Hanns Seidel Foundation (HSF) and Myanmar Centre for Responsible Business (MCRB), co-hosted the first ever multistakeholder workshop on responsible tourism in Ngapali from 11-13 May 2016. Read more: http://www.myanmar-responsiblebusiness.org/news/environment-top-concern-for-sustainable-tourism-in-ngapali.html

1. B&B Manual
Presentation & Brainstorming

2. Introduction
• Cooperation between LuxDev, HSF and MTF
• Manual: easy to understand

3. Target Group

5. 1 .Tourism and B&B
What is Tourism?
Who are tourists?
What is a B&B?
2. Hospitality and Customer Service
What is hospitality?
How to be hospitable?
3. Safety and Security
What is safety & security?
Potential hazards and how to reduce them
Safety and Security Checklist
4. Waste and the Environment
The Environment
Waste
How can we protect the environment?
Content Modules

6. 5. Maintenance and Housekeeping
What is maintenance and housekeeping
and why is it important?
Preparation of a welcoming environment
6. Food preparation and Hygiene
Personal and Food hygiene
Breakfast preparation
7. Managing Money
Accounting
Important Instruments needed
8. Marketing and Sales
Marketing
Partnerships
Marketing Tools
How to calculate the room rate

7. Marlo Perry
Myanmar Tourism Federation
Marloperry.mtf@gmail.com
Gloria Crabolu
LuxDev
cgloria@hotmail.it
Sarah Thomas-Parensen
Hanns Seidel Foundation
MyanmarPraktikant@hss.de
Contact