SEB is one of the largest banks in Northern Europe that faced challenges with manual processes, lack of skilled resources, and security issues costing $50 million per week. An analysis found low productivity, lack of collaboration, and insufficient talent. The bank lacked key operational processes and needed to improve quality management, efficiencies, and innovation. The recommendation was to automate processes, use a single IT roadmap aligned with business needs, improve talent management, and adopt a multi-vendor strategy to gain efficiencies and reduce costs by 35% while increasing productivity, growth, and market share. Implementation led to double digit productivity growth, reduced costs, faster services, and higher customer satisfaction within a year.