This document provides guidance on interpreting feedback reports from a multirater leadership assessment completed by Lucia Aschettino. It summarizes the different types of reports available, including a Summary Report that ranks performance areas, a Detail Report that provides ratings for each survey item, and a Top Strengths/Opportunities Report that identifies the highest and lowest rated items. It explains how to read the charts and data in each report to understand strengths and areas for development based on self-ratings and ratings from other respondents.
This document outlines the project plan for developing a Student Feedback System. It includes sections on project analysis, hardware and software requirements, planning and scheduling, project design using UML diagrams, database design using ER diagrams, testing strategies, and conclusions. The project aims to develop a web-based system allowing students to provide feedback to staff online and the principal to view feedback reports. It will save time compared to a manual process and help enhance staff performance.
The feedback report provides rankings of Haseeb Khan's leadership skills based on ratings from others compared to his self-ratings. Building trust was ranked as his strongest area. Developing others was ranked as the area needing the most development. The report also includes detailed ratings for each leadership skill and item to identify specific strengths and opportunities for growth.
AM What is a common size income statement, it is the presentat.docxdaniahendric
AM
What is a common size income statement, it is the presentation of all the line items in an income statement in a separate column in the form of relative percentages of total sales primarily. It is not another type of income statement, but it is a technique used by financial managers to analyze the income statement of a company.
This technique have its advantages and disadvantages, some of the advantages are that it helps the financial user to comprehend the income statement more clearly based on percentages ratios of each individual item in the income statement. Another advantage is that help the user to determine trends of each item in the income statement. It also allows the user to compare financial performance between two entities at a quick look since everything is expressed in percentages.
Some of the disadvantages are that some financial experts believe it is impractical as there is no approved standard proportion of each item contained in the income statement. It also can become a challenge to properly compare the items in the income statement if the company change the reporting basis (Wall Street Mojo, n.d.).
Charter Communication Common Size Income Statement
Period, year ended on December 31*
2018
2017
2016
2018
2017
2016
Total Revenue
$43,634.00
$41,581.00
$29,003.00
100.00%
100.00%
100.00%
Cost of revenue
$38,413.00
$37,475.00
$26,547.00
88.03%
90.13%
91.53%
Income from Operations
$5,221.00
$4,106.00
$2,456.00
11.97%
9.87%
8.47%
Other expenses
$3,535.00
$3,078.00
$1,636.00
67.71%
74.96%
66.61%
Income before income taxes
$1,686.00
$1,028.00
$820.00
47.69%
33.40%
50.12%
Income Tax Benefit (expense)
-$180.00
$9,087.00
$2,925.00
-10.68%
883.95%
356.71%
Consolidated Net Income
$1,506.00
$10,115.00
$3,745.00
3.45%
24.33%
12.91%
Less Net income attribute to non-controlling interest
-$276.00
-$220.00
-$223.00
-18.33%
-2.17%
-5.95%
Net Income to Charter Shareholders
$1,230.00
$9,895.00
$3,522.00
2.82%
23.80%
12.14%
* In Millions
(Charter Communications, 2018)
Some of the trends that can be identified at a glance are how the cost of revenue percentage decreased from 2016 to 2018, while in direct relation the operational income increase from 2016 to 2018. The income tax benefit (expense) showed drastic fluctuations which need to be further analyze to understand where it comes from since it has a direct impact on the net incomes to the shareholders.
FMG
According to the opinion of the auditors of Ernst & Young LLP, the financial statements fairly show the financial position of Motorcar Parts of America. The consolidated financial statements reflect the results and cash flows of the last three fiscal years of the company. Although the Income Statement shows a tendency to increase revenues, sales costs are growing in a larger proportion. In 2019, sales costs represented 81.14% of net sales while in 2017 and 2016 this indicator is shown at 74.97 and 72.30 perce ...
This document summarizes a 360-degree evaluation product that assesses team skills. The evaluation tracks communication skills, problem-solving, decision-making, accountability, and developing others. It provides individual and comparison reports that analyze self-ratings versus peer ratings and highlights any large gaps. The evaluation instrument measures five dimensions and sixteen items on a five-point scale and has been used to assess over 2000 teams.
This document contains a 360-degree feedback report for an individual. The report includes summaries of the individual's top strengths and areas for improvement based on feedback from their direct manager, peers, direct reports, and a self-evaluation. Graphs and charts show how these different groups rated the individual's performance across various leadership domains and competencies. The report also provides detailed feedback scores for the individual to further examine their performance and identify opportunities for development.
The document is a 360-degree feedback report for an individual. It contains feedback from the individual and 10 colleagues on the individual's leadership capabilities across several domains. It provides a high-level snapshot of the individual's strengths and areas for improvement according to the ratings. It then gives more detailed feedback within each domain, including how different groups rated the individual's performance and opportunities for growth. The report appendix provides comprehensive feedback results for the individual to review.
