A study on job satisfaction

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GAIL (INDIA) LIMITED.
(A Government of India Undertaking)
"Master of Business Administration"
Under
GUJARAT TECHNOLOGICAL UNIVERSITY
Submitted by: Under the guidance of:
INSTITUTE OF TECHNOLOGY AND MANAGEMENT
MBA PROGRAM
Affiliated to Gujarat Technological University
Ahmedabad
July 2014
A
PROJECT REPORT
ON
A STUDY ON JOB SATISFACTION
FOR
Submitted to
Department Of Management Studies
INSTITUTE OF TECHNOLOGY AND MANAGEMENT
In
In Partial Fulfillment of Requirement for the Award Of The
NIRAJ G BHADUWALA Neha Hamilton
Enrollment No.: 138220592022 Asst. Professors

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TABLE OF CONTENTS
Preface
Acknowledgement
Declaration
SR.NO TITLES PAGE. NO
1.
OVERVIEW OF INDUSTRY
1.1 Introduction
1.2 History of the oil industry
1.3 Growth of the industry
1.4 Major companies of Oil and Gas industries of
India
9 TO 17
2.
INTRODUCTION OF COMPANY
2.1 Introduction of the company GAIL
2.2 Organization Structure
2.3 Vision Mission Statement
2.4 History of the organization
2.5 Milestone
2.6 Business of GAIL (India) Limited
18 TO 34
3.
LITERATURE REVIEW 35 TO 39

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Annexure
4.
RESEARCH OBJECTIVES AND SCOPE OF
STUDIES
4.1 Meaning and Concept
4.2 Objective of the Study
4.3 Scope of study
40 TO 43
5.
RESEARCH METHODOLOGY
5.1 Introduction
5.2 Data Collection Sources
5.3 Sampling
5.4 Sampling Technique
5.5 Sample Size
5.6 Sampling Unit
5.7 Sample Description
5.8 Limitation of study
44 TO 47
6. DATA ANALYSIS AND INTEREPRETATION
48 TO 67
7. FINDINGS AND SUGGESTIONS 68 TO 72
8. CONCLUSION 73 TO 74
9. BIBLOGRAPHY AND REFERENCES 75 TO 76

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PREFACE
The M.B.A curriculum has been designed to provide the further manager ample practical exposure
to business world. The project program is necessary and essential part of the M.B.A degree
course. It helps the student to gain the knowledge about various aspects of market, consumer and
industry.
―Management is the Process of Planning, Organizing, Staffing and Controlling the activates of
various resources within the organization through systematic, coordinated, and cooperative human
efforts to achieve organizational objectives.‖
Basically when we are playing with computer in every part of life, I used it in my project not for the
ease of my but for the ease of result explanation to those who will read this project.
I had toiled to achieve the goals desired. Being a neophyte in this highly competitive world of
business, I had come across several difficulties to make the objectives a reality. If anywhere
something is found not in tandem to the theme then you are welcome with your valuable
suggestions. My project “A STUDY ON JOB SATISFACTION IN GAIL (INDIA) LIMITED” is based
on study conducted by me under the guidance of Neha Hamilton. It gives me pleasure to prepare
the report on this company.
I believe that my project report will have been very helpful to the practical knowledge in the field of
Human Resource Management of any organization.
I could Ancash this opportunity to the best of my encompetence, zeal, perfection and academic
knowledge and I am keen to make it on going journey throughout my life as I strongly believe that
learning is a journey not a destination.

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ACKNOWLEDGEMENT
―Vital to every operation is co-operation‖ I really agree to this wonderful quotation put forth by Mr.
Frank Tyger. This project was successful due to the co-operation extended by people who have
truly contributed towards it.
―It is not possible to prepare a project report without the assistance & encouragement of other
people. This one is certainly no exception.‖ I would like to extend my sincere & heartfelt obligation
towards all the personages who have helped me in this endeavor. Without their active guidance,
help, cooperation & encouragement, I would not have made headway in the project.
I would like to express my sincere thanks and deep gratitude to esteemed guide Miss Neha
Hamilton for their kind initiative, guidance and valuable suggestions without which the completion
of this would not have been possible. It was a pleasure to be associated with Gail (India) ltd. The
experience that I have garnered has had a profound impact on my career choices and has helped
me realize what is requisite for success in the corporate world. I carry high regards for the
complete team of Gail (India) Ltd.
I am also grateful to all the Executives and staff of the Gail (India) Ltd., UTPAL S BAIDYA Chief
Manager (HR) for having me an opportunity in their organization to carry on my project work.
At last but not least I am thankful to all who have helped me directly or indirectly for completion of
my project report
Lastly any omission in this brief acknowledgement does not mean lack of gratitude.
NIRAJ BHADUWALA
(INSTITUTE OF TEHNOLOGY AND MANAGEMENT)

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DECLARATION
I, NIRAJ G BHADUWALA, hereby declare that the report for
Summer Training Project entitled “A STUDY ON JOB
SATISFACTION IN GAIL (INDIA) LIMITED “for the award of
MASTERS OF BUSINESS ADMINISTRATION.
The matter embodied in this project report has neither been
submitted to any other University nor to any Institution for the award of
degree. This project is my original work and it has not been presented
earlier in this manner. This information is purely of academic interest.
Date:
Place: VADODARA NIRAJ BHADUWALA

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OVERVIEW OF
INDUSTRY

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OVERVIEW OF INDUSTRY
The Indian oil and gas sector is one of the six core industries in India and has very significant
forward linkages with the entire economy. India has been growing at a decent rate annually and is
committed to accelerate the growth momentum in the years to come. This would translate into
India's energy needs growing many times in the years to come. Hence, there is an emphasized
need for wider and more intensive exploration for new finds, more efficient and effective recovery,
a more rational and optimally balanced global price regime - as against the rather wide upward
fluctuations of recent times, and a spirit of equitable common benefit in global energy cooperation.
The Indian oil and gas sector is of strategic importance and plays a predominantly pivotal role in
influencing decisions in all other spheres of the economy. The annual growth has been
commendable and will accelerate in future consequently encouraging all round growth and
development. This has necessitated the need for a wider intensified search for new fields, evolving
better methods of extraction, refining and distribution, the constitution of a national price
mechanism - keeping in mind the alarming price fluctuation in the recent past and evolving a spirit
of equitable global cooperation.
Oil industry's major segments encompass all the steps involved in finding,
producing, processing, transporting and marketing oil and natural gas.
The major players of this industry in India comprises of ONGC, HPCL, BPCL, IOCL, IPCL, CAIRN
ENERGY LTD., ESSAR, RPL, etc.
This industry includes the global processes of Exploration, Extraction, Refining, Transporting
(often by oil tankers and pipelines), and; Marketing petroleum products.
The largest volume products of the industry are fuel oil and gasoline (petrol). Petroleum is also the
raw material for many chemical products, including pharmaceuticals, solvents, fertilizers,
pesticides, and plastics. The industry is usually divided into three major components: upstream,
midstream and downstream. Midstream operations are usually included in the downstream
category.
Petroleum is vital to many industries, and is of importance to the maintenance of industrialized
civilization itself, and thus is a critical concern for many nations. Oil accounts for a large
percentage of the world‘s energy consumption, ranging from a low of 32% for Europe and Asia, up
to a high of 53% for the Middle East. Other geographic regions‘ consumption patterns are as
follows: South and Central America (44%), Africa (41%), and North America (40%). The world
consumes 30 billion barrels (4.8 km³) of oil per year, with developed nations being the largest
consumers. 24% of the oil produced in 2004 was consumed in the United States. The production,
distribution, refining, and retailing of petroleum taken as a whole represents the world's largest
industry in terms of dollar value.

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Petroleum exports have
also emerged as the
single largest foreign
exchange earner,
accounting for 17.24 per
cent of the total exports
in 2007-08. Growth
continued in 2008-09
with the export of
petroleum products
touching US$ 18.34
billion during April-
September 2008. In November 2008, the Cabinet Committee on Economic Affairs awarded 44 oil
and gas exploration blocks under the seventh round of auction of the New Exploration Licensing
Policy (Nelp-VII). The overall number of blocks brought under exploration now exceeds 200.
Petroleum
Petroleum is a naturally occurring liquid found in rock formations. It consists of a complex mixture
of hydrocarbons of various molecular weights, plus other organic compounds. It is generally
accepted that oil, like other fossil fuels, formed from the fossilized remains of dead plants and
animals by exposure to heat and pressure in the Earth's crust over hundreds of millions of years.
Over time, the decayed residue was covered by layers of mud and silt, sinking further down into
the Earth‘s crust and preserved there between hot and pressured layers, gradually transforming
into oil reservoirs
The oil and natural gas industry shares a keen interest in the policy issues arena. As demand for
energy to keep our homes, vehicles, and businesses running continues to increase, so does our
advancement in technology, allowing us to provide safe, reliable, and affordable energy. While
serious challenges face our nation on a variety of fronts, oil and natural gas industry
representatives remain actively engaged with government leaders to ensure informed decision
making so the energy needs of tomorrow are met.
Oil Companies, Petroleum Companies, Oil & Gas Company
Petroleum companies, also known as Oil companies or Oil & Gas companies have formed a key
part of the global economy for the last decade, since petroleum or crude oil has become our main
fuel source.
Not only have these petroleum companies become amongst the biggest companies in the world,
but thanks to the fundamental importance of this limited resource, they have also become
embroiled in a complex political world of government and national objectives, international
relations - and all too often, outright war.

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Oil companies, among the largest employers in the world, cater to the global energy demand.
Their areas of functioning can be grouped into the following:
Production: This involves the extraction of crude oil from reserves, followed by its refinement in
processing plants.
Distribution: The daily distribution quota is delivered to various sectors (e.g. automobiles,
agriculture, residential). This is followed by the commercialization of oil products.
History of Indian Petroleum Industry
The India Petroleum Industry is a case in point for exhibiting the giant leaps India has taken after
its independence towards its march to attain a self-reliant economy.
During the Independence era of 1947, the India Petroleum Industry was controlled by foreign
companies and India's own expertise in this sector was limited. Now, after 60 years, the India
Petroleum Industry has become an important public sector undertaking with numerous skilled
personnel and updated technology that is comparable to the best in the world. The vim and the
achievement during these years is the growth of productivity in petroleum and petroleum-based
products. Even the consumption has multiplied itself nearly 30 times in the post-independence era.
An important advancement in the petroleum industry came with the Industrial Policy Resolution,
1956 which signified the promotion of growth of industries. The ONGC originally set up as a
Directorate in 1955, was transformed into a Commission in 1956. In 1958, the Indian Refineries
Ltd., a government undertaking, came into existence. The Indian Oil Company (IOC), also a
government undertaking, was set up in 1959 with the purpose of marketing petroleum-related
products. Indian Oil Corporation Ltd. was formed in 1964 with the merger of the Indian Refineries
Ltd. and the Indian Oil Company Ltd. Presently, 17 refineries operate under the India Petroleum
Industry.
Growth of the Indian Petroleum Industry
In the post-independence era, India grew tremendously in terms of infrastructure in the petroleum
industry, which in turn helped increase the production of petroleum and petroleum-related
products.
During 1947-57, 3 refineries were set up in Mumbai and Vishakhapatnam by transnational oil
corporations doing business in Indian
During 1957-67, another 3 refineries were established in Guwahati, Barauni, and Koyali by
Indian Refineries Ltd. During 1967-77. 2 more were set up in Chennai by Iranian companies
and in Haldia by Indian Oil Ltd.
During 1977-87, 2 more refineries were commissioned. The one at Bongaigaon was the first
to have an amalgamated petroleum refinery-cum-petrochemicals unit. The other was
established at Mathura.

