The document discusses various topics related to quality planning and development, sales management, and materials management. It defines quality and outlines the objectives of quality planning such as creating an excellent operating culture and preparing quality guidelines. It also describes total quality management, inventory classification methods like ABC analysis, and the roles and functions of various departments like purchasing, stores, and sales.
The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.
This document discusses quality standards and quality management processes for surveying projects. It defines key terms like quality, standards, quality assurance and quality control. It describes the benefits of standards and outlines the Plan-Do-Check-Act model for quality processes. Quality standards help ensure accurate, reliable survey results and monitoring is needed to check that standards and requirements are met. The three main quality management processes are quality planning, quality assurance and quality control.
This document discusses frameworks for organizational quality and performance excellence, including Total Quality Management and Six Sigma. It provides an overview of the Baldrige criteria for organizational assessment, which includes seven categories: leadership, strategic planning, customer focus, measurement/analysis, human resources, process management, and business results. International quality award programs are also summarized, such as the Deming Prize in Japan. The core concepts of Six Sigma and its use in various types of organizations are outlined.
The document discusses ISO 9000 standards for software quality assurance. It provides an overview of ISO 9000 and ISO 9000-3, including their scope and key principles. The certification process for ISO 9000-3 involves developing an organization's SQA system, implementing the system, reviewing documentation for compliance, performing audits, and receiving certification from an external body if requirements are met.
Originally Began With The British And Their RequirementKimberly Haynes
The document discusses ISO 9000 quality management system standards and their eight underlying principles. It provides examples of how Ford Motor Company improved quality through initiatives like Total Quality Management (TQM), QS 9000, and Six Sigma. Ford ranked last in customer satisfaction but redefined its approach to focus on consumers. It implemented Six Sigma throughout the company to identify root causes of issues by examining interactions between all components. The goals were to reduce costs and defects while improving customer satisfaction and processes. It provides an example of how manufacturers like Riordan could follow Ford's practices for quality improvement before the introduction of formal ISO quality systems.
This document discusses Total Quality Management (TQM) in the apparel industry of Bangladesh. It defines TQM as a structured system for managing quality from design through sale. The key principles of TQM are plan, do, check, and act, with the goal of achieving good quality management and satisfying customer needs. The document then examines factors that determine garment quality like performance, reliability, and durability. It also outlines various quality inspection and control processes used in the apparel industry like pre-production, during production, and final inspections. The importance of quality management is discussed as well as the costs involved in achieving good quality.
This document provides an overview of Chapter 3 from a hospitality management course on supply chain management. It discusses the five key components of the supply chain management process: planning, developing/sourcing, making, delivering, and returning. For each component, it describes the main activities and goals. It also covers topics like supplier development, product development within hospitality, and returns management. The overall purpose is to explain the supply chain management process and its application within the hotel industry.
The document is a resume for D. Shyam Sundar. It summarizes his educational qualifications and over 24 years of experience in textiles and garment manufacturing in roles focused on quality assurance and product safety. It details his most recent roles as Process Excellence Manager at MAS Linea Fashions India and prior experience as Technical Manager at Jupiter Knitting Company and in product safety roles at C&A Sourcing International and S.Oliver.
The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.
This document discusses quality standards and quality management processes for surveying projects. It defines key terms like quality, standards, quality assurance and quality control. It describes the benefits of standards and outlines the Plan-Do-Check-Act model for quality processes. Quality standards help ensure accurate, reliable survey results and monitoring is needed to check that standards and requirements are met. The three main quality management processes are quality planning, quality assurance and quality control.
This document discusses frameworks for organizational quality and performance excellence, including Total Quality Management and Six Sigma. It provides an overview of the Baldrige criteria for organizational assessment, which includes seven categories: leadership, strategic planning, customer focus, measurement/analysis, human resources, process management, and business results. International quality award programs are also summarized, such as the Deming Prize in Japan. The core concepts of Six Sigma and its use in various types of organizations are outlined.