This 360-degree feedback report provides John Anderson with feedback from surveys completed by himself, his manager, direct reports, peers, and others. The report is organized into 5 sections that provide an introduction, competency profiles and ratings, highest and lowest rated items, and comparisons between respondent groups. The highest rated competencies for John were Adaptability, Personal Drive, Analyzing Problems & Making Decisions, Planning and Organizing, and Customer Focus. Respondents noted John's greatest strengths as being optimistic, resilient, flexible to change, goal-oriented, and maintaining confidentiality. The report aims to provide insights for John to enhance his effectiveness through identifying development opportunities.
IRJET- Fake Review Detection using Opinion MiningIRJET Journal
This document summarizes a research paper that aims to develop a method for detecting fake reviews on e-commerce websites. The proposed method uses sentiment analysis and opinion mining techniques to classify reviews as "suspicious", "clear", or "hazy". It first runs reviews through the VADER sentiment analysis tool to assign polarity scores, then calculates vector values based on review length, trigram frequency, and sentiment intensity. Reviews are initially classified using a logic table, with "hazy" reviews undergoing further processing. The results include annotated reviews showing sentiment scores and credibility scores to help users identify trustworthy reviews. Future work could improve the dictionary and sentiment weights to increase accuracy of the classification model.
This document outlines the project plan for developing a Student Feedback System. It includes sections on project analysis, hardware and software requirements, planning and scheduling, project design using UML diagrams, database design using ER diagrams, testing strategies, and conclusions. The project aims to develop a web-based system allowing students to provide feedback to staff online and the principal to view feedback reports. It will save time compared to a manual process and help enhance staff performance.
The feedback report provides rankings of Haseeb Khan's leadership skills based on ratings from others compared to his self-ratings. Building trust was ranked as his strongest area. Developing others was ranked as the area needing the most development. The report also includes detailed ratings for each leadership skill and item to identify specific strengths and opportunities for growth.
AM What is a common size income statement, it is the presentat.docxdaniahendric
AM
What is a common size income statement, it is the presentation of all the line items in an income statement in a separate column in the form of relative percentages of total sales primarily. It is not another type of income statement, but it is a technique used by financial managers to analyze the income statement of a company.
This technique have its advantages and disadvantages, some of the advantages are that it helps the financial user to comprehend the income statement more clearly based on percentages ratios of each individual item in the income statement. Another advantage is that help the user to determine trends of each item in the income statement. It also allows the user to compare financial performance between two entities at a quick look since everything is expressed in percentages.
Some of the disadvantages are that some financial experts believe it is impractical as there is no approved standard proportion of each item contained in the income statement. It also can become a challenge to properly compare the items in the income statement if the company change the reporting basis (Wall Street Mojo, n.d.).
Charter Communication Common Size Income Statement
Period, year ended on December 31*
2018
2017
2016
2018
2017
2016
Total Revenue
$43,634.00
$41,581.00
$29,003.00
100.00%
100.00%
100.00%
Cost of revenue
$38,413.00
$37,475.00
$26,547.00
88.03%
90.13%
91.53%
Income from Operations
$5,221.00
$4,106.00
$2,456.00
11.97%
9.87%
8.47%
Other expenses
$3,535.00
$3,078.00
$1,636.00
67.71%
74.96%
66.61%
Income before income taxes
$1,686.00
$1,028.00
$820.00
47.69%
33.40%
50.12%
Income Tax Benefit (expense)
-$180.00
$9,087.00
$2,925.00
-10.68%
883.95%
356.71%
Consolidated Net Income
$1,506.00
$10,115.00
$3,745.00
3.45%
24.33%
12.91%
Less Net income attribute to non-controlling interest
-$276.00
-$220.00
-$223.00
-18.33%
-2.17%
-5.95%
Net Income to Charter Shareholders
$1,230.00
$9,895.00
$3,522.00
2.82%
23.80%
12.14%
* In Millions
(Charter Communications, 2018)
Some of the trends that can be identified at a glance are how the cost of revenue percentage decreased from 2016 to 2018, while in direct relation the operational income increase from 2016 to 2018. The income tax benefit (expense) showed drastic fluctuations which need to be further analyze to understand where it comes from since it has a direct impact on the net incomes to the shareholders.
FMG
According to the opinion of the auditors of Ernst & Young LLP, the financial statements fairly show the financial position of Motorcar Parts of America. The consolidated financial statements reflect the results and cash flows of the last three fiscal years of the company. Although the Income Statement shows a tendency to increase revenues, sales costs are growing in a larger proportion. In 2019, sales costs represented 81.14% of net sales while in 2017 and 2016 this indicator is shown at 74.97 and 72.30 perce ...
This document summarizes a 360-degree evaluation product that assesses team skills. The evaluation tracks communication skills, problem-solving, decision-making, accountability, and developing others. It provides individual and comparison reports that analyze self-ratings versus peer ratings and highlights any large gaps. The evaluation instrument measures five dimensions and sixteen items on a five-point scale and has been used to assess over 2000 teams.
