This document discusses a study comparing the application of information technology by foreign and local banks in Ghana. It begins with an abstract summarizing the study's objectives and methods. The introduction provides background on the increasing role of information technology in banking and outlines the problem that while IT usage is widespread, little is known about differences between local and foreign banks in Ghana. The study aims to identify how banks in Ghana use IT and to compare usage and its impact on growth between local and foreign banks. The literature review discusses perceptions that foreign banks apply IT more extensively due to greater investment capacity. It also examines research suggesting IT can increase productivity, customer satisfaction and retention, leading to bank growth. The hypotheses test whether differences exist in IT usage and investment between
Adoption of technological innovations on organizational performance, case ...Alexander Decker
This document discusses factors that influence the adoption of internet banking (IB) technologies by commercial banks in Kenya. It finds that larger banks were earlier adopters of IB, with 96% of banks with over $24 billion in assets having websites in 2006, compared to 51% of smaller banks. The study surveyed financial managers at Kenyan banks to identify factors driving and hindering IB adoption. It found that increasing bank assets, imitating early adopters, and specializing in consumer lending drove adoption, while competition, average bank age hindered it. The study recommends banks increase assets, learn from early adopters, specialize in consumer lending, and form alliances to enhance IB adoption.
IOSR Journal of Business and Management (IOSR-JBM) is an open access international journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
Impacts of Information Technology on Banking Industry A Case Study of Akure B...ijtsrd
As information technology is the modern trend on banking today, its very imperative for banks to access its impact operational performance so as to justify if the capital invested on it is Justifiable or not, analyze their problem and profit possible solutions. The objective of this research is to examine how the adoption of information technology affects the operations of commercial banks and the impact of information technology on banks and customer relationship. The main research instruments used are questionnaire from staffs and customers of the bank,156 questionnaire were distributed and 150 questionnaire were administered. The simple frequency percentage was adopted as the statistical measure and hypothesis testing was analyzed using chi square statistical tool, at 0.05 level of significance to show whether they should be upheld or rejected. The results of this research affirmed that there is significant relationship between management disposition and the utilization of information technology by banks in Nigeria. In conclusion, the study reward that information technology has tremendously improved growth and performance of the Nigeria commercial banks. Information technology has lead to increase customer satisfaction, improved operational efficiency, reduced transaction time, and gives the bank a competitive edge. The study recommends that every bank in Nigeria should not only invest heavily on IT especially the point of sales POS , but should distribute same to business outlets where business owners and customers will have access to smooth and hassle free transactions. It is therefore necessary for the government to emphasize the need for more policies that will boost the efficiency in utilization of IT equipment by reducing the cost of acquiring them so as to reduce cost and boost the growth of the economy. Consequently, it is hereby suggested that further studies be carried out on the impact of Information Technology on development finance institutions. Olaitan S. K | Arijeniwa O. C "Impacts of Information Technology on Banking Industry (A Case Study of Akure Bank Area)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45242.pdf Paper URL: https://www.ijtsrd.com/management/management-development/45242/impacts-of-information-technology-on-banking-industry-a-case-study-of-akure-bank-area/olaitan-s-k
Impact of Information Technology on Performance of Banks in NigeriaAJHSSR Journal
Over the last two decades, the Nigerian banking sector has witnessed some upsurge in the use
of technology for service delivery. However, concerns have been expressed as to whether cost and other
challenges of adopting information technology can be justified by performance. Accordingly, this study sought
to examine the relationship between different e-banking channels and the profitability of organisations in
Nigeria. Four e-banking channels,(automatic teller machines, point of sales, internet banking transactions and
electronic mobile banking) were identified and regressed against return on equity (ROE) of Deposit Money
Banks operating in Nigeria between 2006 and 2016. A panel data regression model was formulated and tested
using the generalized method of moment approach. The result revealed that the overall impact of electronic
banking on profitability of Deposit Money Banks operating in Nigeria was significant and positive. The study
recommends that critical stakeholders and beneficiaries of electronic banking – the government, regulatory
authorities and the banks should collaborate to put in place an enabling operating environment and an effective
regulatory framework to bring about optimal deployment of these services to customers
An evaluation of the efficacy of information technology on the performance of...Alexander Decker
This document summarizes a study that evaluated the efficacy of information technology (IT) on the performance of selected banks in Ogbomoso, Nigeria. The study reviewed literature on how IT has been applied to banking services and management. It presented results from a survey of 103 customers from 3 banks that found IT reduced time wasting and increased productivity and customer satisfaction. Statistical analysis revealed customers' perceptions of IT's impact on service delivery did not significantly differ between banks. The study concluded IT has increased banks' processing speed and ability to serve more customers, and recommended Nigerian banks continue investing in IT to further enhance customer service and profitability.
Effect of Electronic Banking on Financial Performance of Deposit Taking Micro...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications
Consumer acceptance of online banking an extension of the technology accepta...OUM SAOKOSAL
This document provides an introduction to a study investigating online banking acceptance through the lens of the technology acceptance model (TAM). It begins with background on the growth of online banking in Europe and Finland compared to the US. The authors then define online banking as services allowing transactions through bank websites. The goal of the study is to better understand factors influencing online banking acceptance based on TAM and prior e-banking research. The document outlines the literature review, methodology, results/analysis structure to follow in the paper.
Adoption of technological innovations on organizational performance, case ...Alexander Decker
This document discusses factors that influence the adoption of internet banking (IB) technologies by commercial banks in Kenya. It finds that larger banks were earlier adopters of IB, with 96% of banks with over $24 billion in assets having websites in 2006, compared to 51% of smaller banks. The study surveyed financial managers at Kenyan banks to identify factors driving and hindering IB adoption. It found that increasing bank assets, imitating early adopters, and specializing in consumer lending drove adoption, while competition, average bank age hindered it. The study recommends banks increase assets, learn from early adopters, specialize in consumer lending, and form alliances to enhance IB adoption.
IOSR Journal of Business and Management (IOSR-JBM) is an open access international journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
Impacts of Information Technology on Banking Industry A Case Study of Akure B...ijtsrd
As information technology is the modern trend on banking today, its very imperative for banks to access its impact operational performance so as to justify if the capital invested on it is Justifiable or not, analyze their problem and profit possible solutions. The objective of this research is to examine how the adoption of information technology affects the operations of commercial banks and the impact of information technology on banks and customer relationship. The main research instruments used are questionnaire from staffs and customers of the bank,156 questionnaire were distributed and 150 questionnaire were administered. The simple frequency percentage was adopted as the statistical measure and hypothesis testing was analyzed using chi square statistical tool, at 0.05 level of significance to show whether they should be upheld or rejected. The results of this research affirmed that there is significant relationship between management disposition and the utilization of information technology by banks in Nigeria. In conclusion, the study reward that information technology has tremendously improved growth and performance of the Nigeria commercial banks. Information technology has lead to increase customer satisfaction, improved operational efficiency, reduced transaction time, and gives the bank a competitive edge. The study recommends that every bank in Nigeria should not only invest heavily on IT especially the point of sales POS , but should distribute same to business outlets where business owners and customers will have access to smooth and hassle free transactions. It is therefore necessary for the government to emphasize the need for more policies that will boost the efficiency in utilization of IT equipment by reducing the cost of acquiring them so as to reduce cost and boost the growth of the economy. Consequently, it is hereby suggested that further studies be carried out on the impact of Information Technology on development finance institutions. Olaitan S. K | Arijeniwa O. C "Impacts of Information Technology on Banking Industry (A Case Study of Akure Bank Area)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45242.pdf Paper URL: https://www.ijtsrd.com/management/management-development/45242/impacts-of-information-technology-on-banking-industry-a-case-study-of-akure-bank-area/olaitan-s-k
Impact of Information Technology on Performance of Banks in NigeriaAJHSSR Journal
Over the last two decades, the Nigerian banking sector has witnessed some upsurge in the use
of technology for service delivery. However, concerns have been expressed as to whether cost and other
challenges of adopting information technology can be justified by performance. Accordingly, this study sought
to examine the relationship between different e-banking channels and the profitability of organisations in
Nigeria. Four e-banking channels,(automatic teller machines, point of sales, internet banking transactions and
electronic mobile banking) were identified and regressed against return on equity (ROE) of Deposit Money
Banks operating in Nigeria between 2006 and 2016. A panel data regression model was formulated and tested
using the generalized method of moment approach. The result revealed that the overall impact of electronic
banking on profitability of Deposit Money Banks operating in Nigeria was significant and positive. The study
recommends that critical stakeholders and beneficiaries of electronic banking – the government, regulatory
authorities and the banks should collaborate to put in place an enabling operating environment and an effective
regulatory framework to bring about optimal deployment of these services to customers
An evaluation of the efficacy of information technology on the performance of...Alexander Decker
This document summarizes a study that evaluated the efficacy of information technology (IT) on the performance of selected banks in Ogbomoso, Nigeria. The study reviewed literature on how IT has been applied to banking services and management. It presented results from a survey of 103 customers from 3 banks that found IT reduced time wasting and increased productivity and customer satisfaction. Statistical analysis revealed customers' perceptions of IT's impact on service delivery did not significantly differ between banks. The study concluded IT has increased banks' processing speed and ability to serve more customers, and recommended Nigerian banks continue investing in IT to further enhance customer service and profitability.
Effect of Electronic Banking on Financial Performance of Deposit Taking Micro...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications
Consumer acceptance of online banking an extension of the technology accepta...OUM SAOKOSAL
This document provides an introduction to a study investigating online banking acceptance through the lens of the technology acceptance model (TAM). It begins with background on the growth of online banking in Europe and Finland compared to the US. The authors then define online banking as services allowing transactions through bank websites. The goal of the study is to better understand factors influencing online banking acceptance based on TAM and prior e-banking research. The document outlines the literature review, methodology, results/analysis structure to follow in the paper.