The document discusses ISO 9000 standards for software quality assurance. It provides an overview of ISO 9000 and ISO 9000-3, including their scope and key principles. The certification process for ISO 9000-3 involves developing an organization's SQA system, implementing the system, reviewing documentation for compliance, performing audits, and receiving certification from an external body if requirements are met.
Originally Began With The British And Their RequirementKimberly Haynes
The document discusses ISO 9000 quality management system standards and their eight underlying principles. It provides examples of how Ford Motor Company improved quality through initiatives like Total Quality Management (TQM), QS 9000, and Six Sigma. Ford ranked last in customer satisfaction but redefined its approach to focus on consumers. It implemented Six Sigma throughout the company to identify root causes of issues by examining interactions between all components. The goals were to reduce costs and defects while improving customer satisfaction and processes. It provides an example of how manufacturers like Riordan could follow Ford's practices for quality improvement before the introduction of formal ISO quality systems.
This document discusses Total Quality Management (TQM) in the apparel industry of Bangladesh. It defines TQM as a structured system for managing quality from design through sale. The key principles of TQM are plan, do, check, and act, with the goal of achieving good quality management and satisfying customer needs. The document then examines factors that determine garment quality like performance, reliability, and durability. It also outlines various quality inspection and control processes used in the apparel industry like pre-production, during production, and final inspections. The importance of quality management is discussed as well as the costs involved in achieving good quality.
This document provides an overview of Chapter 3 from a hospitality management course on supply chain management. It discusses the five key components of the supply chain management process: planning, developing/sourcing, making, delivering, and returning. For each component, it describes the main activities and goals. It also covers topics like supplier development, product development within hospitality, and returns management. The overall purpose is to explain the supply chain management process and its application within the hotel industry.
The document is a resume for D. Shyam Sundar. It summarizes his educational qualifications and over 24 years of experience in textiles and garment manufacturing in roles focused on quality assurance and product safety. It details his most recent roles as Process Excellence Manager at MAS Linea Fashions India and prior experience as Technical Manager at Jupiter Knitting Company and in product safety roles at C&A Sourcing International and S.Oliver.
Quality management involves defining quality, understanding customers and products, and implementing total quality management. Quality is defined as meeting customer requirements through both product design and conformance to specifications. Total quality management is an organization-wide effort to improve quality through elements like leadership, employee involvement, continuous improvement, and customer focus. Implementing TQM requires integrating its principles into daily operations through strategic planning, communication, and process management techniques like statistical process control.
The document discusses key concepts in quality management including definitions of quality, total quality management (TQM), customers, products, and how customer satisfaction is achieved. It also discusses reasons why quality has become a priority, different perspectives on quality, levels of quality in organizations, views of quality in services, historical philosophies of quality, and influential quality gurus such as Deming, Juran, and Shewhart and their philosophies and contributions to quality management.
The document discusses quality from different perspectives including the consumer and producer. From the consumer's perspective, quality is determined by what attributes satisfy consumer needs and willingness to pay. Producers view quality as conforming to design specifications during production. Total quality management focuses on customer satisfaction, employee involvement, and continuous improvement. Quality costs fall into prevention costs to ensure quality or costs of failure from poor quality like rework, scrap, and lost sales. Improving quality by reducing defects increases productivity by boosting good output and lowering waste.
Quality management concepts include defining quality as customer satisfaction and fitness for use. Total quality management (TQM) is an organization-wide effort to improve quality. Key elements of TQM are leadership, employee involvement, continuous improvement, and customer focus. Implementing TQM requires integrating its principles into daily operations through strategic planning, communication, and process management tools like statistical process control.
This document provides an introduction to production management. It discusses key concepts such as the meaning of production and production management. Production management deals with coordinating factors of production like man, machine, material, money and management to transform inputs into outputs that satisfy consumer needs. The scope of production management includes production planning, administration, implementation functions, and allied activities. There are different types of production systems such as flow production, batch production, and unit production. Production management provides benefits to consumers, employees, investors, suppliers and society. The responsibilities of a production manager include overseeing the product, plant, production processes, production programs, and people involved in production.