This document contains a 360-degree feedback report for an individual. The report includes summaries of the individual's top strengths and areas for improvement based on feedback from their direct manager, peers, direct reports, and a self-evaluation. Graphs and charts show how these different groups rated the individual's performance across various leadership domains and competencies. The report also provides detailed feedback scores for the individual to further examine their performance and identify opportunities for development.
The document is a 360-degree feedback report for an individual. It contains feedback from the individual and 10 colleagues on the individual's leadership capabilities across several domains. It provides a high-level snapshot of the individual's strengths and areas for improvement according to the ratings. It then gives more detailed feedback within each domain, including how different groups rated the individual's performance and opportunities for growth. The report appendix provides comprehensive feedback results for the individual to review.
This 360-degree feedback report provides John Anderson with feedback from surveys completed by himself, his manager, direct reports, peers, and others. The report is organized into 5 sections that provide an introduction, competency profiles and ratings, highest and lowest rated items, and comparisons between respondent groups. The highest rated competencies for John were Adaptability, Personal Drive, Analyzing Problems & Making Decisions, Planning and Organizing, and Customer Focus. Respondents noted John's greatest strengths as being optimistic, resilient, flexible to change, goal-oriented, and maintaining confidentiality. The report aims to provide insights for John to enhance his effectiveness through identifying development opportunities.
IRJET- Fake Review Detection using Opinion MiningIRJET Journal
This document summarizes a research paper that aims to develop a method for detecting fake reviews on e-commerce websites. The proposed method uses sentiment analysis and opinion mining techniques to classify reviews as "suspicious", "clear", or "hazy". It first runs reviews through the VADER sentiment analysis tool to assign polarity scores, then calculates vector values based on review length, trigram frequency, and sentiment intensity. Reviews are initially classified using a logic table, with "hazy" reviews undergoing further processing. The results include annotated reviews showing sentiment scores and credibility scores to help users identify trustworthy reviews. Future work could improve the dictionary and sentiment weights to increase accuracy of the classification model.
Emotional Intelligence
Emotional intelligence (EI) is the unique repertoire of emotional skills that a person uses to navigate the everyday challenges of life. Research has demonstrated that an individual's EI or (EQ) is often a more accurate predictor of success than the individual's IQ. No matter how intellectually intelligent someone is, their success is still governed by how well they communicate their ideas and interact with their peers.
Considering an Emotional Intelligence Assessment for your organization, company, or practice?
Questions you should ask:
Is the assessment a Level B instrument and is it scientifically validated? Level B means that the assessment has been constructed to a robust psychometric standard. Most EI assessments in the marketplace today are not Level B. Non Level B EI assessments may still provide some value but they are not backed the science, reliability, and validity of a Level B. The EQ-i is the worlds first scientifically validated assessment of emotional intelligence. One option to investigate the assessment you are considering is The Mental Measurement Yearbook, from the Buros Institute. The Buros Insitute reviews psychological assessment tools. It is a highly respected publication in the assessment industry. To ensure that you are using a well normed, well validated, and reliable assessment go to their website (http://buros.unl.edu/buros/jsp/search.jsp ) to see if the emotional intelligence assessment you are considering is listed. For the EQ-i search Emotional Quotient Inventory. What does it take to make their list? More Information Buros Institute
Is the assessment reliable? The EQ-i has been proven as a reliable assessment of emotional intelligence ( it measures what is says it measures) Based on results from numerous statistical analyses, users of the EQ-i 2.0 can be confident that the scores generated by this assessment will be consistent and reliable. The EQ-i is recognized by the American Psychological Association as a reliable assessment of emotional intelligence and considered a Level B Instrument that requires it's users to be certified.
Is there a technical manual that describes the assessment development and validation methods? The EQ-i has a comprehensive technical manual that gives the Certified practitioner access to extensive data on the research, testing, validation, and reliability.
Initially based on the 20 years of research by Dr. Reuven Bar-On and completed by over 1 million people worldwide, the EQi® report is the premier measure of self-report social emotional intelligence. The EQi® and EQ-360® assessments measure one's self-reported potential to deal with daily environmental demands and pressures, and helps predict one's success in both professional and personal pursuits.
The document is a 360 degree feedback report for Ashish Gildiyal dated September 25, 2012. It contains 7 sections that provide an introduction to 360 degree feedback, define the competencies being assessed, provide a summary of results, detailed feedback on competency ratings, a summary data chart for comparison to group averages, ratings on the importance of competencies, and open comments from raters. The report analyzes ratings received from the individual, their manager, peers, and direct reports to evaluate strengths and areas for development.
The document is a proposal from The Brookeside Group to partner with Global Partners on a pilot program called EnAct to measure client relationships and identify opportunities to strengthen relationships and increase client profitability and sales. The proposal outlines a 3-phase plan to survey clients, analyze results, provide customized action plans, and expand the program over time with additional training, consulting, and client surveys.
The document is a proposal from The Brookeside Group to partner with Global Partners on a pilot program called EnAct to measure client relationships and identify opportunities to strengthen relationships and increase client profitability and sales. The proposal outlines a 3-phase approach including launching surveys of 125 clients, expanding the data collection, and providing consulting, training and additional rollouts of the EnAct software tool.
