James Perrine has over 20 years of experience in technology roles. He has expertise in various operating systems, hardware, software, databases, and networks. Some of his accomplishments include designing a windows-based network for a K-8 school and procuring, installing, and managing a student information system. He has received several awards for customer satisfaction and outstanding service throughout his career.

1. James Perrine Technologist

2. TECHNICAL EXPERTISE Operating systems : Windows 9x, ME, Windows NT, Windows 2000 Professional, XP Pro, 2003 Server, Vista, Unix Hardware: Barracuda web filter, Dell servers, backup drives, HP printers, Cisco Network switches, APC battery backup devices, Hard Drive recovery and maintenance. Software: Word, Power Point, Excel, Access, Front Page, Infopath, Publisher, Outlook 2000, 2003, 2007, One note, Lotus Notes, McAfee, Norton, AVG antivirus, GradeQuick, Exchange 2003 Databases: Lotus Notes, Access, Admin Plus, Chaos Intellect Network: WAN/LAN , TCP/IP, DNS, DHCP, WINS, POP3, SMTP, FTP,TELNET,VPN

3. QUALIFICATION HIGHLIGHTS Information Technology Operations Management Program Management Web filtering Hardware Installation and repair Hardware and Software Procurement Software installation Software licensing Database Management

4. Accomplishments Designed, trained and implemented a total service call strategy for entire U.S. based service organization. The strategy increased performance and reduced service cost related to certain brands of high volume printers Designed a windows based network for a K-8 school, including installing and configuring desktop computers in the computer lab, laptop computers for all teachers Designed a refurbishing program for high volume printers that is still being used today by Konica Minolta, generating 2 million dollars a year in used equipment sales Procured, installed, configured and managed a Student Information System for a school of 517 students and 54 staff members

5. Awards 1990 - 100% customer satisfaction achievement. 1992 - Field Engineer of the quarter. 1992 - Recognized in company newspaper for outstanding customer satisfaction. 1993 - Won 100% customer satisfaction award. 1998 – 1999 - Silver award winner for outstanding service provider. 2000 - Millennium Award winner for outstanding service support for the sales department

6. Work experience Entered the workforce in 1985 as an electronic technician working on consumer electronic equipment for 3 ½ years 9 years as a field engineer working with computerized electronic business equipment 2 years as a Senior Support Engineer 3 years as a Program Manager 3 years as Director of Technology 20+ years in the workforce