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During 1987-97, 2 more were set up at Nagapattinam and Mangalore. During 1998-2007,
refineries at Panipat and Numaligarh were set up.
Major companies of Oil and Gas industries of India
COMPANIES SET-UP
OIL Assam, Rajasthan
ONGC Western offshore and in other states
IPCL www.ipcl.co.in
Vadodara, Nagothane (near Mumbai)
,Dahej (Narmada estuary in bay of Khambhat) Rabale, Navi Mumbai
(catalyst manufacturing facility
HPCL www.hindustanpetroleum.com/hp.aspx
Mumbai Refinery (Maharashtra), Visakhapatnam Refinery
IOC www.iocl.com/business_refineries.aspx
Guwahati, Barauni, Koyali, Haldia, Mathura, Digboi, Panipat
IOC SUBSIDIARIES Chennai Petroleum Corporation Limited (CPCL)- Chennai
Narimanam
BRPL- Bongaigaon
BPCL Mumbai (Mahul)
BPCL
SUBSIDIARIES
Numaligarh (Assam) Refinery Ltd (62.9% of the share)
Kochi Refineries Ltd (Kerala)(BPCL holds 66.04% of the share)
MANGALORE
REFINERIES AND
PETROCHEMICAL
LTD. (MRPL) [under
ONGC]
www.mrpl.co.in
Kuthethoor P. O. Via Katipalla, Mangalore 575030, India
RELIANCE
PETROCHEMICALS
www.ril.com/eportal/businesshome.html
Jamnagar: Situated on the north-west coast of India, the integrated
refinery-cum-petrochemicals complex of Reliance is located in the state
of Gujarat at village Motikhavdi, Taluka - Lalpur, District - Jamnagar.
Hazira: The Reliance Industries Hazira complex near Surat in Gujarat is
situated on approximately 1000 acres land near the banks of river Tapi
and manufactures a wide range of Polymers, Polyesters, Fibre
Intermidiates and Petrochemicals.
Patalganga: On the banks of the river Patalganga, 70 kms from Mumbai.

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Availability, Utilization, Allocation & Supply of Natural Gas
1. Natural gas has emerged as the most preferred fuel due to its inherent environmentally
benign nature, greater efficiency and cost effectiveness. The demand of natural gas has sharply
increased in the last two decades at the global level. In India too, the natural gas sector has
gained importance, particularly over the last decade, and is being termed as the Fuel of the 21st
Century.
2. Production of natural gas, which was almost negligible at the time of independence, is at
present at the level of around 87 million standard cubic meters per day (MMSCMD). The main
producers of natural gas are Oil & Natural Gas Corporation Ltd. (ONGC), Oil India Limited (OIL)
and JVs of Tapti, Panna-Mukta and Ravva. Under the Production Sharing Contracts, private
parties from some of the fields are also producing gas. Government have also offered blocks
under New Exploration Licensing Policy (NELP) to private and public sector companies with the
right to market gas at market determined prices.
3. Out of the total production of around 87 MMSCMD, after internal consumption, extraction of
LPG and unavoidable flaring, around 74 MMSCMD is available for sale to various consumers.
4. Most of the production of gas comes from the Western offshore area. The on-shore fields in
Assam, Andhra Pradesh and Gujarat States are other major producers of gas. Smaller quantities
of gas are also produced in Tripura, Tamil Nadu and Rajasthan States. OIL is operating in Assam
and Rajasthan States, whereas ONGC is operating in the Western offshore fields and in other
states. The gas produced by ONGC and a part of gas produced by the JV consortiums is
marketed by the GAIL (India) Ltd. The gas produced by OIL is marketed by OIL itself except in
Rajasthan where GAIL is marketing its gas. Gas produced by Cairn Energy from Lakshmi fields
and Gujarat State Petroleum Corporation Ltd. (GSPCL) from Hazira fields is being sold directly by
them at market determined prices.
Utilization Natural Gas
5. The gas produced in the western offshore fields is brought to Uran in Maharashtra and
partly in Gujarat. The gas brought to Uran is utilised in and around Mumbai. The gas brought to
Hazira is sour gas which has to be sweetened by removing the sulphur present in the gas. After
sweetening, the gas is partly utilised at Hazira and the rest is fed into the Hazira-Vijaipur-
Jagdhishpur (HVJ) pipeline which passes through Gujarat, Madhya Pradesh, Rajasthan, U.P.,
Delhi and Haryana. The gas produced in Gujarat, Assam, etc; is utilised within the respective
states.
6. Natural Gas is currently the source of half of the LPG produced in the country. LPG is now
being extracted from gas at
 Duliajan in Assam,
 Vijaipur in M.P.,

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 Hazira and Vaghodia in Gujarat,
 Uran in Maharashtra,
 Pata in UP
 and Nagapattinam in Tamil Nadu.
Two plants have also been set up at
 Lakwa in Assam and
 Ussar in Maharashtra in 1998-99.
One more plant is being set up at:
Gandhar in Gujarat.
Natural gas containing C2/C3, which is a feedstock for the Petrochemical industry, is currently
being used at Uran for Maharashtra Gas Cracker Complex at Nagothane. GAIL has also set up a
3 lakh TPA of Ethylene gas based petrochemical complex at Auraiya in 1998-99.
Natural Gas Allocation & Supply Scenario
7. As against the total allocation of around 118 MMSCMD, the gas supplies by GAIL is of the
order of 63 MMSCMD spread over about 300 major consumers. Around 32% is supplied to
the fertilizer sector, 41% to power, 4% to sponge iron and the balance 23% (including
shrinkage) goes to other sectors.
8. Around 8.5 MMSCMD of gas is being directly supplied by the JVs/private companies at
market prices to various consumers. This gas is outside the purview of the Government
allocations.
Opportunities for import of natural gas to India through transnational gas pipelines.
Iran-Pakistan-India (IPI) Pipeline Project
Myanmar-Bangladesh-India Gas Pipeline Project.
Turkmenistan-Afghanistan-Pakistan (TAP) pipeline
Liquefied Natural Gas (LNG)
Natural gas at -1610C transforms into liquid. This is done for easy storage and transportation
since it reduces the volume occupied by gas by a factor of 600. LNG is transported in
specially built ships with cryogenic tanks. It is received at the LNG receiving terminals and is
regassified to be supplied as natural gas to the consumers. LNG projects are highly capital
intensive in nature. The whole process consists of five elements:-
Dedicated gas field development and production.
Liquefaction plant.
Transportation in special vessels.

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 Regassification Plant.
 Transportation & distribution to the Gas consumer.
 LNG supply contracts are generally of long term nature and the prices are linked to the
international crude oil prices. However, the LNG importing countries in recent times had
started asking for medium/short term contracts with varying linkages.
LNG Imports to India
The LNG trade started in mid 60's and has increased rapidly. In 1992 it was around 80
Billion Cubic Metres (BCM) per annum and crossed the 100 BCM mark in 1996. World trade in
LNG is currently in the range of 150 BCM. The major exporting countries of LNG are Algeria,
Qatar, Indonesia, Malaysia, Australia, whereas, the major importers are Japan, South Korea,
Taiwan and Western Europe.
Geographically, India is very strategically located and is flanked by large gas reserves on
both the east and west. India is relatively close to four of the world's top five countries in terms of
proven gas reserves, viz. Iran, Qatar, Saudi Arabia and Abu Dhabi. The large natural gas market
of India is a major attraction to the LNG exporting countries. In order to encourage gas imports, the
Government of India has kept import of LNG under Open General License (OGL) category and
has permitted 100% FDI.
LNG Projects
Petronet LNG Limited (PLL), a JV promoted by GAIL, IOCL, BPCL and ONGC was formed
for import of LNG to meet the growing demand of natural gas. PLL has constructed a 5 MMTPA
capacity LNG terminal at Dahej in Gujarat. The terminal was commissioned in February 2004 and
commercial supplies commenced from March 2004.
Shell's 2.5 MMTPA capacity LNG terminal at Hazira has been commissioned. Dabhol LNG
terminal (total 5 MMTPA capacity, with about 2.9 MMTPA available for merchant sales) may also
become operational by 2006 subject to availability of LNG for the project. LNG terminals at Kochi
in Kerala, Mangalore in Karnataka and Krishnapatnam/Ennore in Tamil Nadu are also under active
consideration and may fructify in next 4-5 years‘ time.
The price of LNG for the Dahej project is linked to the JCC crude oil price. It has a fixed
price for the first five years, and a floating floor and ceiling price thereafter. At present the selling
price of LNG in Gujarat is $4.87/MMBTU (Rs. 8777/MCM) and outside Gujarat is $4.88/MMBTU

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(Rs. 8800/MCM). At this price, LNG is comparatively cheaper than alternative fuels/feedstock's
e.g. naphtha, Furnace Oil, LSHS, Light Diesel Oil, LPG, etc.
GAS PRICING
 Prior to 1987, gas prices were fixed by ONGC/OIL. The price is being fixed by Government
w.e.f. 30.1.1987. The price of APM gas of ONGC and OIL was last revised effective
1.7.2005. The salient features of the revised pricing order effective 1.7.2005 are as follows:-
 ONGC and OIL produced about 55 MMSCMD APM gas from nominated fields. The
determination of producer price for this gas will be referred to the Tariff Commission. Till the
Commission submits its recommendation and a decision is taken thereon, the consumer
price of APM gas will be increased from Rs.2850/MCM to a fixed price of Rs. 3200/MCM on
adhoc basis.
 It has been decided that all available APM gas would be supplied to only the power and
fertilizer sector consumers against their existing allocations along with the specific end
users committed under Court orders/small scale consumers having allocations upto 0.05
MMSCMD at the revised price of Rs. 3200/MCM. This price is linked to a calorific value of
10,000 K.cal/cubic metre. However, the gas price for transport sector (CNG), Agra-
Ferozabad small industries and other small scale consumers having allocations upto 0.05
MMSCMD would be progressively increased over the next 3 to 5 years to reflect the market
price.
 The gas supplies through GAIL network to non-APM consumers will be at the price at which
GAIL buys from JV producers at landfall point, subject to a ceiling of ex-Dahej RLNG price
of US$3.86/MMBTU for the year 2005-06. For the North-East region, Rs.3200/MCM
considered as the market price for the year 2005-06.
 The price of gas for the North-Eastern region will be pegged at 60% of the revised price for
general consumers. Thus, the consumer price for the North-East region will increase from
the existing price of Rs.1700 to Rs.1920/MCM.
 Subject to the determination of producer price, based on the recommendations of the Tariff
Commission, any additional gas as well as future production of gas from new fields to be
developed in future by ONGC/OIL will be sold at market-related price in the context of
NELP provisions.

