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Innovative Strategies for Loss
    Mitigation & Foreclosure
    Prevention Through Short Sales


              •Managing Director, Tim Rood
1/19/2009
              •Managing Director, Brian O’Reilly

               Proprietary and Confidential
Capital Financial Solutions
2

     Experienced Business Executives Providing
     Management Strategy and Business Consulting
     Services to Matt Martin Real Estate Management

     Knowledge, experience and access to qualified,
     competent service provider partners
      • QC reviews and supporting analytics
      • Partial or complete outsourced origination
      • Special servicing
      • Loss mitigation
             » Solicitation, Processing, Analysis, Outreach, and settlement
      • Short sales and REO marketing and management
                               Proprietary and Confidential
Marketscape - Key Drivers
 3

• Economic Conditions
     Defaults and Foreclosures Expected to climb in 2009 - 2010
        Unemployment Nationally May Peak as High as 10% (27 Year High)
        FDIC estimates 1.6 Million homeowners are delinquent by 60-90 days
        FDIC estimates 3.8 Million homeowners will be 60-90 days delinquent EOY 2009

• Lenders/Investors Will Remain Capital Constrained
     Lenders/Investors therefore biased towards home preservation vs.
     liquidation
        Foreclosure moratoriums and mass modifications

• Negative Buyer Sentiment
     Home buyers are increasingly wary of REOs
        80 percent of U.S. adults are now concerned with negative aspects, citing hidden costs,
        risky process, home losing value and personal connection with foreclosure as the core
        concerns.
                                      Proprietary and Confidential
The Value Proposition of Short Sales
 4




           • Reduces the flow of REO inventory
           • Reduced severity of loss than foreclosure
Investor   • Provides Balance Sheet Relief - reduces contingent
             liabilities

           • Value
 Buyer     • Certainty (Short sale supports traditional buyer inspections and walkthroughs vs REO)

           • Offers Near Term Opportunity for Competitive
             Advantage
 Agent     • Differentiated value in marketplace
           • Fast moving inventory of listings
           • Buy and sell side referrals
           • Pipeline of future buyers

                             Proprietary and Confidential
Issues Plaguing Short Sales
    In 2008 Fewer than 2% of delinquent loans were mitigated by a short sale
                      (FHFA) largely due to the following:

               •   Lack of standardized process
               •   Overburdened servicers
Investor       •   Process is time consuming and expensive
               •   Fear of Fraud Involving Parties to Transaction
               •   Extremely high fallout rate
               • Long, inconsistent, unfamiliar process
               • High degree of Uncertainty Regarding Success
                 Prospects
Agent          • High Fallout
               • Lack of experience negotiating with investors
               • Lack of communication and control
               • Reputation risk
               • Long, unfamiliar process
 Buyer         • Uncertainty/Fallout
               • Lack of communication and control
Overcoming Current
Challenges to Short Sales
6

Requires a new operating model that increases investor, lender and
Realtor support and achieves the following:
•Faster turnaround of conditional approvals
          Delegation of approval within value threshold
          Proactively leverage seasoned Realtor network at initial sign of intent not to
          occupy
•Improved Control and communication
          Automated workflow ensure business rules are followed and the right tasks
          assigned at the right time
          Customer centric model that establishes lines of communication and
          ongoing relationships with investors, agents, and sellers/buyers
•Increased Standardization Processes and Procedures
          Investor specific specifications, criteria, methods, processes, and practices
          Clear delineation and articulation between roles and responsibilities of
    Introducing a Team of Investor/Lender Qualified Short Sale Specialists as Intermediaries
          parties
                      Makes Accomplishing These Objectives Possible
                                     Proprietary and Confidential
Short Sale Specialist Operating Model
                          The Operating Model Supports:
 Consistent Processes, Improved Communication, and Improved Conversion Rates


                     Short Sale                  Realtor
                  Specialist Roles &             Roles &
                   Responsibilities           Responsibilities


    Investor
     Investor                                                     Homeowner
                       Realtor                Lead Generation/    Homeowner
                     Information                   Lead
                    Repository and              Qualification
                       Support
                                              Property Listing
                                                & Marketing
                    Initial Investor
                                                 (collateral
                   Contact/Negotiate
                                               management)
                       Property
                    valuation and               Homeowner
   Servicer
   Servicer        reasonableness               Seller Data
                                                                  Prospective
                                                                  Prospective
                     test of offer               Collection
                                                                   Purchaser
                                                                   Purchaser
                   Fraud check and              Purchaser
                     investigation              Negotiation

                    Assemble and                 Contract
                     process file              Execution and
                                                Regulatory
                       Investor                 Compliance
                      Negotiation
    Lender
    Lender                                                          Investor/
                                                                     Investor/
                                                 Property
                   Investor workflow                             Lender Referred
                                                                 Lender Referred
                                                monitoring
                     and monitoring                                Homeowner
                                                                   Homeowner
                                               And Reporting

                                                Disposition
                      Disposition
                                                 Advisory
                       Advisory

