeade
Many Communications professionals are aiming to take on a more thoughtful approach to communication, focusing on delivering messages in a simple, compelling and relevant way.
This webinar, co-hosted by Lindsay Lagreid, Solution Architect at Limeade and Alyssa Hagan, Associate Director of Internal Comms and Engagement at Encompass Health Corp., delves into several key strategies that will help your organization deliver valued communication.
You will learn:
• How to build bridges across departments as a strategic partner
• How to create a mobile-first communications program that inspires
• Strategies for measuring impact and proving value to top leaders
• Ideas for delivering corporate messages while giving local teams a voice
• Examples of turning everyday actions into engaging activities
Measuring Success in Patient Advocacy InitiativesCharityNav
In an increasingly challenging donor environment, funders want more meaning reporting of success and outcomes by nonprofits. This webinar provides insights and knowledge that can mean the difference between scaling up - or dialing down - key initiatives.
Managing benefits from projects - the NHS wayMinney org Ltd
Within Project Management, Benefits Management can both make sure that the right things are done well, and can also drive the realisation of benefits through stakeholder engagement.
This workshop uses an NHS example to show how return on investment, even in hard cash terms, can be delivered within a non-profit environment
VBP, Delivery System Reform, and Health and Social ServicesAndré Thompson, MPA
How are the services and supports you provide related to health, how valuable are your services and interventions for maintaining health, how would your services change if you were getting paid based on value rather than fee-for-service?
Claudia Martínez: Evaluating the impact of delivering cctsUNDP Policy Centre
This presentation is part of the programme of the International Seminar "Social Protection, Entrepreneurship and Labour Market Activation: Evidence for Better Policies", organized by the International Policy Centre for Inclusive Growth (IPC-IG/UNDP) together with Canada’s International Development Research Centre (IDRC) and the Colombian Think Tank Fedesarrollo held on September 10-11 at the Ipea Auditorium in Brasilia.
"Budget + Strategy: Tipping the Balance (Sheet) in Your Favor" WebinarBluespire Marketing
During this BlueSpire TrendLab webinar, our marketing experts analyze results from an exclusive BlueSpire poll on what marketers are experiencing with budgeting and strategic planning.
Among the many things discussed during the webinar were:
- How financial and healthcare marketers are approaching/handling strategic planning and budgeting.
- The importance of tracking, measuring and reporting, all key elements to consider when deciding how to target audiences and get budgets approved.
- Specific recommendations that can be implemented at any type of organization, including those in highly regulated industries.
Using survey data to predict poverty in relation to financial service access ...insight2impact i2i
Workshop: Location matters – GIS in financial inclusion, Johannesburg, South Africa.
Tom Bird, Andy Tatem, Linus Bengtsson, & Alessandro Sorichetta, University of Southampton WorldPop Project.
USDA Loans in California: A Comprehensive Overview.pptxmarketing367770
USDA Loans in California: A Comprehensive Overview
If you're dreaming of owning a home in California's rural or suburban areas, a USDA loan might be the perfect solution. The U.S. Department of Agriculture (USDA) offers these loans to help low-to-moderate-income individuals and families achieve homeownership.
Key Features of USDA Loans:
Zero Down Payment: USDA loans require no down payment, making homeownership more accessible.
Competitive Interest Rates: These loans often come with lower interest rates compared to conventional loans.
Flexible Credit Requirements: USDA loans have more lenient credit score requirements, helping those with less-than-perfect credit.
Guaranteed Loan Program: The USDA guarantees a portion of the loan, reducing risk for lenders and expanding borrowing options.
Eligibility Criteria:
Location: The property must be located in a USDA-designated rural or suburban area. Many areas in California qualify.
Income Limits: Applicants must meet income guidelines, which vary by region and household size.
Primary Residence: The home must be used as the borrower's primary residence.
Application Process:
Find a USDA-Approved Lender: Not all lenders offer USDA loans, so it's essential to choose one approved by the USDA.
Pre-Qualification: Determine your eligibility and the amount you can borrow.
Property Search: Look for properties in eligible rural or suburban areas.
Loan Application: Submit your application, including financial and personal information.
Processing and Approval: The lender and USDA will review your application. If approved, you can proceed to closing.
USDA loans are an excellent option for those looking to buy a home in California's rural and suburban areas. With no down payment and flexible requirements, these loans make homeownership more attainable for many families. Explore your eligibility today and take the first step toward owning your dream home.
