This document outlines Muhammad Irfan Bin Nazli's customer support services guidelines. It discusses the types of support services including help desk, phone, software, network, and computer support. It also covers determining the area of support needed, such as software or hardware, obtaining customer information and complaints, conducting customer surveys, gathering and evaluating customer feedback, compiling records, and producing a customer feedback report. The goal is to provide quality customer support and address any issues.

1. SUPPORT SERVICES
MUHAMMAD IRFAN
BIN NAZLI

2. DETERMINE SERVICETYPE CUSTOMER
SERVICES GUIDELINES
KENALPASTI JENIS – JENIS SUPPORT :
1.HELP DESK SUPPORT
2.PHONE SUPPORT
3.SOFTWARE SUPPORT
4.NETWORK SUPPORT
5.COMPUTER SUPPORT

3. DETERMINE AREA OF SERVICES
KENAL PASTI PERKHIDMATAN SOKONGANYANG
DIPERLUKAN OLEH PELANGGAN :
1.SOFTWARE(OS/APPLICATION/ANTIVIRUS)
2.HARDWARE(COMPUTER/NIC)

4. DETERMINE CUSTOMER
PARTICULAR/INFORMATION
1.ISI BORANG ADUAN PELANGGAN
(LAMPIRAN 202 (A) )
2.DAPATKAN MAKLUMAT PERIBADI PELANGGAN
(LAMPIRAN 202 (B) )

5. CUSTOMER SURVEY

6. OBATAIN CUSTOMER SURVEY
*AMBIL BORANG SURVEY DARIPADA
JABATAN DALAM DUA BENTUK SALINAN
. IAITU SOFTCOPY DAN HARDCOPY

7. USE COMMUNICCATION DEVICE
MAXIMIZEKAN PENGGUNAAN MEDIA UNTUK
MENDAPATKAN SEMULA BORANG SURVEY

8. GATHER FEEDBACK FROM
CUSTOMER
DAPATKAN SEMULA BORANG SURVEY DARIPADA
CUSTOMER (EMAIL,FAX,PHONE,BY HAND)

9. INTERACTWITH CUSTOMER
BERI RESPON / MAKLUMBALAS SEMULA KEPADA
PELANGGAN UNTUK MEMBERITAHU SAMA ADA
BARANGTELAH DITERIMA ATAUTIDAK

10. EVALUTE CUSTOMER FEEDBACK
KIRA DAN JUMLAHKAN PELANGGANYANG PUAS HATI /
TIDAK ISIKAN DALAM JADUAL (LAMPIRAN 202(F) )

11. COMPILE RECORD
KUMPULKAN BORANG ADUAN KEROSAKAN ,
BUKU LOG , KEROSAKAN DAN SOAL SELIDIK
(SURVEY)
*PILIH STATUSYANG SELESAI SAHAJA

12. PRODUCE CUSTOMER FEEDBACK
REPORT
BERDASARKAN BORANG ADUAN KEROSAKAN , BUKU
LOG DAN SOAL SELIDIK , BUAT ANALISA DAN SEDIAKAN
LAPORAN LENGKAP

13. THANKYOU 