                        Others                    Others
Centralized Short Sale Dept
8


1. Common interface for agents, borrowers, and
   servicers/investors
2. Improved transaction control and communication
3. Standardization - clear delineation between roles and
   responsibilities of parties, and processing and negotiation
   activities
     •   Interview and collect documentation
     •   Create electronic file with workstations/views for all interested parties
     •   Procure Valuation
     •   Listing with Realtor, and/or Secure Buyer Agent
     •   Vetting (triage offers – low ball, potential, reasonable/acceptable)
     •   Process file, communicate progress with all parties
     •   Negotiate with lien holder(s)

                                  Proprietary and Confidential
Ancillary Benefits
9


    • Structured, predictable approach to short sales
    • Allows agent to focus on their high customer value , core
      competencies without getting bogged down in time
      consuming, low customer value activities
    • Allows servicers to outsource an expensive and time
      consuming transaction
    • Viable and compelling alternative to foreclosure for
      investors
    • A clear compelling value proposition to buyers and
      sellers
         A successful short sale salvages a sellers credit, and prevents
         deficiency judgments that impact many critical life
         events/decisions, college, divorce, retirement, etc.
                              Proprietary and Confidential
Capital Financial Solutions
10




     • Work with Federal Housing Finance
       Agencies (FNMA, FRE, GNMA, HUD) and
       their lenders to solve meaningful strategic
       and tactical problems
     • Partner, consult, and position best in class
       service providers and product companies
       to ensure they have the best chance for
       success the Federal Housing Finance
       Agencies
                      Proprietary and Confidential
Capital Financial Solutions
     Overview & Approach
11


     Broad and deep assessment &
     triaging of business problems –
     FAST!




     Triage the Problem




                                       Is it better that I try to solve
     Objectively                         the problem with help, or
     Explore Solution                  are there existing full/partial
                                          solutions in the market?
     Options


     Solve The
     Problem as
                                                                          Solutions
     Quickly & Cost
     Effectively as
     Possible
CFS’ Human & Strategic Assets
12




               • QC bulk file reviews: rep/warrant breach     • Origination, processing, and
                 audits and forensic documentation              QC/Compliance technology
               • Partial or complete outsourced               • eClosing, Imaging, and Enterprise
                 origination (loss mit via refi/short refi)     Content Mgmt vendors
 Strategic     • Special servicing/sub servicing              • Partial or complete outsourced lead
                                                                generation, and origination (loss mit via
               • Loss mitigation: Solicitation, Processing,
Partnerships                                                    refi/short refi)
                 Analysis, Outreach, and settlement
                                                              • Pipeline and Interest rate hedging
               • Technology: rules administration and
                 management for loss mitigation workflow      • Special servicing/sub servicing
                 compliance, and short sale acceptance


               Consulting or specialized staff augmentation
               • QC due diligence (pre and post closing,      • Strategic, Operational, and IT Systems
                 and reporting)                                 Expertise
                                                              • QC/Compliance & Fraud policy makers
               • Servicing management and oversight
Expertise &                                                     and support staff
               • Portfolio analysis for proactive and
  Human          predictive loss mit special counseling       • Credit Risk Analytics
               • REO management , contract negotiations,      • Fair value accounting and analysis
  Capital        and sales                                    • Tactical and operational contract
               • On-going default and re-performing loan        resources
                 monitoring
               • IT systems and software design/testing