This document discusses quality control in the apparel industry of Bangladesh. It covers the meaning of quality, dimensions of quality control, quality management systems, principles of total quality management, importance of quality management control, and types of quality inspection systems used. The key points are:
1) Quality control ensures customer needs are met through all stages from design to finished products.
2) Dimensions of quality include timeliness, completeness, and consistency of service or products.
3) Various quality management systems and principles like PDCA cycles are used to continually improve quality.
4) Inspection systems like the 4 point system are implemented to identify defects before production and delivery.
This document discusses several topics related to quality including:
1. Concept of quality in manufacturing which involves meeting standards to achieve uniformity and satisfy customer requirements. Quality is defined as meeting stated or implied needs.
2. Significance of quality including customer loyalty, brand reputation, reduced costs from fewer returns.
3. Steps a leader can take to create or change an organizational culture including assessing the current culture, envisioning a new culture, and modeling the desired culture.
Quality Concepts: Evolution of Quality Control, concept change, TQM Modern concept, Quality concept in design, Review of design, Evolution of prototype. Control on Purchased Product: Procurement of various products, evaluation of supplies, capacity verification, Development of sources, procurement procedure. Manufacturing Quality: Methods and techniques for manufacture, inspection and control of product, quality in sales and services, guarantee, analysis of claims.
The Principles of Quality Management
Workshop on laboratory basics and fundamentals of ISO Quality Management Standards
March 21-22, 2018, Kyiv, Ukraine
This document discusses concepts related to total quality management. It defines quality as customer satisfaction and fitness for use. Total quality management is described as a comprehensive, organization-wide effort to improve quality. Key concepts covered include defining customers, products, and how customer satisfaction is achieved through product features and freedom from deficiencies. Reasons for the increased focus on quality like competition and changing customer demands are provided. Different perspectives on quality are outlined. The document also discusses quality gurus like Deming, Juran, Feigenbaum and their philosophies. It covers topics like costs of quality, elements of TQM implementation, and process management tools.
The ISO 9001:2015 standard evaluates and certifies educational processes and student learning to guarantee quality, which is important in today's competitive environment. Educational authorities are responsible for investigating how to apply ISO 9001 standards to continuously improve educational quality. The auditor will verify that the educational institution meets requirements for quality management systems regarding understanding needs and expectations, leadership and commitment to quality, operational planning and control, teaching and learning processes, and use of documented information.
This document discusses key concepts in quality management. It defines quality as meeting customer satisfaction through both product features and freedom from deficiencies. Total quality management (TQM) is described as an organization-wide effort to improve quality. Several quality gurus who contributed to the field are discussed, including Deming, Juran, and Crosby. The summary emphasizes the importance of continuous improvement, customer focus, and preventing defects to reduce costs.
This document provides an overview of the ISO 9001:2008 Quality Management System standard and the Lead Auditor training course. It discusses the background and origins of ISO, describes the key elements and requirements of the ISO 9001 standard such as documentation, management responsibility, resource management, and product realization. It also summarizes the concepts of continual improvement, customer focus, and exclusions in the standard.
Total Quality Management (TQM) has evolved over time from a focus on inspection to ensure quality to a holistic approach aimed at achieving excellent performance and customer satisfaction. Key developments included the introduction of statistical process control in the 1920s and quality practices spreading from Japan to the West in the postwar period. TQM involves all employees and aims to meet customer needs through a process-based approach, leadership commitment, and a focus on continual improvement. The core goals are delighting customers and building competitiveness through quality.
An analysis incoming quality control of material in manufacturing company l...Steve Sapp
This document summarizes a thesis submitted by Low Kuan Chuen to the National Technical University of Malaysia Malacca for a Bachelor of Engineering degree. The thesis analyzes quality control of incoming materials at a manufacturing company referred to as XX Company. It aims to identify issues with incoming materials and make recommendations to improve supplier relations and quality. Data collection and analysis techniques are used like control charts, cause-and-effect diagrams, and Pareto charts to understand problems and findings are constructed to provide suggestions for future enhancement.
