2. • In the context of "Place," the focus is on making the product or
service available to the target market at the right time and in the
right locations. This involves decisions related to distribution
channels, logistics, inventory management, and the overall strategy
for getting the product from the manufacturer to the end consumer
3. Channel Functions
• Transactional Functions:
• Buying: Channel intermediaries negotiate purchases from manufacturers and sell to
retailers or other intermediaries.
• Selling: Involves promoting and selling products to end customers.
• Risk-Taking: Intermediaries assume risks related to product ownership, such as damage
or obsolescence.
• Logistical Functions:
• Storage: Intermediaries store products until they are needed in the distribution process.
• Transportation: Involves the physical movement of goods from one location to another.
• Facilitating Functions:
• Financing: Intermediaries often provide credit and financial assistance to manufacturers
and retailers.
• Market Research: Gathering and disseminating information about the market, including
customer preferences and competitor activities.
4. Members of Channel Intermediaries
• Retailers:
• Types: Department stores, specialty stores, discount stores, online retailers.
• Functions: Selling directly to consumers, providing a variety of products, and
offering a convenient point of purchase.
• Wholesalers:
• Functions: Purchasing goods in bulk from manufacturers and selling smaller
quantities to retailers.
• Types: Merchant wholesalers (take ownership) and agents/brokers (facilitate
transactions without taking ownership).
• Agents and Brokers:
• Functions: Facilitate transactions between buyers and sellers, earning a
commission.
• Difference: Agents represent one or more parties, while brokers bring parties
together without representing them
5. Channel Structure
• Direct Channels:
• Advantages: Tight control, higher profit margins, direct customer feedback.
• Disadvantages: Limited reach, higher operational costs.
• Indirect Channels:
• Advantages: Extended market reach, lower operational costs.
• Disadvantages: Less control over the distribution process, lower profit margins.
• Hybrid Channels:
• Example: A company may sell products directly through its website (direct) but also
use retailers for wider distribution (indirect)
6. Retailing
• Retailing Definition:
• Retailers: Act as a final link in the distribution channel, selling goods directly to
consumers.
• Functions: Providing a variety of products, offering convenience, and creating a
point of sale experience.
• Types of Retailers:
• Department Stores: Examples include Macy's and Nordstrom, offering a wide range
of products.
• Specialty Stores: Focus on a specific product category, such as Apple stores.
• Discount Stores: Walmart and Target, providing products at lower prices.
• E-commerce Retailers: Amazon, Alibaba, and other online platforms
8. Integrated Marketing Communication – Tools:
• Advertising:
• Definition: Paid promotion through various media channels.
• Examples: TV commercials, print ads, online banners.
• Purpose: Build brand awareness and communicate key messages.
• Public Relations:
• Definition: Managing communication and relationships with the public.
• Examples: Press releases, events, sponsorships.
• Purpose: Create a positive public image and manage perceptions.
• Sales Promotion:
• Definition: Short-term incentives to encourage purchases.
• Examples: Discounts, coupons, contests.
• Purpose: Boost sales in the short term and create excitement.
• Personal Selling:
• Definition: Direct communication between salespeople and customers.
• Examples: Face-to-face meetings, phone calls.
• Purpose: Build relationships, address specific customer needs.
• Direct Marketing:
• Definition: Communicating directly with consumers through various channels.
• Examples: Direct mail, email marketing, telemarketing.
• Purpose: Target specific audiences and generate immediate responses.
9. Marketing Communication Process
• Identifying the target audience
• Determine the communication objectives
Awareness-Knowledge-Liking-Preference-Conviction-Purchase
• Design the message
(i)Message Content (Appeals)(ii)Message Structure (AIDA)
• Select the Communication Channels (Personal, Opinion Leaders,Non-
Personal, Atmosphere,Public Events)
• Measuring the communication results
11. Leaders
• Strategies:
• Innovation: Leaders often invest heavily in research and development to introduce new and
innovative products or features.
• Brand Building: Establishing a strong brand presence through consistent messaging, quality, and
positive customer experiences.
• Market Expansion: Leaders may focus on entering new markets or expanding their presence in
existing ones.
• Example:
• Apple: Constantly introduces new products and features, maintains a premium brand image, and
expands globally.
• Challenges:
• Sustaining Innovation: Continuous innovation is necessary to stay ahead, requiring substantial
investment.
• Market Saturation: In mature markets, growth opportunities may be limited
12. Challengers
• Strategies:
• Aggressive Marketing: Challengers may use bold advertising and promotional
campaigns to grab attention and market share.
• Price Competition: Offering products at competitive prices to attract cost-conscious
consumers.
• Product Differentiation: Introducing unique features or value propositions to stand out
in the market.
• Example:
• Samsung: Challenges competitors like Apple with a wide range of smartphones at
different price points.
• Challenges:
• Establishing Credibility: Overcoming consumer loyalty to established brands.
• Balancing Price and Quality: Ensuring that lower prices do not compromise the
perceived value of the product.
13. Followers
• Strategies:
• Emulation: Imitating successful strategies of industry leaders to gain market share.
• Efficiency Focus: Streamlining operations to reduce costs and offer competitive
prices.
• Market Niche Exploration: Identifying and catering to specific market niches not
fully addressed by leaders.
• Example:
• Generic Pharmaceutical Companies: Follow the success of branded drugs by
producing generic versions at lower prices.
• Challenges:
• Late Market Entry: Missing out on first-mover advantages.
• Dependency on Leaders: Success may be tied to the strategies and innovations of
market leaders.
14. Niches
• Strategies:
• Specialization: Focusing on a specific segment of the market with unique needs.
• Customization: Tailoring products or services to the specific requirements of the
niche.
• Relationship Building: Developing strong relationships with a small, targeted
customer base.
• Example:
• Toms Shoes: Targets socially conscious consumers with a "one-for-one" business
model.
• Challenges:
• Limited Market Size: Niche markets may be smaller, limiting overall revenue
potential.
• Competition from Larger Players: Larger competitors may enter the niche, posing
a threat to niche players.