A SWOT analysis is a strategic planning tool used to evaluate the strengths, weaknesses, opportunities, and threats involved in a project or business venture. Strengths and weaknesses are internal factors, while opportunities and threats come from outside the organization. A cross-functional team performs a SWOT analysis early in project development to assess environmental factors and the organization's situation. Examples of strengths/weaknesses and opportunities/threats are provided. Mind maps can represent semantic connections and be used for note-taking, brainstorming, and summarizing. They provide a visual way to structure a SWOT analysis using the four categories at the root node and fleshing out details in subsequent nodes.
- 90% of executives surveyed think customer experience is very important for their company's strategy in 2010, and 80% want to use it to differentiate from competitors.
- While most companies have some customer experience practices in place, like VoC programs and customer experience leaders, they still face obstacles like a lack of clear strategy and cross-organizational cooperation.
- Companies are taking more action on customer experience compared to last year, but still struggle with satisfying customers, especially online where satisfaction is lowest.
Leadership at IBM - Report on Pat O'SullivanPat O'Sullivan
The document provides feedback from a 360-degree leadership assessment survey of Patrick O'Sullivan conducted by IBM. The survey received feedback from 100 individuals across Patrick's team and other teams. It includes summaries of Patrick's Business Leadership Report, Competencies Report, and Derailment Report. The Business Leadership Report shows that Patrick has a positive influence on his team and generally meets or exceeds average ratings of top IBM leaders. The Competencies Report indicates Patrick's self-ratings are generally lower than the ratings from others. And the Derailment Report finds little to no evidence of derailing behaviors based on feedback from Patrick, his direct reports, colleagues, and managers.
How To Become a Hero in the Midst of a Financial Meltdownpeppercom
"How To Become a Hero in the Midst of a Financial Meltdown" is a first-of-its kind best practices panel, looking at how companies can maintain and even improve a reputation in times of great potential risk. Reflecting on the September 15th Lehman Brothers collapse, this panel of experts will come together to examine how companies should communicate internally and externally in ways that help maintain your corporate reputation and ensure that employees remain focused and productive. Additionally, the panel will discuss how times of reputation risk can be leveraged to improve your position with key stakeholders and build the next generation of leaders.
This document provides guidance on implementing propensity score matching (PSM) for empirical analysis. It begins by explaining that PSM is a non-experimental technique used to reduce selection bias in observational studies. It matches treatment and control group units based on propensity scores that represent the probability of being assigned to treatment. The document then offers practical advice on applying PSM, including how to estimate propensity scores, choose matching algorithms, check matching quality, and conduct sensitivity analysis. It recommends testing multiple matching algorithms and sensitivity of results to assess robustness. Overall, the guidance aims to help researchers properly apply PSM to obtain unbiased treatment effect estimates from non-randomized data.
Prime Performance 2011 Investment Call Center Satisfaction SurveyJim S Miller
The document summarizes a survey of over 2,000 clients who recently interacted with call centers at major investment firms. Key findings include:
- Overall client satisfaction with call center service was 74%, with a net satisfaction score of 71% across all firms.
- T. Rowe Price had the highest net satisfaction score of 80%, followed by Charles Schwab at 77% and Vanguard at 76%.
- Younger generations, such as Gen Y, reported lower satisfaction levels than older generations such as Boomers and Pre-Boomers. Client satisfaction levels tended to increase with age.
- Satisfaction levels varied somewhat across firms for different age groups, with T. Rowe Price performing best
Project Plans Each student will submit two project plan.docxwkyra78
This document provides information and instructions for two project plans assignments. Students are required to submit an initial draft project plan in Module 2 and a final project plan in Module 3. The draft plan must include elements covered in Modules 1 and 2, while the final plan needs all elements from all three modules. Examples of possible individual or group projects are provided. The plans will be graded based on criteria such as content, organization, mechanics, and originality.
Atlas High Performance Economic Development is a Team Sport - Pure MichiganAtlas Integrated
The document provides an overview of a presentation on high performance economic development. It discusses how economic development is a team sport and introduces Atlas, a marketing firm specializing in economic development. It outlines the need for metrics in economic development and how to implement a metrics-based approach. The presentation includes exercises where attendees prepare metrics presentations for their communities and provides contact information for the speaker.
Developing Metrics for Financial Shared Services: Best Practices, Tips and T...Jeff Zwier
The document discusses best practices for developing metrics for financial shared services. It recommends focusing metrics on information rather than data, isolating processes to select the appropriate level of analysis, and ensuring metrics have clearly defined inputs, outputs, and impacts. It also provides tips on designing dashboards, scorecards, and reports to effectively communicate metrics to different audiences.
Reporting involves building, organizing, and summarizing raw data into reports that raise questions about what is happening in the business. Analysis transforms this information into insights by interpreting the data at a deeper level to answer questions and provide actionable recommendations about why things are happening and what can be done. Both reporting and analysis play important roles in driving actions that create greater value for organizations, with reporting providing information to identify issues and analysis providing explanations and solutions to help bridge the gap between data and actions.