Total Quality Management is a comprehensive, organization-wide effort to improve quality. It focuses on customer satisfaction by preventing defects and reducing variation. Key elements of TQM include leadership, employee involvement, continuous improvement, and customer focus. Implementing TQM requires integrating its principles into day-to-day operations through communication, teamwork, training, and statistical process control.
This document provides an overview of ISO 9001:2015 requirements for process owners. It begins by defining key terms like quality management system and total customer satisfaction. It then discusses the history and purpose of ISO and some key changes between the 2008 and 2015 versions. The core content reviews each clause of ISO 9001:2015 including the context of the organization, leadership responsibilities, planning processes, the PDCA cycle, and requirements for support functions. Several worked examples are provided to demonstrate how to map business processes, identify key metrics, and plan for risk mitigation and continual improvement as required by the standard.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Quality management involves defining quality, understanding customers and products, and implementing total quality management. Quality is defined as meeting customer requirements through both product design and conformance to specifications. Total quality management is an organization-wide effort to improve quality through elements like leadership, employee involvement, continuous improvement, and customer focus. Implementing TQM requires integrating its principles into daily operations through strategic planning, communication, and process management techniques like statistical process control.
The document discusses key concepts in quality management including definitions of quality, total quality management (TQM), customers, products, and how customer satisfaction is achieved. It also discusses reasons why quality has become a priority, different perspectives on quality, levels of quality in organizations, views of quality in services, historical philosophies of quality, and influential quality gurus such as Deming, Juran, and Shewhart and their philosophies and contributions to quality management.
The document discusses quality from different perspectives including the consumer and producer. From the consumer's perspective, quality is determined by what attributes satisfy consumer needs and willingness to pay. Producers view quality as conforming to design specifications during production. Total quality management focuses on customer satisfaction, employee involvement, and continuous improvement. Quality costs fall into prevention costs to ensure quality or costs of failure from poor quality like rework, scrap, and lost sales. Improving quality by reducing defects increases productivity by boosting good output and lowering waste.
Quality management concepts include defining quality as customer satisfaction and fitness for use. Total quality management (TQM) is an organization-wide effort to improve quality. Key elements of TQM are leadership, employee involvement, continuous improvement, and customer focus. Implementing TQM requires integrating its principles into daily operations through strategic planning, communication, and process management tools like statistical process control.
This document provides an introduction to production management. It discusses key concepts such as the meaning of production and production management. Production management deals with coordinating factors of production like man, machine, material, money and management to transform inputs into outputs that satisfy consumer needs. The scope of production management includes production planning, administration, implementation functions, and allied activities. There are different types of production systems such as flow production, batch production, and unit production. Production management provides benefits to consumers, employees, investors, suppliers and society. The responsibilities of a production manager include overseeing the product, plant, production processes, production programs, and people involved in production.
This document discusses quality control in the apparel industry of Bangladesh. It covers the meaning of quality, dimensions of quality control, quality management systems, principles of total quality management, importance of quality management control, and types of quality inspection systems used. The key points are:
1) Quality control ensures customer needs are met through all stages from design to finished products.
2) Dimensions of quality include timeliness, completeness, and consistency of service or products.
3) Various quality management systems and principles like PDCA cycles are used to continually improve quality.
4) Inspection systems like the 4 point system are implemented to identify defects before production and delivery.
This document discusses several topics related to quality including:
1. Concept of quality in manufacturing which involves meeting standards to achieve uniformity and satisfy customer requirements. Quality is defined as meeting stated or implied needs.
2. Significance of quality including customer loyalty, brand reputation, reduced costs from fewer returns.
3. Steps a leader can take to create or change an organizational culture including assessing the current culture, envisioning a new culture, and modeling the desired culture.
