Acumen Brands is an e-commerce company that has grown from 4 employees in 2009 to over 70 today, operating 12 online stores selling various merchandise. They implemented OzLINK shipping solutions to automate their fulfillment processes. OzLINK integration with their NetSuite and Kiva robotics systems allows items to be shipped within 30 minutes of receipt, increasing on-time deliveries while minimizing costly returns and errors. This has helped Acumen scale efficiently to ship up to 2,500 orders per day across multiple carriers.

1. OzLINK Customer Success Story
Acumen Holdings LLC
Hyper Growth Acumen Brands
Deliver with OzLINK
At a Glance:
Acumen Brands is a hyper growth B2C e-Commerce company that has grown from
4 employees in 2009 to over 70 employees today. Acumen operates 12 online
stores that offer merchandise as diverse as scrubs, outdoor clothing, and art “OzLINK has saved us
supplies. thousands of dollars and the
team has been exceptionally
Industry: Retail, eCommerce
responsive as we have expanded
Oz Solutions: OzLINK Shipping
Applications: NetSuite, Kiva, DHL EasyShip, FedEx Ship Manager, USPS capabilities. We got our ROI in
Endicia, UPS WorldShip weeks with OzLINK.”
Key Benefits:
 Items can be shipped within 30 minutes of receipt -Greg Primm, VP of Finance,
 Increased on time deliveries Acumen Brands
 Minimal returns and errors which can cost up to $50 each
The Challenge:
Creating a highly automated, cost efficient, and scalable fulfillment process that
delivers the goods to delight customers and exceed their expectations.
Furthermore, given they are an up and coming company they had to fight and earn
the attention of the manufacturers to ensure they get the goods that they need to
deliver the sales. Given the growth ambitions and success of Acumen they needed
a technology backbone that enabled them to:
 Drive to a just-in-time inventory model resulting in a constant stream of
receivables requiring advanced automation to ensure products are ready
for sales within 30 minutes of receiving
 Support high throughput warehouse with inventory turns of every 90 days
 No shipment errors to customers which can cost up to $50 and result in
customer disappointment
 Automated shipment rules to meet customers’ varying expectations on
delivery time and costs
 Ability to ship up to 2500 orders per day across multiple carriers and
services: UPS, FedEx, USPS
The Solution:
End to end fulfillment automation using the latest cloud and robotic technology.
Acumen has built one of the most advanced fulfillment operations by leveraging
NetSuite, Kiva, and OzLINK. NetSuite provides the core accounting & warehouse
capabilities, Kiva robots do the put-away and picking, OzLINK connects the edges
when receiving goods at pack verification and streamlines shipping.
The results achieved show a best in class fulfillment operation with:
 Items available to ship within 30 minutes of receipt
 Increased on time deliveries to customers
 Minimal returns and errors
The fast paced entrepreneurial culture at Acumen now has a partner who is equally
agile and customer focused. O Z D E VE L OP ME N T , I N C .
Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com