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Getting Clear on Why We're Here

Getting Clear on Why We're Here. Tim Creasey's talk at The Conference Board, June 2016.

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Getting Clear on Why We're Here

  1. 1. © Prosci Inc. All rights reserved. Getting Clear on Why We’re Here www.prosci.com | +1-970-203-9332 Tim Creasey, Chief Innovation Officer tcreasey@prosci.com @timcreasey www.linkedin.com/in/timcreasey/ Research | Methodology | Training | Advisory Services June 17, 2016 1
  2. 2. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional 2
  3. 3. © Prosci Inc. All rights reserved. For me the greatest beauty always lies in the greatest clarity. Gotthold Ephraim Lessing 3
  4. 4. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional 4
  5. 5. © Prosci Inc. All rights reserved. More important than the quest for certainty is the quest for clarity. Francois Gautier 5
  6. 6. © Prosci Inc. All rights reserved. The Easter Bunny Paradox 10ft 8ft 6ft 4ft 2ft 6
  7. 7. © Prosci Inc. All rights reserved. POLL: How big was the “real” Easter Bunny? 7
  8. 8. © Prosci Inc. All rights reserved. This is not just a case of to-may-toes / to-mah-toes 8
  9. 9. © Prosci Inc. All rights reserved. “So, lets talk about our culture change project.” 9
  10. 10. © Prosci Inc. All rights reserved. Alignment is the necessary condition before empowering the individual will empower the whole team. Empowering the individual when there is a relatively low level of alignment worsens the chaos and makes managing the team even more difficult. Peter Senge 10
  11. 11. © Prosci Inc. All rights reserved. POLL: How often do you experience a lack of alignment and common understanding? 11
  12. 12. © Prosci Inc. All rights reserved. Anchor for decisions • Picture of anchor Anchor for decisions 12
  13. 13. © Prosci Inc. All rights reserved. Platform for integration • Picture of complex roads? • Other integration picture Platform for integration and collaboration 13
  14. 14. © Prosci Inc. All rights reserved. There is no time more valuable than a moment of clarity. Linda Poindexter 14
  15. 15. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional Consequences of not “getting clear” 15
  16. 16. © Prosci Inc. All rights reserved. POLL: Words describing the consequences of not "getting clear" 16
  17. 17. © Prosci Inc. All rights reserved. A lack of clarity could put the brakes on any journey to success. Steve Maraboli 17
  18. 18. © Prosci Inc. All rights reserved. When you have clarity of intention, the universe conspires with you to make it happen. Fabienne Fredrickson 18
  19. 19. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional 19
  20. 20. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional Why-s are everywhere these days © 2013 Simon Sinek, Inc. www.startwithwhy.com Simon Sinek’s Golden Circle Purpose-Driven Organizations 20
  21. 21. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional “Why We’re Here” is our Purpose To ____ By ____ 21
  22. 22. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional 22
  23. 23. © Prosci Inc. All rights reserved. The discipline Change Management The purpose To… Improve the performance of the organization in times of change By… supporting impacted employees who must change how they do their jobs as part of the change 23
  24. 24. © Prosci Inc. All rights reserved. POLL: Write your TO/BY purpose statement for: change management 24
  25. 25. © Prosci Inc. All rights reserved. The achievements of an organization are the results of the combined effort of each individual. Vince Lombardi 25
  26. 26. © Prosci Inc. All rights reserved. Current Transition Future TC C C C C C C C C C C C C C C C C C C C C C C C C T T T T T T T T T T T T T T T T T F F F F F F F F T T F F F Made up of individual changes Organizational change 26
  27. 27. © Prosci Inc. All rights reserved. Value Management Change Management Catalyzing individual transitions to deliver organizational results Change Management CHānj ‘manijmǝnt 27
  28. 28. © Prosci Inc. All rights reserved. Change management: CHānj ‘manijmǝnt Preparing, equipping and supporting individuals through the change journeys they experience as part of your institution 28
  29. 29. © Prosci Inc. All rights reserved. M T W R F An email on Monday for training on Tuesday for launch on Wednesday is NOT the way to prepare and equip individuals to successfully change 29
  30. 30. © Prosci Inc. All rights reserved. Change management: CHānj ‘manijmǝnt Capturing the portion of change value that depends on people changing how they do their jobs 30
  31. 31. © Prosci Inc. All rights reserved. Gartner BPM Summit Dec 12, 2014 Prosci Webinar Feb 11, 2015 31
  32. 32. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional 32
  33. 33. © Prosci Inc. All rights reserved. Change Ecosystem Strategy Innovation Lean Six Sigma CPI Org Effectiveness Org Design Org Development Leadership Development Talent/Human Capital Communication Engagement Project Management Change Management Transformation Benefit Realization 33