Quality Concepts: Evolution of Quality Control, concept change, TQM Modern concept, Quality concept in design, Review of design, Evolution of prototype. Control on Purchased Product: Procurement of various products, evaluation of supplies, capacity verification, Development of sources, procurement procedure. Manufacturing Quality: Methods and techniques for manufacture, inspection and control of product, quality in sales and services, guarantee, analysis of claims.
The Principles of Quality Management
Workshop on laboratory basics and fundamentals of ISO Quality Management Standards
March 21-22, 2018, Kyiv, Ukraine
This document discusses concepts related to total quality management. It defines quality as customer satisfaction and fitness for use. Total quality management is described as a comprehensive, organization-wide effort to improve quality. Key concepts covered include defining customers, products, and how customer satisfaction is achieved through product features and freedom from deficiencies. Reasons for the increased focus on quality like competition and changing customer demands are provided. Different perspectives on quality are outlined. The document also discusses quality gurus like Deming, Juran, Feigenbaum and their philosophies. It covers topics like costs of quality, elements of TQM implementation, and process management tools.
The ISO 9001:2015 standard evaluates and certifies educational processes and student learning to guarantee quality, which is important in today's competitive environment. Educational authorities are responsible for investigating how to apply ISO 9001 standards to continuously improve educational quality. The auditor will verify that the educational institution meets requirements for quality management systems regarding understanding needs and expectations, leadership and commitment to quality, operational planning and control, teaching and learning processes, and use of documented information.
This document discusses key concepts in quality management. It defines quality as meeting customer satisfaction through both product features and freedom from deficiencies. Total quality management (TQM) is described as an organization-wide effort to improve quality. Several quality gurus who contributed to the field are discussed, including Deming, Juran, and Crosby. The summary emphasizes the importance of continuous improvement, customer focus, and preventing defects to reduce costs.
This document provides an overview of the ISO 9001:2008 Quality Management System standard and the Lead Auditor training course. It discusses the background and origins of ISO, describes the key elements and requirements of the ISO 9001 standard such as documentation, management responsibility, resource management, and product realization. It also summarizes the concepts of continual improvement, customer focus, and exclusions in the standard.
Total Quality Management (TQM) has evolved over time from a focus on inspection to ensure quality to a holistic approach aimed at achieving excellent performance and customer satisfaction. Key developments included the introduction of statistical process control in the 1920s and quality practices spreading from Japan to the West in the postwar period. TQM involves all employees and aims to meet customer needs through a process-based approach, leadership commitment, and a focus on continual improvement. The core goals are delighting customers and building competitiveness through quality.
An analysis incoming quality control of material in manufacturing company l...Steve Sapp
This document summarizes a thesis submitted by Low Kuan Chuen to the National Technical University of Malaysia Malacca for a Bachelor of Engineering degree. The thesis analyzes quality control of incoming materials at a manufacturing company referred to as XX Company. It aims to identify issues with incoming materials and make recommendations to improve supplier relations and quality. Data collection and analysis techniques are used like control charts, cause-and-effect diagrams, and Pareto charts to understand problems and findings are constructed to provide suggestions for future enhancement.
Total Quality Management is a comprehensive, organization-wide effort to improve quality. It focuses on customer satisfaction by preventing defects and reducing variation. Key elements of TQM include leadership, employee involvement, continuous improvement, and customer focus. Implementing TQM requires integrating its principles into day-to-day operations through communication, teamwork, training, and statistical process control.
This document provides an overview of ISO 9001:2015 requirements for process owners. It begins by defining key terms like quality management system and total customer satisfaction. It then discusses the history and purpose of ISO and some key changes between the 2008 and 2015 versions. The core content reviews each clause of ISO 9001:2015 including the context of the organization, leadership responsibilities, planning processes, the PDCA cycle, and requirements for support functions. Several worked examples are provided to demonstrate how to map business processes, identify key metrics, and plan for risk mitigation and continual improvement as required by the standard.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
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How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
1. VIVEKANAND K
Reference Points in IMS
Module-2
QUALITY PLANNING AND DEVELOPMENT MATERIAL
&
SALES MANAGEMENT
No Topic Key Points
1 Quality Quality is fitness for use.
(Juran 1974)
2 Dimensions
(characteristics) of quality
1. Durability
2. Suitability
3. Dependability
4. Reliability
5. Affordability
6. Value of money.
3 Objectives of quality
planning.
