SlideShare a Scribd company logo
5 ways to integrate traditional & digital PR
What do you think?
Today:  What is digital PR?  How can you use it?  Why is it useful for your brand?
Listening
Spreading key messages
Engaging audiences
Connecting with key influencers
Crisis Management
Questions?

More Related Content

What's hot

Community IT Webinar - Data Quality
Community IT Webinar - Data QualityCommunity IT Webinar - Data Quality
Community IT Webinar - Data Quality
Community IT Innovators
 
Social intelligence
Social intelligenceSocial intelligence
Social intelligence
www.panorama.com
 
Socializing Your Insight Community
Socializing Your Insight CommunitySocializing Your Insight Community
Socializing Your Insight Community
Vision Critical
 
PRSSA: How to Build Your Brand and Stand Out from the Competition
PRSSA: How to Build Your Brand and Stand Out from the CompetitionPRSSA: How to Build Your Brand and Stand Out from the Competition
PRSSA: How to Build Your Brand and Stand Out from the Competition
Michael Brito | Zeno Group
 
Buzz tribe deck
Buzz tribe deckBuzz tribe deck
Buzz tribe deck
Himanshu Sagar
 
Activating community-with-social-media3514
Activating community-with-social-media3514Activating community-with-social-media3514
Activating community-with-social-media3514
adriannegallman
 
Digital Leadership
Digital LeadershipDigital Leadership
Digital Leadership
Sarah Granger
 
Power to the people 2012
Power to the people 2012Power to the people 2012
Power to the people 2012
Marketing Design Group
 
Upstairs Downstairs
Upstairs DownstairsUpstairs Downstairs
Upstairs Downstairs
rowanpubliclibrary
 
Engaging digital citizens
Engaging digital citizens Engaging digital citizens
Engaging digital citizens
Carol Loi Pui Wan
 
Social Media To Support Your Mission
Social Media To Support Your MissionSocial Media To Support Your Mission
Social Media To Support Your Mission
Adam Steinberg
 
Hybrid Event Community Building Strategy a PCMA Webinar
Hybrid Event Community Building Strategy a PCMA WebinarHybrid Event Community Building Strategy a PCMA Webinar
Hybrid Event Community Building Strategy a PCMA Webinar
Dana Freker Doody
 
Experiential Marketing
Experiential MarketingExperiential Marketing
Experiential Marketing
SteveCLewis
 
What is podcasting?
What is podcasting?What is podcasting?
What is podcasting?
Social Intelligence
 
Social Media Strategy for Nonprofits
Social Media Strategy for NonprofitsSocial Media Strategy for Nonprofits
Social Media Strategy for Nonprofits
Cindy Leonard
 
Content Marketing: Be The Media
Content Marketing: Be The MediaContent Marketing: Be The Media
Content Marketing: Be The Media
Chris Sietsema
 

What's hot (16)

Community IT Webinar - Data Quality
Community IT Webinar - Data QualityCommunity IT Webinar - Data Quality
Community IT Webinar - Data Quality
 
Social intelligence
Social intelligenceSocial intelligence
Social intelligence
 
Socializing Your Insight Community
Socializing Your Insight CommunitySocializing Your Insight Community
Socializing Your Insight Community
 
PRSSA: How to Build Your Brand and Stand Out from the Competition
PRSSA: How to Build Your Brand and Stand Out from the CompetitionPRSSA: How to Build Your Brand and Stand Out from the Competition
PRSSA: How to Build Your Brand and Stand Out from the Competition
 
Buzz tribe deck
Buzz tribe deckBuzz tribe deck
Buzz tribe deck
 
Activating community-with-social-media3514
Activating community-with-social-media3514Activating community-with-social-media3514
Activating community-with-social-media3514
 
Digital Leadership
Digital LeadershipDigital Leadership
Digital Leadership
 
Power to the people 2012
Power to the people 2012Power to the people 2012
Power to the people 2012
 
Upstairs Downstairs
Upstairs DownstairsUpstairs Downstairs
Upstairs Downstairs
 
Engaging digital citizens
Engaging digital citizens Engaging digital citizens
Engaging digital citizens
 
Social Media To Support Your Mission
Social Media To Support Your MissionSocial Media To Support Your Mission
Social Media To Support Your Mission
 
Hybrid Event Community Building Strategy a PCMA Webinar
Hybrid Event Community Building Strategy a PCMA WebinarHybrid Event Community Building Strategy a PCMA Webinar
Hybrid Event Community Building Strategy a PCMA Webinar
 
Experiential Marketing
Experiential MarketingExperiential Marketing
Experiential Marketing
 
What is podcasting?
What is podcasting?What is podcasting?
What is podcasting?
 