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INTRODUCTION OF
COMPANY GAIL

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INTRODUCTION OF COMPANY GAIL
 Name of the Company:
―Gas Authority of India limited (GAIL)‖
 Registered Office:
16, Bhikaiji Cama Place,
R K Puram,
New Delhi,
110066
 Board of Director:
B. C. Tripathi Executive Chairman of the Board, Managing Director
Premesh Kumar Jain Director - Finance, Whole Time Director
Prabhat Singh Director - Marketing, Whole Time Director
M. Ravindran Director - Human Resources, Whole Time Director
Ashutosh Karnatak Director - Projects, Whole Time Director
S. Venkatraman Director - Business Development, Whole Time Director
N. K. Nagpal Company Secretary
Rajive Kumar Part-time Government Nominee Director
Shyamala Gopinath Part-time Non-Official Director
Anil Kumar
Khandelwal
Part-time Non-Official Director
 Statutory Auditors:
M/s Rasool Singhal & Co. Chartered Accountants, Aligarh
M/s M.L. Puri Chartered Accountants, New Delhi
 Bankers:
State Bank of India.
ICICI Bank Ltd.
HDFC Bank Ltd.
 Registrar of Transfer Agents:
M C S Ltd.
F-65, Okhla Industrial Area
Phase-1, New Delhi – 110020
Delhi

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Organization Structure
CMD
B. C. Tripathi
DIRECTOR
(HR)
M. Ravindran
DIRECTOR
(PROJECTS)
Ashutosh
Karnatak
DIRECTOR
(BD)
S. Venkatraman
DIRECTOR
(FINANCE)
Premesh
Kumar Jain
DIRECTOR
(MARKETING)
Prabhat Singh
 HRD
 Training
 CSR
 Legal
 Security
 RTI
 Co-
ordination
 Projects
 O&M
 GAILTEL &
Telemetry
 Contracts &
Procurement
s
 Business
Information
System
 Corporate
Affairs
 Accounts
Mgmt.
 Taxation
 Project
Evaluation
 Treasury &
Banking
 Accounts
Receivable
 Accounts
Payable &
Insurance
 Costing
 Gas Sourcing
 Gas Marketing &
Transmission
 Polymer
Marketing
 LHC Marketing
 GAIL Gas
Limited
 City Gas
Distribution JVs
 Market
Development
 Pricing
 Regulatory
Affairs
 Corporate
Communication
 Corporate Planning
 Project Development
 E&P
 R&D
 TQM


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The setting up of GAIL (India) LTD., formerly known as GAS AUTHORITY OF INDIA LTD. In
August 1984, heralded a new era of natural gas in the country. GAIL is now completing 30
glorious years of service to the nation.
Since 1984, GAIL has made significant contribution to the nation‘s economy by supplying natural
gas through its pipeline network for
 Generation of over 87,000 MW of power
 Production of over 145million tones of urea
 Production of LPG for over 7 cr. Households in the country
 Over5.7 lacs vehicles in the country today running on CNG supplied by GAIL and over 7
lacs households on piped natural gas (PNG) in the country.
 Production of petrochemicals of around 4 lacs MTs which is used in the plastic industry.
The natural gas infrastructure of around 7,000 km. accounting for over 82% of total pipeline
infrastructure in India, set up so far by Gail has contributed enormously to the economically and
socially critical sectors such as fertilizers and power.
GAIL has the distinction of pioneering the clean fuel revolution for transport sector in the country
with the introduction of CNG in Delhi and Mumbai which has significantly helped in reducing
pollution levels in these two cities.
It provides ready market access to the domestic gas producers, making gas available to the
customers including those remotely located and devoid of market access. It has provided
cheaper, environment friendly alternative fuel and has reduced import-dependency as natural gas
has substituted liquid fuel such as Naphtha, fuel oil, etc.
GAIL‗s pipeline network to the gas consumers in the states of
 GUJRAT,
 MAHARASHTRA,
 RAJASTHAN,
 MADHYA PRADESH
 DELHI
 HARYANA,
 UTTAR PRADESH
 ANDHRA PRADESH,
 TAMILNADU
 ASSAM
 AND TRIPURA.

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In addition to supplying natural gas to various consumers, GAIL has also setup 7 LPG plants and a
petrochemical plant to extract value added products from gas. GAIL produces around 1.35
MMTPA of liquid Hydrocarbon including LPG fro domestic consumption.
In the area of corporate of corporate social responsibility, one of the major projects of GAIL has
been setting up of AIR POLLUTION RELATED DISEASE DIAGNOSTIC CENTRES (APRDCs) in
over 20 cities in various parts of the country, at a cost of about Rs. 4 cr. APRDC also works as
R&D for development of facilities for diagnosing suspended particles, which are known to cause
acute heart diseases. Ujjain, 28th July 2006. Dr U D Choubey, Director (Marketing), GAIL (India)
Limited today inaugurated the Air Pollution Research and Disease Diagnostic Centre (APRDC) at
Ujjain Charitable Trust Hospital and Research Center, Ujjain. The senior officials of GAIL were
present on the occasion. With the APRDC going functional, the hospital has acquired a system for
pulmonary lung function testing and other base line investigation of air pollution related diseases.
The APRDC at Ujjain is nineteenth of the 23 such centers to become operational. All these
APRDCs have been sponsored by GAIL in 23 cities in India.
To Combat the Pollution, GAIL is set to supply Natural Gas in 23 cities under ―Blue Sky Project‖ in
Mumbai, Pune, Sholapur, Agra, Allahabad, Kanpur, Lucknow, Mathura, Ahmedabad, Hyderabad,
Vijayawada, Gwalior, Indore, Jhansi, Bareilly, Delhi, Ujjain, Kota, Kochi, Rajahmundry, Chennai,
and Bangalore. Air Pollution is said to be reduced as a consequence to supply of CNG to transport
sector and piped Natural Gas for domestic and commercial usage in these cities.
GAIL has initiated steam conversion project based on waste heat recovery system from GAIL‘s
gas turbines. This rare, multi-benefit project would not only utilize clean development mechanism
(CDM) for power generation, but also lead to conversion of gas as well as increased energy
efficiency. Gail has consistent track record of dividend payment. So far GAIL has disbursed
dividend of Rs. 6,230 cr. to the shareholders including Govt. of India, which is more than seven
times the original investment of rs.845.65 cr. by the Government in its equity capital.
The Government has been disinvesting its shareholding in GAIL from time to time, bringing down
its equity holding to 57.345 % and therby contributing to the exchequer and additional amount of
Rs. 3400 cr.
The history of GAIL (India) Ltd., erstwhile Gas Authority of India Ltd., is closely aligned to the
growth of the Petroleum Industry in India. Till the mid-eighties, state owned public sector
undertaking in the upstream and downstream segments were concentrating on effective sourcing
and utilization of the oil resources of the country. ONGC have already made important guest
discoveries in the western offshore south bassein fields which could not be utilized in the absence
of gas piping infrastructure. The government embarked upon a planned and focused development
of the natural gas sector in the country.

23 | P a g e
Vision Mission Statement
History of the organization
The company was previously known as Gas Authority of India Ltd. It is India's principal Gas
transmission and marketing company. It was set up by the Government of India in
August 1984 to create gas sector infrastructure. GAIL (India) Ltd is the country‗s largest gas
Transmission Company and handled 82 million standard cubic meters per day (mmscmd) Out of
the 111 mmscmd of gas supplies in FY08. The company has a pipeline network of 7,000 kms in
place. Its pipeline is the lifeline for major gas consumers from the power and fertilizer sectors. It
has also ventured into upstream gas exploration business in order to reduce dependency on a
single source of supply and has secured 30 exploration blocks. GAIL is a significant player in
downstream petrochemicals business with a production capacity of 410,000 tons per annum. It is
also an early mover in city gas distribution with 8 joint ventures and a wholly owned subsidiary,
GAIL Gas, are being incorporated.
The company has plans to enter into more than 230 cities. GAIL is listed by Forbes as one of the
world's 2,000 largest public companies in 2007. GAIL commissioned the 2800-km Hazira-Vijaipur-
Jagdishpur (HVJ) pipeline in 1991. During 1991-93, three liquefied Petroleum gas (LPG) plants
were constructed and some regional pipelines acquired, enabling GAIL to begin its gas
transportation in various parts of India. GAIL began its City gas distribution in New Delhi in 1997
by setting up nine compressed natural gas (CNG) stations. In 1999, GAIL set up northern India's
only petrochemical plant at Pata.
Vision
Be the leading company in natural gas and beyond with
global focus, committed to customer care, value creation
for all stakeholders and environmental responsibility.
Mission
To accelerate and optimize the effective and economic
use of natural gas and its fractions to the benefit of
national economy

24 | P a g e
Milestone
 1990-91
2800Kms Hazira-Vijaipur Jagdishpur (HVJ) pipeline becomes operational in 1991. LPG phase-I
plant at Vijaipur commissioned in February 1991.
 1991-92
Phase-2 at LPG Vijaipur plant commissioned in Feb 1992.
 1992-93
LPG project at Vaghodia commissioned in Feb 1993.
 1994-95
Joint venture Agreement signed with British Gas on December 6, 1994.Mahanagar Gas Limited
Incorporated to implement Bombay City Gas Distribution project.
 1997-98
Government of India grants Navratna status to Gail, herby entrusting greater autonomy. To Gail
after restructuring of the Board. Gas processing units (GPU), Offsite utilities of the petrochemical
plant at Pata, commissioned.
 1999-00
GAIL participates in NELP bidding by submitting offer for 7 blocks in association With ONGC &
IOC and Russian company Gazprom. Government of India approved Award of 2 blocks to GAIL,
One with ONGC in Orissa offshore and another with Gazprom in Bengal Offshore LPG plant at
Pata with a designed capacity of 2.58 lacs TPA of LPG commissioned for commercial production
in March 2000.
 2000-01
GAIL conceptualizes a National Gas Grid to connect the supply and demand centers in the country
with high pressure cross country pipelines networks. The gas processing Complex, Gandhar
begins production in March 2001.The process LPG, 0.43 Lacs MT of Pentane and SBP solvent.
Jamnagar-Loni LPG Pipeline project, the world‗s longest and India‗s first cross country LPG 1296
Km long pipeline, which passes through Gujarat, Rajasthan, Haryana and Delhi are completed.
 2001-02

