1. RESUME
ADITYA.D.SAWANT
E-mail - aditya.sawant30490@gmail.com
Ph.no - 8237478925
OBJECTIVE
I want to explore and excel in the field of networking with hard work and skills to help the
company that provides me sufficient avenues for professional growth through nurturing
my technical skills and competencies.
Certifications
CCNA : Cisco Certified Network Associate (200-120)
Cisco Id : CSCO12763722
ITIL : ITIL V3 certified (certificate no - 5706995.20542879)
NETWORKING SKILLS
 Good understanding of OSI Model, TCP/IP protocolsuite (IP, ARP, ICMP, TCP, UDP,
RARP, FTP, TFTP)
 Well understanding of Bridging and switching concepts and LAN technologies
 IP addressing and subnetting, Routing concepts
 Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP.
 Functioning knowledge of wan solution, protocolHDLC, PPP.
 Switches: Basic Configuration & VLAN setup on Cisco 1900, 2950, 2960 Switches.
 Router: Basic Configuration & monitoring of Cisco 2500, 2600, 1800
 Hands-on experience on Cisco routers and switches.
 Troubleshoot major issues related to enterprise network.
 Sound knowledge of protocols - HSRP, VRRP, GLBP.
 Basic knowledge of STP, RSTP.

2. PROFESSIONAL WORK HISTORY
TATA COMMUNICATIONS LTD, PUNE Dec 2013 – PRESENT
Team :- Corporate Helpdesk
Role :- Technical Support Executive
Duration : - Dec 2013 – May 2015
Responsibilities :-
 Book trouble tickets for Tata Communications Ltd customers.
 Make sure that ticket is booked in correct severity.
 Understand the query of customer and book ticket accordingly.
 Update customer on the ticket status on call/mail.
 Escalate to the relevant teams for earlier resolution.
Team :- Escalation Desk
Role :- Associate Engineer
Duration :- May 2015 – Dec 2015
Responsibilities :-
 Handle issues that are escalated above GM level.
 Communicate with customers on call/mail for status of their issue.
 Send internal communication to teams to be on the same page.
 Update the TCL management on the escalated issues and status.
 Generate everyday report on issues handled and resolved by escalation desk.
Team :- Global Premium Soc
Role :- Incident Manager
Duration :- Dec 2015 – Present
 Perform first level troubleshooting with premium customers; on call.
 Handle only the premium customers/account for Tata Communications Ltd.
 Troubleshoot, follow-up on the incidents with customer to avoid escalations.
 Open a bridge between relevant stakeholders and internal teams for joint
troubleshooting/updates on the ongoing issues.
 Open bridge with last mile providers and internal teams for joint troubleshooting for
highly escalated issues.
 Send the bridge details and MOM to all the stakeholders to be on the same page.
 Update internal teams and management on all the escalated incidents along with
resolution time.
 Provide detailed RFO and RCA for major incidents.
 Make sure that the SLA is not breached for all major incidents.

3. EDUCATION & PROFESSIONAL DEVELOPMENT
B.E Computer Sci – P.V.P.I.T, Pune Univ., 2013
Diploma in Comp Engg – A.I.S.S.M.S Polytechnic, Pune, 2008
S.S.C – State Board, 2005
CCNP Routing – pursuing from RST forum
Co-Curricular Activities
 Awarded as best volleyball player by Rotary Club of Pune at school level.
 Was a student of Shiamak Davar Institute of Performing Arts (SDIPA) for 3
years.
 Participate in TCL Sports Carnival every year in Cricket team.
 Bullet ride from Srinagar to Manali with Dream Riders group.
PERSONAL PROFILE
Date of birth : 30th
April 1990
Address : Flat no-23, Arti Bldg, New Sangvi, Pune
Contact no : 8237478925
Email : aditya.sawant30490@gmail.com
Communication Skills : English, Hindi, Marathi
Interests : Listening music, Travelling.