As a Senior Manager at Scoring Services Analysis, I managed a forecasting project that enabled estimating labor for projects to within 7% accuracy for up to 7 million documents processed yearly. I developed metrics providing visibility into volumes, turnaround times, quality, and error rates, improving forecasting accuracy. Additionally, I merged mainframe and PC systems, reducing order turnaround by up to 62% and improving on-time reporting to customers from 31% to 100%.

1. Accomplishments as Senior Manager, Scoring Services Analysis
 Managed forecasting project to implement technology that enabled users to estimate
labor required on project at each workstation, resulting in accuracy within 7% for up
to 7M documents in 50 test programs per year.
 Developed metrics visibility to volume processed by product and by contract,
turnaround times, quality metrics, labor / volume rates, and error rates, gathering
year-to-year comparative data that improved forecasting accuracy.
 Merged mainframe-based order management system with PC-based system,
expediting workflow. Reduced order turnaround up to 62%, and improved on-time
reporting to customers from 31% to 100%.
 Negotiated with sub-contractors, wrote and edited proposal texts, winning more than
$100M proposals in single year.