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
how to sell pi coins in all Africa Countries.DOT TECH
Yes. You can sell your pi network for other cryptocurrencies like Bitcoin, usdt , Ethereum and other currencies And this is done easily with the help from a pi merchant.
What is a pi merchant ?
Since pi is not launched yet in any exchange. The only way you can sell right now is through merchants.
A verified Pi merchant is someone who buys pi network coins from miners and resell them to investors looking forward to hold massive quantities of pi coins before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...Quotidiano Piemontese
Turin Startup Ecosystem 2024
Una ricerca de il Club degli Investitori, in collaborazione con ToTeM Torino Tech Map e con il supporto della ESCP Business School e di Growth Capital
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...Vighnesh Shashtri
In India, financial inclusion remains a critical challenge, with a significant portion of the population still unbanked. Non-Banking Financial Companies (NBFCs) have emerged as key players in bridging this gap by providing financial services to those often overlooked by traditional banking institutions. This article delves into how NBFCs are fostering financial inclusion and empowering the unbanked.
Poonawalla Fincorp and IndusInd Bank Introduce New Co-Branded Credit Cardnickysharmasucks
The unveiling of the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card marks a notable milestone in the Indian financial landscape, showcasing a successful partnership between two leading institutions, Poonawalla Fincorp and IndusInd Bank. This co-branded credit card not only offers users a plethora of benefits but also reflects a commitment to innovation and adaptation. With a focus on providing value-driven and customer-centric solutions, this launch represents more than just a new product—it signifies a step towards redefining the banking experience for millions. Promising convenience, rewards, and a touch of luxury in everyday financial transactions, this collaboration aims to cater to the evolving needs of customers and set new standards in the industry.
what is the future of Pi Network currency.DOT TECH
The future of the Pi cryptocurrency is uncertain, and its success will depend on several factors. Pi is a relatively new cryptocurrency that aims to be user-friendly and accessible to a wide audience. Here are a few key considerations for its future:
Message: @Pi_vendor_247 on telegram if u want to sell PI COINS.
1. Mainnet Launch: As of my last knowledge update in January 2022, Pi was still in the testnet phase. Its success will depend on a successful transition to a mainnet, where actual transactions can take place.
2. User Adoption: Pi's success will be closely tied to user adoption. The more users who join the network and actively participate, the stronger the ecosystem can become.
3. Utility and Use Cases: For a cryptocurrency to thrive, it must offer utility and practical use cases. The Pi team has talked about various applications, including peer-to-peer transactions, smart contracts, and more. The development and implementation of these features will be essential.
4. Regulatory Environment: The regulatory environment for cryptocurrencies is evolving globally. How Pi navigates and complies with regulations in various jurisdictions will significantly impact its future.
5. Technology Development: The Pi network must continue to develop and improve its technology, security, and scalability to compete with established cryptocurrencies.
6. Community Engagement: The Pi community plays a critical role in its future. Engaged users can help build trust and grow the network.
7. Monetization and Sustainability: The Pi team's monetization strategy, such as fees, partnerships, or other revenue sources, will affect its long-term sustainability.
It's essential to approach Pi or any new cryptocurrency with caution and conduct due diligence. Cryptocurrency investments involve risks, and potential rewards can be uncertain. The success and future of Pi will depend on the collective efforts of its team, community, and the broader cryptocurrency market dynamics. It's advisable to stay updated on Pi's development and follow any updates from the official Pi Network website or announcements from the team.
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US Economic Outlook - Being Decided - M Capital Group August 2021.pdfpchutichetpong
The U.S. economy is continuing its impressive recovery from the COVID-19 pandemic and not slowing down despite re-occurring bumps. The U.S. savings rate reached its highest ever recorded level at 34% in April 2020 and Americans seem ready to spend. The sectors that had been hurt the most by the pandemic specifically reduced consumer spending, like retail, leisure, hospitality, and travel, are now experiencing massive growth in revenue and job openings.
