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From: Deepak1 Kapoor/India/Airtel
Cc: Ritu1 Arora/India/Airtel@BHARTI, Aarti Chandna/India/Airtel@Bharti, Aneesh Mamgain/India/Airtel@Bharti, Thomas Mathew/India/Airtel@Bharti, Navin
Bhatia/India/Airtel@BHARTI, Jaba Sen Menon/India/Airtel@BHARTI, Ravinder Kaul/India/Airtel@BHARTI, Sanjeev Duggal/India/Airtel@BHARTI
Date: 06/21/2011 04:44 PM
Subject: ABS CS Team - Q 4 R'n'R - DABAANG - 2 , The Return, Phir SE !!!
My Dear CS Champions,
Each one of you is a STAR in our team who has Impacted the Customer by Increasing their Call Center throughputs, managed the stakeholders effectively
& efficiently, caused positive increment in the CSAT scores, reduced churn and managed complaints. You have helped centers go-live per the scheduled
dates, travelled incessantly for weeks at-a-length, stayed away from the family and managed and increased the compliance & governance across partners
and locations, Pan India. You have done Circle programs at the drop of the hat and at difficult locations.
All of you did this amazingly. However, a few of you did this, plus a few other key actions which made them stand apart. Thru this announcement of the Q
4 / 2010/2011 Rewards & Recognition, we are singling out those folks who stood apart.
My personal Congratulations to Geet, Amandeep, Prithi, Rameez, Bhrigu, Ankit Sharma, Hari, Shubhra, Anjali, Vibha, Rohit, Urvi, Nousheen, Dhananjay,
Abhay, Garima, Manojyoti, Vilas and Reni for doing the PLUS thing which created exceptional value internally and externally.
We are PROUD to have all of you as a part of the ABS CS Team :-) DABAANG 2 - Return of the Excellence, Phir Se
ABS CS Team - Q 4 R'n'R - DABAANG - 2 , The Return, Phir SE !!! – Citation !!!
Prithi S - Prithi has shown a great level of commitment in handling 3 centers in the past one quarter. She has been
very instrumental in aligning Partner training activities as per the Bharti Airtel business requirements in all the 3
locations. She was given the responsibility of handling Aegis Gurgaon (Bangalore) & FSL Karapakkam &
Perungudi. She ensured very that all training processes are ensuring compliance and performance. She also
supported the Business Manager at Bangalore in streamlining the training activities at SERCO passively. She
also received time on time appreciation from Business manager for “Always being there whenever required”.
Regards,
Deepak Kapoor
Vice President - ABS Team - CS & FS Practice.

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ABS CS Team Q4 RnR Centum Learning

  • 1. From: Deepak1 Kapoor/India/Airtel Cc: Ritu1 Arora/India/Airtel@BHARTI, Aarti Chandna/India/Airtel@Bharti, Aneesh Mamgain/India/Airtel@Bharti, Thomas Mathew/India/Airtel@Bharti, Navin Bhatia/India/Airtel@BHARTI, Jaba Sen Menon/India/Airtel@BHARTI, Ravinder Kaul/India/Airtel@BHARTI, Sanjeev Duggal/India/Airtel@BHARTI Date: 06/21/2011 04:44 PM Subject: ABS CS Team - Q 4 R'n'R - DABAANG - 2 , The Return, Phir SE !!! My Dear CS Champions, Each one of you is a STAR in our team who has Impacted the Customer by Increasing their Call Center throughputs, managed the stakeholders effectively & efficiently, caused positive increment in the CSAT scores, reduced churn and managed complaints. You have helped centers go-live per the scheduled dates, travelled incessantly for weeks at-a-length, stayed away from the family and managed and increased the compliance & governance across partners and locations, Pan India. You have done Circle programs at the drop of the hat and at difficult locations. All of you did this amazingly. However, a few of you did this, plus a few other key actions which made them stand apart. Thru this announcement of the Q 4 / 2010/2011 Rewards & Recognition, we are singling out those folks who stood apart. My personal Congratulations to Geet, Amandeep, Prithi, Rameez, Bhrigu, Ankit Sharma, Hari, Shubhra, Anjali, Vibha, Rohit, Urvi, Nousheen, Dhananjay, Abhay, Garima, Manojyoti, Vilas and Reni for doing the PLUS thing which created exceptional value internally and externally. We are PROUD to have all of you as a part of the ABS CS Team :-) DABAANG 2 - Return of the Excellence, Phir Se ABS CS Team - Q 4 R'n'R - DABAANG - 2 , The Return, Phir SE !!! – Citation !!! Prithi S - Prithi has shown a great level of commitment in handling 3 centers in the past one quarter. She has been very instrumental in aligning Partner training activities as per the Bharti Airtel business requirements in all the 3 locations. She was given the responsibility of handling Aegis Gurgaon (Bangalore) & FSL Karapakkam & Perungudi. She ensured very that all training processes are ensuring compliance and performance. She also supported the Business Manager at Bangalore in streamlining the training activities at SERCO passively. She also received time on time appreciation from Business manager for “Always being there whenever required”. Regards, Deepak Kapoor Vice President - ABS Team - CS & FS Practice.