The document discusses an employee engagement survey conducted by XYZ Pte Ltd. to measure engagement levels. It finds that engagement scores (EES) vary by department, with administrative employees having the highest scores and software engineers the lowest. Recently hired employees also tend to have lower engagement across departments. The document further examines EES differences between managers, identifying some in software engineering and production with lower average team scores that warrant further investigation. Overall, the analysis suggests departments and managers significantly influence EES, so management should work to increase engagement by engaging managers first to improve employee engagement.
SIOP 2011 Master Collaboration Session: Academic & Practitioner Collabor...Lee Konczak
The document discusses a collaboration between an academic institution (Olin Business School) and a consulting firm (EASI Consult) to design a high-engagement executive assessment experience. They aimed to maximize face validity, engagement, challenge, business relevance, and follow-up action while maintaining psychometric quality. The collaboration blended the industrial-organizational psychology perspective focused on validation and standards, with the business management perspective considering context, outcomes, and strategy. As an example, they developed a 1.5 day high-fidelity assessment center for a Fortune 100 technology firm to evaluate sales executives' ability to transition to strategic consulting roles. It integrated business simulations, assessments, and real-time information to closely mirror real work challenges and
Question and Answers from - A benefits management framework for prioritising programmes webinar
Monday 17 February 2020
presented by:
Dr Hugo Minney
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/a-benefits-management-framework-for-prioritising-programmes-webinar/
This supports the APM publication “A guide to using a benefits management framework” and takes participants through the implementation process:
https://www.apm.org.uk/book-shop/a-guide-to-using-a-benefits-management-framework/
Presentation slides:
https://www.slideshare.net/assocpm/a-benefits-management-framework-for-prioritising-programmes-webinar-17-february-2020
Crowdsourcing, Transparency and Results Based Charity RatingsCharityNav
Charity Navigator's President & CEO, Ken Berger, presented on the topic of “Crowdsourcing, Transparency and Results Based Charity Ratings: The Next Generation of Nonprofit Evaluation” at Columbia University.
The document contains confidential information about AAUM. Disclosing this information could damage AAUM. AAUM owns all confidential information in any media.
The document discusses the functions and importance of performance appraisal for risk management functions. It provides examples of how to obtain feedback from senior management, business teams, other risk management functions, and the risk management team itself to evaluate performance. A variety of performance appraisal methods are also outlined including ranking, rating scales, checklists, critical incidents, essays, and behaviorally anchored rating scales.
The document outlines the American Health Information Management Association's (AHIMA) Consumer Health Information Bill of Rights. The Bill of Rights establishes 8 rights that consumers have regarding their personal health information, including the right to access and obtain their health information, request changes to incorrect or incomplete information, and file complaints if these rights are violated. AHIMA created this Bill of Rights to educate the public about their legal protections for personal health information and ensure individuals understand how their information is collected, used, and shared.
The document provides an introduction to patient portals, including defining what a patient portal is, trends in patient portal usage, and challenges with implementing and managing portals. It discusses stakeholders to involve in the selection and implementation process, and outlines operations and management considerations like registration, policies and procedures, data integrity, and legal requirements. The document also addresses education and training needs and potential future uses of patient portals.
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Emotional Intelligence
Emotional intelligence (EI) is the unique repertoire of emotional skills that a person uses to navigate the everyday challenges of life. Research has demonstrated that an individual's EI or (EQ) is often a more accurate predictor of success than the individual's IQ. No matter how intellectually intelligent someone is, their success is still governed by how well they communicate their ideas and interact with their peers.
Considering an Emotional Intelligence Assessment for your organization, company, or practice?
Questions you should ask:
Is the assessment a Level B instrument and is it scientifically validated? Level B means that the assessment has been constructed to a robust psychometric standard. Most EI assessments in the marketplace today are not Level B. Non Level B EI assessments may still provide some value but they are not backed the science, reliability, and validity of a Level B. The EQ-i is the worlds first scientifically validated assessment of emotional intelligence. One option to investigate the assessment you are considering is The Mental Measurement Yearbook, from the Buros Institute. The Buros Insitute reviews psychological assessment tools. It is a highly respected publication in the assessment industry. To ensure that you are using a well normed, well validated, and reliable assessment go to their website (http://buros.unl.edu/buros/jsp/search.jsp ) to see if the emotional intelligence assessment you are considering is listed. For the EQ-i search Emotional Quotient Inventory. What does it take to make their list? More Information Buros Institute
Is the assessment reliable? The EQ-i has been proven as a reliable assessment of emotional intelligence ( it measures what is says it measures) Based on results from numerous statistical analyses, users of the EQ-i 2.0 can be confident that the scores generated by this assessment will be consistent and reliable. The EQ-i is recognized by the American Psychological Association as a reliable assessment of emotional intelligence and considered a Level B Instrument that requires it's users to be certified.