Could this growth lead to a “Roaring Twenties”? As quickly as the U.S. economy contracted, experiencing a 9.1% drop in economic output relative to the business cycle in Q2 2020, the largest in recorded history, it has rebounded beyond expectations. This surprising growth seems to be fueled by the U.S. government’s aggressive fiscal and monetary policies, and an increase in consumer spending as mobility restrictions are lifted. Unemployment rates between June 2020 and June 2021 decreased by 5.2%, while the demand for labor is increasing, coupled with increasing wages to incentivize Americans to rejoin the labor force. Schools and businesses are expected to fully reopen soon. In parallel, vaccination rates across the country and the world continue to rise, with full vaccination rates of 50% and 14.8% respectively.
However, it is not completely smooth sailing from here. According to M Capital Group, the main risks that threaten the continued growth of the U.S. economy are inflation, unsettled trade relations, and another wave of Covid-19 mutations that could shut down the world again. Have we learned from the past year of COVID-19 and adapted our economy accordingly?
“In order for the U.S. economy to continue growing, whether there is another wave or not, the U.S. needs to focus on diversifying supply chains, supporting business investment, and maintaining consumer spending,” says Grace Feeley, a research analyst at M Capital Group.
While the economic indicators are positive, the risks are coming closer to manifesting and threatening such growth. The new variants spreading throughout the world, Delta, Lambda, and Gamma, are vaccine-resistant and muddy the predictions made about the economy and health of the country. These variants bring back the feeling of uncertainty that has wreaked havoc not only on the stock market but the mindset of people around the world. MCG provides unique insight on how to mitigate these risks to possibly ensure a bright economic future.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
3. i2i Measurement mandate
• The i2i facility is an open collaboration funded by the Bill & Melinda
Gates Foundation in partnership with The MasterCard Foundation.
• Facility objective: The i2i facility seeks to drive collaboration to
improve the relevance, reliability and use of data to design of
effective programmes, policies and products.
• Measurement objective: To develop measurement frameworks that
answer key financial inclusion questions, in collaboration with
decision makers.
• Measurement audience: Governments and development agencies
5. Measurement and goals: What concerns stakeholders?
Three common measurement needs
• Driving usage
• FI impact or outcomes including consumer protection
• Financial literacy/ capability
Across measurement objectives
• Disaggregated data – gender, location, youth, small business
6. Measurement and goals: Are we setting off the right races?
AFI members that
adopted Maya
Declaration increased %
of adults with accounts
by 9.5% from 2011 – 2014
(Findex)
The number of people
worldwide having an
account grew by 700
million between 2011 and
2014 (Findex)
7. Measurement and goals: The big compromise
Goal: Inclusive financial systems provide individuals and firms with
greater access to resources to meet their financial needs, such as saving
for retirement, investing in education, capitalizing on business
opportunities, and confronting shocks (WB, 2014)
Financial inclusion: proportion of individuals & firms that use financial
services (WB, 2014)
Why measure ownership to target financial inclusion?
• Alternatives not defined
• Data constrained
8. Measurement and goals: Account ownership not resulting in
usage
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
%ofadultswithanaccountata
formalfinancialinstitution
Dormant account at FI (0 transactions) Mailbox account at FI (1 - 2 transactions)
Used account at FI (> 3 transactions)
Source: Findex 2015
“[Bankerisation*] It is not so good, it obliges us to not go to work, because we need so
much time. And not only for ourselves, I also know friends in the province that require us
to collect for them here. I am practically the second signatory for two or three people
who live in the province”
DRC, male, government employee in Kinshasa, 2015
*Paying civil servant salaries into bank accounts
9. “Measurement is the first step that leads to
control and eventually to improvement. If you
can’t measure something, you can’t understand
it. If you can’t understand it, you can’t control it.
If you can’t control it, you can’t improve it.”
- James Harrington
11. What to measure? Our focus
The challenge: To measure financial inclusion for development
i2i goal = improve data available and use of data to drive appropriate
decisions – in collaboration with data collectors and users
i2i measurement focus:
• Going beyond ownership to usage
• Exploring outcomes
12. What to measure? Unpack AFI framework into an FI theory of
change – focus on usage and outcomes
* An existing relationship with a financial service provider that confers the
right to use a financial service without any further requirements having to
be met
Enabling
environment
Environment
allows
appropriate
products to
be provided
Availability
Appropriate
products are
available to
consumers
Ownership*
Adults take-
up products
Usage
Adults use
products
effectively
HH and gov’t
objectives
for which the
use of
financial
services is a
necessary
but not
sufficient
condition.