25 | P a g e
GAIL picks up 12% equity in GSEG‗s 156 MW power project in Gujarat as a strategic investment.
Marketing functions is restructured and decentralize at zonal levels. GAILTEL phase-I
commissioned, creating an OFC based DWDM network connecting Delhi-Mumbai, Delhi-Jaipur,
Delhi-Ahmadabad, Delhi-Vijaipur, Meerut-Agra.
 2003-04
GAIL has an initial success in the form of significant gas find in the block A-1 in Myanmar and
discovery of oil and gas in the Cambay block. GAIL successfully secures Participation in 2 retail
gas companies in Egypt, Fayum Gas Company and Shell CNG.
Vizag – Secundrabad LPG pipeline. The 580 km pipeline with the maximum throughput Of 1.16
MMPTPA completed in June 2003 Bhagyanagar Gas Limited, a joint venture of GAIL and HPCL,
incorporated in August 2003, in the field of distribution and marketing of auto LPG, CNG for
vehicles and retailing of natural gas in the cities of Andhra Pradesh. Phase I and II of 8000 km
network GAILTEL projects connecting Delhi, Mumbai and 71 other cities, completed. This network
provides a national communication Backbone.
 2004-05
Incorporation of GAIL Global Singapore PVT.LTD Acquisition of 15 % equity stake in Natural Gas,
Egypt. Agreement signed for acquisition of 9 % equity stake in China Gas Holding LTD, a joint
venture for city gas projects in 42 cities of China.
Tripura Natural gas Co.Ltd, a joint venture for city gas project in Tripura, incorporated UP central
gas Ltd, a joint venture for city gas project with BPCL in Kanpur, incorporated De-bottlenecking of
LLDPE swing unit from 150000 MT to 210000 MT at GAIL Pata. Gas management system
commissioned for HVJ, DVPL and SGPL. Commissioning of South Gujarat pipeline
network .Commissioning of Vizag Secundrabad LPG pipeline.
 2005-06
GAIL, ilex Australia, Videocon, HPCL and BPCL consortium awarded Blocks no 56 in Oman. GAIL
was ranked 11th among top 15 of the world‗s largest listed gas utilities firms in the oil and gas
industry, in terms of market capitalization, for the year 2005. GAIL gets Golden Icon award for e-
governance Inauguration of the National gas Management Centre (NGMC) of GAIL at NOIDA.
GAIL bagged two awards for Excellence in cost management from the Institute of Cost and Works
Accounts of India (ICWAI).
 2006-07
Mechanical completion of new HDPE (High Density Polyethylene) plant with a capacity of 100,000
TPA at Petrochemical complex at PATA Commissioning of Dahaj-Panvel Pipeline Brahmaputra

26 | P a g e
cracker and polymer limited-Joint Venture Company led by GAIL, formed for implementing Assam
gas cracker projects GAIL acquires stake in A7 Myanmar block GAIL‗s Vijaipur- Kota pipeline
commissioned. GAIL‗s Kailaras-Malanpur pipeline commissioned GAIL‗s consortium wins 3 CBM
blocks in 3rd round of bidding GAIL HPCL joint venture-Avantika gas limited incorporated GAIL
ONGC ink Gas supply agreement GAIL brings India‗s first spot LNG cargo at Dahej.
 2007-08
GAIL Gas limited wins the rights for rolling out city gas distribution projects in Meerut, Sonepat,
Dewas and Kota. Dahej - Panvel- Dabhol pipeline commissioned.
 2008-09
GAIL Gas limited wins the rights for rolling out city gas distribution projects in Meerut, Sonepat,
Dewas and Kota. GAIL gets SCOPE Meritorious Award for Corporate Governance for the year
2007-08.
 2009-10
Representative Office in Egypt opened. GAIL ranked no.1 company among gas utilities in Asia in
the Platts Global Ranking. Petroleum Federation of India (PETROFED) Awards 2010 for Oil & gas
Marketing – Company of the year
 2010-11
AIMA Managing India Awards 2011 for Outstanding PSU of the year. A wholly-owned subsidiary
company GAIL Global (USA) Inc. formed in Houston, USA and an office was opened
 2011-12
GAIL has been ranked World‘s No. 1 in Downstream Operations in Platts Global Energy Awards.
GAIL become only company from Oil and Gas sector to be included in BSE Greenex, India's first
energy efficient index
 2012-13
Achieved Maharatna Status. Commissioned Dabhol Terminal.

27 | P a g e
Subsidiaries and Joint ventures
Company has been the pioneer for City Gas Projects in India. With natural gas emerging as the
fuel of choice in the country, Company believes that the next decade will belong to the city gas. It
was the first Company to introduce City Gas Projects in India for supplies to households,
commercial users and for the transport sector by forming Joint Venture Companies.
Subsidiaries are as follow:
GAIL Gas limited
Company has formed a wholly owned subsidiary named ‗GAIL Gas Limited ‗for
Implementing City Gas Projects and CNG corridor in the country. The subsidiary Company will
act as a vehicle for bidding for laying pipeline infrastructure in the country.
GAIL Global (Singapore) Pte. Limited
Company has a wholly owned subsidiary, namely, GAIL Global (Singapore) Pte. Ltd. to manage
investments abroad .Company is looking for further business opportunities through this subsidiary
company.
Brahmaputra Cracker and Polymer Limited
Company has 70% equity share with Oil India Limited (OIL), Numaligarh Refinery Limited
(NRL), and Govt. of Assam, each having 10% equity share. The authorized Capital of the
company is Rs. 1,200 Crores. A Feedstock Supply Agreement has been Signed between
Brahmaputra Cracker and Polymer Limited (BCPL), and all the three Suppliers‗viz., Oil and
Natural Gas Company Limited, Oil India Limited and Numaligarh Refinery Limited. Financial
closure for the project is likely to be completed during the Year 2008-09.
Joint Ventures are as follow:
Aavantika Gas Limited (AGL)
GAIL and Hindustan Petroleum Corporation Limited (HPCL) for Implementation of City Gas
Projects in the cities of Madhya Pradesh. AGL has started project implementation activities in
the city of Indore. Company has 22.5% stake in the Company with HPCL as equal partner.
Bhagyanagar Gas Limited (BGL)
BGL is currently operating three Auto LPG stations in Hyderabad and one Auto LPG station in
Tirupathi. It is currently operating six CNG stations in Vijayawada and three CNG stations in
Hyderabad. Company has 22.5% stake in the company along with HPCL as equal partner.
Central U.P. Gas Limited (CUGL):

28 | P a g e
CUGL is currently operating five CNG stations in Kanpur, one CNG Station in Bareilly and one
CNG station in Kanpur is under commissioning. CUGL is building MDPE network for supply of
PNG to domestic, commercial and Industrial sectors in the city of Kanpur. Company has 22.5%
stake in the company along with BPCL as equal partner.
Green Gas Limited (GGL):
GGL is currently operating four CNG stations in Lucknow and three CNG stations in Agra. GGL
will also take up project implementation in other cities of Western UP on the basis of gas
availability and project
Viability. Your Company has 22.5% stake in the company along with IOC as equal partner.
Indraprastha Gas Limited (IGL)
IGL is supplying piped gas to around 1 Lac domestic, 276 commercial, 16 Small industrial
consumers and CNG to over 1.35 Lacs vehicles through 153 CNG Stations. IGL is catering to
world‗s largest CNG bus fleet of over 11,000 buses in Delhi. Company has 22.5% stake in the
company along with BPCL as equal
Partner.
Maharashtra Natural Gas Limited (MNGL)
MNGL is a Joint Venture of your Company and Bharat Petroleum Corporation Limited (BPCL)
for implementation of City Gas Projects in Pune city. MNGL is developing necessary
infrastructure for supply of CNG and PNG in the city. Company has 22.5% stake in the company
along with BPCL as equal partner.
Petronet LNG Limited (PLL)
PLL was formed for setting up of LNG import and regasification facilities. PLL has a long term
LNG supply contract with Ras Gas, Qatar for import of 7.5 MMTPA. PLL Dahej terminal is being
expanded to 10 MMTPA capacities. Company has 12.50% stake in the company along with
BPCL, IOC and ONGC as equal partners.
Ratnagiri Gas and Power Private Limited (RGPPL)
RGPPL is a Joint Venture Company between your Company, NTPC, and Financial Institutions
and MSEB. Your Company has 28.33% stake in the company along with NTPC as equal
partner. The capacity of the Ratnagiri Gas & Power Station is 2,150 MW. Company has made
an investment of Rs. 500 Crores and has approved additional Equity of Rs. 475 Crores to
RGPPL, out of the Rs. 475 Crores; an amount of Rs. 92.90 Crores has been paid during the
month of May, 2008.

29 | P a g e
Business of GAIL (India) Limited
 Natural gas
 LPG
 Petrochemicals
 Power
 Telecommunication
1. Natural gas
With only one carbon and four hydrogen atoms per molecule, Natural Gas has the lowest carbon
to hydrogen ratio, hence it burns completely, making it the cleanest of fossil fuels. Natural Gas
satisfies most of the requirements for fuel in a modern day industrial society, being efficient, non-
polluting and relatively economical. The periodic uncertainties and volatility in both the price and
supply of oil, have also helped Natural Natural Gas comes in 4 basic forms:-

Liquefied Natural Gas, LNG - Natural Gas which has been liquefied at -160 Natural Gas is
liquefied to facilitate transportation in cryogenic tankers across sea

Regasified Liquefied Natural Gas, RLNG - Compressed Natural gas, CNG - Natural Gas
compressed to a pressure of 200-250 kg/cm2 used as fuel for transportation, CNG
decreases vehicular pollution

Piped Natural gas, PNG - Natural Gas distributed through a pipeline network that has
safety valves to maintain the pressure assuring safe, uninterrupted supply to the domestic
sector.
2. LPG & Allied Products: LPG
GAIL produces LPG through fractionation, known as Straight Run (SR). GAIL LPG is an eco-
friendly fuel and provides a cheaper and effective means of reducing pollution and increasing
productivity.
Characteristics of GAIL LPG:
 Processed from Natural Gas.
 Clean fuel with almost nil unsaturated compounds
 Has a higher calorific value than Refinery's LPG and hence
gives more value for money
 Its homogeneous composition results in more
efficient combustion o The air fuel ratio need not be
changed with every batch
 No Impurities like sculpture, carbon dioxide, traces of oxides of
nitrogen. Hence lower corrosion.
 Has nil moisture content
 Customer-friendly fuel as it is easy to transport, store and use

30 | P a g e
LPG: Applications
Domestic: For use in household
Commercial: For use in hotels, bakeries, canteens, etc.
Auto: For use as fuel in automobiles
Industrial: For use in production process, details of which are as under:
GAIL LPG is valued in Industry because of its high energy heat, homogeneous content,
cleanliness and easy availability. Industries prefer to use GAIL LPG to power process furnaces,
dryers, ovens, kilns, paint shops, etc.
Process Heating: Homogeneous composition leads to no residue on combustion and accurate
temperature control. Air Fuel ratio need not be changed with every batch. Excellent
application in manufacture of textiles, glass, picture-tubes, automobile, bearings, etc.
Metal Processing: Clean burning. No residue of Sulphur, Lead & Carbon leads to minimum
scaling losses. Melting operations are homogeneous due to constant temperature control.
Excellent applications in forging, wire drawing, casting, melting industry
Paintings nits: No unburned fuel and residues. Ability to have constant temperature control results
in effective and uniform heating with minimum fuel. Major car manufacturers use GAIL LPG for
paint shops. Also finds applications in food processing, ink printing, etc.
Kilns & Furnaces: Accurate temperature control leads to enhanced productivity, reduces costs &
pollution. No deposits of carbon lead to reduction in downtime and contamination. Excellent
application in ceramics, heat treatment units.
Drying Ovens: Finds excellent application in drying ovens due to less maintenance than oil
systems because of one step heat transfer.
Metal Industry: Usage of GAIL LPG leads to greater flame stability. No risk for overheating or
blow back. Preferred over oxyacetylene fuel due to greater flame stability and efficiency
LPG: Production
GAIL produces LPG at its seven fractionating units. Detail of locations and their and their
production capacity are given below
· Vijaipur(2 Nos) , Madhya Pradesh
· Auraiya Pata, UP
· Gandhar & Vaghodia, Gujarat
· Usar, Maharasthra
· Lakwa, Assam
GAIL is one of the largest indigenous producers of LPG. During 2006-2007 GAIL had produced
about 10, 25,900 MT (12 %) LPG against total all-India indigenous LPG production of 84, 04,000
MT

31 | P a g e
GAIL LPG is being supplied to PSU Oil Marketing Companies namely IOCL, BPCL, HPCL
and IBP Ltd ex-Production Units at Import Parity Price.
3. Petrochemicals
GAIL's the country's premier Natural Gas Marketer & Transporters , diversified into the
manufacturing and marketing of downstream HDPE & LLDPE from natural gas cracking at its
Pata (Uttar Pradesh state, India) unit from 19th April 1999. The beginning was with a name
plate capacity of 2, 60,000 MTPA of HDPE and LLDPE. In FY 2007-08, the petrochemical
business portfolio contributed over 32% of the segment gross profit. GAIL is the only
HDPE/LLDPE plant operating in Northern India and has a dominant market share in North
India. The primary thrust markets for the polymers had been Western India, but, with the entry
of GAIL in the HDPE & LLDPE market segments, today north India has also witnessed a rapid
and significant growth in the polymer downstream processing segments. In a successful span
of about a decades of establishing and marketing its grades under the brand names G-Lex &
G-Lene, GAIL has alongside augmented its name plate capacity of HDPE & LLDPE to
4,10,000 MTPA by adding another dedicated HDPE downstream polymerization unit of
1,00,000 MTPA.
4. Power
Gujarat State Energy Generation Ltd was incorporated on December 13, 1998, with Gujarat
State Petroleum Corporation Ltd (GSPCL) as the main promoter, to set up a Natural Gas-
based power project at Hazira. The project was planned with a generation capacity of 156 MW
by utilizing natural gas from Hazira gas fields jointly owned by GSPCL and NIKO Resources,
Canada, at an estimated cost of Rs. 576 core with a 70:30 Debt to Equity ratio within 21
months from June 1, 2000.
Fuel Supply Agreement with GSPCL / NIKO and Fuel Transportation Agreement with Gujarat
State Petronet Ltd were entered into to securitize fuel supply. An arrangement is in place to
sell power to the Gujarat Electricity Board through a Power Purchase Agreement signed on
February 28, 2000, for 20 years. Commercial production was declared with the
commissioning of the Gas Turbines in open cycle mode in December 2001. Subsequent to
successful completion of performance tests, Combined Cycle operation commenced from
June 2002.The plant is running smoothly with high Availability and Plant Load Factor.
5. Gailtel (Telecommunication)
The GAILTEL service arm of GAIL, is engaged in providing GAILTEL services to mission
critical in-house SCADA and ERP services apart from commercially leasing services to
GAILTEL Operators and ISP‗s across India. GAILTEL has been operating commercially in
the Indian GAILTEL sector since June 2001. It is also responsible for meeting the captive
communication requirements of GAIL‗s pipeline installations.
GAILTEL, today serves most of the GAILTEL operators of the country, which include
HUTCH, VSNL, Airtel , Idea Cellular, Reliance Infocom, Tata Tele services, to name a few.

32 | P a g e
Its high speed optic-fiber network extends to well over 13,000 Km connecting around 200
cities across various states like: Rajasthan, Gujarat, Madhya Pradesh, Maharashtra, Uttar
Pradesh, Andhra Pradesh, Haryana, Chandigarh, Delhi, Karnataka, Tamil Nadu and Kerala.
With SDH & DWDM as the core layer, the network is built largely along the highly secured
GAIL‗s cross country pipeline corridor and also configured in "self-healing" rings to ensure
highly reliable and error free service to its esteemed customers. The network is managed
centrally on round the clock basis from a state-of-art Network Management Centre at Noida
Business operation
1) Upstream Operation
Every cloud has a silver lining and every adversity hides an opportunity. GAIL's Exploration
and Production (E&P) unit was born in just such a scenario. As the Indian Economy opened
up around the year 2000, the business environment changed dramatically. For GAIL,
liberalization meant competition in core business i.e. midstream and downstream national gas
distribution No longer could they rely on statutory support mandating secured sources of
Natural Gas. The reserves contained in existing contracted fields were fast depleting. Apart
from securing sources for Natural Gas, there were other compelling reasons for GAIL to get
into E&P:
Integration in supply-chain,
Large gap in Gas demand and supply National
Gas, security,
Balancing of Business portfolio.
So that GAIL ventured into E&P in 2001. At the end of 2007-08, it has invested Rs. 11.5 billion
in this segment. It is involved in oil & gas exploration activities over acreage of
1.7Square km. It has participating interest ranging from 10 to 80 percent in following:-
24 domestic blocks
3 overseas blocks
3 CBM
GAIL is currently participating in 27 exploration blocks, in Basins such as Mahanadi, Mumbai,
Cambay, Assam-Akaran, Tripura Fold Belt and Cauvery. GAIL has partnership in these
blocks with various companies such as ONGCL, GSPCL, OIL, Hardy Exploration &
Production, Petrogas, JOGPL, Daewoo, OVL, IOCL, Korea Gas Corporation, Hallworthy,
BPCL, HPCL and Silver wave. GAIL also has stake in 3 overseas blocks (A-1 and A-3 blocks
in Myanmar and Block-56 in Oman).Of these, nine are offshore blocks and eighteen onshore
blocks, of which 13 are deep-water and 5, are shallow water. Coal Bed Methane (CBM) is
stored in coal seams and was generated during the process of coalification. It occurs within
these seams either as free gas in fractures or in dissolved form in water. The consortium of
GAIL (India) Ltd., Arrow Energy
(India) Pty Ltd., EIG Energy Infrastructure Group AB has been awarded 3 CBM Blocks in
CBM-III Bidding round. The Tata Power Company is also a consortium partner in two of the

33 | P a g e
awarded blocks. These blocks are in Rajmahal (Jharkhand), Mand Raigarh (Chhattisgarh)
and Tata Pani Ramkola (Chhattisgarh).
2) Midstream Operation
a) Petrochemicals
The company has seven gas LPG processing plant with total capacity of 1.2 mtpa 4 plants are
situated along the Hazira Vijaipur Jagdishpur pipeline (two at Vijaipur in
Madhya Pradesh , one at vaghodia in Gujarat, and one at oriya in Uttar Pradesh ,and one
each in Lakwa Assam , Usar , Maharashtra an d Gandhinagar Gujarat). The total liquid
hydrocarbon production was over 1.348 million tonnes, which included 1.043 MT of
LPG 0.156 tm of propane and 0.074 tm of pentane the company‗s board of director has recently
approved them doubling capacity of its pata petrochemical complex in UP to 0.8 mtpa .the
installed polymer capacity at pata is 0.41 mta, which will be increased by leveraging existing
facility and augmenting them. Company is setting up 280000 tpa petrochemical plant in Assam at
an investment of Rs 54.6 billion. It has also signed an agreement with HPCL, OIL, Mittal
investment and France total to set up another petrochemical complex and crude oil refinery at
Vishakhapatnam in AP.GAIL has a 70% equity stake in Brahmaputra cracker and polymer limited.
The other equity partners are OIL, Numaligarh Refinery Limited and the Govt of Assam is having a
10% equity stake.
b) Pipeline Operation
Interstate pipelines provide open access for shipment of natural gas. Gas enters an interstate
pipeline from gathering systems and from interconnecting pipelines. Beginning at individual
wellheads, gathering systems usually consist of smaller diameter pipe operating at lower
pressure. Gas conditioning is usually performed to reduce contaminants such as water from
gathered gas before it is compressed into the transmission system. Gas leaves the
transmission system through delivery points to other interstate pipelines, local distribution
companies and directly to end users such as industrial facilities and power plants. Local
distribution systems deliver gas to residential, commercial and industrial end users. The basic
components of an interstate pipeline include steel pipe, valves, and compression, processing
and storage facilities. Pipe sizes vary widely with much of the pipe in the 20-inch to 36-inch
diameter range and wall
Thickness of about one quarter to one-half inch. A typical range of operating pressures for a
transmission system is 300 to 1440 psig. Powered by natural gas or electricity, compression is
one of two types: reciprocating or centrifugal. Processing facilities extract undesirable
contaminants (such as hydrogen sulfide and water) and marketable hydrocarbons (such as
propane and gasoline). Storage facilities have been developed from depleted oil fields, coal
mines, salt domes, aquifers and reefs. These facilities can be used for peak-shaving hourly
demands and short-term, as well as, seasonal storage of gas. Much of the gas that is
transported on interstate pipelines is nominated, that is, scheduled in advance of actual gas
flow. Deliveries into local distribution companies that serve weather-sensitive markets,

34 | P a g e
however, cannot be known with absolute certainty. Such demand is met in part with "no-
notice" service, which is usually supplied from inventories of the customers' gas, which is
stored in the pipeline's storage facilities.
3) Downstream operation
Natural Gas usage in Indian cities has been limited primarily due to the scarcity of supply.
However this scenario is undergoing change with several LNG projects/transnational pipelines
under implementation, which together with new domestic Gas finds are expected to shore up the
supply deficit in the next few years. Meanwhile the market for city gas distribution is also set to
grow at an accelerated pace. The CNG demand got a boost with the Supreme Court directive on
pollution reduction in 12 major cities in India. The domestic segment is also expected to grow with
the government's intentions to remove the subsidy on LPG cylinders in a phased manner in 3-5
years making piped gas even more economical.
4) Overseas Operation
GAIL has a 10 % equity stake in block A! Ink Myanmar where huge gas reserve has been
discovered recently. It also has a 10 % stake in block A3. It has stake in block56 in
Oman. However GAIL‗S share in the blocks has been reduced following Myanmar‗s national oil
company exercising its ―step in‖ right‗s to 8.5%. In 2003 -04 GAIL acquired equity stakes in CGD
project of fayum gas and shell gas in the Egypt. GAIL has setup a wholly owned subsidiary on
Singapore, christened GAIL Global private limited, two undertake overseas investment, the
subsidiary a 15% equity stake in the Egyptian national gas company- one of the largest natural
gas distributing companies in the private sector in Egypt. The company also has a 50% stake in a
JV formed with china gas holding limited to undertake projects in china, India and other countries.

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LITERATURE
REVIEW

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REVIEW OF LITERARTURE
DO HAPPY WORKERS WORK HARDER? - Michael Argyle (1989).
―There is no research on the effects of life-satisfaction on productivity but there is a lot of
research on the link between job Satisfaction and work performance. This research shows
modestly positive correlations with Productivity, absenteeism and labor turnover. These
correlations tend to be stronger among white collar workers. It is still largely unclear to what
extent satisfaction effects productivity or vice versa. Absenteeism has a similar relationship with
job satisfaction, though more for voluntary absenteeism and for certain groups of workers. Labor
turnover is more strongly correlated with satisfaction, and quite strongly when there is high
unemployment. And there is clear evidence that low satisfaction causes turnover in this Article‖
A Comparative Study of Job Satisfaction in Public and Private Sector - Shobhna Gupta,
Hartesh Pannu (01 January 2013).
―The productivity of the work force is the most important factor as far as the success of an
organization is concerned. The productivity in turn is dependent on the wellbeing of the
employees. In an age of highly dynamic and competitive world, to be a satisfied person is a
difficult task that can affect him on all realms of life. The growing importance of interventional
strategies is felt more at organizational level. This particular research was intended to study the
impact of occupational stress on all the employees of private and public sector .Although
certain limitations were met with the study, every effort has been made to make it much
comprehensive. It is expected to draw attention from policy makers and men of eminence in the
related fields to resume further research.‖
Employee Attitudes and Job Satisfaction - Lise M Saari and Timothy A. Judge (2004).
―Evidence even indicates that the job satisfaction of identical twins reared apart is statistically
similar. Even though organizations cannot directly impact employee personality, the use
of sound selection Methods and a good match between employees and jobs will ensure
people are selected and Placed into jobs most appropriate for them, which, in turn, will
help enhance their job satisfaction. We hear debates and confusion about whether
satisfied employees are productive employees, and HR practitioners rightfully struggle as
they must reduce costs and are concerned about the effects On job satisfaction and, in
turn, the impact on performance and other outcomes. Numerous studies have shown

37 | P a g e
that dissatisfied employees are more likely to quit their jobs or be absent than satisfied
Employees measures of job satisfaction can be faceted (such as the JDI)—whereby they
measure various dimensions of the job—while others are global—or measure a single,
overall feeling toward the job. Today, organizations need more from HR than someone to
administer the tactical aspects of an employee survey and to check that managers are
holding feedback discussions and have action plans.‖
Employee Satisfaction and Organizational Performance - Larry E. Cole, Michael S. Cole (2005).
―The current understanding of how aggregated employee attitudes influence and are
Influenced by An important business outcome is limited. Based on the evidence to date, we
conclude that employee satisfaction is related to meaningful business outcomes and that
these relationships generalize across Companies (and industries). Research efforts directed
at further exploring these issues are sorely Needed, and we believe there is potential for
longitudinal research in the area of aggregated employee Satisfaction. For example, future
research should emphasize research designs that study changes in Employee satisfaction
and the causes of such changes. Through such longitudinal designs, the Connections
between aggregated job attitudes and Performance can be more fully understood. At this
Point, evidence of directionality would suggest not only some directionality from employee
Attitudes to business outcomes (as well as the reverse) but also a reciprocal relationship in
some Cases!‖
Job satisfaction and organizational continuance commitment: a two-wave panel study - Duncan
Cramer (30 May 1995).
―Questionnaires were distributed by the company on two occasions to all professional
Employees of a British engineering company manufacturing aerospace and industrial
Power Systems. Because Of the need for anonymity and in order to try to match
questionnaires across The two waves the results of this longitudinal study found that the
correlation between job Satisfaction and organizational continuance commitment was
significantly positive when Both variables were measured at the same point in time‖
The effect of organizational culture and leadership style on job satisfaction and
Organizational commitment – Peter Lok (April 2004).
―This study examined the effects of organizational culture and leadership styles on

38 | P a g e
job Satisfaction and organizational commitment in samples of Hong Kong and
Australian managers. Statistically significant differences between the two samples
were found for measures of innovative and supportive organizational cultures, job
satisfaction and organizational commitment, with the Australian sample having
higher mean scores on all these variables. However, differences between the two
samples for job satisfaction and commitment were removed after statistically
controlling for organizational culture, leadership and respondent‘s‘ demographic
characteristics. For the combined samples, innovative and supportive cultures, and a
consideration Leadership style, had positive effects on both job satisfaction and
commitment, with the effects of an innovative culture on satisfaction and
commitment, and the effect of a consideration leadership style on commitment,
being stronger in the Australian sample. Also, an "initiating Structure" leadership
style had a negative effect on job satisfaction for the combined sample. Participants'
level of education was found to have a slight negative effect on satisfaction, and a
slight positive effect on commitment. National culture was found to moderate the
effect of respondents‘ age on Satisfaction, with the effect being more positive
amongst Hong Kong managers.‖
When good HR gets bad results: exploring the challenge of HR implementation in the case of
workplace bullying - Chris Woodrow, David E. Guest (2014).
―This study demonstrates how good HR policies and practices can still get bad results.
In doing so, it has highlighted the importance of HR implementation, and of
using a systematic Framework to analyses it.This studies has shown how this apples
to management of bullying, and it is likely to generalize to other areas of HR policy and
practice. . It is increasingly accepted that HRM has its impact on performance through
the way in which it affects employee attitudes and behavior, indeed, the findings raise,
once again, the question of how far HR practices can result in positive outcomes for
both staff well-being and organizational performance.‖
Job satisfaction as an indicator of the quality of work - Rafael Munoz de Bustillo Llorente, Enrique
Fernandez Macıas (2005).
―This paper studies the relation between the characteristics of the job performed and
the level of Subjective satisfaction of workers. In other words: whether job satisfaction
reflects the characteristics of jobs, and therefore, can be used as an indicator of job

39 | P a g e
quality. Two different approaches are followed. First, using the International Social
Survey Program of 1997 we explored whether differences between countries in job
satisfaction can be explained by variables usually considered to be related to job
quality, such as working hours, wages, etc. Second, we studied the relationship
between certain objective measures of job quality and job satisfaction in a given
country, using Spain as a case study. In both cases the results do not support the use
of job satisfaction as a measure of job quality. Finally, we discuss the different
processes that could explain the coexistence of wide variations in job quality
With high overall levels of job satisfaction.‖
Job Satisfaction: A Method of Analysis - Enid Mumford.
―This article presents a new approach to the study of job satisfaction in that it attempts to
integrate existing theory and to provide a method of analysis that considers employee needs in
conjunction with the needs of the employing organization. The external and internal factors
affect both company and individual needs and expectations and are reflected in the kind of job
situation experienced by the employees and in their job behavior. Parson's theoretical approach
has proved valuable because it can be applied to both organizational and individual needs and
because it embraces those factors traditionally seen as influencing job satisfaction.
Management and employee relationships have been viewed as a series of contract covering
five broad areas of employee need. These are knowledge, psychological, efficiency, ethical and
task structure needs.‖
Job satisfaction and dissatisfaction in higher education - Titus Oshagbemi (1997).
―Several articles have reported and discussed the job satisfaction and dissatisfaction of workers
in miscellaneous organizations. However, very few empirically supported explanations have
been given to explain job satisfaction or dissatisfaction. Probes into explanations for job
satisfaction and dissatisfaction in higher education using content analytical methodologies.
Finds that teaching and research-related activities contribute significantly to both job satisfaction
and dissatisfaction of university teachers. Finds also that several miscellaneous dimensions of
the jobs of the workers, such as relative job security and changes in university funding
mechanisms, contribute to satisfaction and dissatisfaction respectively. Discusses these
findings in the light of the two-factor theory and the situational occurrences theory of job
satisfaction.‖

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RESEARCH
OBJECTIVES AND
SCOPE OF STUDIES
.

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Meaning and Concept
Definition: Job Satisfaction
The term job satisfaction refers to ‗an individual‘s general attitude towards his or
her job. A person with a high level of jobs satisfaction holds positive attitude about the
jobs, while a person who is dissatisfaction with his or her jobs holds negative attitude
towards the jobs.
Job satisfaction consists of the feelings and attitude of a person with respect to
his or her job. All aspects of particular jobs, good or bad, positive or negative, is likely to
contribute to the development of feelings of satisfaction (or dissatisfaction).
Keith Davis stated as ―Job satisfaction is a set of the favorable or unfavorable feelings with which
employees view their work."
Vroom said about job satisfaction as ―Job satisfaction is generally considered to be an individual‘s
perceptual or emotional reaction to important parts of work."
Methods of Measuring Job Satisfaction
Generally there are two Methods of measuring job satisfaction.
Single Global Rating:
Single global rating is nothing more than a response to one question.
Example: all things considered, how satisfied are you with your job? Here respondents circle a
number between 1 and 5 that corresponds to answer from ―highly satisfied‖ to ―highly dissatisfy.‖
Summation Job facets:
It is more sophisticated; it identifies key elements in a job and asks the employee‘s feelings about
each. Typically elements here are the nature of the work; supervision, preset pay, promotion
opportunities and relation with coworkers. Respondents rate them on a standardized scale, and
researchers add the ratings to create an overall job satisfaction score. This method is achieves a
more accurate evaluation of job satisfaction.
In some cases there is a third method:
Personal Interview:
When the situation gets too complicated to handle by above mentioned methods then employees
are interviewed personally to find out the core reason of the job dissatisfaction

42 | P a g e
Factors of Job Satisfaction:
There are different factors on which job satisfaction depends. Important are as discussed here.
 Personal factors
 Factors inherent in job
 Factors controlled by the management
1] Personal factors:
They include employee‘s sex, education, age, marital status and their personal
characteristics, family background, socio-economic background and the like.
2] Factors inherent in job:
Instead of being guided by their co-worker and supervision, the skilled employees
would rather like to be guided by their own inclination to choose jobs in consideration of
‗what they have to do‘. These factors included: the worker itself, condition, influence of
internal and external environment on the job which are uncontrolled by the management
etc.
3] Factors controlled by the management:
They include the nature of supervision, job security, kind of work group, wage rate,
promotional opportunities transfer policy, duration of work and sense of responsibilities. All
these factors greatly influence the employees. Their presence in the organization motivation
the employees and provides a sense of job satisfaction.
The Importance of Job Satisfaction
When allowed to operate freely, job satisfaction can contribute substantially to
organizational effectiveness. It can contribute to productive output in the from of high
quantity and quality of product or services, as well as to organizational maintenance
objective as represented by low absenteeism and turnover. Yet in great many instances
aspect of the individual, the organization, or the environment constrain the satisfaction
productivity relationship to the point where its practical importance is minimal. A very
dissatisfied employee may work hard, produce, be present every day, and stay with the co;
for many tears if there is no place else to go, the person desperately needs a jobs and
there is a real prospect of being fired should good performance not be maintained.
Ultimately, stress may catch up with such a person and signs of poor corporate
citizenship may appear, but such denials of natural satisfaction-output patterns cans
maintain themselves for long periods. Hence job satisfaction may will be more important to
the individual than to the employing organization. In American society, responsibility for
attaining job satisfaction usually assigned to the individual rather than to the organization.
Individuals can change jobs, thereby obtaining more satisfying work.