The Effect of Customers Perception on Security and Privacy of Internet Bankin...paperpublications3
Abstract: Internet banking allows banks to provide information and offer services to their customers conveniently using the internet technology. However, studies have shown that customers have perceptions that impact on the uptake and continuous usage of the platform. The purpose of this study is to understand the effect of customer perceptions on usage of internet banking in commercial banks in Kenya. This study used descriptive research design while a stratified random sampling technique was used to select subjects to represent the target population which was made up of 1,837,312 customers of commercial banks within Nairobi County. An estimated 384 respondents were targeted to participate in the study. 272 questionnaires representing a 71% response rate were received and analysed. Based on the findings of the research it was concluded that customers have perception that have an effect on usage of internet banking. Customers both users and potential, are still apprehensive about the security of internet banking transactions and privacy of their sessions while online. Due to increased phishing, on online scams and frauds perpetrated online customers are reluctant to adopt or continue using internet banking. It is the responsibility of commercial banks to sensitize their customers and assure them that it is safe to access internet banking from both a private and public network. They should provide customers with guidelines on how to safe guard their information and secure their log on credential while using both private and public networkKeywords:Internet banking, commercial bank, Technology Acceptance Model, customer perceptions.
Title:The Effect of Customers Perception on Security and Privacy of Internet Banking On Its Usage in Commercial Banks in Kenya
Author:Dr. Stephen Titus Waithaka, Kilembwa Muthengi Joseph Nzeveka
ISSN 2350-1022
International Journal of Recent Research in Mathematics Computer Science and Information Technology
Paper Publications
Digital Technologies in Customs and Prospects for Creating an Electronic Envi...ijtsrd
the article deals with the automation of customs control and clearance processes, the creation of convenience for entrepreneurs, the provision of public services in electronic form, digitization of interaction with customs services and departments in order to implement modern measures for the development of customs administration, improving the efficiency of customs. Suyunov Abdunor Miltikboyevich | Nasirova Sevinch Ilkhomjon Kyzy "Digital Technologies in Customs and Prospects for Creating an Electronic Environment" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-6 , October 2021, URL: https://www.ijtsrd.com/papers/ijtsrd47739.pdf Paper URL : https://www.ijtsrd.com/humanities-and-the-arts/environmental-science/47739/digital-technologies-in-customs-and-prospects-for-creating-an-electronic-environment/suyunov-abdunor-miltikboyevich
This document is a synopsis submitted by Santosh Malaiah Ralabandi to RTM Nagpur University in partial fulfillment of an MBA degree. It examines the impact of technology on financial services. Technology plays a major role in modern industries and financial institutions must invest in information technology to remain competitive. The financial industry relies heavily on advanced technologies to process high volumes of transactions that could not be handled manually. The synopsis will focus on how technology influences competition and service delivery in the financial sector.
Problems encountered in e-banking in selected bank in Quezon CityLily Monilla
This document discusses electronic banking (e-banking) in the Philippines, including its history and development. It provides background on the introduction of ATMs and more recent innovations like internet and mobile banking. It then discusses some challenges faced by e-banking, including security issues. The document outlines a study that aims to determine problems encountered with e-banking in selected banks in Quezon City. It discusses the study's scope, significance and definitions of key terms.
Impact of ICT (online services) on customer satisfaction: A study of Pakistan...faisalqau
This document outlines a study that will examine the impact of information and communication technologies (ICT), specifically online services, on customer satisfaction in Pakistan's banking sector. The study will select and survey 12 local and 12 foreign banks to test if ICT has a positive or negative impact on customer satisfaction. Statistical analysis will be used to analyze the data and draw conclusions. The results are intended to show if ICT online services increase customer satisfaction in the banking industry.
E-BANKING IMPLEMENTATION AND TECHNOLOGY ACCEPTANCE IN THE RAFIDAIN AND RASHEE...Hosam alden
n the third millennium, e-banking system has been adopted globally in the banking industry. On the other hand, Iraq as a nation with less developed IT adoption has not integrated this system in its banking services, instead of its current acknowledgement on the advantages of ebanking technology in competition among banking service providers. In
contrast, Iraqi banks still keep on adopting traditional banking system to
deliver the majority of their services which in this case are paper-based
work system. This is greatly resulted from the hesitation of bank
employees to adopt new banking technologies. This study aims to
identify the impact of hypothesis between e-banking system and Iraqi
banks employee perspective. This study was conducted by taking sample
of employee from two biggest public banks in Iraq which are ALRAFIDAIN and AL-RASHEED. A survey through questionnaires on the
website was used as the instrument to collect the data were analyzed
using PLS software. Technology Acceptance model(TAM) as a basic
foundation with independent variables Perceived Usefulness, Perceived
Ease of Use, Perceived IT Beliefs and Task–Technology Fit, Attitude as
Intervening and Intention to Use as dependent variable. The result of
hypothesis analysis reveals that there is a significant impact among all
variables to attitude, but Perceived Ease of Use, it does not apply variable
from those analysis it is depicted that Perceived Ease of Use does not impact to the perception of the implementation of e-banking system in Iraqi banks.
Impact of Information Technology on Nigeria Banking Industry: a case study fo...georgeviene
This document discusses the impact of information technology on Nigeria's banking industry, using Skye Bank as a case study. It begins with an introduction on the importance of IT in banking today. It then reviews Skye Bank's existing network design and compares it to a proposed network solution. The proposed design uses a star topology with VLAN segmentation to improve security, availability, and performance over the existing design. It is argued that the proposed design would reduce costs, improve security, and decrease latency and delays compared to the bank's current network configuration.
Customer’s Acceptance of Internet Banking in Dubaiiosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
This document provides an introduction to a project report on the impact of technology on financial services. It discusses how technology has dramatically changed the financial services industry by enabling processes like payments, trades, and data analysis that would be impossible at the necessary scale without advanced IT systems. It also examines how technology is currently used across banking, finance, and investment, providing benefits like increased efficiency, profitability, and data analysis capabilities. The document outlines how technology has also helped enhance security and safety in financial activities and transactions through methods such as passwords, PINs, and planning tools. It notes there are also ethical and social implications of the relationship between finance and technology that organizations must consider.
The Contribution of Electronic Banking to Customer Satisfaction: A Case of Gc...IJMIT JOURNAL
Internet banking has the potential to provide fast and reliable services to customers for which they are relatively happy. Due to the technological changes taking place all over the world, many institutions, including the banking sector have taken giant steps to move in tandem with these changes. In this light most
banks, with GCB Bank, Ghana, not being an exception have introduced electronic banking in order to decongest the banking halls of customers who spend time unending in order to transact business. The purpose of this research was to assess the Contribution of Electronic Banking to Customer Satisfaction at
GCB Bank-Koforidua, to this end some objectives were set for the study. These were: To assess the availability of electronic banking facilities at GCB Bank, Koforidua. To assess the knowledge and patronage of internet banking services by customers, to examine the effectiveness of the usage of electronic banking facilities, to examine the problem facing an internet banking in GCB Bank, Koforidua. This is a
quantitative study that employed the use of questionnaires as the main tools for data collection. Data was collected from management, staff and customers of GCB Bank, Koforidua Branch. Findings from analysis of data revealed that though there was the existence of internet banking facilities of the bank, respondents of the study were not fully aware of the existence of such facilities. It was also found that the use of internet
banking was quite expensive and that though the bank was utilizing the facility, customers were not fully patronizing them. It was concluded that internet banking brings efficiency in the operations of the bank. Finally, the study recommended that all branches of GCB Bank adopt internet banking facilities to help in effective banking operations and transactional purposes. To maximize the operations and potential of the bank management must endeavor to educate the customers about the existence of internet banking facilities since a few customers were aware of the existence of such facilities.
THE CONTRIBUTION OF ELECTRONIC BANKING TO CUSTOMER SATISFACTION: A CASE OF GC...IJMIT JOURNAL
This document summarizes a research study that assessed the contribution of electronic banking to customer satisfaction at GCB Bank in Koforidua, Ghana. The study found that while electronic banking facilities like internet banking existed, many customers were unaware of them. It also found that using electronic banking was seen as expensive by customers, and while the bank offered the facilities, customers did not fully utilize them. The study concluded that electronic banking improves banking operations efficiency, and recommended that GCB Bank educate customers more about electronic banking facilities to increase awareness and maximize their operations and potential.
Bankers perceptions of electronic banking in nigeriaAlexander Decker
This document summarizes a research journal article about bankers' perceptions of electronic banking in Nigeria following the consolidation of Nigerian banks. The article reviews literature on electronic banking and examines bankers' attitudes and perceptions. It finds that bankers perceive benefits like reducing transaction costs and saving customer time, but also risks like increased fraud potential and lack of security. The consolidation era saw growth in electronic banking adoption. The study aims to understand bankers' views of electronic banking's benefits and risks, and Nigeria's transition to a less cash-based economy through increased digital payment options.
11.bankers perceptions of electronic banking in nigeriaAlexander Decker
This document summarizes a research journal article about bankers' perceptions of electronic banking in Nigeria following the consolidation of Nigerian banks. The article reviews literature on electronic banking and examines bankers' attitudes and perceptions. It finds that bankers perceive benefits like reducing transaction costs and saving customer time, but also risks like increased fraud potential and lack of security. The consolidation era saw growth in electronic banking adoption. The study aims to understand bankers' views of electronic banking's benefits and risks, and Nigeria's transition to a less cash-based economy through increased digital payment options.