Social Media Strategy for Nonprofits
Social Media Strategy for NonprofitsSocial Media Strategy for Nonprofits
Social Media Strategy for Nonprofits
 
Content Marketing: Be The Media
Content Marketing: Be The MediaContent Marketing: Be The Media
Content Marketing: Be The Media
 

More from Advisr

5 Steps to Successful Keyword Research - Search Marketing
5 Steps to Successful Keyword Research - Search Marketing5 Steps to Successful Keyword Research - Search Marketing
5 Steps to Successful Keyword Research - Search Marketing
Advisr
 
Social Media - Recommendations for Australian Businesses
Social Media - Recommendations for Australian BusinessesSocial Media - Recommendations for Australian Businesses
Social Media - Recommendations for Australian Businesses
Advisr
 
Social Media - Facebook Changes - Places
Social Media - Facebook Changes - Places Social Media - Facebook Changes - Places
Social Media - Facebook Changes - Places
Advisr
 
Search Engine Marketing Basics
Search Engine Marketing BasicsSearch Engine Marketing Basics
Search Engine Marketing Basics
Advisr
 
Content Strategy
Content StrategyContent Strategy
Content Strategy
Advisr
 
Mobile Marketing - Switched On Media
Mobile Marketing - Switched On MediaMobile Marketing - Switched On Media
Mobile Marketing - Switched On Media
Advisr
 
Social media - what's the big deal?
Social media - what's the big deal?Social media - what's the big deal?
Social media - what's the big deal?
Advisr
 
UNSW Graduate Fair -13 april 2011
UNSW Graduate Fair -13 april 2011UNSW Graduate Fair -13 april 2011
UNSW Graduate Fair -13 april 2011
Advisr
 
Andy jamieson-presentation
Andy jamieson-presentationAndy jamieson-presentation
Andy jamieson-presentation
Advisr
 
Aimia SEO & Social Media Presentation - May 2010
Aimia SEO & Social Media Presentation - May 2010Aimia SEO & Social Media Presentation - May 2010
Aimia SEO & Social Media Presentation - May 2010
Advisr
 

More from Advisr (10)

5 Steps to Successful Keyword Research - Search Marketing
5 Steps to Successful Keyword Research - Search Marketing5 Steps to Successful Keyword Research - Search Marketing
5 Steps to Successful Keyword Research - Search Marketing
 
Social Media - Recommendations for Australian Businesses
Social Media - Recommendations for Australian BusinessesSocial Media - Recommendations for Australian Businesses
Social Media - Recommendations for Australian Businesses
 
Social Media - Facebook Changes - Places
Social Media - Facebook Changes - Places Social Media - Facebook Changes - Places
Social Media - Facebook Changes - Places
 
Search Engine Marketing Basics
Search Engine Marketing BasicsSearch Engine Marketing Basics
Search Engine Marketing Basics
 
Content Strategy
Content StrategyContent Strategy
Content Strategy
 
Mobile Marketing - Switched On Media
Mobile Marketing - Switched On MediaMobile Marketing - Switched On Media
Mobile Marketing - Switched On Media
 
Social media - what's the big deal?
Social media - what's the big deal?Social media - what's the big deal?
Social media - what's the big deal?
 
UNSW Graduate Fair -13 april 2011
UNSW Graduate Fair -13 april 2011UNSW Graduate Fair -13 april 2011
UNSW Graduate Fair -13 april 2011
 
Andy jamieson-presentation
Andy jamieson-presentationAndy jamieson-presentation
Andy jamieson-presentation
 
Aimia SEO & Social Media Presentation - May 2010
Aimia SEO & Social Media Presentation - May 2010Aimia SEO & Social Media Presentation - May 2010
Aimia SEO & Social Media Presentation - May 2010
 

Recently uploaded

Kirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium PresentationKirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
my Pandit
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
my Pandit
 
Prescriptive analytics BA4206 Anna University PPT
Prescriptive analytics BA4206 Anna University PPTPrescriptive analytics BA4206 Anna University PPT
Prescriptive analytics BA4206 Anna University PPT
Freelance
 
Kirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip GEM Royalty TNR Gold Copper PresentationKirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
taqyea
 
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
thesiliconleaders
 
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineEllen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
CIOWomenMagazine
 
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
hartfordclub1
 
Discover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling ServiceDiscover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling Service
obriengroupinc04
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
Ksquare Energy Pvt. Ltd.
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
Rbc Rbcua
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
Operational Excellence Consulting
 