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Objective of the Study
The main objectives of the study are as follows:
 To assess the satisfaction level of employees working in GAIL (India) Ltd.
 To identify the factors which influence the job satisfaction of employees in the organization?
 To judge the level of job satisfaction of employees on various parameters.
o Compensation and Rewards
o Working Environment and Culture
o Salary structure/ Perquisites/ Other benefits
o Relationship with employees of company
o Policies of company
Scope of the Study
This study emphasis in the following scope:
 The Study made on the topic of job satisfaction will reveal the factors of feelings of
employee.
 The study of the research can be helpful to gain knowledge and experience and also
provided the opportunity to suggest and understand level of satisfaction of employees
working in the GAIL.
 This report is useful to the management of the company to know the satisfaction levels of
employees and they can take measures to increase productivity.
 The study helps to make an important managerial decision to the company in future.
 This report may be useful to the management students for reading and preparing their
report on job satisfaction in business concerns, public organization etc.

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RESEARCH
METHODOLOGY

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RESEARCH METHODOLOGY
In order to accomplish the objectives of the study, it is essential to articulate the manner in which it
is to be conducted, i.e., the research process is to be carried-out in a certain framework. The
research methodology, which follows, is the backbone of the study.
Research methodology is a way to systematic solve the Research Problem. It is a procedure,
which is followed step by step to solve a particular research problem.
Types of Research
There are basically four types of researches:
1. Explorative Research
2. Descriptive Researches
3. Diagnostic Researches
4. Hypothesis Testing Research
Explorative Research:
Exploratory research is research conducted for a problem that has not been clearly defined. It
often occurs before we know enough to make conceptual distinctions or posit an explanatory
relationship. It is to gain familiarity with phenomenon or to achieve an insight into it.
Descriptive Research:
Descriptive research is used to describe characteristics of a population or phenomenon being
studied. It does not answer questions about how/when/why the characteristics occurred. It is to
poetry accurately the characteristics of the particular individual situation or a group.
Diagnostic Research:
Diagnostic Research is to determine the frequency with which something occurs or with which it is
associated with something else.
Hypothesis Testing Research:
Hypothesis Testing Research is mainly done to test a hypothesis of casual relationship between
variables. It is a process by which an analyst tests a statistical hypothesis. The methodology
employed by the analyst depends on the nature of the data used, and the goals of the analysis.
The goal is to either accept or reject the null hypothesis.

46 | P a g e
Research Design:
A research design is an arrangement of conditions for collection and analysis of data in a
manner that aims to combine relevance to the research.
Purpose with economy in procedure. It is the conceptual structure within which research is
conducted and it constitutes the blueprint for the collection, measurement and analysis of data. It
includes an outline of what the researcher will do from within the hypothesis and its operational
implications to the final analysis of data.
The research design used for this study is Descriptive research design. Descriptive
research design includes surveys and fact finding enquires of different kinds. The major purpose of
descriptive research is description of the state of affairs, as it exists at present.
Data Collection Sources
Research work was done from two sources: -
(1) Primary data
(2) Secondary data
Primary Data: Primary data are the first hand and data they are mainly collected for the first time
for some specific research by the research. Primary Data was collected though questionnaire and
interview in the organizations. The questionnaire comprised of closed and attitude questions. The
methodology for collection of data also included interviews and discussion with the top
management of the organization.
Secondary data: Secondary data are those data which have been already collected and analyzed
by some earlier agency for its use; and later the same data are used by a different researcher.
Here secondary data was collected by reviewing different literatures, from published books,
management journals, articles published by the other researchers on Job Satisfaction.
Sampling:
Sampling may be defined as the selection of some part of an aggregate or totality on the basis of
which a judgment or inference about the aggregate or totality is a made. In other words, it is the
process of obtaining information about an entire population by examining only a part of it.
In most of the research work and surveys, the usual approach happens to be to make
generalizations or to draw inference based on samples about the parameters of population from
which the samples are taken. Population (or Universe) is the aggregate or totality of statistical data
forming a subject of investigation.

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Sampling Technique
I have selected the ―Simple Random Sampling‖ a type of probability sampling.
Simple random sampling is a procedure in which every possible sampling of a certain size within a
population has known and equal probability of being chosen as the study of sample.
It helps in the actual selection of a simple random sample can be done by randomly picking the
desired number of units from the population.
Sample Size
Data is collected using a sample of 30 employees of GAIL (India) Ltd. All the employees
(executives) were interviewed during the study.
Sampling Unit
The sampling unit was ―Gail (India) Limited‖, Near Manisha Circle, Old Padara Road 390015,
Vadodara, Gujarat.
Sample Description
The sample mainly consists of data from the primary sources that are utilized for the purpose of
this study. This is done by means of administrating questionnaire to employees in different
Departments. Secondary data like company journals, newsletters, records etc. were also relied on
for retrieving further information.
I prepared a structured questionnaire on the basis of information collected from different sources.
The questionnaire contains both open & closed ended questions. This questioner was prepared
with the help of my project guide. It was then distributed to the employees of GAIL (India) Limited.
Working in the organization.
LIMITATIONS OF STUDY:
 There existed some respondents who refused to respond and these respondents who did
not participate in the survey may be distinct and might have affected the result of the study.
 The sample was chosen randomly which might not to be an actual representative of the
total population, due to which there may be an error.
 It includes the Dept. Heads and clerks of the Regional Office only and not the organization
as a whole.
 The study is sensitive in nature and there might be a color of bias in answering the
questionnaire.
 Some of the Respondents did not answer a few questions.

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DATA ANALYSIS AND
INTERPRETATION

49 | P a g e
DATA COLLECTION OF EMPLOYERS:
The data was collected using the questionnaire. I made a personal interview of the employees.
With the help of this questionnaire further analysis and interpretation was done.
For the purpose of collecting the information of the company I have personally met the heads of
the various departments and collected the information.
I even took the help of my project guide in preparing this questioner.
ANALYSYS OF THE STUDY:
Classification and Tabulation covered fragments of observation and Responses into
understandable and orderly statistics suitable for future analysis and interpretation.
In the study the data gathered are usually in the form of a heap of filled questionnaire. These are
not in use unless arranged in a systematic manner.
I have tried to analyze the data collected during my survey work on to access the level of Job
Satisfaction in the employees of GAIL (India) Ltd.
In the research I have observed that most of them are proud to work in that organization.
PERIOD OF THE STUDY:
They Period of the study consist of one month‘s fifteen days starting from May 14th
2014 to July
28th
2014
UNIQUENESS OF THE STUDY:
The study was conducted on the unique topic i.e. the Job satisfaction. The study concludes with a
view that, most of the employees of the company are proud to work at Gail (India) limited.
ANAYSIS AND INTERPRETATION:
Graph depicting different age group in the office
Attributes No. of Respondents Percentage
25-35 years 7 22 %
35-45 years 10 36 %
45-55 years 8 25 %
above 55 years 5 17 %

50 | P a g e
Interpretation:
22% of the respondents out of 30 sample fall between 25 to 35 age group.
36% of the respondents out of 30 samples are between 35 to 45 age group.
While 25% of the respondents are between 45 to 55 age group.
17% of the respondents are above the age of 55.
Graph depicting the material status of employees working in office
married 23 76%
unmarried 7 24%
Interpretation:
7
10
8
5
0
2
4
6
8
10
12
25-35 years 35-45 years 45-55 years above 55 years
No. of Respondents
23
7
0
5
10
15
20
25
married unmarried
No. of Respondents

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There are about 76% of the respondents married while 7% amongst them are unmarried.
This clearly shows that most of the people in the organization are married.
Graph depicting period of working in the organization
Below 5 years 13 44%
5-15 years 4 13%
15-30 years 7 23%
above 30 years 6 20%
Interpretation:
Out of total 30 employees 44% of them have been associated with the GAIL (India) Ltd less
than 30 years.
13% of the employees have answered that they have been working more than 5 years
23% of the employees have answered that they have been working more than 15 years
17% of the employees have answered that they have been working in the GAIL (India) Ltd for
more than 15 years
Graph depicting employees monthly income form the job
13
4
7
6
0
2
4
6
8
10
12
14
Below 5 years 5-15 years 15-30 years above 30 years
No. of Respondents

52 | P a g e
Attributes(in
thousands)
No. of Respondents Percentage
Below 10 3 10%
10-20 12 40%
20-30 12 43%
above 30 3 7%
Interpretation:
Amongst the total employees 10% of them earn less than 10 thousand which includes
sweepers and cleaning staff.
40% of the employees have answered they earn between 10 to 20 thousand who are the
fresher‘s working in the company.
43% of the employees have answered that they fall between the pay scale of 20 to 30 which
includes professionals and experienced staff.
7% of them answered they earn above 30 thousand who are the departmental heads and
manages.
Graph depicting level satisfied with the appreciation or reward system
Highly satisfied 17 57%
Satisfied 11 38%
needs improvement 2 5%
3
12 12
3
0
2
4
6
8
10
12
14
Below 10 Oct-20 20-30 above 30
No. of Respondents

53 | P a g e
Interpretation:
Amongst the total employees 57% of them are highly satisfied with the appreciation or reward
system.
11% of the employees are fairly satisfied with the appreciation or reward system.
5% of employees have given some of the suggestions for the improvement of appreciation or
reward system
Graph depicting level satisfied with the bonus and incentives given
satisfied 15 53%
Interpretation:
Amongst the total employees 28% of them replied they are highly satisfied with the present
bonus and incentives structure.
53% of the employees are fairly satisfied with the present bonus and incentives structure.
While 19% of employees have answered there should be changes to be made in existing
bonus and incentives structure.
17
11
2
0
5
10
15
20
Highly satisfied satisfied needs improvement
No. of Respondents
9
15
6
0
5
10
15
20
Highly satisfied satisfied needs improvement
No. of Respondents

