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Acoustic Protocol 2021

On 12 January, the Embassy of Israel in Myanmar in collaboration with the Myanmar Centre for Responsible Business (MCRB), Myanmar-Israel Chamber of Commerce, Industry and Innovation (MICCI), and Access Israel held a webinar to share experiences on the role of businesses in making their products and/or services more accessible and inclusive for persons with disabilities in Myanmar.

Read more: https://www.myanmar-responsiblebusiness.org/news/assistive-technologies-b2c-services.html

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Acoustic Protocol 2021

  1. 1. Acoustic Protocol 2021
  2. 2. Acoustic Protocol hearoes We convert public address announcements into personalized targeted messages that people receive on their cell phones. Transforming a limited single sensory event into written text, image, haptic feedback, augmented replay, audit, log and more. Public Addressing NG ● Enhanced customer experience [fully and promptly informed] ● Universal [inclusive] ● Accessible [deaf and hard of hearing] ● Targeted [keyword, language]
  3. 3. ‘hearoes’ overview Capture Message Public Addressing Aux Cloud Provisioning Studer Unit Message Upload Message Processing Message Priority Message Enhancement Broadcast Translate Push Notification Replay
  4. 4. ‘hearoes’ overview Console: ● Repository ● Realtime processing ● Replay & enhance ● ‘DNA’ setup (“122”) ● Thresholds ● Manual broadcast (91%)
  5. 5. Implementation ● [MTA 02/20] [MNR 04/20] ■ 2 units installed at Jay St., one at GCT ■ Deployed within hours on site (MTA) ■ Deployed by local team (MNR) ■ Processing 600+ messages daily ■ PA availability & accuracy
  6. 6. Impact & Insights ● Passenger experience; ○ Universal ○ Better message footprint ○ Targeted [keywords] ○ Translation ○ Beyond geographical boundaries
  7. 7. Impact & Insights ● Enhanced operator experience; ○ PA Monitor ○ Station DNA ○ Archive & Audit ○ Announcers diversity ○ Message trends
  8. 8. What’s next? ● Next Generation Public Addressing ● Enhanced customer experience ● Elevated passenger journey ● Increased message footprint ● Universal (compliance) ● Rapid deployment
  9. 9. Thank You

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