2.support services (2)
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This document outlines the key steps in providing customer support services which include: 1. Identifying the customer and the type of support services needed which can include help desk, phone, software, network or computer support. 2. Determining the specific area of support needed such as software, hardware, operating systems or applications. 3. Gathering customer information and feedback through surveys to evaluate satisfaction levels and ensure issues are resolved.
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1.support services
This document outlines Muhammad Irfan Bin Nazli's customer support services guidelines. It discusses the types of support services including help desk, phone, software, network, and computer support. It also covers determining the area of support needed, such as software or hardware, obtaining customer information and complaints, conducting customer surveys, gathering and evaluating customer feedback, compiling records, and producing a customer feedback report. The goal is to provide quality customer support and address any issues.
Support services
This document outlines the steps for determining customer services and gathering feedback. It discusses determining the type of customer support needed, the area of services, and collecting specific customer information. It also describes obtaining customer surveys, using communication devices to gather feedback, interacting with customers, evaluating the feedback, compiling records, and producing a customer feedback report.
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1.support services
This document outlines Muhammad Irfan Bin Nazli's customer support services guidelines. It discusses the types of support services including help desk, phone, software, network, and computer support. It also covers determining the area of support needed, such as software or hardware, obtaining customer information and complaints, conducting customer surveys, gathering and evaluating customer feedback, compiling records, and producing a customer feedback report. The goal is to provide quality customer support and address any issues.
Support services
This document outlines the steps for determining customer services and gathering feedback. It discusses determining the type of customer support needed, the area of services, and collecting specific customer information. It also describes obtaining customer surveys, using communication devices to gather feedback, interacting with customers, evaluating the feedback, compiling records, and producing a customer feedback report.
MEDICINA ALTERRNATIVA EN PANAMÁ
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Error log
This document provides steps to retrieve and view the Windows error log in order to troubleshoot desktop issues. It instructs the user to open the Event Viewer, filter the Application log to show only errors from the last hour, double click an error to view details, copy the error message, and search online to diagnose the problem. In 7 steps, it explains how to access, filter, and extract information from the Windows error log.
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2.support services (2)
- 1. SUPPORT SERVICES BY : MUHAMMAD IRFAN BIN NAZLI
- 2. IDENTIFY CUSTOMER SERVICE AREAS DETERMINE SERVICES TYPE CUSTOMER SERVICES GUIDELINES KENALPASTI JENIS – JENIS SUPPORT : 1.HELP DESK SUPPORT 2.PHONE SUPPORT 3.SOFTWARE SUPPORT 4.NETWORK SUPPORT 5.COMPUTER SUPPORT DETERMINE AREA OF SERVICES KENAL PASTI PERKHIDMATAN SOKONGAN YANG DIPERLUKAN OLEH PELANGGAN : 1.SOFTWARE(OS/APPLICATION/ANTI VIRUS) 2.HARDWARE(COMPUTER/NIC) DETERMINE CUSTOMER PARTICULAR/INF ORMATION 1.ISI BORANG ADUAN PELANGGAN (LAMPIRAN 202 (A) ) 2.DAPATKAN MAKLUMAT PERIBADI PELANGGAN (LAMPIRAN 202 (B) )
- 3. CUSTOMER SURVEYOBATAIN CUSTOMER SURVEY *AMBIL BORANG SURVEY DARIPADA JABATAN DALAM DUA BENTUK SALINAN . IAITU SOFTCOPY DAN HARDCOPY USE COMMUNICCATION DEVICE MAXIMIZEKAN PENGGUNAAN MEDIA UNTUK MENDAPATKAN SEMULA BORANG SURVEY GATHER FEEDBACK FROM CUSTOMER DAPATKAN SEMULA BORANG SURVEY DARIPADA CUSTOMER (EMAIL,FAX,PHONE,BY HAND) INTERACT WITH CUSTOMER EVALUTE CUSTOMER FEEDBACK KIRA DAN JUMLAHKAN PELANGGAN YANG PUAS HATI / TIDAK ISIKAN DALAM JADUAL (LAMPIRAN 202(F) ) BERI RESPON / MAKLUMBALAS SEMULA KEPADA PELANGGAN UNTUK MEMBERITAHU SAMA ADA BARANG TELAH DITERIMA ATAU TIDAK
- 4. COMPILE RECORD KUMPULKAN BORANG ADUAN KEROSAKAN , BUKU LOG , KEROSAKAN DAN SOAL SELIDIK (SURVEY) *PILIH STATUS YANG SELESAI SAHAJA PRODUCE CUSTOMER FEEDBACK REPORT BERDASARKAN BORANG ADUAN KEROSAKAN , BUKU LOG DAN SOAL SELIDIK , BUAT ANALISA DAN SEDIAKAN LAPORAN LENGKAP
- 5. THAT’S ALL FROM ME ! THANKYOU VERY MUCH