FI Outcome
Outcomes
directly
attributable
to usage of
financial
services
Impact
Quality Access Usage Impact
(Outside FS
control)
13. What to measure? Drivers of usage and outcomes?
Enabling
environment
Availability/
Access
Ownership
Consumer value not increased
Usage FI Outcome Impact
Quality Access Usage Impact
14. What to measure? Understanding the linkages: Consumer
value
Enabling
environment
Availability/
Access
Ownership Usage ImpactFI Outcome
Net value Value Cost
Increase in welfare
of consumer
Utility derived from
using financial
services
Direct and indirect
cost to use financial
services
Portfolio of
needs met
Functional
needs
Experiential
needs
Capability
cost
Access cost
Indicators
Sustainable
usage
Consumer value increased
Quality Access Usage Impact
15. What to measure? Unpacking consumer value
• Transfer of value
• Liquidity
• Resilience
• Meeting goals (education,
housing, business, old age)
• Productive risk taking
• Awareness
• Knowledge
• Skills
• Attitudes incl. Trust
• Decision constraints
Net value CostValue
Sustainable
usage
Functional
needs
Experiential
needs
Capability cost
Access cost
• Usage (digital, informal, cash)
• Fit for purpose interactions (save,
spend, risk, grow)
• Number/ value/ proportion of
interactions
• Breadth of use (portfolio of
services)
• Negative value (Indebtedness,
Abuse)
• Consumer satisfaction
• Control/ Self-discipline
• Choice
• Social identity/ Status
• Peace of mind
• Proximity
• Affordability
• Reliability
• Convenience
• Connectivity (digital, physical)
• Eligibility incl. Identity
Portfolio of
needs met
• Financial health/ wellness
• Financial stress
16. What to measure? Measuring value – improving FI outcomes
by meeting needs
RCTV – Remote cross-border
transfer of value
RDTV – Remote domestic transfer
of value
Source: FinScope Consumer Survey Zimbabwe , 2014
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
%ofadultpopulation
Use savings Borrow Use payment instruments Use insurance Use multiple financial services
17. What to measure? Financial stress: Assessing the link
between inclusion and well-being
60%
48%
0%
10%
20%
30%
40%
50%
60%
70%
$0 - $30
%ofadults
Income category
% of adults, earning less than a dollar a day, that reported they had to skip a
meal, were not able to send their children to school or had to go without
medical treatment or medicine
Financially excluded adults (informal or formal)
Financially included adults (formal or informal)
Source: FinScope Consumer Survey DRC, 2015
18. What to measure? Potential game-changers
1. Usage: Move away from ownership-based indicators of usage, to
interaction-based indicators of usage
2. Defining markets for financial services: Moving from product-
based measures of market size to needs-based measures of
market size
3. Proximate outcomes: Measure proximate outcomes that
contributes to impact
21. Next Steps
1. Survey to better understand AFI members’ measurement needs
2. Select priority measurement frameworks
3. Build key frameworks in collaboration with AFI
4. Pilot frameworks with interested partners
22. Thank you!
Mia Thom
E-mail: miathom@cenfri.org
Celina Lee
E-mail: celina@cenfri.org
Please contact us at…
insight2impact | i2i is a facility established
by FinMark Trust and Cenfri to advance the
use of data for financial inclusion. i2i aims to
demonstrate how policymakers and providers
can draw insights from data to inform the
design of financial inclusion programmes,
policies and products. i2i is funded by the Bill
& Melinda Gates Foundation in partnership
with The MasterCard Foundation.
For more about i2i, see attached brochure or
our website at www.i2ifacility.org
Editor's Notes
Herbert Marshall McLuhan, CC (July 21, 1911 – December 31, 1980) was a Canadian professor of English, philosopherof communication theory and a public intellectual.
McLuhan is known for coining the expressions the medium is the message and the global village, and for predicting theWorld Wide Web almost thirty years before it was invented.[
World Bank UFA 2020:
Initiative: The UFA2020 envisions that adults worldwide will be able to have access to a transaction account or an electronic instrument
Commitments: 14 partners have pledged commitments towards achieving universal financial access.
