This document discusses advanced quality control. It defines quality as the attributes and characteristics of a product that determine its ability to meet customer needs. Quality control aims to ensure products adhere to defined quality standards and meet client requirements. The objectives of quality control are to provide dependable and economical products of uniform quality that are acceptable to customers by preventing defects rather than just detecting them. This helps increase productivity, reduce repair costs, build loyal customer bases, and improve profits. Quality control can improve quality through both proactive and reactive approaches.

2. Advanced Quality Control
Sardar Muhammad Fahad
B.E (Electro) MS(Elect)
MBA(HRM)
Presenter

3. What is Quality?
• Quality refers to the sum of the attributes or properties that
describe a product
• These are generally expressed in terms of specific product
characteristics such as length, width, colour

4. American Society for Quality Control (ASQC)
• According to ASQC – Quality means the totality of features
and characteristics of a product or service that bear on its
ability to satisfy given needs
• From customer’s perspective, quality of a good or service is
fitness for use of it
• Customer Satisfaction or the price of the product

5. What is Quality Control
• “Quality control (QC) is a procedure or set of procedures
intended to ensure that a manufactured product or
performed service adheres to a defined set of quality criteria
or meets the requirements of the client or customer”.

6. Objectives of Quality Control
• It is to provide products which are dependable, satisfactory
and economical
• To ensure economic production of products of uniform quality
acceptable to the customer
• Aims at preventing the defects rather than detecting the
defects

7. Need for the Quality
• Increased productivity
• Reduced cost of repairs
• Increased loyal customer base
• Better profits

9. Quality Improvement by Pro-Active and Reactive
Approach

11. Thank You All