1. Tiltproof Incorporated
Document No. 5.10.2
Payment Processor Reconciliation for Effective Date 06/21/2007
ePassporte Revision Date
Approval GN
1.0
This document establishes how to handle payment processor reconciliation for
Purpose: ePassporte.
2.0 1) Cashier Team Leads
Persons 2) Supervisors
Affected:
3.0 1) Printable version: tpfs1nwworkflow$HANDBOOK-CASHIER TL
Forms, AND ABOVEPrint VersionsCashier TL and Above Handbook5.10.2
ePassporte.doc
Checklists,
Flowchart:
4.0 A) Contact Information
Policy: 1) The merchant account is <www.epassporte.com>.
2) Pearl Chu and Shaliza Somani are the account managers. They can be
reached at 416-703-7200x 406.
 Include David Quach <dquach@pocketkings.ie> on all
important payment processor related emails (i.e. processor
policy inquiries, replenishment requests).
3) EPassporte will not divulge contact information if requested. If
ePassporte user information is required you may email ePassporte and
they will confirm if their information is consistent with information
provided by Full Tilt Poker.
4) Processor Account Lookup has been unreliable at times in regards to
ePassporte transactions. The ePassporte account may have been used on
our site however PAL may show no transactions.
5) If a player’s transaction history does not show the ePassporte account
used to deposit, the transfer ix may be used to locate the ePassporte
account on the merchant site. Enter the transfer ix next to “User1”.
5.0 A) Deposit Transaction Search
Procedure: 1) Go to <www.epassporte.com >
2) Login with the User ID and Password

2. Tiltproof Incorporated
3) Select “EPPURCHASE ACCOUNT”
4) Select “MANAGE TRANSACTIONS”
5) Change “Transaction Type” from “Pending” to “All”
6) Enter ePassporte account name next to “User ID:”
Or enter the appropriate Transfer IX next to “User1:”
7) Select “Search”
B) ProcessingFailed Deposits
1) Open the “Deposit” queue in WAT
2) It is important to check the status of the transaction and that User1
matches the Transfer IX
a) Verified
 Enter the ePassporte Credit ID as “Auth Code 1”
 Enter the ePassporte Debit ID as “Auth Code 2”
 Notate “EPASS DEP: Verified by processor.”
 Select “Accept Deposit”
b) Rejected or Dropped
 Fail the transaction in WAT
 Notate “EPASS DEP: Rejected/Dropped by
processor.”
c) Not Found on ePassporte Site
 Fail the transaction in WAT
 Notate “EPASS DEP: not found on processor
site.”
d) Pending
 If in the right hand column it gives action choices (None
(default), Verify, Reject), you may select Verify (if there is
no reason to fail the transaction in WAT)
 Select “Submit” at the bottom of page
 Accept the transaction in WAT as per Verified Status
instructions above.
e) If an error message appears when attempting to verify in the
“Pending” state
 Select “Reject”
 Select “Submit” at the bottom of the page
 Fail transaction in WAT as per Rejected Status instructions

3. Tiltproof Incorporated
above
C) Pending Deposits on ePassporte
1) Go to <www.epassporte.com >
2) Login with the User ID and Password
3) Select “EPPURCHASE ACCOUNT”
4) Select “MANAGE TRANSACTIONS”
5) Copy the Transfer Ix of the pending deposit.
6) In WAT, paste and search the Transfer Ix.
7) The transaction in WAT will determine the action to be taken on the
ePassporte site:
a) Successful in WAT
 Select “Verify” on ePassporte
 Select “Submit”
b) Declined in WAT
 Select “Reject” on ePassporte
 Select “Submit”
8) If no transfer ix can be found for the transaction in WAT, reject the
transaction
a) Leave a note for the depositor in the text field
 Full Tilt is unable to locate the player name
associated with this transaction. Please email
<operations@fulltiltpoker.com> Attn: Tiffany with
your screen name and the details of this
transaction to assist you in making a deposit.
9) Email the details of this to Trini at <tfregoso@pocketkings.ie> in case
she is later contacted regarding the funds for the rejected transaction
(paste these details into the email prior to completing the transaction as
it disappears from the ePassporte page).
10) Select “Reject” and select “Submit” at the bottom of page
D) Withdrawal Transaction Search
1) Login with User ID and Password
2) Select “MY ACCOUNT”
3) Select “Send Money”
4) Select “SEARCH FOR PREVIOUS TRANSFERS.”
5) Enter ePassporte account name next to “User ID:”
6) Select “Search”
a) Withdrawals will be listed by date and amount.
b) If there are several transactions on same date for same amount
and it is necessary to differentiate, please email ePassporte from
the operations box to verify transactions.
E) ProcessingFailed Withdrawals
1) Look up the withdrawals on the ePassorte site
2) If the transaction is found
a) Enter the Transfer Ix or the word ePassoprte in each of the
“authcode” boxes in WAT.

4. Tiltproof Incorporated
b) Select “Accept Transaction”
3) If the transaction is not found, fail the transaction in WAT.
a) Select the “Decline” tab.
b) Select a “Reason Code”
 Presently there is only “Other”.
c) Enter a “Transaction Note” that withdrawal was declined.
d) Select “Decline Withdrawal”.
4) If the withdrawal failed another one must be initiated manually. See
part F.
5) Email the player wd.manual from Kana to let them know there was an
error in their first transaction and we have resubmitted it.
F) Manual Withdrawals
1) Find the player in WAT
2) Select “W/D” from the Player Shortcuts section.
3) Enter the amount of the withdrawal.
4) Select a “Reason Code”
 Presently there is only “Other”.
5) In the “Note” box explain why the withdrawal request is being manually
initiated.
6) Double check the amount entered and the player ID.
7) Select “Submit”.
G) Contacting the Processor
1) Send reversal status and confirmation inquiries to
<pearl.chu@epassporte.com> or < shaliza.somani@epassporte.com>
from the <Operations@fulltiltpoker.com> email address.
a) If the email bounces back, send it from your Tiltproof address,
cc operations, and specify in body to reply to
<Operations@fulltiltpoker.com>.
 BCC: <scsr@tiltproof.ca> on reversal and inquiry
requests.

5. Tiltproof Incorporated
 Include David Quach <dquach@pocketkings.ie> on all
important payment processor related emails (i.e. processor
policy inquiries, replenishment requests).
6.0
Definitions:
7.0
Revision
History: