1. The document discusses reasons why people listen, such as to gain information, create relationships, and broaden horizons, but notes that listening is a neglected skill and the average listener retains only half of what is said after 10 minutes and only 10% after 48 hours. 2. Some reasons why people don't listen well include selective listening, talking faster than thinking speed which can lead to daydreaming, and lack of interest if a topic is boring or doesn't concern the listener directly. 3. Additional factors that can interfere with listening include preconceptions about the speaker based on attributes like hierarchy, education, or gender, as well as physical and mental distractions.

1. LISTENING
JFM Lohith Shetty
PGDPM, MSW(HRD), MBA(Hosp. Mgt), NET
JCI Mangalore - President 2004
Rotaract Club Mangalore City - President
2003-04
Jc Lohith Shetty in Slideshare.in
1Lohith Shetty

2. Why do we listen?
• To gain information
• To get feedback
• To participate in
another’s story
• To hear of their experiences and
insights
• To be ‘in control’ (information is
power)
• To broaden our horizons, i.e. to learn
• To create a relationship
• To respect and value others 2Lohith Shetty

3. A neglected skill
• Research reveals that although
we spend so much of our time
‘listening’ we don’t necessarily
remember all we’re told.
• Shortly after a 10 minute oral
presentation the average listener
will have retained only half of
what was said.
• After 48 hours they are likely to
remember only 10 percent!
3Lohith Shetty

4. Why don’t we listen?
A. Selective listening
Make a pair of 3 sitting next to you and
sit still for about 2 minutes with your
eyes shut. Concentrate on the things
you can hear , and identify as many
different sounds as you can.
Now discuss the results with your
partners. Let all the tree say what
they heard?
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5. • Sounds which are
considered unimportant
are shut out. We
concentrate primarily on
what we think is
important.
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6. Somebody come & read this
Go to the locker (no.683) at CST
station. In the locker you will
find a cash box which contains
the following:
1. 50xRs500,
2. 50xRs100,
3. 50xRs50
Please bring me half the money.
6Lohith Shetty

7. What is the number of the
locker ???
7Lohith Shetty

8. 8Lohith Shetty

9. B. Talking speed versus
the speed of thought.
• The average person speaks at
about 125 words per minute…
• An average persons thinking
speed is in the range of 500
words per minute…
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10. Results….
Daydream
Tune out
Mental ‘walk about’
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11. 11Lohith Shetty

12. must choose where to bury
them. It would be easier to get
them to the far bank but the
ground is very rocky. To bring
them to the near bank would
be much more difficult because
of the depth of the water and
the speed of the current, but
once on the bank the job would
be relatively easier because the
ground is soft.
12Lohith Shetty

13. 13Lohith Shetty

14. 3. Lack of interest
• It bores you.
• It doesn’t concern you.
• You have other more
important things on your
mind- professional or
personal. 14Lohith Shetty

15. Some cues: Lack of interest
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16. Beliefs and attitude
• We all have opinions on a variety
of issues.
• We feel strongly about certain
subjects
• We value certain behaviors.
You tend not to listen when
your beliefs and attitudes
are challenged or
opposed.
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17. C. Reactions to the speaker
Emerson once said...
“ What you are, sounds so
loudly in my ears that I
can’t hear what you say ”.
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18. Some stumbling blocks-
Accent
Mannerism
Use of certain words
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19. D. Our Preconceptions
Hierarchy
Education
Profession
Social Status
Race
Age/Gender
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20. E. The words we hear
• Pet Phrases
• Over repetition of words
• Unfamiliar words
• Jargons
A point worth remembering is that same words
mean different things to different people.
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21. Physical Distractions
• Noise
• Dress
• Physical background
• Non-visibility of the
speaker
• Gestures
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22. How we show we are not listening…
. Turn-away
. Shuffle papers on your desk
. Put papers in your brief-case
. Have a glazed look
. Pick up a file and start reading
.Turn and talk to someone else
. Not respond to a question
intentionally
 . Continue to look at the monitor
 Comfort in the proceedings by
leaning back in the chair 22Lohith Shetty

23. Thank You
Lohith Shetty 23