Science Around Us Module 2 Matter Around Us
Science Around Us Module 2 Matter Around UsScience Around Us Module 2 Matter Around Us
Science Around Us Module 2 Matter Around Us
PennapaKeavsiri
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
SabaaSudozai
 

Recently uploaded (20)

Kirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium PresentationKirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
 
Prescriptive analytics BA4206 Anna University PPT
Prescriptive analytics BA4206 Anna University PPTPrescriptive analytics BA4206 Anna University PPT
Prescriptive analytics BA4206 Anna University PPT
 
Kirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip GEM Royalty TNR Gold Copper PresentationKirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip GEM Royalty TNR Gold Copper Presentation
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
 
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
 
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
 
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineEllen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
 
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
 
Discover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling ServiceDiscover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling Service
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
 
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
 
Science Around Us Module 2 Matter Around Us
Science Around Us Module 2 Matter Around UsScience Around Us Module 2 Matter Around Us
Science Around Us Module 2 Matter Around Us
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
 

5 ways to integrate digital PR with your traditional PR

Editor's Notes

  1. What you think digital PR is? One word or sentence.
  2. A catch-all term to describe how we can manage a brand’s digital reputation, tell the brand’s story and ensure the brand has the reputation it deserves. Fundamentally similar; Some of the differences: Pace: social media/digital time is real-time so you need to be flexible, adaptable & able to make decisions quicklyStyle of communication: less about broadcasting to a wide audience and more about personal relationships, a two-way conversationTransparencyGreater importance on issues management (before they turn into crises)
  3. Turning offline into online
  4. Listening to consumers, stakeholders and employees – they are already sharing opinions, feedback and recommendations online in a space they feel comfortable in. 14% of people trust ads; 78% of people trust consumer recommendations.Why listening/monitoring is useful:Gain consumer insights and customer feedbackUnderstand your brand positioning better in terms of products, competitors and industry online activityMeasure offline activity – PR, advertising and salesUnderstanding where people are talking about your brand – twitter, facebook, youtube, blogs? E.g. Cengage EducationUse the data to inform a social media strategy (if appropriate)
  5. Spreading the company’s messages: - Online news channels – National Times (SMH and The Age’s analysis and commentary platform)- Press release syndication – SEO benefits (back links & new content)- Distributing to social channels, e.g. Twitter can be used to broadcast and distribute company news to a wider audience e.g. Flight Centre Twitter but remember to target message/content format. Also think about bloggers but do your research – values, attitude toward brand, level of influence etc. - Share buttons on websites which make it easy for users, remove barriers to entry. Remember online messages have the potential to be spread much quicker than offline which can be good or bad.
  6. The age of communication pull strategies which means audiences (consumers, staff, investors, media) choose to talk about/to brands, on the platforms that suit them. They’re already doing this so we need to think about how we can engage them, rather than broadcasting to them. A few ideas on how to engage them:- Community building –e.g. Linked In can be used to foster a professional network for your staff, recruit new staff and share industry news/info. Or if you’d like to keep your intellectual property private, you could a service like Yammer, a private enterprise microblogging platform e.g. EY important for maintaining thought-leadershipSurprise and delight e.g. Port Mac photo comp sharing passion to create a community of brand advocatesInform and entertain e.g. Mothercare parenting tips to increase brand awarenessGive or receive insighte.g. ELC customer feedback and service to be seen as a thought leader and a company that listens to consumers
  7. New ways of connecting and establishing relationships with journalists, spokespeople, bloggers and other influential peopleEasier to reachWider range of influential people now Influentialppl may be able to reach wider networks e.g. Mia Freedman, MammaMiaMore informationavailable about them so you can align your company values with any bloggers you choose to engage or the influencers you want to align with i.e. remember your brand personalitye.g.Treeettalking to journo’s on Twitter
  8. Big barrier to engaging online. Many of the offline principles still apply. The main difference is the incredible speed at which online messages can travel and the need to identify issues (monitoring) and develop an issues management plan (escalation process, dedicated crisis website?) prior to them becoming crises.E.g. NestleHow to manage a crisis: Monitor brand closely/listenIntercept the message when it is an issue, before a crisisAddress it creatively – companies are expected to do more than simply apologise e.g. take feedback on boardTake offline
  9. How else digital can transform offline PR: Events e.g. Tweet-ups, live streamStunts – the end of the stunt as we know it? E.g. Witchery (trust, transparency)Market research