Is there a technical manual that describes the assessment development and validation methods? The EQ-i has a comprehensive technical manual that gives the Certified practitioner access to extensive data on the research, testing, validation, and reliability.
Initially based on the 20 years of research by Dr. Reuven Bar-On and completed by over 1 million people worldwide, the EQi® report is the premier measure of self-report social emotional intelligence. The EQi® and EQ-360® assessments measure one's self-reported potential to deal with daily environmental demands and pressures, and helps predict one's success in both professional and personal pursuits.
The document is a 360 degree feedback report for Ashish Gildiyal dated September 25, 2012. It contains 7 sections that provide an introduction to 360 degree feedback, define the competencies being assessed, provide a summary of results, detailed feedback on competency ratings, a summary data chart for comparison to group averages, ratings on the importance of competencies, and open comments from raters. The report analyzes ratings received from the individual, their manager, peers, and direct reports to evaluate strengths and areas for development.
The document is a proposal from The Brookeside Group to partner with Global Partners on a pilot program called EnAct to measure client relationships and identify opportunities to strengthen relationships and increase client profitability and sales. The proposal outlines a 3-phase plan to survey clients, analyze results, provide customized action plans, and expand the program over time with additional training, consulting, and client surveys.
The document is a proposal from The Brookeside Group to partner with Global Partners on a pilot program called EnAct to measure client relationships and identify opportunities to strengthen relationships and increase client profitability and sales. The proposal outlines a 3-phase approach including launching surveys of 125 clients, expanding the data collection, and providing consulting, training and additional rollouts of the EnAct software tool.
A SWOT analysis is a strategic planning tool used to evaluate the strengths, weaknesses, opportunities, and threats involved in a project or business venture. Strengths and weaknesses are internal factors, while opportunities and threats come from outside the organization. A cross-functional team performs a SWOT analysis early in project development to assess environmental factors and the organization's situation. Examples of strengths/weaknesses and opportunities/threats are provided. Mind maps can represent semantic connections and be used for note-taking, brainstorming, and summarizing. They provide a visual way to structure a SWOT analysis using the four categories at the root node and fleshing out details in subsequent nodes.
- 90% of executives surveyed think customer experience is very important for their company's strategy in 2010, and 80% want to use it to differentiate from competitors.
- While most companies have some customer experience practices in place, like VoC programs and customer experience leaders, they still face obstacles like a lack of clear strategy and cross-organizational cooperation.
- Companies are taking more action on customer experience compared to last year, but still struggle with satisfying customers, especially online where satisfaction is lowest.
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The document provides feedback from a 360-degree leadership assessment survey of Patrick O'Sullivan conducted by IBM. The survey received feedback from 100 individuals across Patrick's team and other teams. It includes summaries of Patrick's Business Leadership Report, Competencies Report, and Derailment Report. The Business Leadership Report shows that Patrick has a positive influence on his team and generally meets or exceeds average ratings of top IBM leaders. The Competencies Report indicates Patrick's self-ratings are generally lower than the ratings from others. And the Derailment Report finds little to no evidence of derailing behaviors based on feedback from Patrick, his direct reports, colleagues, and managers.
How To Become a Hero in the Midst of a Financial Meltdownpeppercom
"How To Become a Hero in the Midst of a Financial Meltdown" is a first-of-its kind best practices panel, looking at how companies can maintain and even improve a reputation in times of great potential risk. Reflecting on the September 15th Lehman Brothers collapse, this panel of experts will come together to examine how companies should communicate internally and externally in ways that help maintain your corporate reputation and ensure that employees remain focused and productive. Additionally, the panel will discuss how times of reputation risk can be leveraged to improve your position with key stakeholders and build the next generation of leaders.
This document provides guidance on implementing propensity score matching (PSM) for empirical analysis. It begins by explaining that PSM is a non-experimental technique used to reduce selection bias in observational studies. It matches treatment and control group units based on propensity scores that represent the probability of being assigned to treatment. The document then offers practical advice on applying PSM, including how to estimate propensity scores, choose matching algorithms, check matching quality, and conduct sensitivity analysis. It recommends testing multiple matching algorithms and sensitivity of results to assess robustness. Overall, the guidance aims to help researchers properly apply PSM to obtain unbiased treatment effect estimates from non-randomized data.
Prime Performance 2011 Investment Call Center Satisfaction SurveyJim S Miller
The document summarizes a survey of over 2,000 clients who recently interacted with call centers at major investment firms. Key findings include:
- Overall client satisfaction with call center service was 74%, with a net satisfaction score of 71% across all firms.
- T. Rowe Price had the highest net satisfaction score of 80%, followed by Charles Schwab at 77% and Vanguard at 76%.
- Younger generations, such as Gen Y, reported lower satisfaction levels than older generations such as Boomers and Pre-Boomers. Client satisfaction levels tended to increase with age.