A quality plan is a document, or several documents, that
together specify quality standards, practices, resources,
specifications, and the sequence of activities relevant to a
particular product, service, project, or contract.
Objectives
1. Create excellent operating culture.
2. Produce quality product and service
3. Prepare guidelines to keep quality
4. Quality assurance
5. Build up committed workforce
6. Analysis of quality cost
7. Define quality standards
4 Three prong approach to
quality planning.
Product planning: Survey about the product,
customer requirement etc and understand demand
and manufacture accordingly.
Managerial and operational planning: Prepare
organization structure, procedure, process,
resources etc.
Quality plan preparation: Prepare document for
quality practices resources, Sequence of activity,
contact etc.
5 Developments in quality
planning.
Quality planning involves many levels
1. Level 1: Quality manual
2. Level 2: Quality procedure
3. Level 3: Quality instructions
4. Level 4: Quality records
2. VIVEKANAND K
6 ISO 9000 series. ISO 9000 is defined as a set of international standards on
quality management and quality assurance developed to
help companies effectively document the quality system
elements needed to maintain an efficient quality system.
They are not specific to any one industry and can be
applied to organizations of any size.
ISO 8402: Provides basic concept about quality policy,
Traceability etc.
ISO 9001: Ensures quality from designs, development,
production installation and service.
ISO 9002: It uses Installation and implementation.
ISO 9003: It uses foe final test and inspection
ISO 9004: Guidelines for technical administration,
humanity factors which is affecting quality of product etc.
Which uses only for internal use.
7 ISO 9000 installation 1. Preparatory step :
Conduct awareness program to top level
management.
Set up implementation committee
Start ISO awareness program
Find current status and prepare action plan
Develop organizational structure
Develop Quality system
2. Implementation step
Implement the documented quality system
Establish internal quality audit
Monitor and stabilize quality system
Conduct preregistration internal audit
3. Registering and certificate step
Apply for registration
Audit by certification body
Compliance audit
Certification
3. VIVEKANAND K
8 Objectives of quality audit 1. Determining the conformity or non-conformity of the
quality system elements with specified requirements.
2. Ensuring whether the products are fit for use, safe for
the consumers and regulations are being followed.
3. There is conformance to specifications and that written
procedures are suitable and are being followed.
4. Finding out whether the quality policies of organisations
meet quality standards adequately.
5. The data system is able to provide adequate information
on quality to all concerned.
6. Corrective action is taken with respect to deficiencies.
7. Opportunities for improvement are identified.
9 Total Quality Management
(TQM)
TQM is defined as management philosophy to a journey to
organizational excellence through customer orientation.
1. Customer-focused: The customer ultimately
determines the level of quality. Integrating
quality into the design process, or upgrading
computers or software etc. improve the quality.
2. Total employee involvement: All employees
participate in working toward common goals.
Total employee commitment can only be
obtained after fear has been driven from the
workplace.
3. Quality system: A critical part of the
management of quality is the strategic and
systematic approach to achieving an
organization’s vision, mission, and goals. This
process, called strategic planning or strategic
management, includes the formulation of a
strategic plan that integrates quality as a core
component.
4. Continual improvement: A large aspect of
TQM is continual process improvement.
Continual improvement drives an organization to
be both analytical and creative way to improve.
10 Link between ISO and TQM.
TQM = ISO 9000 + Total Involvement +Focus on
customer+ Continuous improvement+ Top management
commitment and involvement.
4. VIVEKANAND K
11 Ten “manthras’’ of TQM. 1. Quality is through continuous involvement and
effort.
