1. Mobile devices are becoming ubiquitous and marketing must adapt to target mobile professionals on the go. A clear, simple message will be key to success in reaching this new mobile audience. 2. In times of crisis, companies grow fearful and cut investments, but those that continue investing in customer dialogue, even at a minimum, will gain an advantage. Seeing "crisis" as both an opportunity and danger implies the early investors will capture consumer mindshare. 3. The IT market is saturating as offerings become increasingly similar; distinguishing oneself by simplifying messaging and focusing on concrete differences rather than abstract concepts or claims of superiority will help companies stand out.