This document discusses the role of information technology on commercial banks in Nigeria. It begins with providing background on how information technology has become integral to economic development globally and transformed organizations. It then discusses how information technology has changed and improved banking services in Nigeria, allowing for online account opening, transactions, and self-service facilities. The document aims to examine the impact of information technology on bank performance in Nigeria, using Guaranty Trust Bank as a case study. It outlines the objectives, research questions, and hypotheses that will guide the study.
Indian growing new financial establishments, notably banks, square measure one among the most important investors within the domains of knowledge systems, and there square measure quite clear signs that these trends to spread within the future. The arrival and enlargement of globalization and also the development of Advanced technologies knowledge pushed the banks to adopt advanced technology to launch new services. Banks have applied remote enabled service victimization the net to achieve competitive advantage, increase potency, scale back prices and provide a range of latest services. On-line systems create banking transactions straightforward and convenient, notably for disabled people that could need special services. the most purpose of this current study is to look at the most keys to live the advantage perception of victimization net banking technology, as this advanced technology is taken into account together of the principal motivations underlying the inclinations of people to adopt such a convenient technology in India. The model developed associated developed during this analysis study is an extension to the Technology Acceptance Model (TAM). The model was tested with a survey sample of four hundred folks chosen arbitrarily. The findings of the study indicate that everyone mentioned factors within the projected model (CNV, SE, QI, AW, PEU, PU) have important impact at intervals prompting the employment of net banking systems. The information analysis relies on the applied mathematics Package for scientific discipline (SPSS).
This document summarizes a research paper that investigates the problems and opportunities of electronic banking in Sudan. The paper begins with an introduction that defines electronic banking and outlines its benefits. It then reviews previous literature on the topic, particularly as it relates to developing countries and the Arab world. The paper discusses the current state of information and communication technology infrastructure in Sudan and identifies deficiencies in areas like skilled human resources, security, and infrastructure that constrain electronic banking. It concludes that while Sudan has made some progress with laws and regulations, many challenges remain that limit the applicability of electronic banking.
empirical analysis on internet banking adoption in manilaAnthny Garc
This document discusses internet banking adoption in the Philippines. It provides background on the evolution of internet banking and reviews previous studies showing benefits for both banks and customers. Key factors influencing adoption are discussed, such as lack of internet access and security concerns. The Philippines banking system and history of electronic banking are overviewed. Challenges to widespread adoption in the Philippines include low internet penetration, with most users in urban areas.
MCDM TECHNIQUE TO EVALUATING MOBILE BANKING ADOPTION IN THE TOGOLESE BANKING ...IJDKP
This document summarizes a research paper that evaluated factors influencing the adoption of mobile banking in Togo using the analytic hierarchy process (AHP). The researchers developed a hierarchical structure of perceived benefit and perceived sacrifice factors based on a literature review. They distributed a questionnaire to university students in Togo to collect pairwise comparisons of the factors. The AHP analysis revealed that financial risk was the most important factor impacting mobile banking adoption, followed by money saved. This provides insights for Togolese banks on how to improve mobile banking adoption by addressing users' financial and monetary concerns.
The advent of internet has great impact on the electronic banking. By using internet, banking is no time limit and geographic. Customers worldwide can within 24 days of the week and all have access to their accounts. Internet banking by using internet and web technologies enable customers to finance their activities in a virtual environment to do this is the difference between internet banking and home banking that for achieving banking services via the internet, there is no need to install proprietary software rather banking services but also can be accessed via a internet public network and the customer is linked to your bank account via the internet. This type of banking is partially web-based banking subsidiary with the difference is that web banking services bank was considered first introduced bank and service. Internet banking also expanded with the development of web applications. With increasing internet access to people who provide these services to be developed and banks that are unresponsive to this issue will disappear from the market
Thesis: THE ROLE OF INFORMATION TECHNOLOGY ON COMMERCIAL BANKS IN NIGERIASeun Otukoya
This document provides an introduction and background to examining the role of information technology on the performance of banks in Nigeria. It discusses how globally IT has become important for economic development. It then discusses how IT has changed banking services and defines IT. It notes that IT has improved bank processes and customer service in Nigeria. The objectives are to examine the impact and role of IT on bank performance and determine how it has affected staff and customer satisfaction. The study will focus on Guaranty Trust Bank using questionnaires. The significance is that IT has positively impacted many sectors in Nigeria including banking.
A critical examination of recruitment strategy in india and nigeriaAlexander Decker
This document discusses recruitment strategies in India and Nigeria. It examines how recruitment differs between the two countries based on their socio-cultural backgrounds. The summary is:
1) India's civil service recruitment is based on qualifications and merit, making it more efficient. Nigeria's emphasizes quota systems like federal character principles, compromising merit.
2) The author recommends that the civil service commissions in both countries be given more autonomy to discharge their functions effectively without political influence.
3) The document analyzes problems with recruitment in India such as determining which authority should appoint officials and whether to recruit internally or externally.
A field based curriculum designed to teach english and culture to musically g...Alexander Decker
This document summarizes a field-based curriculum designed to teach English and culture to two gifted Chinese adolescent pianists attending the prestigious Curtis Institute of Music in Philadelphia. The one-year ESL Transition Program aimed to improve the students' English abilities, introduce them to U.S. culture, and prepare them for high school. Students participated in 19 field trips visiting 50 cultural and historic sites around Philadelphia to gain insight into the city and culture. The curriculum was tailored to the students' needs as musicians and focused on developing their language skills while not interfering with their musical studies.
The Effect of Customers Perception on Security and Privacy of Internet Bankin...paperpublications3
Abstract: Internet banking allows banks to provide information and offer services to their customers conveniently using the internet technology. However, studies have shown that customers have perceptions that impact on the uptake and continuous usage of the platform. The purpose of this study is to understand the effect of customer perceptions on usage of internet banking in commercial banks in Kenya. This study used descriptive research design while a stratified random sampling technique was used to select subjects to represent the target population which was made up of 1,837,312 customers of commercial banks within Nairobi County. An estimated 384 respondents were targeted to participate in the study. 272 questionnaires representing a 71% response rate were received and analysed. Based on the findings of the research it was concluded that customers have perception that have an effect on usage of internet banking. Customers both users and potential, are still apprehensive about the security of internet banking transactions and privacy of their sessions while online. Due to increased phishing, on online scams and frauds perpetrated online customers are reluctant to adopt or continue using internet banking. It is the responsibility of commercial banks to sensitize their customers and assure them that it is safe to access internet banking from both a private and public network. They should provide customers with guidelines on how to safe guard their information and secure their log on credential while using both private and public networkKeywords:Internet banking, commercial bank, Technology Acceptance Model, customer perceptions.
Title:The Effect of Customers Perception on Security and Privacy of Internet Banking On Its Usage in Commercial Banks in Kenya
Author:Dr. Stephen Titus Waithaka, Kilembwa Muthengi Joseph Nzeveka
ISSN 2350-1022
International Journal of Recent Research in Mathematics Computer Science and Information Technology
Paper Publications
Digital Technologies in Customs and Prospects for Creating an Electronic Envi...ijtsrd
the article deals with the automation of customs control and clearance processes, the creation of convenience for entrepreneurs, the provision of public services in electronic form, digitization of interaction with customs services and departments in order to implement modern measures for the development of customs administration, improving the efficiency of customs. Suyunov Abdunor Miltikboyevich | Nasirova Sevinch Ilkhomjon Kyzy "Digital Technologies in Customs and Prospects for Creating an Electronic Environment" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-6 , October 2021, URL: https://www.ijtsrd.com/papers/ijtsrd47739.pdf Paper URL : https://www.ijtsrd.com/humanities-and-the-arts/environmental-science/47739/digital-technologies-in-customs-and-prospects-for-creating-an-electronic-environment/suyunov-abdunor-miltikboyevich
This document is a synopsis submitted by Santosh Malaiah Ralabandi to RTM Nagpur University in partial fulfillment of an MBA degree. It examines the impact of technology on financial services. Technology plays a major role in modern industries and financial institutions must invest in information technology to remain competitive. The financial industry relies heavily on advanced technologies to process high volumes of transactions that could not be handled manually. The synopsis will focus on how technology influences competition and service delivery in the financial sector.
Problems encountered in e-banking in selected bank in Quezon CityLily Monilla
This document discusses electronic banking (e-banking) in the Philippines, including its history and development. It provides background on the introduction of ATMs and more recent innovations like internet and mobile banking. It then discusses some challenges faced by e-banking, including security issues. The document outlines a study that aims to determine problems encountered with e-banking in selected banks in Quezon City. It discusses the study's scope, significance and definitions of key terms.
Impact of ICT (online services) on customer satisfaction: A study of Pakistan...faisalqau
This document outlines a study that will examine the impact of information and communication technologies (ICT), specifically online services, on customer satisfaction in Pakistan's banking sector. The study will select and survey 12 local and 12 foreign banks to test if ICT has a positive or negative impact on customer satisfaction. Statistical analysis will be used to analyze the data and draw conclusions. The results are intended to show if ICT online services increase customer satisfaction in the banking industry.