2. Quality involves hard work and devotion
3. Quality is everybody’s business
4. Quality begins cleanliness
5. Take quality and quality will take care everything
6. Make it right for first time
7. Quality is achieved through team work.
8. Document is dependable.
9. Quality is end and begins with education
10. Quality used to evaluate product and services.
12 Mission, vision and quality
policy.
Vision: Vision can be described as desired future position
of company.
Eg: With in next 5 year company will take one fourth of
the market.
Mission : It is the statement it gives companies business ,its
objective and approach to reach those objectives.
Eg: By expanding production of dress we will achieve the
one fourth of the market.
Quality Policy: Top management expression of intension,
direction and aim regarding quality of product and process.
13 Material management
Objectives of purchase
department.
Material management is a service function. The supply of
proper quality of materials is essential for manufacturing
standard products. The avoidance of material wastage helps
in controlling cost of production. Material management is
essential for every type of concern.
1. Provide the needed materials, supplies, services, and
equipment requested on a timely basis and with a
minimum investment.
2. Procurement of requested materials and services from
vendors.
3. Better products, sources of supply, and improved ways
of meeting the needs of users.
4. Assist departments when emergency purchases are
necessary.
5. Educate and departments, through individual and/or
group training sessions, in the established procurement
practices and procedures.
5. VIVEKANAND K
6. Protect against unethical or unfair trade practices and
unrealistic or unauthorized price increases.
7. Maintain liaison and good relations with the various
vendor’s related people.
8. Strive to improve procurement systems, practices, and
procedures to effect maximum efficiency and economy.
9. Conduct price evaluations and analysis from prospective
vendors to determine whether submitted prices are fair
and reasonable.
10. Maintain a vendor file and commodity/bidders list
15 State the buying techniques EOQ model
ABC model
16 Describe purchase procedure. Purchase procedure
Purchase request is given to purchase department. Purchase
section will invite tender and select best supplier. Purchase order
will be issued to the suitable supplier. Supplier will supply the
material, after inspection of material will be accepted and close
the file. Material will be given to the place where purchase
request received.
17 Inventory
Classify the inventory
Stock of physical asset which has economic value
Eg: Material, money, labor.
In manufacturing aspect the inventory is divided as
follows
1. Production inventory
2. Work in progress
3. Finished goods inventory
4. MRO inventory
5. Miscellaneous inventory
In controlling aspect the inventory is divided as follows
1. Class A
2. Class B
3. Class C
6. VIVEKANAND K
18 EOQ and ABC model EOQ (Economic order quantity) MODEL
The EOQ help to hold appropriate level of inventory. It helps to
give purchase order at right time. The important terms in EOQ is
explained below,
Max stock: Max limit of stock at a time.
Minimum stock: It is the minimum level of stock should kept
always in store.
EOQ or standard order: It’s the difference between max and
min order quantity.
Reorder point: This is the point where we have to initiate the
purchase order.
Lead time: It is the time difference between placing order time
and material receiving time.
ABC (Always better control) MODEL
In this model material is classified into three class A
class B and class C.
7. VIVEKANAND K
Class A: It consists 10 % of the total no of items and 70 %
of the total money value for all the items.
High value item, high control and security is required.
Class B: It consists 20 % of the total no of items and 20 %
of the total money value for all the items.
It’s between Class A and Class C moderately control
materials.
Class C: It consists 70 % of the total no of items and 10 %
of the total money value for all the items.
It consist low value material.
19 Objectives of stores
management
1. After the completion of purchase procedure, the
next important aspect Of materials management is
storekeeping.
2. To ensure uninterrupted supply of materials and
stores without delay to various production and
service departments of the organisation.
3. To prevent overstocking and under stocking of
materials.
4. To protect materials from pilferage, theft fire and
other risks.
5. To minimise the storage costs.
6. To ensure proper and continuous control over
materials.
7. To ensure most effective utilisation of available
storage space and workers engaged in the process
of storekeeping.
