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6Cs and social media (mental health)

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Anne Marie Cunningham
Anne Marie Cunningham

This document discusses using social media while maintaining the 6Cs of patient care: care, compassion, communication, courage, competence and commitment. It addresses balancing openness and privacy on social media, following workplace policies, and examples of social media accounts for healthcare practitioners and patients. Risks of social media like surveillance, inappropriate content, hacking and trolling are mentioned. The document emphasizes preserving patients' and practitioners' humanity online while delivering high-quality patient-centered care.

Education
1 of 41
6Cs and Social Media Dr Anne Marie Cunningham Academic Lead for eLearning Institute of Medical Education, Cardiff University
sharing open interaction
Balancing Closed Openness
The 6Cs
Care Compassion Communication Courage Competence Commitment
patient family practitioner
deliver high quality, patient-centred care complex, unpredictable and financially restrained care environments
getting started….
“READ THE NMC SOCIAL NETWORKING GUIDANCE AND YOUR WORKPLACE SOCIAL MEDIA POLICY” http://www.wenurses.com/Resources/twitterversitystudent.php
#wenurses #weMHNs
Victoria Betton and Victoria Tomlinson
examples
@markoneinfour
@mentalhealthcop
courage
Preserving our belief in each others’ humanity “ It seems the key is somehow preserving our belief in each others’ humanity – patient, nurse or student. As patients we need to develop that trust that you do care for us and are working to act in our best interests; and as professionals we need you to see beyond our symptoms to the real person.”
Mental Health Nurse with lived experience…
Staff with lived experience
@lisasaysthis
more to it….
https://www.flickr.com/photos/clappstar/27732 08127/
Surveillance http://www.flickr.com/photos/pickard/31220953/
Appropriate or NOT??? https://www.flickr.com/photos/zackrepko/4863490513
Fears?
Identity Relationships Power Control Trust Context
What happens when we are not setting the agenda?
“Sadly, since the publication of the independent report the Trust has been subject to trolling on Twitter, a number of staff have been directly targeted and have felt intimidated by the Twitter traffic, we are aware of at least one staff member’s account having been hacked and a bogus Trust Twitter account set up.”
How easy is it to listen on social media? How should we respond?
Care Compassion Communication Courage Competence Commitment
Thank you About.me/amcunningham @amcunningham cunninghamam@cardiff.ac.uk

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6Cs and social media (mental health)

Editor's Notes

  1. Challenges for healthcare. We know that they will need to be collaborative- to work in teams- and able to find answers in new places. We need a global village to raise these doctors
  2. But the barriers to sharing this kind of local practical information are not only technical, they are more likely to be social. After all email has been around for years. If we were truly happy sharing about our practice then we would have been doing this already. Some of the reasons that we don’t share our practice are concerns about who we are talking to- who is in control? Who has power? What will be the implications of sharing for how we see ourselves and how others see us?