E-BANKING IMPLEMENTATION AND TECHNOLOGY ACCEPTANCE IN THE RAFIDAIN AND RASHEE...Hosam alden
n the third millennium, e-banking system has been adopted globally in the banking industry. On the other hand, Iraq as a nation with less developed IT adoption has not integrated this system in its banking services, instead of its current acknowledgement on the advantages of ebanking technology in competition among banking service providers. In
contrast, Iraqi banks still keep on adopting traditional banking system to
deliver the majority of their services which in this case are paper-based
work system. This is greatly resulted from the hesitation of bank
employees to adopt new banking technologies. This study aims to
identify the impact of hypothesis between e-banking system and Iraqi
banks employee perspective. This study was conducted by taking sample
of employee from two biggest public banks in Iraq which are ALRAFIDAIN and AL-RASHEED. A survey through questionnaires on the
website was used as the instrument to collect the data were analyzed
using PLS software. Technology Acceptance model(TAM) as a basic
foundation with independent variables Perceived Usefulness, Perceived
Ease of Use, Perceived IT Beliefs and Task–Technology Fit, Attitude as
Intervening and Intention to Use as dependent variable. The result of
hypothesis analysis reveals that there is a significant impact among all
variables to attitude, but Perceived Ease of Use, it does not apply variable
from those analysis it is depicted that Perceived Ease of Use does not impact to the perception of the implementation of e-banking system in Iraqi banks.
Impact of Information Technology on Nigeria Banking Industry: a case study fo...georgeviene
This document discusses the impact of information technology on Nigeria's banking industry, using Skye Bank as a case study. It begins with an introduction on the importance of IT in banking today. It then reviews Skye Bank's existing network design and compares it to a proposed network solution. The proposed design uses a star topology with VLAN segmentation to improve security, availability, and performance over the existing design. It is argued that the proposed design would reduce costs, improve security, and decrease latency and delays compared to the bank's current network configuration.
Customer’s Acceptance of Internet Banking in Dubaiiosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
This document provides an introduction to a project report on the impact of technology on financial services. It discusses how technology has dramatically changed the financial services industry by enabling processes like payments, trades, and data analysis that would be impossible at the necessary scale without advanced IT systems. It also examines how technology is currently used across banking, finance, and investment, providing benefits like increased efficiency, profitability, and data analysis capabilities. The document outlines how technology has also helped enhance security and safety in financial activities and transactions through methods such as passwords, PINs, and planning tools. It notes there are also ethical and social implications of the relationship between finance and technology that organizations must consider.
The Contribution of Electronic Banking to Customer Satisfaction: A Case of Gc...IJMIT JOURNAL
Internet banking has the potential to provide fast and reliable services to customers for which they are relatively happy. Due to the technological changes taking place all over the world, many institutions, including the banking sector have taken giant steps to move in tandem with these changes. In this light most
banks, with GCB Bank, Ghana, not being an exception have introduced electronic banking in order to decongest the banking halls of customers who spend time unending in order to transact business. The purpose of this research was to assess the Contribution of Electronic Banking to Customer Satisfaction at
GCB Bank-Koforidua, to this end some objectives were set for the study. These were: To assess the availability of electronic banking facilities at GCB Bank, Koforidua. To assess the knowledge and patronage of internet banking services by customers, to examine the effectiveness of the usage of electronic banking facilities, to examine the problem facing an internet banking in GCB Bank, Koforidua. This is a
quantitative study that employed the use of questionnaires as the main tools for data collection. Data was collected from management, staff and customers of GCB Bank, Koforidua Branch. Findings from analysis of data revealed that though there was the existence of internet banking facilities of the bank, respondents of the study were not fully aware of the existence of such facilities. It was also found that the use of internet
banking was quite expensive and that though the bank was utilizing the facility, customers were not fully patronizing them. It was concluded that internet banking brings efficiency in the operations of the bank. Finally, the study recommended that all branches of GCB Bank adopt internet banking facilities to help in effective banking operations and transactional purposes. To maximize the operations and potential of the bank management must endeavor to educate the customers about the existence of internet banking facilities since a few customers were aware of the existence of such facilities.
THE CONTRIBUTION OF ELECTRONIC BANKING TO CUSTOMER SATISFACTION: A CASE OF GC...IJMIT JOURNAL
This document summarizes a research study that assessed the contribution of electronic banking to customer satisfaction at GCB Bank in Koforidua, Ghana. The study found that while electronic banking facilities like internet banking existed, many customers were unaware of them. It also found that using electronic banking was seen as expensive by customers, and while the bank offered the facilities, customers did not fully utilize them. The study concluded that electronic banking improves banking operations efficiency, and recommended that GCB Bank educate customers more about electronic banking facilities to increase awareness and maximize their operations and potential.
Bankers perceptions of electronic banking in nigeriaAlexander Decker
This document summarizes a research journal article about bankers' perceptions of electronic banking in Nigeria following the consolidation of Nigerian banks. The article reviews literature on electronic banking and examines bankers' attitudes and perceptions. It finds that bankers perceive benefits like reducing transaction costs and saving customer time, but also risks like increased fraud potential and lack of security. The consolidation era saw growth in electronic banking adoption. The study aims to understand bankers' views of electronic banking's benefits and risks, and Nigeria's transition to a less cash-based economy through increased digital payment options.
11.bankers perceptions of electronic banking in nigeriaAlexander Decker
This document summarizes a research journal article about bankers' perceptions of electronic banking in Nigeria following the consolidation of Nigerian banks. The article reviews literature on electronic banking and examines bankers' attitudes and perceptions. It finds that bankers perceive benefits like reducing transaction costs and saving customer time, but also risks like increased fraud potential and lack of security. The consolidation era saw growth in electronic banking adoption. The study aims to understand bankers' views of electronic banking's benefits and risks, and Nigeria's transition to a less cash-based economy through increased digital payment options.
This document discusses the role of information technology on commercial banks in Nigeria. It begins with providing background on how information technology has become integral to economic development globally and transformed organizations. It then discusses how information technology has changed and improved banking services in Nigeria, allowing for online account opening, transactions, and self-service facilities. The document aims to examine the impact of information technology on bank performance in Nigeria, using Guaranty Trust Bank as a case study. It outlines the objectives, research questions, and hypotheses that will guide the study.
Indian growing new financial establishments, notably banks, square measure one among the most important investors within the domains of knowledge systems, and there square measure quite clear signs that these trends to spread within the future. The arrival and enlargement of globalization and also the development of Advanced technologies knowledge pushed the banks to adopt advanced technology to launch new services. Banks have applied remote enabled service victimization the net to achieve competitive advantage, increase potency, scale back prices and provide a range of latest services. On-line systems create banking transactions straightforward and convenient, notably for disabled people that could need special services. the most purpose of this current study is to look at the most keys to live the advantage perception of victimization net banking technology, as this advanced technology is taken into account together of the principal motivations underlying the inclinations of people to adopt such a convenient technology in India. The model developed associated developed during this analysis study is an extension to the Technology Acceptance Model (TAM). The model was tested with a survey sample of four hundred folks chosen arbitrarily. The findings of the study indicate that everyone mentioned factors within the projected model (CNV, SE, QI, AW, PEU, PU) have important impact at intervals prompting the employment of net banking systems. The information analysis relies on the applied mathematics Package for scientific discipline (SPSS).
This document summarizes a research paper that investigates the problems and opportunities of electronic banking in Sudan. The paper begins with an introduction that defines electronic banking and outlines its benefits. It then reviews previous literature on the topic, particularly as it relates to developing countries and the Arab world. The paper discusses the current state of information and communication technology infrastructure in Sudan and identifies deficiencies in areas like skilled human resources, security, and infrastructure that constrain electronic banking. It concludes that while Sudan has made some progress with laws and regulations, many challenges remain that limit the applicability of electronic banking.
empirical analysis on internet banking adoption in manilaAnthny Garc
This document discusses internet banking adoption in the Philippines. It provides background on the evolution of internet banking and reviews previous studies showing benefits for both banks and customers. Key factors influencing adoption are discussed, such as lack of internet access and security concerns. The Philippines banking system and history of electronic banking are overviewed. Challenges to widespread adoption in the Philippines include low internet penetration, with most users in urban areas.
MCDM TECHNIQUE TO EVALUATING MOBILE BANKING ADOPTION IN THE TOGOLESE BANKING ...IJDKP
This document summarizes a research paper that evaluated factors influencing the adoption of mobile banking in Togo using the analytic hierarchy process (AHP). The researchers developed a hierarchical structure of perceived benefit and perceived sacrifice factors based on a literature review. They distributed a questionnaire to university students in Togo to collect pairwise comparisons of the factors. The AHP analysis revealed that financial risk was the most important factor impacting mobile banking adoption, followed by money saved. This provides insights for Togolese banks on how to improve mobile banking adoption by addressing users' financial and monetary concerns.
The advent of internet has great impact on the electronic banking. By using internet, banking is no time limit and geographic. Customers worldwide can within 24 days of the week and all have access to their accounts. Internet banking by using internet and web technologies enable customers to finance their activities in a virtual environment to do this is the difference between internet banking and home banking that for achieving banking services via the internet, there is no need to install proprietary software rather banking services but also can be accessed via a internet public network and the customer is linked to your bank account via the internet. This type of banking is partially web-based banking subsidiary with the difference is that web banking services bank was considered first introduced bank and service. Internet banking also expanded with the development of web applications. With increasing internet access to people who provide these services to be developed and banks that are unresponsive to this issue will disappear from the market
Thesis: THE ROLE OF INFORMATION TECHNOLOGY ON COMMERCIAL BANKS IN NIGERIASeun Otukoya
This document provides an introduction and background to examining the role of information technology on the performance of banks in Nigeria. It discusses how globally IT has become important for economic development. It then discusses how IT has changed banking services and defines IT. It notes that IT has improved bank processes and customer service in Nigeria. The objectives are to examine the impact and role of IT on bank performance and determine how it has affected staff and customer satisfaction. The study will focus on Guaranty Trust Bank using questionnaires. The significance is that IT has positively impacted many sectors in Nigeria including banking.