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Graph depicting level satisfied with reference to working conditions/work place
satisfied 12 41%
needs
improvement
6 21%
poor 2 6%
Interpretation:
Out of all 30 employees around 32% are highly satisfied with reference to working
conditions/work place
41% of the employees are fairly satisfied with reference to working conditions/work place
While 21% of employees have answered need better working condition/wok place to
increase their efficiency.
6% of them feel there is poor working condition/work place given to them.
Graph depicting level of satisfaction for job security
Attributes
No. of
Respondents
Percentage
satisfied 8 27%
poor 0 0%

55 | P a g e
Interpretation:
53% are highly satisfied with job security as there is less retention of job in the organization.
27% of the employees are fairly satisfied with job security
While 6% of employees think there is insecurity of job due high competition.
Graph depicting level satisfied with the workspace provided to them
Attributes
No. of
Respondents
Percentage
satisfied 13 43%
poor 1 3%
16
8
6
0
0
2
4
6
8
10
12
14
16
18
Highly satisfied satisfied needs improvement poor
No. of Respondents
11
13
5
1
0
5
10
15
No. of Respondents

56 | P a g e
Interpretation:
37% of the respondents are highly satisfied with the work space provided.
43% of the respondents are satisfied with the work space given
17% of the respondents still think there should be improvement in providing work space
3% of the respondents think there is poor work space
Graph depicting level satisfied with ability to maintain balance between personal and
professional life
Attributes
No. of
Respondents
Percentage
satisfied 6 20%
poor 5 17%
Interpretation:
37% of the respondent‘s option is that, they are highly satisfied with their ability to maintain
reasonable balance between their family and work lift. And 20% of the respondents are fairly
satisfied, while 27% of the respondents think that there should be steps taken to improve the
11
6
8
5
0
2
4
6
8
10
12
No. of Respondents

57 | P a g e
employees efficiency to maintain balance between personal and professional life.17% of the
respondent are dissatisfied in maintaining personal and professional life..
Graph depicting level of satisfaction in maintaining relation with supervisor and co-
workers reference to social and cultural participation
satisfied 5 17%
poor 0 0%
Interpretation:
The participation of each and every employee in organization is very important. The
employees are motivated when there view and participation are valued formally or informally.
63% of the respondents are highly satisfied with maintaining relation with supervisor and co-
17% of the respondents are fairly satisfied with the relationship
While 20% of the respondents are not able to maintain relation with supervisor and co-
Graph depicting level satisfied with work given to them
19
5 6
0
0
5
10
15
20
Highly satisfied satisfied needs
improvement
poor
No. of Respondents

58 | P a g e
satisfied 8 26%
poor 1 3%
Interpretation:
56% of the respondents are highly satisfied work allotted to them during job
26% of the respondents are fairly satisfied with their wok.
While 30% of the respondents answered that new implementation technique of working
would increase the employees‘ efficiency more.
3% among them are unsatisfied with work given.
Graph depicting level satisfied with quality of training being given
Attributes No. of
Respondents
Percentag
e
satisfied 14 47%
poor 1 2%
17
8 9
1
0
5
10
15
20
improvement
poor
No. of Respondents

59 | P a g e
Interpretation:
Out of all 30 employees surveyed around 44% are highly satisfied with quality of training
been given to them.
47% of the employees are fairly satisfied with quality of training been given.
While 7% of employees have answered quality of training provided very less to improve their
efficiency level.
2% of them feel there is poor quality of training been given.
Graph depicting level satisfied with management that keeps you well informed about
what’s going on in the company
satisfied 7 23%
needs
improvement
8 27%
poor 6 20%
13
14
2
1
0
2
4
6
8
10
12
14
16
No. of Respondents
9
7
8
6
0
2
4
6
8
10
improvement
poor
No. of Respondents

60 | P a g e
Interpretation:
Many different activities happen in the organization everyone will not know what is happening
in the company. So it is the duty of the supervisors to provide information to everyone.
30% of respondent are highly satisfied with management that keeps well informed about
what‘s going on in the company
23% of the employees are fairly satisfied with management that keeps well informed about
what‘s going on in the company
About 27% of employees have answered there can be some scope of improvement for
increasing communication between management and subordinates.
20% of them feel there is poor communication between management and subordinates.
Graph depicting level satisfied with company’s growth and development
Attributes No. of
Respondents
Percentage
satisfied 8 25%
poor 0 0%
Interpretation:
To tell about the optimistic of the future of the company, 70% of the employees say that they
are highly optimistic about the future of the company. And 25% are not optimistic about the
future of the company. About 4% of employees think there is still a much efforts required for
development of the company. There were no employees thinking there is no growth in the
company.
20
8
2
0
0
5
10
15
20
25
No. of Respondents

61 | P a g e
Graph depicting level satisfied with assessment and performance measuring system
Attributes
No. of
Respondents Percentage
satisfied 7 23%
poor 2 6%
Interpretation:
Assessment and performance system are very important function for measuring ones
efficiency and effectiveness however good assessment and performance measuring system
leads to higher productivity in the organization.
56% of respondent are highly satisfied with management current assessment and
performance measuring system.
23% of the employees are fairly satisfied with assessment and performance measuring
system.
About 15% of employees have answered there can be some scope of improvement for
assessment and performance measuring system.
6% of them feel there is poor assessment and performance measuring system.
Graph depicting level satisfied with opportunity of learning and developing new skill for
growth
Attributes No. of
Respondents
Percentage
satisfied 8 26%
needs
improvement
5 17%
poor 3 10%
17
7
4
2
0
5
10
15
20
improvement
poor
No. of Respondents

62 | P a g e
Interpretation:
Learning and development is an important function of employees for increasing efficiency
and productivity of the organization.
47% of respondent are highly satisfied with opportunity given for learning and developing
new skill for growth
26% of the respondents are satisfied on opportunity available for learning and developing
17% of the respondents still think there needs to be improvement in providing opportunity of
learning and developing new skill for growth
10% of the respondents are unsatisfied with opportunity given of learning and developing
Graph depicting level satisfied with the medical and insurance facilities provided
Attributes No. of
Respondents
Percentage
satisfied 4 12%
poor 2 7%
14
8
5
3
0
2
4
6
8
10
12
14
16
improvement
poor
No. of Respondents

63 | P a g e
Interpretation:
69% of respondent are highly satisfied with medical and insurance facilities provided by the
company
12% of the respondents are fairly satisfied with medical and insurance facilities provided by
the company
While 3% of them still think there are better medical and insurance facilities given to the other
employees working with other organization
7% of the respondents are unsatisfied with medical and insurance facilities provided
Graph depicting level satisfied with the general allowance, bonus and other rewards
Attributes No. of
Respondents
Percentage
satisfied 5 18%
poor 1 2%
21
4 4
2
0
5
10
15
20
25
No. of Respondents

64 | P a g e
Interpretation:
Allowance, bonus, and other benefits help to increase the moral of the employees. However
this depends on the organization to provide benefits to the employees.
In this organization 58% of respondent are highly satisfied with the general allowance, bonus
and other rewards.
18% of the respondents are fairly satisfied with the general allowance, bonus and other
rewards
While 3% of them still think there can be improvement in providing these facilities.
7% of the respondents are unsatisfied with the general allowance, bonus and other rewards
system.
Graph depicting level satisfied the leaves and holidays given
satisfied 8 26%
poor 1 2%
17
5
7
1
0
5
10
15
20
No. of Respondents
16
8
5
1
0
5
10
15
20
No. of Respondents

65 | P a g e
Interpretation:
The standard leaves and holidays given by the company is accepted by most of the people in
the company.
In this organization 55% of respondent are highly satisfied with leaves and holidays given.
26% of the respondents are fairly satisfied with leaves and holidays given.
While 17% of them still think there can be improvement with leaves and holidays applicable.
2% of the respondents are unsatisfied with the standard leave given.
Graph depicting level satisfied with the standard working hours and break time applicable
in the organization
Attributes No. of
Respondents
Percentage
satisfied 4 10%
poor 1 3%
Interpretation:
Out of all 30 employees surveyed around 78% are highly satisfied with the standard working
hours and break time applicable in the organization.
10% of the employees are fairly satisfied with the standard working hours and break time
applicable in the organization.
23
4
2 1
0
5
10
15
20
25
improvement
poor
No. of Respondents

66 | P a g e
While 7% of employees have answered they are less satisfied with standard working hours
and break time applicable in the organization.
2% of them feel the working hour is very long.
Graph depicting level of satisfaction for working with Gail (India) Ltd
Attributes No. of
Respondents
Percentage
satisfied 8 24%
poor 0 0%
Interpretation:
Many of the employees working in GAIL (Indie) Ltd feel proud working with the organization
and would continue to work according to the survey done.
68% of the employees say they feel proud working with GAIL (India) Ltd.
24% are neutral on the working with Gail (India) Ltd.
20
8
2
0
0
5
10
15
20
25
No. of Respondents

67 | P a g e
While 8% of employees have answered they are more professional and carrier oriented and
could turn up if good opportunities are available to them.
Graph depicting overall satisfaction level as an employee
satisfied 6 20%
poor 1 2%
Interpretation:
Most of the employees in the organization are satisfied in Gail (India) Ltd.
65% are highly satisfied as employee working in GAIL.
20% of them are fairly satisfied.13% amongst them think there are many fields or area where
improvement is required.
2% are not fully satisfied with the company.
19
6
4
1
0
5
10
15
20
No. of Respondents

68 | P a g e
FINDINGS AND
SUGGESTIONS

69 | P a g e
FINDINGS/OBSERVATIONS
Hurdling may be an appropriate metaphor for what researchers face when the fact is considered
that learning to hurdle makes better runners. This research involved multifarious hurdles; but the
outcome of the struggle has been fruitful from the company‘s perspective as well as from the
researcher‘s perspective.
The findings arrived at from ―A Survey on job satisfaction‖, are summarized as under:
 Medical and insurance facility provided to the employees is highly satisfied as management
is highly concerned about the employees and their health.
 The Policy of the company provides facilities for all round growth of individuals by training
in-house and outside the organization, reorientation, lateral mobility and self-development
through self-motivation.
 The employees feel that they are paid fairly for the contributions they make to company‘s
success. Hence the compensation, incentives and bonus are good enough to raise the
moral of the employees.
 57% of the employees are satisfied with the appreciation and reward system. This indicates
that employees work more efficiently and work giving them a feeling of personal
accomplishment.
 The view of employees for working environment and work place was diversified and there
were many opinion seen.32% of employees feel the working environment and condition is
excellent because of which they could work more efficiently. However 41% think that
current working condition is enough as an employee working in any organization .21% have
suggested for explanation of the current working condition 6% of them are unsatisfied and
feel the work place is very less provided to them.
 In the survey it was found that employees are more satisfied with their overall job security,
Among the 30 respondents I have surveyed 24 of them are most of satisfied.
 According to the survey 70 percent of the respondents are optimistic about the future of the
company.

A study on job satisfaction

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