SlideShare a Scribd company logo
1 of 41
Download to read offline
Billing week:
from stress to
collections success
Oct 25, 2022
Joshua Lenon & Siobhan Ozege
Lawyer in Residence
2
Joshua Lenon
TODAY’S SPEAKERS
● Attorney admitted into New York
● Certified Privacy Professional
● @JoshuaLenon
Product Manager - Billing
3
Siobhan Ozege
TODAY’S SPEAKERS
● Experience in financial systems across multiple
industries
● Product Manager for 5 years
4
Agenda
● Typical pre-billing workflows
● Billing workflow improvements
● Overview of Clio’s new collections features
● The full collections suite in Clio
● Trust accounting best practices
● Q&A
97%
of stats look pretty when
presented like this
29%
Of firms rely on clients to
pay bills by check
25%
Of firms still mail bills
Typical pre-billing workflows
Log
activities
throughout
the month
Draft bills
for work
throughout
the month
Review and
approve
bills
Send bills to
clients
Wait or
follow up on
payments
Common monthly billing challenges
● Time and expenses arenʼt
always recorded as they
occur
● Unclear approval process
internally
● Drafting and sending bills
individually takes time
● Unclear collections options
for clients
● Time-consuming bill
follow-up
● Manual data entry to record
or account for payments
● Bill sharing made easier
○ More personalization with
message templates
○ Multiple recipients on one
thread
○ Full page bill preview for bills
in bulk
● Personalizing the senderʼs email
address
● Save payment methods at intake
(and itʼs PCI-compliant!)
What’s new?
● In-person payments with QR codes
● New Payment Plan features
○ Include eCheck
○ More installment cadences
○ Multiple payment plans per
client
● Ability to choose when to incur
payment processing fees
● Trust Reconciliation—right in Clio
9
Start collecting
directly from
your bills.
Poll Question #1
Do you provide clients with the option to pay online?
a. Yes
b. No
c. Not yet, but Iʼve been meaning to start
10
11
● Built-in for and by Clio
● Remain compliant with IOLTA/Trust
Accounting rules without any effort
● PCI compliant payments and customer data
collection
● Support from Clioʼs 24/5 team
Payment
processing with Clio
Simple, transparent pricing - no hidden fees
● One rate for all credit cards: 2.8%
● eCheck flat fee: $2.00/transaction
● No card network fees
● Already included in your subscription
● Compliant with IOLTA/Trust
Firms can collect up to 34% more revenue by
optimizing their realization & collection rates.
37%
Of growing law firms are more likely to use
online payments
5%-16%
more revenue each month
Customers using online
payments collect between
$15,179
More per lawyer, on average, was collected
from online payments in 2020
97%
of stats look pretty when
presented like this
73%
Of firms allow clients to
pay invoices electronically
65%
Of consumers prefer to pay
using online payments
39%
When collecting fees via secure online
credit card payment platform, firms get paid
faster than by other means.
8%
Those using online payments saw up to
More new cases per month
81%
of consumers say a law firm's ability to offer
payment plans influences their hireabilty.
22
Make paying convenient,
right from the bill.
Maximize your use of Clio and connect your billing
and payments
● Saves time
● Better client experience with greater convenience & accessibility
● Gets you paid sooner
● Allows you to reduce non-billable hours spent on collections
● Reduces manual errors
24
Create Bill Message
Templates
Retain every ounce of personalization while
automating bill sharing.
● More autofill fields for greater customization
● Autofill fields for the subject line
● Personalize up to 20 different templates by
practice area, attorney, client, and more
25
Automated Bill
Reminders
Set it and forget it. Customize automated bill
reminder templates—from the message,
frequency, and recipients—to collect on
outstanding balances.
● Autofill fields further personalize the
message
● Create multiple reminders
$190M
Has been collected from Automated Bill
Reminders alone
27
Smoother bill sharing
Bill sharing in bulk just got easier. Send them by
email, client portal, or text messaging.
● Preview bills and see what your clients will
see before theyʼre sent
● Include multiple recipients of the same bill
on the same email thread
Replace image
28
Share multiple ways
Send bills with more convenience and accessibility
to suit the preferences and needs of your clients.
● Email
● Mobile-friendly client portal
● Text Messaging
Replace image
57%
Of bills and trust requests with an online payment
method are paid within the first 24 hours
30
Improve bill
deliverability
Change the senderʼs email address to your own
instead of notifications@clio.com.
● An address clients trust, and will open
● Immediate notification of bounced or
blocked emails
● Available for Google and Microsoft email
services
31
Payment plans
70% of consumers want the option to pay via
payment plans.
Collect on more of your outstanding balances or
avoid them completely by allowing clients to pay
in manageable amounts.
● Customized payment plans
● Flexibility
● Accessibility to legal representation
32
Saving payment
methods at intake
Make pre-billing even easier by charging payment
methods already stored by clients at intake (or any
time).
● PCI-compliant
● Quick ʻrequest paymentʼ link
● Manage payment methods from the contact
or matter dashboard
● Save multiple methods at once
● Credit card, eCheck/ACH
33
Make it universally easy
to get paid
Embed QR codes on your website or print off the
code and display it in your office.
● QR code in-person
● Pay now button or QR code embedded on
your website
Poll Question #2
Do you regularly reconcile funds in trust?
a. Yes
b. Not always - itʼs a pain
c. No, I donʼt manage trust funds
34
Evergreen Trust
The same collections functionality you would
add to your billing also applies to trust.
● Get notice when a clientʼs trust balance
drops below an agreed threshold
● Same easy payment options through
Clio Payments
○ Secure click-to-pay links
○ QR codes and website links
● IOLTA compliant
The impact of trust
accounts on your
realization and collection
rates
Adjust your trust accounting practices to gain even
more efficiency
● Automate transaction matching
with a business accounting
program that integrates with
Clio
● Use Clio for trust reconciliation
38
Takeaways
● Automate repetitive tasks by delegating
work to Clio
● Getting paid with Clio is better than other
methods and providers due to:
○ IOLTA compliance
○ Simple, transparent pricing
○ Available already in your
subscription
● Keep your financials all together
39
Whether you’re not
processing online
payments or using the
LawPay integration,
switching to Clio is easy.
● Already available in your account
● Everything is in one place
● Clients get more ways to pay
● Simple, transparent pricing with no
hidden fees
● IOLTA account protection & PCI compliant
40
Questions
Thank You