A critical examination of recruitment strategy in india and nigeriaAlexander Decker
This document discusses recruitment strategies in India and Nigeria. It examines how recruitment differs between the two countries based on their socio-cultural backgrounds. The summary is:
1) India's civil service recruitment is based on qualifications and merit, making it more efficient. Nigeria's emphasizes quota systems like federal character principles, compromising merit.
2) The author recommends that the civil service commissions in both countries be given more autonomy to discharge their functions effectively without political influence.
3) The document analyzes problems with recruitment in India such as determining which authority should appoint officials and whether to recruit internally or externally.
A field based curriculum designed to teach english and culture to musically g...Alexander Decker
This document summarizes a field-based curriculum designed to teach English and culture to two gifted Chinese adolescent pianists attending the prestigious Curtis Institute of Music in Philadelphia. The one-year ESL Transition Program aimed to improve the students' English abilities, introduce them to U.S. culture, and prepare them for high school. Students participated in 19 field trips visiting 50 cultural and historic sites around Philadelphia to gain insight into the city and culture. The curriculum was tailored to the students' needs as musicians and focused on developing their language skills while not interfering with their musical studies.
A diagnosis of tenets of the research process what is it to know anythingAlexander Decker
This summary provides an overview of a journal article that discusses philosophical underpinnings of the research process. The article examines different views on the nature of knowledge and how philosophical assumptions guide research approaches. It describes the distinction between a priori and a posteriori knowledge, and how tacit and explicit knowledge contribute to understanding phenomena. Researchers are said to conform to established research traditions and paradigms in systematically approaching problems, though philosophical positions may differ on what constitutes reliable knowledge.
A comparative assessment of internal control system in public and private uni...Alexander Decker
This document summarizes a research study that compared the internal control systems of public and private universities in Southwestern Nigeria. The study found that internal control systems are similar in both public and private universities, but the fusion of duties is more pronounced in private universities. It also found that internal control systems can be overridden by management in both public and private universities. The effectiveness of internal control systems was examined, finding that they are effective in reducing costs and strengthening goals in private universities, but do not facilitate timely academic calendars. In public universities, internal control systems show limited effectiveness as a cost reduction measure and monitoring tool via internal audit.
A comparative study on selective psychological variables among the team game ...Alexander Decker
The document summarizes a study that compared psychological variables like mental toughness between team game athletes and individual game athletes.
The study involved administering a mental toughness questionnaire to 80 intercollegiate athletes divided evenly between team games and individual games. It analyzed variables like self-confidence, motivation, attention control, goal setting, visualization, and attitude control.
The results found no significant differences in mental toughness or its sub-variables between team game and individual game athletes based on two-way ANOVA analysis. The study concluded that within its limitations, there was no significant difference in psychological variables measured between the two types of athletes.
A cultural theory of post consolidation behaviour in the nigerian banking ind...Alexander Decker
This document discusses organizational culture in Nigerian banks following a consolidation period from 2004-2005. It aims to establish a relationship between organizational culture and performance. A study of 10 banks found that staff views on culture strength differed, but most reflected their firm's dominant culture. A test showed a very high positive correlation between culture strength and bank performance - stronger cultures led to better performance. The paper recommends banks explicitly recognize culture's importance to effectiveness.
Unlike Facebook and many other closely monitored social media outlets, Twitter is a lawless community where anyone can post anything. And while some people take advantage of that wild-west-ish world for spam and other unruly or exotic calls-to-action, many of you are just looking for some general guidelines to tweet by and/or tips for growing your network. For those of you that fall into the latter category, here are twenty-five do's and don't for Twitter:
A model application to assess resource use efficiency for maize production in...Alexander Decker
This document summarizes a study that assessed resource use efficiency for maize production in soils in
northcentral Nigeria. Soil and socioeconomic data were collected from 90 farmers in 3 communities. Soil
properties varied within locations but soil types were similar. Regression analysis found a quadratic model best fit
the data, with yield increasing based on optimal levels of inputs. Returns to scale were decreasing for all inputs
except fertilizer. The study concluded more efficient use of inputs could increase production profits and
recommended educating farmers on innovative technologies for sustainable land management and crop
production.
The appearance of data innovation to each part of human life and business has been obvious to
the point that it doesn't should be complemented more. Data innovation has been of extraordinary
substance in managing an account framework. This examination expects to explore the impact of
data innovation in the saving money arrangement of Bank. The information are acquired both
through the clients and the workers. The information were then broke down utilizing the correct
rate and the 5-point Liker scale to decide the effect of Information innovation in the saving money
framework undertakings. The discoveries at that point demonstrated that Information innovation
adds to the saving money framework in three diverse routes as tails: IT spares the season of the
clients and the representatives obviously, IT chops down the costs and IT encourages the system
exchanges.
The Impact of Customers Perception on Cost of Internet Banking on Its Usage i...paperpublications3
Abstract: Internet banking allows banks to provide information and offer services to their customers conveniently using the internet technology. However, studies have shown that customers have perceptions that impact on the uptake and continuous usage of the platform. The purpose of this study is to understand the effect of customer perceptions on usage of internet banking in commercial banks in Kenya. This study used descriptive research design while a stratified random sampling technique was used to select subjects to represent the target population which was made up of 1,837,312 customers of commercial banks within Nairobi County. An estimated 384 respondents were targeted to participate in the study. 272 questionnaires representing a 71% response rate were received and analysed. Based on the findings of the research it was concluded that customers have perception that have an effect on usage of internet banking, Customer still feel that internet access fees and internet banking transaction charges are high. Costly internet access and unreasonable pricing of internet banking transactions, hinders usage of the internet and by extension technological solutions offered by commercial banks such as internet banking. Commercial banks can relook into the issue of subsidizing the monthly internet banking maintenance fee so as to attract more users and continued usage.
This document summarizes a study on the challenges and prospects of online banking in the Commercial Bank of Ethiopia's Debre Markos branch. The study found several challenges including interruptions to networks, lack of IT skilled workforce, security concerns, and lack of infrastructure. However, it also identified prospects such as cost reduction, increased customer satisfaction and convenience. The objectives of the study were to identify challenges of mobile and online banking, examine prospects, identify benefits to banks, and investigate solutions to problems. The findings aim to help decision-makers and managers address challenges and improve online banking services.
This study empirically explored the direct effect of e-commerce knowledge and perceived ease of use
on customer acceptance of IT and Migration intention to mobile banking in the province of Aceh, Indonesia. It
also attempted to investigate the indirect effect of the e-commerce knowledge and perceived ease of use on
migration intention to mobile banking through customer acceptance of IT.
Conceptual model of internet banking adoption with perceived risk and trust f...TELKOMNIKA JOURNAL
Understanding the primary factors of internet banking (IB) acceptance is critical for both banks and users; nevertheless, our knowledge of the role of users’ perceived risk and trust in IB adoption is limited. As a result, we develop a conceptual model by incorporating perceived risk and trust into the technology acceptance model (TAM) theory toward the IB. The proper research emphasized that the most essential component in explaining IB adoption behavior is behavioral intention to use IB adoption. TAM is helpful for figuring out how elements that affect IB adoption are connected to one another. According to previous literature on IB and the use of such technology in Iraq, one has to choose a theoretical foundation that may justify the acceptance of IB from the customer’s perspective. The conceptual model was therefore constructed using the TAM as a foundation. Furthermore, perceived risk and trust were added to the TAM dimensions as external factors. The key objective of this work was to extend the TAM to construct a conceptual model for IB adoption and to get sufficient theoretical support from the existing literature for the essential elements and their relationships in order to unearth new insights about factors responsible for IB adoption.
Customers Perception on Prior Knowledge of Technology and Its Effect on Usage...paperpublications3
This document summarizes a research study that investigated the effect of customers' perceptions on the usage of internet banking in commercial banks in Kenya. Specifically, it examined how prior knowledge of technology affects use of internet banking. The study used a descriptive research design and surveyed 272 customers across 12 commercial banks in Nairobi County. The findings showed that customers' perceptions, including their level of prior technological knowledge, influenced their use of internet banking. Those with less knowledge and experience using computers and the internet were less likely to use internet banking services. The study concluded that customers' perceptions, particularly regarding their familiarity with technology, have an impact on the adoption and continued use of internet banking.
THE CONTRIBUTION OF ELECTRONIC BANKING TO CUSTOMER SATISFACTION: A CASE OF GC...IJMIT JOURNAL
Internet banking has the potential to provide fast and reliable services to customers for which they are relatively happy. Due to the technological changes taking place all over the world, many institutions, including the banking sector have taken giant steps to move in tandem with these changes. In this light most
banks, with GCB Bank, Ghana, not being an exception have introduced electronic banking in order to decongest the banking halls of customers who spend time unending in order to transact business. The purpose of this research was to assess the Contribution of Electronic Banking to Customer Satisfaction at
GCB Bank-Koforidua, to this end some objectives were set for the study. These were: To assess the availability of electronic banking facilities at GCB Bank, Koforidua. To assess the knowledge and patronage of internet banking services by customers, to examine the effectiveness of the usage of electronic banking facilities, to examine the problem facing an internet banking in GCB Bank, Koforidua. This is a quantitative study that employed the use of questionnaires as the main tools for data collection. Data was collected from management, staff and customers of GCB Bank, Koforidua Branch. Findings from analysis of data revealed that though there was the existence of internet banking facilities of the bank, respondents of the study were not fully aware of the existence of such facilities. It was also found that the use of internet banking was quite expensive and that though the bank was utilizing the facility, customers were not fully patronizing them. It was concluded that internet banking brings efficiency in the operations of the bank. Finally, the study recommended that all branches of GCB Bank adopt internet banking facilities to help in effective banking operations and transactional purposes. To maximize the operations and potential of the bank management must endeavor to educate the customers about the existence of internet banking facilities since a few customers were aware of the existence of such facilities.