  34. 34. © Prosci Inc. All rights reserved. The discipline Change Management The purpose To… Improve the performance of the organization in times of change By… supporting impacted employees who much change how they do their jobs as part of the change 34
  35. 35. © Prosci Inc. All rights reserved. The discipline Transformation The purpose To… Improve the performance of the organization By… Not just changing how we do something, but changing what we do 35
  36. 36. © Prosci Inc. All rights reserved. POLL: Write your TO/BY purpose statement for: transformation 36
  37. 37. © Prosci Inc. All rights reserved. The discipline Organization Development The purpose To… Improve the performance of the organization By… Utilizing a process of planned intervention(s) at a systemic level conducted in accordance with key values so the organization and its members learn and develop 37
  38. 38. © Prosci Inc. All rights reserved. The discipline Project Management The purpose To… Improve the performance of the organization By… Effectively managing the sequence of activities, time, scope, and cost while implementing a change effort or initiative 38
  39. 39. © Prosci Inc. All rights reserved. The discipline Innovation The purpose To… Improve the performance of the organization By… Unlocking the breakthrough potential of the organization 39
  40. 40. © Prosci Inc. All rights reserved. The discipline Benefit Realization The purpose To… Improve the performance of the organization By… Actively defining, measuring, and tracking the concrete expected outcomes in times of change 40
  41. 41. © Prosci Inc. All rights reserved. POLL: Write your TO/BY purpose statement for: benefit realization 41
  42. 42. © Prosci Inc. All rights reserved. The discipline Lean Six Sigma The purpose To… Improve the performance of the organization By… Systematically eliminating waste and process variation from the organization 42
  43. 43. © Prosci Inc. All rights reserved. The discipline Talent/ Human Capital The purpose To… Improve the performance of the organization By… Improving and honing the skills, experience, and expertise of the people that make up the organization 43
  44. 44. © Prosci Inc. All rights reserved. The discipline Engagement The purpose To… Improve the performance of the organization By… Empowering employees to take a greater role in organizational direction and the changes happening around them 44
  45. 45. © Prosci Inc. All rights reserved. The discipline Strategy Execution The purpose To… Improve the performance of the organization By… Levering the processes, systems and resources to effectively steer the direction of the organization 45
  46. 46. © Prosci Inc. All rights reserved. “We’re on the same team!” Team Improve Outcomes 46
  47. 47. © Prosci Inc. All rights reserved. Anchor Platform “We’re on the same team!” 47
  48. 48. © Prosci Inc. All rights reserved. Change Ecosystem Strategy Innovation Lean Six Sigma CPI Org Effectiveness Org Design Org Development Leadership Development Talent/Human CapitalEngagement Project Management Transformation Benefit Realization Communication Change Management 48
  49. 49. © Prosci Inc. All rights reserved. Change Ecosystem Strategy Innovation Lean Six Sigma CPI Org Effectiveness Org Design Leadership Development Talent/Human CapitalEngagement Transformation Communication Org Development Project Management Change Management Benefit RealizationA few of my recent examples 49
  50. 50. © Prosci Inc. All rights reserved. Creasey, Jamieson, Rothwell, Severini 4th edition of Practicing Organization Development Organization Development Change Management Overlap: 1. Focuses on the human dynamics within the organization 2. Recognize the critical nature of the individual employee in the performance and improvement of the organization 3. Focuses on improving organizational effectiveness, supporting Return on Investment (ROI) of change initiatives and increasing the alignment between employee behaviors and strategic imperatives More often project application – taking an “catalyzing individual employee change” approach, involved in implementation and taking a delivery approach More often a whole system application – taking an open systems thinking approach, involved earlier in the change lifecycle and defining opportunities More focused on “how to catalyze individual employees in changing how they do their jobs” as the building block of successful change More focused on “how the system functions” as the building block of successful change and how people get along and work together effectively on an interpersonal level in the change process More focused on applying structured approaches to facilitate individual adoption of changes to an employee’s processes, workflows and behaviors in specific initiative execution, e.g. through targeted assessments, processes, tools, etc. More focused on designing interventions to modify higher order organizational components, e.g. organization structures, systems, processes and relationships OD and CM: Overlap and Dimensions of Difference Example: CM and OD 50
  51. 51. © Prosci Inc. All rights reserved. Example: CM and PM CM/PM Integration Opportunities Integrate in action Integrate in methodology Conversant 51
