This document summarizes opening remarks from a panel on risk-based approaches to loss mitigation in mortgage lending. The panelists discuss how their companies use predictive analytics to segment borrowers and identify the best loss mitigation options. They also describe tools and services their companies provide to help servicers comply with changing investor guidelines and mitigate risks. This includes automated analysis of loan data, customized document fulfillment, call center support, and reporting capabilities. The overall discussion focuses on applying risk-based analytics to efficiently process loss mitigation and convert at-risk loans into performing assets.

1. A Risk-Based Approach to Loss Mitigation
Technology Innovation &
Business Solutions
Session Track Sponsored by:

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A Risk-Based Approach to Loss Mitigation
Moderator:
Carmelo Bramante
Senior Program Manager, Making Home Affordable Program
Fannie Mae
Speakers:
Mark F. Milner
Vice President-Solutions Consulting
Lender Processing Services, Inc.
James B. Rodgers, Jr.
Senior Vice President - Default Servicing and Risk Management
EverHome Mortgage Company
Steven Rouse
VP Sales, Loss Mitigation
Mortgage Cadence
Steve Brothers (for James L. Smith)
Executive Vice President and CIO
Urban Lending Solutions

3. Opening Remarks
Trends In the Use Of Analytics By Servicers
Mark F. Milner, Vice President-Solutions Consulting
Lender Processing Services, Inc.

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LPS Applied Analytics:
Trends In The Use Of Analytics By Servicers
 Predictive Analytics – To Drive Delinquent Loan Selection
» Segmenting Loans For Contact Strategies Based On Risk
 Decision Analytics – To Pick The Right Solution
» Tools – Driven By Predictive Analytics
 Benchmarking Analytics – To Compare Outcomes
» Comparison To Market Or Synthetic Peer Group
 Simplification & Transparency – To Make Servicing Easier
» Closed Loop Integration With Systems Of Record

5. Opening Remarks
James Rodgers, SVP - Default Services
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Portfolio Composition-
» FNMA
» FHLMC
» Private Investors
» VA
» FHA
» EverBank Owned
» CALHFA / Various State Housing Authorities
EverBank is not a TARP recipient
Challenges-
» Loss mitigation options vary by Investor
» Treasury and Investor guidelines changing / guidelines can be ambiguous
» Legacy system of record
» The operating environment --“Someone needs to be blamed”
A Risk-Based Approach to Loss Mitigation

7. Opening Remarks
Steven Rouse, VP Sales, Loss Mitigation
Mortgage Cadence
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Mortgage
Lending
Technology
Platform
Document
Management
Technology
Platform
Default
Servicing
Technology
Platform
Mortgage Cadence, LLC
Lines of Business
Reprise™ Default Servicing Solutions
» Mitigates as much of this risk as possible and protects your investments
» Web-based application that helps you convert troubled mortgages into performing assets.
» Automatically analyze loans against required guidelines and proprietary products and modify them as
necessary.
» In a world where losses have become the new normal, Reprise is one tool you don’t want to be without.
Reprise’s rich functionality helps you:
» Easily route specific loans and imported files
» View current loan modifications and short-sale requests and pending tasks and assignments
» Real-time status updates and reporting
» Import and analyze loans against preconfigured guidelines.
» Determine which document packages should be generated for the loan modification, short-sale or deed-in-lieu
process
» Generate default servicing packages
» Distribute packages to a secure location or electronic delivery.
» Enforce the review of various required loss mitigation tasks, data and necessary documentation.
Compliance Solutions

9. Opening Remarks
Steve Brothers, Executive Vice President and CIO
Urban Lending Solutions
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Urban Lending Solutions
 Data Analytics/Modeling – flexible waterfall cascade based on loan type, investor, financial position,
delegation standards and programs to determine most effective solution for client and customer
 Financial Interview – customized scripts and call queues with better than industry standards on
abandonment rate, answer and hold times.
 Customized Document Fulfillment – customized solutions specific to borrower/program specifications
 Program Underwriting/Quality Control – Extensively trained Urban staff employees
» Trainers are trained by CPA and Tax Specialists
 Call Center Campaigns – customized scripts, recorded, quality controlled and benchmarked graded on a
weekly basis that consistently surpass industry standards.
 Recording – ability to record in any state, along with e-recordings.
» Higher than industry standard recording success rate with over 90% success rate for recordings
» Verified compliance to 3,000 counties
 Reporting – Urban hosts data
» Delivers over 4,000 reports daily as well as data feeds
» Lien Search – resources to conduct lien searches in all 50 states
» Interim Document Custodian – certified interim document custodian for original collateral
documents
Loan Modification Services