This document is a project report submitted by Neha Shaw to the University of Calcutta for a B.Com Honours degree in Finance. The report examines online banking with a case study on Axis Bank. The introduction provides background on the growth of online banking and its benefits over traditional banking. The objectives are to better understand customer satisfaction dimensions in e-banking and Axis Bank's online banking services. The methodology involves collecting primary data through surveys as well as secondary data from sources like the internet, journals and articles.
This document summarizes a research paper on e-banking in Iran. The paper finds that e-banking provides several advantages to Iranian banks by reducing costs compared to traditional banking. However, Iranian customers still lack knowledge about e-banking services available. The document defines e-banking as the automated delivery of banking services through electronic channels like the internet and mobile phones. It provides examples of benefits of e-banking for both banks and customers, such as lower costs, increased convenience and 24/7 access to accounts and services. However, adoption of e-banking remains low in Iran compared to other developed countries.
Internet banking has made banking services accessible anywhere anytime 24/7/365 as a channel by banks to deliver their products and services to esteem customers’ countrywide.
Majority of bank customers in South Sudan did not embrace the latest convenient and accessible internet banking technology service. Traditional branch-based banking remains a widespread method for a banking transaction. However, bank customers are gradually shifting from the traditional branch-based banking system to modern internet banking services.
The document discusses how information technology has impacted the stock exchange and financial markets in several ways:
1) It has allowed for electronic trading replacing floor-based trading, giving investors access to markets from anywhere.
2) The internet and availability of financial information online has made it easier for more investors to make informed decisions, increasing investor participation.
3) Technologies like online brokerages allow investors to easily buy and sell stocks and get market updates online.
4) Quantitative analysis and backtesting using historical market data and powerful computers has improved risk modeling and portfolio management strategies.
1. Information technology has positively impacted the financial sector by reducing operational costs for banks and facilitating transactions between customers.
2. Several IT systems have been implemented in India's banking and financial sectors, including online banking platforms, centralized databases, and structured messaging systems to improve efficiency.
3. The stock market has also benefited from increased transparency, automation of settlements and payments, and online access which has expanded the investor base.
Study on The Impact And Social Implications of FintechIRJET Journal
1) Fintech has significantly impacted traditional financial institutions and services through new technologies that provide easy, convenient access to services like digital banking, peer-to-peer lending, and digital payments.
2) Fintech has improved financial inclusion through services that allow basic banking access globally, helping integrate millions into the financial system.
3) While fintech has benefits, it also faces challenges like ensuring data security, developing technological expertise, and navigating regulatory compliance.
The Changing Face of E Commerce in Nigeria Prospects and ChallengesYogeshIJTSRD
While prior studies focused on the determinants of adoption of e commerce in large scale businesses and organizations, there is a few of empirical research on this issue of acceptance of e commerce in retail shops in emerging economies. This study addresses this lacuna by focusing on the changing faces of e commerce factors driving Nigerian retail shops’ adoption of online selling. A framework based on the extant literature and established model in the relevant field is critically examined in this study. Data were collected through a structured questionnaire and analyzed using frequency and percentage. The results showed that there is low involvement of consumers in e commerce changes in Nigeria. Secondly, the study also found out that the availability of online shopping does not affect the number of shopping trips that consumers make to physical stores. This finding has implications for e commerce sites and the government in designing an appropriate strategy for the implementation of technological innovation that are highlighted in the study. Dr. Robinson Aristarchus Bananda | Dr. Kennedy O. Nwagwu "The Changing Face of E-Commerce in Nigeria; Prospects and Challenges" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-3 , April 2021, URL: https://www.ijtsrd.com/papers/ijtsrd38018.pdf Paper URL: https://www.ijtsrd.com/management/marketing/38018/the-changing-face-of-ecommerce-in-nigeria-prospects-and-challenges/dr-robinson-aristarchus-bananda
The Effects of Information and Communication Technology to the Growth and Dev...IOSR Journals
Abstract: The research work focused on the contributions of information and communication technology to the growth and development of banking activities in Nigeria. The research work tried to identify and to assess the extent of the use of Information Technology in First Bank of Nigeria and seek to find out what impact as a whole does Information Technology have on banking operations. Questionnaires were generated, distributed and result analyzed using statistical data. The findings of this study reveal that a positive correlation exists between ICT and banks profitability in Nigeria. This implies that a marginal change in the level of the investment and adoption of ICT in the banking industry will result to a proportionate increase in the profit level. This is confirmed by the level of the regression coefficient as well as the factor analysis which revealed that an insignificant size of profit exist without the introduction of the ICT. The results in Table a, b and c show that banks that have a high level of ICT will make intensive use of production and efficiency practices such as business re-engineering, outsourcing and flexible work arrangements which will yield the best performance. Keyword: Banking, Development, ICT, Analysis, data, research
The study was designed to identify basic factors required to deepen adoption of
internet banking in the delivery of banking services to a rapidly growing market
characterized by complexities in service requirements. Analysis of data collected from
selected customers of 5 DMBs in Lagos, Ogun and Ebonyi States of Nigeria showed
that alternative service channels offered by technology-based applications enhanced
the delivery of banking services to bank customers. Specifically, the result showed
significant impact of ease of access, cost, reliability, and security/integrity of
technology-driven service delivery channels on the adoption of engineering
technology-based applications in Nigeria's banking industry.
The Impact of Customer Knowledge on the Security of E-BankingCSCJournals
In this paper one of the most affective factors on security of e-banking will be discussed, by accepting the use of information technology for the execution of the Traditional e-banking, As we know that e-banking is done online and the customers are considered the active element and the other party in e-banking operations. So if the level of customer knowledge in the use of IT ? low, then this points that customers are not professional in the execution of the traditional e-banking using IT , furthermore this create flaws in the security of e-banking by facilitating the sneaking into the personal information and distrust in customer confidence of the e-banking security. which leads to reject the use of technology in e-banking, And this is what will be discussed in this paper by offering some security gaps which is resulting from the low level of customer knowledge in information technology, and that will be studied through Technology Acceptance Model and In light of this we will suggest some solutions.
Secure Authentication for Mobile Banking Using Facial RecognitionIOSR Journals
This document proposes a secure authentication system for mobile banking in Nigeria using facial recognition. It begins with an introduction to mobile banking and its growing adoption in Nigeria. It then discusses the current username and password authentication system's limitations and security issues. The proposed system uses facial recognition to authenticate users by comparing a captured photo to images stored on the Nigeria Communication Commission and facilitating bank databases. The system was implemented using Java and tested on simulated databases. It was found to have a maximum response time of 7 minutes and a false acceptance rate of 3%. The document concludes the system could help mitigate mobile banking fraud and encourage cashless transactions in Nigeria.
IRJET- A Study on the Perception of the Impact of Payment TechnologyIRJET Journal
This document summarizes a study on perceptions of the impact of payment technology. The study examined how users' age, gender, education level, and marital status relate to their perceptions of convenience and security of electronic payment technologies like e-wallets, debit/credit cards, etc. A survey was conducted in Andhra Pradesh, India. The results found that males felt payments were more convenient than females, while females were more concerned with security. The study aimed to understand user perceptions of new payment technologies and how demographic factors influence those perceptions.
IRJET- Issues & Challenges in Mobile Banking in Pune: A Customers’ PerspectiveIRJET Journal
This document discusses mobile banking in India. It begins by defining mobile banking as conducting banking transactions remotely using a mobile device like a smartphone. It notes that mobile banking addresses limitations of internet banking by allowing banking anywhere, anytime without a computer. The document then discusses the need for and significance of mobile banking in India, including improving the customer experience through convenience and personalization, and increasing security. It outlines the objectives, scope and limitations of studying mobile banking customers' perspectives in Pune. The conclusions discuss how mobile banking can lead to financial growth by reaching more users, but security concerns must be addressed to gain consumer acceptance.
Similar to A comparative analysis of the application of information technology by foreign and local banks in ghana (20)
Abnormalities of hormones and inflammatory cytokines in women affected with p...Alexander Decker
Women with polycystic ovary syndrome (PCOS) have elevated levels of hormones like luteinizing hormone and testosterone, as well as higher levels of insulin and insulin resistance compared to healthy women. They also have increased levels of inflammatory markers like C-reactive protein, interleukin-6, and leptin. This study found these abnormalities in the hormones and inflammatory cytokines of women with PCOS ages 23-40, indicating that hormone imbalances associated with insulin resistance and elevated inflammatory markers may worsen infertility in women with PCOS.
A usability evaluation framework for b2 c e commerce websitesAlexander Decker
This document presents a framework for evaluating the usability of B2C e-commerce websites. It involves user testing methods like usability testing and interviews to identify usability problems in areas like navigation, design, purchasing processes, and customer service. The framework specifies goals for the evaluation, determines which website aspects to evaluate, and identifies target users. It then describes collecting data through user testing and analyzing the results to identify usability problems and suggest improvements.
A universal model for managing the marketing executives in nigerian banksAlexander Decker
This document discusses a study that aimed to synthesize motivation theories into a universal model for managing marketing executives in Nigerian banks. The study was guided by Maslow and McGregor's theories. A sample of 303 marketing executives was used. The results showed that managers will be most effective at motivating marketing executives if they consider individual needs and create challenging but attainable goals. The emerged model suggests managers should provide job satisfaction by tailoring assignments to abilities and monitoring performance with feedback. This addresses confusion faced by Nigerian bank managers in determining effective motivation strategies.