  52. 52. © Prosci Inc. All rights reserved. Value Management Change Management Value Discovery Value Enablement Value Realization Phase 1: Preparing Phase 2: Managing Phase 3: Reinforcing • Solution Definition • Value Measurements • Value Communications • Value Proposition • Planning and Design • Risk Management • Portfolio Management • Change Management • Auditing and Reporting • Metrics • Sustainment A D K A R • Readiness Assessment • Risk Profile • Strategy • Communication Plan • Sponsor Roadmap • Coaching Plan • Training Plan • Resistance Management • Compliance • Feedback • Sustainment Example: CM and Benefit Realization/Value Management 52
  53. 53. © Prosci Inc. All rights reserved. Example: CM and Cloud/XaaS In this new environment, renewal is based on value realization which depends on adoption and usage. Failing to drive adoption and usage has economic consequences for vendors who now rely on renewal. Solution Adopted and Used Value Realized Solution Renewed Change Management and Cloud/XaaS Problem Identified Solution Configured/ Developed Solution Deployed 53
  54. 54. © Prosci Inc. All rights reserved. Breakthroughs often occur along the frontiers where disciplines rub against one another. While it can feel like conflict at first, the friction of two disciplines is often the spark of innovation. Tim Creasey 54
  55. 55. © Prosci Inc. All rights reserved. Change Ecosystem Strategy Innovation Lean Six Sigma CPI Org Effectiveness Org Design Org Development Leadership Development Talent/Human Capital Communication Engagement Project Management Change Management Transformation Benefit Realization 55
  56. 56. © Prosci Inc. All rights reserved. POLL: Which Frontiers are in you interested in exploring… 56
  57. 57. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional 57
  58. 58. © Prosci Inc. All rights reserved. The effort Project A Program B Initiative C Transformation D The purpose To… Install the change on time, on budget and meeting technical requirements 58
  59. 59. © Prosci Inc. All rights reserved. The effort Project A Program B Initiative C Transformation D The purpose To… Improve the performance of the organization By… Generating specific Organizational Benefits by delivering on specific Project Objectives 59
  60. 60. © Prosci Inc. All rights reserved. What is your finish line? 60
  61. 61. © Prosci Inc. All rights reserved. What is your finish line? Requirements Results Outputs Outcomes Specifications Sustainment Installation Realization Solutions Benefits 61
  62. 62. © Prosci Inc. All rights reserved. Change Management 62
  63. 63. © Prosci Inc. All rights reserved. POLL: How clearly are benefits and objectives defined on the efforts you support? 63
  64. 64. © Prosci Inc. All rights reserved. If you don't know where you are going, you might wind up someplace else. Yogi Berra 64
  65. 65. © Prosci Inc. All rights reserved. Definition of Goals and Objectives Drives Results Poorly Defined Goals and Objectives Adequately Defined Well Defined Very Well Defined = met objectives= exceeded objectives 65
  66. 66. © Prosci Inc. All rights reserved. The “Why We’re Here” for a change effort is the foundation upon which successful change is built66
  67. 67. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional 67
  68. 68. © Prosci Inc. All rights reserved. My role High-Impact Professional The purpose To… Be a catalyst of successful change in my organization By… Bringing to bear all of my skills, experience and expertise 68
  69. 69. © Prosci Inc. All rights reserved. Urban Legend? Chances for Impact 69
  70. 70. © Prosci Inc. All rights reserved. If not us, then who? If not now, then when? John Lewis 70
  71. 71. © Prosci Inc. All rights reserved. What, would you say, we are actually trying to achieve here? <insert your picture> Ask the hard questions 71
  72. 72. © Prosci Inc. All rights reserved. Sustainment Activity Phase 1 Activity Activity Activity Activity Phase 2 Activity Activity Activity Activity Activity Phase 3 Activity Activity Activity Activity Activity LAUNCH/ GO-LIVE Extend time horizons 72
  73. 73. © Prosci Inc. All rights reserved. Stand in the future What does “done” look like? How will we know when we get there? 73
  74. 74. © Prosci Inc. All rights reserved. Work to give the gift or clarity 74
  75. 75. © Prosci Inc. All rights reserved. Without change there is no innovation, creativity or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable. William Pollard 75
  76. 76. © Prosci Inc. All rights reserved. I’LL BE BACK 76
  77. 77. © Prosci Inc. All rights reserved. Getting Clear On Why We’re Here Understanding (common, shared) Alignment Anchor (for decisions) Platform (for integration and collaboration) For CM Across disciplines On initiatives As a high-impact professional 77
  78. 78. © Prosci Inc. All rights reserved. Prosci Solution Delivering organizational results by catalyzing individual transitions http://www.prosci.com | http://blog.prosci.com changemanagement@prosci.com Build individual change competencies Apply change management on initiatives Embed organizational change capability http://www.prosci.com solutions@prosci.com 78 www.linkedin.com/in/timcreasey

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