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Ss Operating Model 3

  • 1. Innovative Strategies for Loss Mitigation & Foreclosure Prevention Through Short Sales •Managing Director, Tim Rood 1/19/2009 •Managing Director, Brian O’Reilly Proprietary and Confidential
  • 2. Capital Financial Solutions 2 Experienced Business Executives Providing Management Strategy and Business Consulting Services to Matt Martin Real Estate Management Knowledge, experience and access to qualified, competent service provider partners • QC reviews and supporting analytics • Partial or complete outsourced origination • Special servicing • Loss mitigation » Solicitation, Processing, Analysis, Outreach, and settlement • Short sales and REO marketing and management Proprietary and Confidential
  • 3. Marketscape - Key Drivers 3 • Economic Conditions Defaults and Foreclosures Expected to climb in 2009 - 2010 Unemployment Nationally May Peak as High as 10% (27 Year High) FDIC estimates 1.6 Million homeowners are delinquent by 60-90 days FDIC estimates 3.8 Million homeowners will be 60-90 days delinquent EOY 2009 • Lenders/Investors Will Remain Capital Constrained Lenders/Investors therefore biased towards home preservation vs. liquidation Foreclosure moratoriums and mass modifications • Negative Buyer Sentiment Home buyers are increasingly wary of REOs 80 percent of U.S. adults are now concerned with negative aspects, citing hidden costs, risky process, home losing value and personal connection with foreclosure as the core concerns. Proprietary and Confidential
  • 4. The Value Proposition of Short Sales 4 • Reduces the flow of REO inventory • Reduced severity of loss than foreclosure Investor • Provides Balance Sheet Relief - reduces contingent liabilities • Value Buyer • Certainty (Short sale supports traditional buyer inspections and walkthroughs vs REO) • Offers Near Term Opportunity for Competitive Advantage Agent • Differentiated value in marketplace • Fast moving inventory of listings • Buy and sell side referrals • Pipeline of future buyers Proprietary and Confidential
  • 5. Issues Plaguing Short Sales In 2008 Fewer than 2% of delinquent loans were mitigated by a short sale (FHFA) largely due to the following: • Lack of standardized process • Overburdened servicers Investor • Process is time consuming and expensive • Fear of Fraud Involving Parties to Transaction • Extremely high fallout rate • Long, inconsistent, unfamiliar process • High degree of Uncertainty Regarding Success Prospects Agent • High Fallout • Lack of experience negotiating with investors • Lack of communication and control • Reputation risk • Long, unfamiliar process Buyer • Uncertainty/Fallout • Lack of communication and control
  • 6. Overcoming Current Challenges to Short Sales 6 Requires a new operating model that increases investor, lender and Realtor support and achieves the following: •Faster turnaround of conditional approvals Delegation of approval within value threshold Proactively leverage seasoned Realtor network at initial sign of intent not to occupy •Improved Control and communication Automated workflow ensure business rules are followed and the right tasks assigned at the right time Customer centric model that establishes lines of communication and ongoing relationships with investors, agents, and sellers/buyers •Increased Standardization Processes and Procedures Investor specific specifications, criteria, methods, processes, and practices Clear delineation and articulation between roles and responsibilities of Introducing a Team of Investor/Lender Qualified Short Sale Specialists as Intermediaries parties Makes Accomplishing These Objectives Possible Proprietary and Confidential
  • 7. Short Sale Specialist Operating Model The Operating Model Supports: Consistent Processes, Improved Communication, and Improved Conversion Rates Short Sale Realtor Specialist Roles & Roles & Responsibilities Responsibilities Investor Investor Homeowner Realtor Lead Generation/ Homeowner Information Lead Repository and Qualification Support Property Listing & Marketing Initial Investor (collateral Contact/Negotiate management) Property valuation and Homeowner Servicer Servicer reasonableness Seller Data Prospective Prospective test of offer Collection Purchaser Purchaser Fraud check and Purchaser investigation Negotiation Assemble and Contract process file Execution and Regulatory Investor Compliance Negotiation Lender Lender Investor/ Investor/ Property Investor workflow Lender Referred Lender Referred monitoring and monitoring Homeowner Homeowner And Reporting Disposition Disposition Advisory Advisory Others Others
  • 8. Centralized Short Sale Dept 8 1. Common interface for agents, borrowers, and servicers/investors 2. Improved transaction control and communication 3. Standardization - clear delineation between roles and responsibilities of parties, and processing and negotiation activities • Interview and collect documentation • Create electronic file with workstations/views for all interested parties • Procure Valuation • Listing with Realtor, and/or Secure Buyer Agent • Vetting (triage offers – low ball, potential, reasonable/acceptable) • Process file, communicate progress with all parties • Negotiate with lien holder(s) Proprietary and Confidential
  • 9. Ancillary Benefits 9 • Structured, predictable approach to short sales • Allows agent to focus on their high customer value , core competencies without getting bogged down in time consuming, low customer value activities • Allows servicers to outsource an expensive and time consuming transaction • Viable and compelling alternative to foreclosure for investors • A clear compelling value proposition to buyers and sellers A successful short sale salvages a sellers credit, and prevents deficiency judgments that impact many critical life events/decisions, college, divorce, retirement, etc. Proprietary and Confidential
  • 10. Capital Financial Solutions 10 • Work with Federal Housing Finance Agencies (FNMA, FRE, GNMA, HUD) and their lenders to solve meaningful strategic and tactical problems • Partner, consult, and position best in class service providers and product companies to ensure they have the best chance for success the Federal Housing Finance Agencies Proprietary and Confidential
  • 11. Capital Financial Solutions Overview & Approach 11 Broad and deep assessment & triaging of business problems – FAST! Triage the Problem Is it better that I try to solve Objectively the problem with help, or Explore Solution are there existing full/partial solutions in the market? Options Solve The Problem as Solutions Quickly & Cost Effectively as Possible
  • 12. CFS’ Human & Strategic Assets 12 • QC bulk file reviews: rep/warrant breach • Origination, processing, and audits and forensic documentation QC/Compliance technology • Partial or complete outsourced • eClosing, Imaging, and Enterprise origination (loss mit via refi/short refi) Content Mgmt vendors Strategic • Special servicing/sub servicing • Partial or complete outsourced lead generation, and origination (loss mit via • Loss mitigation: Solicitation, Processing, Partnerships refi/short refi) Analysis, Outreach, and settlement • Pipeline and Interest rate hedging • Technology: rules administration and management for loss mitigation workflow • Special servicing/sub servicing compliance, and short sale acceptance Consulting or specialized staff augmentation • QC due diligence (pre and post closing, • Strategic, Operational, and IT Systems and reporting) Expertise • QC/Compliance & Fraud policy makers • Servicing management and oversight Expertise & and support staff • Portfolio analysis for proactive and Human predictive loss mit special counseling • Credit Risk Analytics • REO management , contract negotiations, • Fair value accounting and analysis Capital and sales • Tactical and operational contract • On-going default and re-performing loan resources monitoring • IT systems and software design/testing