A unique common fixed point theorems in generalized dAlexander Decker
This document presents definitions and properties related to generalized D*-metric spaces and establishes some common fixed point theorems for contractive type mappings in these spaces. It begins by introducing D*-metric spaces and generalized D*-metric spaces, defines concepts like convergence and Cauchy sequences. It presents lemmas showing the uniqueness of limits in these spaces and the equivalence of different definitions of convergence. The goal of the paper is then stated as obtaining a unique common fixed point theorem for generalized D*-metric spaces.
A trends of salmonella and antibiotic resistanceAlexander Decker
This document provides a review of trends in Salmonella and antibiotic resistance. It begins with an introduction to Salmonella as a facultative anaerobe that causes nontyphoidal salmonellosis. The emergence of antimicrobial-resistant Salmonella is then discussed. The document proceeds to cover the historical perspective and classification of Salmonella, definitions of antimicrobials and antibiotic resistance, and mechanisms of antibiotic resistance in Salmonella including modification or destruction of antimicrobial agents, efflux pumps, modification of antibiotic targets, and decreased membrane permeability. Specific resistance mechanisms are discussed for several classes of antimicrobials.
A transformational generative approach towards understanding al-istifhamAlexander Decker
This document discusses a transformational-generative approach to understanding Al-Istifham, which refers to interrogative sentences in Arabic. It begins with an introduction to the origin and development of Arabic grammar. The paper then explains the theoretical framework of transformational-generative grammar that is used. Basic linguistic concepts and terms related to Arabic grammar are defined. The document analyzes how interrogative sentences in Arabic can be derived and transformed via tools from transformational-generative grammar, categorizing Al-Istifham into linguistic and literary questions.
A time series analysis of the determinants of savings in namibiaAlexander Decker
This document summarizes a study on the determinants of savings in Namibia from 1991 to 2012. It reviews previous literature on savings determinants in developing countries. The study uses time series analysis including unit root tests, cointegration, and error correction models to analyze the relationship between savings and variables like income, inflation, population growth, deposit rates, and financial deepening in Namibia. The results found inflation and income have a positive impact on savings, while population growth negatively impacts savings. Deposit rates and financial deepening were found to have no significant impact. The study reinforces previous work and emphasizes the importance of improving income levels to achieve higher savings rates in Namibia.
A therapy for physical and mental fitness of school childrenAlexander Decker
This document summarizes a study on the importance of exercise in maintaining physical and mental fitness for school children. It discusses how physical and mental fitness are developed through participation in regular physical exercises and cannot be achieved solely through classroom learning. The document outlines different types and components of fitness and argues that developing fitness should be a key objective of education systems. It recommends that schools ensure pupils engage in graded physical activities and exercises to support their overall development.
A theory of efficiency for managing the marketing executives in nigerian banksAlexander Decker
This document summarizes a study examining efficiency in managing marketing executives in Nigerian banks. The study was examined through the lenses of Kaizen theory (continuous improvement) and efficiency theory. A survey of 303 marketing executives from Nigerian banks found that management plays a key role in identifying and implementing efficiency improvements. The document recommends adopting a "3H grand strategy" to improve the heads, hearts, and hands of management and marketing executives by enhancing their knowledge, attitudes, and tools.
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A comparative analysis of the application of information technology by foreign and local banks in ghana
1. Information and Knowledge Management
www.iiste.org
ISSN 2224-5758 (Paper) ISSN 2224-896X (Online)
Vol.3, No.9, 2013
A Comparative Analysis of the Application of Information
Technology by Foreign and Local Banks in Ghana
Ben T. Ocra
Malaysian Open University/AIT, P.O. Box SR 373 Spintex Rd, Accra-Ghana
Tel; +233 (0) 54 2000 909
Email: ben.ocra@yahoo.com
Abstract
To consider, the banking sector is increasingly being fraught with competition, and banks need to hedge against
excessive competition to make growth. The effective use of information technology is one way of doing this.
The study was a survey, a quantitative and a non-experimental research. A sample size of 72 IT bankers was
used. Frequencies, percentages, Kendal’s correlational test and the chi-square test were used in data analysis. It
was found that extent of use of Information Technology is higher for foreign banks. The use of information
technology positively relates to customer retention, customer satisfaction, customer patronage and profitability,
and this means that the use of IT in the banking sector promotes growth. The capacity of investment on IT by
foreign banks is much higher than that of local banks.
Key words: Information technology, local banks, foreign banks, customer satisfaction, customer retention,
customer patronage, growth
1.1 Introduction
Information Technology (IT) is a credible tool in the development of the business sector of society. As a
renewable field of human intelligence, the IT sector has been useful in managing change and development in
businesses. Information technology (IT) is largely considered to “encompass the use of computers and
telecommunications equipment to store, retrieve, transmit and manipulate data” (Daintiff, 2009)[2]. On the other
hand Management Information System (MIS) is related to management information technology (MIT), which is
an aspect of MIS (O’Brien, 1999)[6], which is applied by banks at the management level. Information
technology deals with the tools, processes and people needed to grow banking business through effective
exchange and dissemination of business-related information, products and services (Hsu and Pant, 1995)[8].
Information technology proficiency of employees deals more about the ability of people to use computer,
telephones and other devices and their related programs to communicate and react to customers within the
banking system.
The banking sector has over the years demanded a large-scale use of information technology, and this has
brought about a paradigm progress in the sector (Jordan and Katz, 1999)[3]. The use of Automated Teller
Machines, mobile phones and other electronic devices for easy banking, and transactions like online banking,
instant access to retirement accounts, electronic bank applications and electronic wire transfers, are all rooted in
information technology practices (Vitez, 2012)[10]. Furthermore, information technology has been savoured by
banks to communicate and operate internally through hand-held devices, computers and their related IT-based
programs (Jordan and Katz, 1999; Vitez, 2012)[10]. Hence, the application of information technology in the
banking sector cannot be underestimated. Yet, the relative scope of application of IT in local and foreign banks
is not known in Ghana, despite the assertion that foreign banks have better quality service relative to local banks,
based on the commitment of foreign banks to invest on information technology application (Asante, 2012)[1].
The fact that not much is known about the use of IT by local and foreign banks in Ghana is attributable to a lack
of empirical evidences, which is in turn based on a lack of suitable research.
1.2 Statement of the Problem
Increasingly, information technology is being advanced in all sectors of business and society, and the situation is
much more awesome in the sector of banking (Vitez, 2012; Oshikoya and Hussain, n.d)[10] The use of
Automated Teller Machines (ATMs), mobile phones and other electronic devices for easy banking, and
transactions like online banking, instant access to retirement accounts, electronic bank applications and
electronic wire transfers, are all rooted in information technology practices (Vitez, 2012)[10]. Though
information technology usage proliferates all over the world, not much is known about how local and foreign
banks in a local economy use IT towards growth. This is owing to the fact that there are no empirically proven
evidences in this respect, and the situation is caused by a lack of suitable research work. Asante (2012)[1] said
that foreign banks in Ghana are more committed to investing on information technology and this accounts for the
reason why they employ better IT-based techniques of banking. Nonetheless, this assertion has no empirical
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2. Information and Knowledge Management
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ISSN 2224-5758 (Paper) ISSN 2224-896X (Online)
Vol.3, No.9, 2013
backing. Other researches that have been done on the subject cannot be applied in Ghana due to the fact that they
were undertaken outside Ghana. In a nutshell, no research has been able to exactly identify the application of IT
by foreign and local banks in the banking sector of Ghana.
1.3 Objective of the Study
The objective of this research was to identify how Information Technology is used by banks in Ghana. In
addition, the purpose of the study was to identify the extent of use of IT by local and foreign banks and to
measure how the use of information technology impacts growth of banks.
1.4 Hypotheses
H01: The extent of use of Information Technology is the same for both local and foreign banks.
H02: The extent of use of Information Technology does not impact on growth of banks in terms of customer
retention, customer satisfaction, customer patronage and profitability.
H03: A bank’s investment capacity does not influence its extent of use of Information Technology.
1.5 Literature Review
1.5.1 Extent of use of Information Technology of Local and Foreign Banks
Effective use of information technology is a requisite for growth, as this is the age of information technology
(Jordan and Katz, 1999)[3]. Moreover, the complexity of banking is made easy with effective use of information
technology. Aside these facts, Ghana’s banking industry is characterised of local and feign banks and there is
the general perception that banking services of foreign banks are more improved with information technology
(Asante, 2012)[1]. Jordan and Katz (1999)[3] have also stressed that foreign banks would often have better
quality in terms of service delivery as a result of an application of foreign banking standards in the local
economy and the fact that many foreign banks have the capability and commitment to invest in IT banking. Vitez
(2012)[10] unfolded four areas where banks base their information technology investment on: online banking,
access to retirement account, electronic banking and electronic wire transfer. Foreign banks are generally able to
provide IT needs in all these four sectors, at least better than local banks (Vitez, 2012)[10]. The local banks
which are not financially strong often invest in basic IT needs such as resources of management information
systems, ATMs and mobile and internet banking. It can therefore be said that foreign banks, based on the inputs
of Vitez (2012)[10] and Jordan and Katz (1999)[3], have a higher scope or extent of use of IT than local banks.
1.5.2 Impact of Information Technology on Growth of Banks
Between 1986 and 1995, the computing power of the average PC (including other IT-based devices) increased
eleven-fold while the price declined (Jordan and Katz, 1999)[3]. For commercial banking firms, advances in IT
have resulted in dramatic productivity gains. One early example was the introduction of the automatic teller
machine (ATM), which first appeared in the United States in 1968 (Jordan and Katz, 1999)[3]. Most certainly,
the introduction of ATMs made the distribution of some banking services more “efficient.”
