The document summarizes Subaru's case study in launching a blog called Subaria to engage with automotive bloggers and Impreza owners. Some key points: 1) Subaru launched the blog and an event with automotive bloggers to get feedback on the Impreza and improve the brand's reputation, as blogs were influential information sources. 2) The blog and event were well received, with bloggers saying Subaru acknowledged their influence and executives addressed criticisms directly. 3) Posts about the Impreza became more positive after the event, and the blog is still actively used by readers today to discuss the brand.

1. Case Study
Subaru Impreza Blogs
Subaria
November 2007

2. The blogossphere
• Blogs have become the second most reliable source of information for europeans (24%),
after the press(30%) and right ahead of TV ads (17%) and E-Mail MK (14%)
• Half of the spanish Internet users have or have had blogs.
• Spain is the third country which has more bloggers worldwide.
• 40% of the bloggers have bought a product or service after reading about it in the
blogosphere.
• As an average blogs are read 3,4 hours per week, and 25% of the do it once a day at
least and also follow an average 4,6 blogs .
FUENTE: “Buscando al consumidor en el mundo
digital”. Microsoft & Zed Marzo 07

3. The New Impreza

4. Goals
Solutions
Results

5. Goals

6. Goals:
• Create a new scenario where the brand could talk directly with the consumer and
percieve their feedback.
• Improve the brand image in the Blogosphere. Reduce the negative reputation the
Impreza was having in Internet.
• Generate a unique experience among the future and actual Impreza owners
• Make the Impreza more accesible for their potential buyer.

7. Solutions

8. How we did it:
• We launched a PR actiona among the key automotive bloggers.
• We created a specific blog for the brand and ths model: www.subaria.com
• Though the blog we Evento Especial exclusivo donde les presentaremos, casi en
primicia, el nuevo modelo de la marca.

9. Timeline and Implementation

10. Óptico de Acciones:

11. Previous Analysis

12. Brand Study
Search Engines (Information)
There is a huge amount of info about the Subaru Impreza over the Internet. Typing Subaru
Impreza in Google returned + 1,5, MM enrtries .
Despite this amount of information the makers presence in Internet is merely testimonial.
Subaru ´s blog increments the volume of controlled information about
the brand.

13. Estudio de la Marca:
Blogs (conversation):
• Actual conversation: The conversation over thje Subaru Impreza were centered about the
restyling of the model issue, generating a great amoiunt of buzz among oppinion leaders and
consumers with Subaru not participating in this process.
Subaru´s Blog is born to be the perfect brand spokesperson in front of the
bloggers and onsumer who were the only ones speaking..
• Conversación permanente: Internet refleja la existencia de una red social en torno a
Subaru Impreza, traducida en iniciativas colectivas y personales como clubs de fans, foros,
blogs, convocatorias, diseños, juegos… Esta red social mantiene una conversación estable
sobre Subaru Impreza, basada en la afinidad con este modelo.
El Blog de Subaru permite identificar, participar en la conversación y
fomentar la red social que se crea en torno a la marca.

14. Communication process

15. How we did it:
• Though posts in different automotive blogs, we announced a brand new blog:
www.Subaria.com
http://w w w .m otorpasion.com / http://w w w .m otordehidrogeno.net/
http://w w w .terra.es/blogs/m otor.htm l http://w w w .autoblog.com .es/
http://w w w .tecnocoches.com / http://w w w .cochesjaponeses.com/
http://w w w .diariom otor.com / http://w w w .planetacoches.com/
• Dentro del Blog, generaremos Post (noticias/comentarios) para darle continuidad y
contenido al mismo.
• Los usuarios podrán dejar sus opiniones (postear) acerca de lo que leen en
Subaria e inclusive, ponerse en contacto con un Responsable de la marca.

16. In the press

17. The venue

18. The event
• We limited the number of invitations to 30 bloggers.
• The venue took place in a Subaru delaeship.
• Different Impreza´s were shown.
• Subaru Spain staff (Marketing Manger included) were there for interviews.
• Oportunidad de charlar con los mecánicos y jefes de producto
• Obsequio-regalo a cada uno de los asistentes
• The oppinion was extremely positive according to the assintants:
• Subaru “was tjhere for them” and was there dsite the bad critics received recently.
• 1st. Auto brand to acknowlwdge the influence of the bloggers as oppinio makers.
• High nexecutives were there to chat and answer questions directly. Subaru does not hide.
• After the conference the posts turned from negativ to neutral and positive.
• We overcame bad critics.

19. The venue. Photographs.

20. The event

21. Today

22. Qué pasa ahora:
• www.subaria.com is still active, alive and updated by users daily.
• From the beginning , the blog has had great success among users:
• More than 120 Post published in the nuestro Blog and more than de 100 mentions
in other vertical blogs (Automotive, marketing, lifestyle, etc).

24. Repercusión en el Sector Publicitario

25. Repercusión en los Medios
• El componente novedoso de esta acción y teniendo en cuenta que Subaru ha sido la 1ª
marca de Automoción en realizar algo similar, supuso que un gran número de soportes
especializados del Sector Publicitario se hicieran eco de esta nueva forma de
comunicación.

26. Gracias