20 Functions of store keeping 1. Issuing purchase requisitions to Purchase
Department as and when necessity for materials in
stores arises.
2. Receiving purchased materials from the purchase
department and to confirm their quality and
quantity with the purchase order.
3. Storing and preserving materials at proper and
convenient places so that items could be easily
located.
4. Storing the materials in such a manner so as to
minimise the occurrence of risks and to prevent
losses due to defective storage handling.
5. Issuing materials to various departments against
material requisition slips duly authorized by the
respective departmental heads.
6. Undertaking a proper system of inventory control,
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taking up physical inventory of all stores at
periodical intervals and also to maintain proper
records of inventory.
7. Providing full information about the availability of
materials and goods etc., whenever so necessary by
maintaining proper stores records with the help of
bin cards and stores ledger etc.
21 Describe the store keeping
records
Maintaining records is very important which help to
manage with minimum cost. The following are some of the
books or documents should keep in store.
1. Receipt of materials (Receipt book, bin card, stock
ledger etc)
2. Inspection of material( PO, Daily receipt voucher
stock ledger etc)
3. Issue of materials (Bincard, gate pass, material
requisition slip, store advice)
4. Verification of stores (Stock taking
sheet,Bincard,Stock leager etc)
5. Material control( Stock day sheet, stock ledger
etc)
22 Concept of store layout. Store layout is the design of a store’s floor space and the
placement of items within that store. It is the internal
arrangement of store is known as store layout.
Which can be arranged based on weight space required for
item, units should withdraw at a time, storage space, max
storage can be done at time, type of material etc.
23 Centralised and de-centralised
store
Centralized stores
A centralized store is that store which receives materials
for and issues them to all departments, divisions and
production floors of the company. The materials required
for all the departments and branches are stored and issued
by only one store.
The followings are the main advantages of centralized
stores.
1. A better supervision of store is possible because the
store is located under a single supervision.
2. A better layout of store and its control are possible.
3. Less space is occupied.
4. Investment in stock is minimized.
5. It is economical for storing materials.
6. Safety of materials is possible according to the
nature of materials.
7. Trained and specialized persons can be appointed.
8. Wastage of materials can be minimized.
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The followings are the main disadvantages of centralized
stores.
1. Delay in sending materials to the departments and
branches.
2. Increase in material handling cost.
3. Greater risk of loss by fire.
4. Not suitable for a large company.
Decentralized Stores
A decentralized store is that type of store which receives
materials for and issues them to only one department and
not to the whole company. The decentralized store may be
in many numbers in the company, as each department has
its own such store.
Advantages Of Decentralized Stores
1. Controlling and storing function can be
accomplished easily.
2. Delay in material handling will be eliminated.
Minimizes the chances of loss by fire.
3. No need of internal transportation costs.
Specific needs of individual departments can be
easily fulfilled.
4. Saving in material handling cost.
Disadvantages Of Decentralized Store
1. Higher cost of supervision.
2. More space is required for individual departments.
3. Higher amount of investment is required.
More time for stock taking and taking.
4. Higher cost of staff and stationary.
Improved technique is less possible for controlling
of materials.
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24 The importance of sales
department
1. Profit is depend on sales
2. Sales department keeping the relationship between
customer and company.
3. Sales department will help to decide production
volume, quality etc.
4. Sales department help to form sales budget.
5. Keep sales records which help decide policies.
6. To prepare sale plan the sale department will
provide details.
25 The functions of sales
department
1. Analyze market
2. Study consumer habits and taste.
3. Study about competitor.
4. Sales research and planning.
5. Demand creation.
6. Advertising
7. Decide distribution network and policy.
8. Sales costs and budget.
9. Price fixations.
10. Development of products.
26 The process of sales
forecasting.
It is a process of estimation of future activities. The
demand of product depends upon the factors like
1. Competitors strategy
2. Future changes in the production process
3. Customer taste
4. Arrival new products from other places
5. Government policies
6. Economic situation