The document discusses adaptive case management, which is an approach useful when business processes cannot be predicted in advance and are unpredictable. Adaptive case management allows for flexibility rather than rigidly defined workflows. It focuses on elements like data, content, activities, rules, and stakeholders rather than pre-defining every step. The Case Management Model and Notation standard was created to support modeling cases in an adaptive way.

1. Adaptive Case
Management
Mastering the unpredictable
www.rubix.nl

2. Adaptive Case Management
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3. Who?
Jan van Zoggel
http://rubix.nl/jan-van-zoggel
@jvzoggel
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4. Business Process Management
• Focus on optimizing the
process
• Process must be
predicatable
• based on mass production
principles: the up front
investment that you make in
perfecting the process, is
paid back in a increase in
efficiency over many
instances of the process
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5. Business Process Management
• Pre-defined workflow is great,
but you need to apply it where
appropriate
• Sherlock Holmes did not use a
predefined 20-action, 10 angles
BPMN compliant workflow to
solve his case
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RIGID BPM

6. Rigid BPM vs Adaptive BPM
Action Action Action data
activity
activity
activity
activity
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7. Elements of Adaptive Case Management
Case
Data
Content
ActivitesRules
Actors
• Data
• Content
• Activities
• Processes & Tasks
• Rules
• Actors (Stakeholders)
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8. Rigid BPM vs Adaptive BPM
BPM
• Pre-defined
PCM
• Production Case Management is for situations where the number of workers is
high, and yet the course of action on a given case is not highly predictable
ACM
• Adaptive Case Management can be used for one-off situations for which the
process can not be predicted in advance and is useful when the process is
unpredictable. Goal: no upfront analyses -> citizen developer
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9. Adaptive Case Management
Why choose Adaptive Case Management ?
• Knowledge Workers
• Suggesting instead of Mandating
• No more rigid process boundaries
• Complements BPMN
• Discovery of process paths
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10. Case Interface
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• User Experience (UX)
• Default & APIs

11. Case Management Model & Notation 1.0
• Object Management Group
(omg.org)
• standard for Case Modeling
(CMMN)
• Version 1.0 published May 2014
• Vendors like IBM, Oracle, SAP,
Kofax, Cordys & Tibco have
contributed
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12. Adaptive Case Management (demo)
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Phase Prepare Phase MainInitiate
Prepare
B
(1-n)
Start Prepare
A1
(0-1)
Prepare
A2
(1)
Main A
(1)
Prepare
D
(1)