This document discusses Magellan's field service capabilities for global infrastructure and IT projects. Magellan can cut field service costs by up to 60% and provide efficient on-demand service and equipment installation in over 190 countries. They offer transparent global service through a single interface using local expertise to procure equipment or services.

1. transforming field services
• C u t F i e l d Se r v i c e C o s t s b y u p t o
60%
ADDRESSING THE NEEDS OF GLOBAL
• S w i t c h O n / Sw i t c h O f f c o s t ef f i c i en t
FIELD SERVICES IN OVER 190 COUNTRIES.
s e r v i c e f or i ns t a l l a t io n a nd f i e ld
se r vice r e qu ir em e nt s
• T r a n sp ar e nt g l ob a l se r v ice v i a a
“Magellan provided value based services for a large global project that
spanned two years. The project team daily solved local problems that led s i n g l e in t er face
to a timely and successful completion of a challenging project. Not only
were Magellan’s rates fair, but I was continually surprised by the added - • C om p e t it i ve a d va n ta g e
value that came with the services that were supplied. I have and will
continue to recommend Magellan, for global Infrastructure and IT • U s e o f lo c al “ k no w le d ge” t o pro c ur e
projects”. Paul Toth, MBA, RCDD/NTS January 12, 2009
I T eq u ip me n t or s er v i c e s in c o un tr y
Time and Materials (T&M) based Field Service function with a
typical intervention 'cost per call' commercial structure – Switch
on, Switch off
A guaranteed 8 hour on-site service response with a Mean
Time to Restore (MTTR) of 3 hours
136 countries covered by fixed engineering rates with a further Telephone: +65 6725 6359
55 countries being covered by a 'price on application' (POA)
Fax: +65 6725 6262
basis
Postal address: 27th Floor, Prudential Tower
30 Cecil Street
24x7x365 Service Support is provided and managed from our
Singapore Global Service Centre (GSC) – Central Point of Singapore, 049712
Control Electronic mail:
Sales: sales@magellanns.net
Please call us to discuss your needs Customer Support: sin.service.centre@magellanns.net