It is surprising that such productivity increases do not necessarily translate into overall cost reductions for banks,
as advances in IT can do more than simply automate a banking activity (Jordan and Katz, 1999)[3]. They also
have “indirect” effects, both on consumer preferences and on the structure and competition of the banking
industry. These indirect effects can alter banks’ costs and revenues in a number of complicated and contradictory
ways, with the end result on profits uncertain. In the case of ATMs, as customers become comfortable with the
new technology, they will begin demanding greater convenience and higher-quality products. Customers will
make more frequent withdrawals which, in turn, will force banks to process an increasing number of transactions
— potentially at significant cost. Soon customers will decide that access to a single ATM at the bank branch will
not be enough; they will want broader ATM accessibility. Banks will respond either by investing in expensive
ATM networks or by allowing their customers to have access to accounts via networks built by others.
Customers would also like to access account statements via mobile phones, internet or any suitable media, and
the bank is obligated to respond to this need. All these commitments made by the bank to meet customer
demands will forester customer satisfaction, which will in turn bring about customer loyalty and retention.
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ISSN 2224-5758 (Paper) ISSN 2224-896X (Online)
Vol.3, No.9, 2013
Increased customer satisfaction increases customer loyalty; hence the bank is able to retain customers and boost
productivity (Jordan and Katz, 1999)[3].
1.5.3 Bank’s Investment in Information Technology
One factor that differentiates between the extent of use of information technology by local and foreign banks is
banks’ financial strength, which influences the level of investment banks make on information technology. There
has been a general perception that foreign banks have higher financial strengths than local banks in Ghana, and
this is said to influence the situation where foreign banks invest much more better in logistics and infrastructure,
particularly information technology, than local banks (Leckson-Leckey, 2011)[5]. In the areas of information
technology, foreign banks tend to invest higher on internet banking, ATMs, mobile banking, management
information systems and other IT-related programs (Keramati, 2009; Stiroh, 2001)[9]. This is generally true, but
there are a few local banks that have a wide and fortified base of finance and they tend to also give much
attention to investing on IT (Leckson-Leckey, 2011)[5]. Based on factors beyond disclosure in this paper,
increasing investment on information technology in the banking sector increases a positive impact of IT on
business growth (Keramati, 2009)[4]. As a result, it is characteristic of banks to make a comparatively high
budget towards the application if IT.
1.6 Methodology
1.6.1 Research Design
The study was carried out as a survey of banks in Accra, where all the 27 active banks of Ghana were involved
in the study. The researcher also undertook the study as a quantitative research. The study could also be said to
be non-experimental research design. The quantitative research paradigm was employed due the fact that
hypothesis testing was characteristic of the study, and descriptive statistics were also used in data analysis.
1.6.2 Population, Sample and Sampling Techniques
The study involved IT bankers of all banks in Ghana. Convenient sampling was used with the stratified sampling
technique. Stratified sampling was used to designate the sample into “local banks” and “foreign banks”. For each
category, a sample of 36 respondents was used, making an overall sample size of 72. As a matter of convenience,
only respondents which had knowledge about the use of IT in their banks were chosen.
1.6.3 Tools of Data Analysis
Frequencies, percentages and the chi-square test were used in data analysis. The chi-square and Kendal’s
correlational test were employed in the three hypotheses stated. The researcher’s choice of these tools is
attributed to the fact that nominal and ordinal scale data were involved in analysis. Generally, such data are
analysed using non-parametric statistical tools.
1.7 Results of the Study
Banks were found to use information technology in various areas of banking, and this include online banking,
mobile banking, ATM banking, internet banking, e-wire transfer, electronic account application and
management information systems. Table 1 below gives the proportions of bankers who indicated the above-listed
IT banking areas.
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4. Information and Knowledge Management
www.iiste.org
ISSN 2224-5758 (Paper) ISSN 2224-896X (Online)
Vol.3, No.9, 2013
Table 1: Areas of Information Technology Banking
Frequency
Area of Banking
Percentage
Online banking
8
11%
Mobile banking
6
8%
ATM banking
21
28%
Internet Banking
12
16%
E-wire transfer
8
11%
e-application
7
9%
MIS
14
18%
Total
76
100%
About 8% of bankers, the least proportion of bankers indicated mobile banking. About 11% of bankers indicated
online banking and e-wire transfer. About 9% of respondents indicated e-application (electronic account
application). About 16% of bankers revealed internet banking, while about 18% of them disclosed management
information systems (MIS). A majority of bankers revealed ATM banking.
Table 2: Summary – Chi-Square Tests
Hypotheses
The extent of use of
Information Technology is
the same for both local and
foreign banks.
Capacity of investment on
IT by bank is the same for
local and foreign banks
Level of significance
X2
X2 (crit)
Decision
0.05
20.72
5.99
Not Confirmed
0.05
25.33
5.99
Not Confirmed
Table 2 gives summary of chi-square tests carried out on two research hypotheses. Each hypothesis in the table
are not confirmed or accepted since X2>X2 (crit) in each case. It can therefore be said that extent of use of IT by
foreign banks is higher than that of local banks. Also, capacity of investment of foreign banks on IT is higher
than that of local banks.
Table 3: Summery – Kendal’s Correlational Tests
Hypothesis
No relationship between extent of
IT use and customer satisfaction
No relationship between extent of
IT use and retention
No relationship between extent of
IT use and customer patronage
No relationship between extent of
IT use and profitability
A bank’s investment capacity
does not influence its extent of
use of Information Technology
α
Kendal's correlation
Decision
0.05
0.5
Not Confirmed
0.05
0.43
Not Confirmed
0.05
0.82
Not Confirmed
0.05
0.23
Not Confirmed
0.05
0.66
Not Confirmed
Table 3 shows summary of Kendal’s correlational test. All the hypotheses in the table are not confined.
Considering the values of correlation obtained, it can be said that extent of use of IT by banks is positively
related to customer satisfaction, customer retention, customer patronage, profitability and investment capacity.
This means that increased extent of use of IT by banks increases customer satisfaction, customer retention,
customer patronage, profitability and scale of investment. Correlation between extent of use of IT and customer
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5. Information and Knowledge Management
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ISSN 2224-5758 (Paper) ISSN 2224-896X (Online)
Vol.3, No.9, 2013
satisfaction, customer patronage and investment capacity is positively strong, while correlation between extent of
use of IT and customer retention and profitability is positively weak.
1.8 Conclusions and Recommendations
Banks use information technology in various areas of banking, and this include online banking, mobile banking,
ATM banking, internet banking, e-wire transfer, electronic account application and management information
systems. Extent of use of IT by foreign banks is higher than that of local banks. Thus, foreign banks use IT at a
greater extent than local banks. Also, capacity of investment of foreign banks on IT is higher than that of local
banks. Extent of use of IT by banks is positively related to customer satisfaction, customer retention, customer
patronage, profitability and investment capacity. This means that increased extent of use of IT by banks
increases customer satisfaction, customer retention, customer patronage, profitability and scale of investment.
Correlation between extent of use of IT and customer satisfaction, customer patronage and investment capacity
is positively strong, while correlation between extent of use of IT and customer retention and profitability is
positively weak. This indicates that there is a positive linear correlation between extent of use of IT and growth
of banks.
Banks are therefore encouraged to make more but strategic IT-based investment, as this improves banking
towards improvement in service delivery and higher productivity. This is particularly noteworthy to the local
banks, which use IT much lesser in the sector. Indirectly, improved use of information technology by banks
would positively impact on customer satisfaction, retention and patronage.
References
1.
Asante, Joseph (2012). Comparative Analysis of the Lending Criteria of Local and Foreign Banks in
Ghana. PhD Dissertation, AIT Open University, Accra Ghana, p. 45
2. Daintith, John, ed. (2009), "IT", A Dictionary of Physics, Oxford University Press. Retrieved
http://www.oxfordreference.com/views/ENTRY.html?subview=Main&entry=t83.e1592 on 23/11/2012
at 9:02 AM.
3. Jordan, J. and Katz, J. (1999). Banking in the Age of Information Technology. Retrieved
http://www.bos.frb.org/economic/nerr/rr1999/q4/katz99_4.htm on 25/11/2012 at 9:56 AM
4. Keramati, A. (2009[4]). The Impact of Information Technology Investment on Bank Performance
Considering the Role of Moderator Variables: Strategy and Environmental Dynamism. Retrieved
http://ieeexplore.ieee.org/xpl/login.jsp?tp=&arnumber=5077055&url=http%3A%2F%2Fieeexplore.ieee
.org%2Fiel5%2F5076977%2F5076978%2F05077055.pdf%3Farnumber%3D5077055 on 25/11/2012
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5. Leckson-Leckey, Gideon T.Y (2011). Investments in Information Technology (IT) and Bank Business
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Internetworked Enterprise. Boston: Irwin McGraw-Hill. ISBN 0-07-112373-3.
7. Oshikoya, T. W. and Hussain, M. Nureldin (n.d.). Information Technology and the Challenge of
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8. Pant, S., Hsu, C., (1995), Strategic Information Systems Planning: A Review, Information Resources
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Economics and Finance, June 2001 Volume 7, Number 6, JEL classification: O4. Retrieved
http://www.newyorkfed.org/research/current_issues/ci7-6/ci7-6.html on 25/11/2012 at 9:56 AM.
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http://www.ehow.com/facts_6048362_information-technology-banking-finance.html on 25/11/2012 at
9:56 AM.
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