- Satisfaction levels varied somewhat across firms for different age groups, with T. Rowe Price performing best
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The document provides an overview of a presentation on high performance economic development. It discusses how economic development is a team sport and introduces Atlas, a marketing firm specializing in economic development. It outlines the need for metrics in economic development and how to implement a metrics-based approach. The presentation includes exercises where attendees prepare metrics presentations for their communities and provides contact information for the speaker.
Developing Metrics for Financial Shared Services: Best Practices, Tips and T...Jeff Zwier
The document discusses best practices for developing metrics for financial shared services. It recommends focusing metrics on information rather than data, isolating processes to select the appropriate level of analysis, and ensuring metrics have clearly defined inputs, outputs, and impacts. It also provides tips on designing dashboards, scorecards, and reports to effectively communicate metrics to different audiences.
Reporting involves building, organizing, and summarizing raw data into reports that raise questions about what is happening in the business. Analysis transforms this information into insights by interpreting the data at a deeper level to answer questions and provide actionable recommendations about why things are happening and what can be done. Both reporting and analysis play important roles in driving actions that create greater value for organizations, with reporting providing information to identify issues and analysis providing explanations and solutions to help bridge the gap between data and actions.
The document discusses an employee engagement survey conducted by XYZ Pte Ltd. to measure engagement levels. It finds that engagement scores (EES) vary by department, with administrative employees having the highest scores and software engineers the lowest. Recently hired employees also tend to have lower engagement across departments. The document further examines EES differences between managers, identifying some in software engineering and production with lower average team scores that warrant further investigation. Overall, the analysis suggests departments and managers significantly influence EES, so management should work to increase engagement by engaging managers first to improve employee engagement.
SIOP 2011 Master Collaboration Session: Academic & Practitioner Collabor...Lee Konczak
The document discusses a collaboration between an academic institution (Olin Business School) and a consulting firm (EASI Consult) to design a high-engagement executive assessment experience. They aimed to maximize face validity, engagement, challenge, business relevance, and follow-up action while maintaining psychometric quality. The collaboration blended the industrial-organizational psychology perspective focused on validation and standards, with the business management perspective considering context, outcomes, and strategy. As an example, they developed a 1.5 day high-fidelity assessment center for a Fortune 100 technology firm to evaluate sales executives' ability to transition to strategic consulting roles. It integrated business simulations, assessments, and real-time information to closely mirror real work challenges and
Question and Answers from - A benefits management framework for prioritising programmes webinar
Monday 17 February 2020
presented by:
Dr Hugo Minney
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/a-benefits-management-framework-for-prioritising-programmes-webinar/
This supports the APM publication “A guide to using a benefits management framework” and takes participants through the implementation process:
https://www.apm.org.uk/book-shop/a-guide-to-using-a-benefits-management-framework/
Presentation slides:
https://www.slideshare.net/assocpm/a-benefits-management-framework-for-prioritising-programmes-webinar-17-february-2020
Crowdsourcing, Transparency and Results Based Charity RatingsCharityNav
Charity Navigator's President & CEO, Ken Berger, presented on the topic of “Crowdsourcing, Transparency and Results Based Charity Ratings: The Next Generation of Nonprofit Evaluation” at Columbia University.
The document contains confidential information about AAUM. Disclosing this information could damage AAUM. AAUM owns all confidential information in any media.
The document discusses the functions and importance of performance appraisal for risk management functions. It provides examples of how to obtain feedback from senior management, business teams, other risk management functions, and the risk management team itself to evaluate performance. A variety of performance appraisal methods are also outlined including ranking, rating scales, checklists, critical incidents, essays, and behaviorally anchored rating scales.
Similar to 360 Feedback Report For Lucia Aschettino Feb 2009 (20)
The document outlines the American Health Information Management Association's (AHIMA) Consumer Health Information Bill of Rights. The Bill of Rights establishes 8 rights that consumers have regarding their personal health information, including the right to access and obtain their health information, request changes to incorrect or incomplete information, and file complaints if these rights are violated. AHIMA created this Bill of Rights to educate the public about their legal protections for personal health information and ensure individuals understand how their information is collected, used, and shared.
The document provides an introduction to patient portals, including defining what a patient portal is, trends in patient portal usage, and challenges with implementing and managing portals. It discusses stakeholders to involve in the selection and implementation process, and outlines operations and management considerations like registration, policies and procedures, data integrity, and legal requirements. The document also addresses education and training needs and potential future uses of patient portals.
This document provides an overview of consumer engagement in healthcare, including key definitions, drivers, and considerations. It defines consumer engagement as activities that involve interacting with providers, seeking health information, maintaining personal health records, and playing an active role in healthcare decisions. Some of the main drivers of consumer engagement include increasing healthcare costs, limited provider time, and the need for consumers to spearhead decisions across their healthcare lifecycle. The document also outlines regulatory drivers like CMS programs that tie provider reimbursement to quality and cost metrics. Overall, the document serves to introduce the importance of consumer engagement for both patients and providers.