Measurement indicators: % of adults with an account at a financial institution or an electronic instrument
The Maya Declaration:
Initiative: The Maya Declaration is a commitment to unlock the economic and social potential of 2 billion unbanked through financial inclusion
Commitments: 54 countries have made 85 quantifiable targets for financial inclusion under the Maya Declaration
Measurement indicators: % of adults with regulated deposit or credit account
Countries are the 25 World Bank UFA 2020 priority countries
FI = Financial Institution
Interaction:
FI Account: Either a withdrawal or a deposit. Therefore, an account is classified as dormant if the account holder does not make either a withdrawal or a deposit in a typical month.
Mobile money: Either a payment received or made, or a bill payment made in the last year.
Statistical universe:
FI Account: The bars represent the % of adults with an account at a formal financial institution. The percentages within the bars, indicate the usage of accounts of those formally served. I.e. the percentage of formally included adults that have a dormant account, mailbox account or use their account.
Mobile money: % of adults with a mobile money account
Additional speaker notes:
While mobile money seems to be used in Uganda, Kenya and Tanzania this seems to be the exception that proves the rule. The Findex Global Survey found that just two percent of adults globally own a mobile money account. However, in Sub-Saharan Africa, the average was much higher at 12%. This represents more than 64 million adults. While this highlights significant penetration of mobile money, the MAP evidence from the MAP countries where mobile money was present showed shows a similar trend to bank accounts: despite high initial up-take in mobile money subscribers, only between a quarter and a third of accounts are active. Active accounts are usually can be defined as those accounts that have been used at least once in the last 90 days.
In Mozambique, mobile money subscribers increased from 485,000 in 2013 to 887, 000 in 2014. However, usage levels have remained low with the proportion of active users estimated to be between 20 – 25%.
In both Swaziland and Malawi, despite rapid initial uptake, the proportion of active users has remained below 30% and the rate of growth of subscribers has slowed substantially. In Malawi from 2013 to 2014 mobile money subscribers grew from about 230,000 subscribers in 2013 to more than one million in 2014. However, less than a third of these adults are active customers.
Similarly, in Lesotho, rapid initial uptake was partially driven by the fact that the providers offered generous incentives - in the form of an airtime bonus - for signing up. Based on in-country consultations, it is estimated that only between one-third and one-quarter of mobile money subscribers in Lesotho are active.
James Harrington was an English 1700s political theorist of classical republicanism, best known for his controversial work, The Commonwealth of Oceana. How to develop an utopian government
Message: Appropriate measurement is a precondition for improvement
3 reasons links break down:
1- Firm value not apparent
2-Consumer value not increased
3-Non-FS factors
4-Mandated provision
Why use need cases?
Quantifies the demand for financial services indicating potential market size;
Reveals underlying incentives for using financial products;
Shows which providers are really competing;
Shows that clients do not think i.t.o. product silos, i.e. credit, savings, insurance and payments,;
Suggests which business models are required.
Use cases definitions:
Local payments: Requited payments where the physical presence of the payer and payee is required for a legally valid transaction.
Bill payments: Requited payments where t he physical presence of the payer and payee are not required for a legally valid transaction.
Risk mitigation: Risk mitigation is the use of financial services to offset the costs of uncertain events, regardless of when they occur.
Consumption smoothing: The need to meet regular and foreseeable expenses, other than from regular income.
Encashment: The need to convert digital value into physical cash.
Farming inputs: The need to accumulate assets to be used directly or indirectly as inputs into agricultural activities. This is a subset of the asset accumulation need.
RDTV (Remote Domestic Transfer of Value): The need to make unrequited payments where individuals physical location is not required for a legally valid transaction. This transaction takes place entirely within one jurisdiction.
Asset accumulation: The need to accumulate assets, whether productive or not.
Education: This is a specific subset of the need for consumption smoothing. It merits its own discussion due to its prominence in the Zimbabwean context.
Investment in Business: The need accumulate assets to be used directly or indirectly as inputs into business activities. This is a subset of the asset accumulation need.
RCTV (Remote Cross-Border Transfer of Value): The need to make unrequited payments where individuals physical location is not required for a legally valid transaction. This transaction takes place in two or more jurisdictions.
Grace Brewster Murray, was an American computer scientist and United States Navy Rear Admiral.[1] She was one of the first programmers of the Harvard Mark I computer in 1944,[2] invented the first compiler for a computer programming language,[3][4][5][6][7] and was one of those who popularized the idea of machine-independent programming languages which led to the development of COBOL, one of the first high-level programming languages.