The document provides an assessment and overview of the Pioneer role. It describes a Pioneer as someone who is excited by new experiences and seeks out unfamiliar situations. Pioneers enjoy exploring uncharted territory and taking the first steps into undiscovered areas. They are optimistic and energized by change, new ideas, challenges to the status quo, and finding new ways forward. The document outlines how Pioneers can maximize their impact by tying new ideas and approaches to solving existing problems and helping teams overcome roadblocks.
Lucia Aschettino has over 20 years of experience improving business processes through online transformation and a focus on customer needs. She is currently seeking a position in the healthcare industry utilizing her expertise in EHR/EMR systems, process management, and improving the patient experience. As a senior manager at Pitney Bowes, she reduced customer contact times by 32% and increased self-service usage through new online initiatives.
This document is a StrengthsFinder 2.0 report that identifies Lucia Aschettino's top 5 themes: Learner, Futuristic, Ideation, Command, and Responsibility. For each theme, it provides a shared description and a personalized strengths insight that highlights talents and qualities that make Lucia stand out for that theme. The insights identify words and behaviors that Lucia exhibits based on her natural talents.
Lucia A. Aschettino prefers take-charge and developmental roles where she can work with people, coordinate programs, and orchestrate activities. She is accommodating in her approach and uses influence to produce team outcomes. She organizes and facilitates action programs while persuading others to focus on objectives. Frustration arises from petty details and bureaucratic practices. She expects management to involve everyone, discuss options, and explain rationales for sharing ideas and input. She will be a team player if properly approached. Motivational needs include focusing energy on immediate, opportunity-increasing projects and decisions. She is quick, optimistic, and persistent in bringing undertakings to completion. Self-esteem increases through stimulating achievements and tangible rewards
The document provides an assessment and overview of the Pioneer role. It describes a Pioneer as someone who is excited by new experiences and seeks out unfamiliar situations. Pioneers enjoy exploring uncharted territory and taking the first steps into undiscovered areas. They are optimistic and energized by change, new ideas, challenges to the status quo, and finding new ways forward. The document outlines how Pioneers can maximize their impact by tying new ideas and approaches to solving existing problems and helping teams overcome roadblocks.
Volunteer december-2011-pcsw st of ct board-newsletterLucia Aschettino
The ConnGAP report found that women make up 34.4% of appointments in Governor Malloy's administration, which is 3% fewer than in the previous administration. While the Governor's office cited two additional female appointments that were not included in the report, adding those would also require adding similar male appointments, so it would not change the percentage. The PCSW aims to promote more women for leadership positions to benefit from diverse perspectives. Some progress has been made with several women appointed to head agencies. But the PCSW believes more can still be done to have leadership better reflect the 51% of the population that are women.
Lucia Aschettino has over 20 years of experience in healthcare, eBusiness, and business process management. She has a proven track record of improving business results by transforming offline processes to online processes and optimizing the customer experience. Aschettino holds several professional certifications including HITPro, PMP, and ABPMP and seeks an opportunity in the eHealth healthcare industry to apply her skills and expertise.
The document summarizes an event focused on maximizing customer interactions and experiences. The event will bring together over 30 speakers from various industries to share best practices on topics such as designing customer feedback systems, empowering customer-facing teams, and connecting customer experience to business performance. Attendees will learn how to prioritize crucial customer needs, boost loyalty through every customer touchpoint, and fine-tune their customer experience management strategy. The goal is to provide practical guidance and real-world examples to help participants optimize their approach to customer engagement.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdfonlyfansmanagedau
In the competitive world of content creation, standing out and maximising revenue on platforms like OnlyFans can be challenging. This is where partnering with an OnlyFans agency can make a significant difference. Here are five key benefits for content creators considering this option:
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
Dive into this presentation and learn about the ways in which you can buy an engagement ring. This guide will help you choose the perfect engagement rings for women.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Herman Kienhuis
Presentation by Herman Kienhuis (Curiosity VC) on developments in AI, the venture capital investment landscape and Curiosity VC's approach to investing, at the alumni event of Amsterdam Business School (University of Amsterdam) on June 13, 2024 in Amsterdam.
Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdfPridesys IT Ltd.
Pridesys Garments ERP is one of the leading ERP solution provider, especially for Garments industries which is integrated with
different modules that cover all the aspects of your Garments Business. This solution supports multi-currency and multi-location
based operations. It aims at keeping track of all the activities including receiving an order from buyer, costing of order, resource
planning, procurement of raw materials, production management, inventory management, import-export process, order
reconciliation process etc. It’s also integrated with other modules of Pridesys ERP including finance, accounts, HR, supply-chain etc.
With this automated solution you can easily track your business activities and entire operations of your garments manufacturing
proces
Cover Story - China's Investment Leader - Dr. Alyce SUmsthrill
In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
China’s official organizer of the Expo, CCPIT (China Council for the Promotion of International Trade https://en.ccpit.org/) has chosen Dr. Alyce Su as the Cover Person with Cover Story, in the Expo’s official magazine distributed throughout the Expo, showcasing China’s New Generation of Leaders to the World.
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
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