More Related Content

What's hot

5 Things Your Intake Strategy Needs to Take on More Clients With Ease
5 Things Your Intake Strategy Needs to Take on More Clients With Ease5 Things Your Intake Strategy Needs to Take on More Clients With Ease
5 Things Your Intake Strategy Needs to Take on More Clients With EaseClio - Cloud-Based Legal Technology
 
Maximizing Team Productivity with Microsoft Office 365
Maximizing Team Productivity with Microsoft Office 365Maximizing Team Productivity with Microsoft Office 365
Maximizing Team Productivity with Microsoft Office 365SWC Technology Partners
 
Get Paid Faster: Everything Your Law Firm Needs to Know About Automated Billi...
Get Paid Faster: Everything Your Law Firm Needs to Know About Automated Billi...Get Paid Faster: Everything Your Law Firm Needs to Know About Automated Billi...
Get Paid Faster: Everything Your Law Firm Needs to Know About Automated Billi...Clio - Cloud-Based Legal Technology
 
Webinar Slide Deck_ How To Use Google’s Local Services Ads_ The Most Cost-Eff...
Webinar Slide Deck_ How To Use Google’s Local Services Ads_ The Most Cost-Eff...Webinar Slide Deck_ How To Use Google’s Local Services Ads_ The Most Cost-Eff...
Webinar Slide Deck_ How To Use Google’s Local Services Ads_ The Most Cost-Eff...Clio - Cloud-Based Legal Technology
 
Isms awareness training
Isms awareness trainingIsms awareness training
Isms awareness trainingSAROJ BEHERA
 
Microsoft Office 365
Microsoft Office 365Microsoft Office 365
Microsoft Office 365Novosco
 
Domino Fitness. Time for a Health Check
Domino Fitness. Time for a Health CheckDomino Fitness. Time for a Health Check
Domino Fitness. Time for a Health CheckJared Roberts
 
Audit of it infrastructure
Audit of it infrastructureAudit of it infrastructure
Audit of it infrastructurepramod_kmr73
 

What's hot (20)

5 Things Your Intake Strategy Needs to Take on More Clients With Ease
5 Things Your Intake Strategy Needs to Take on More Clients With Ease5 Things Your Intake Strategy Needs to Take on More Clients With Ease
5 Things Your Intake Strategy Needs to Take on More Clients With Ease
 
Utilizing Technology to Design Efficient Law Firm Processes
Utilizing Technology to Design Efficient Law Firm ProcessesUtilizing Technology to Design Efficient Law Firm Processes
Utilizing Technology to Design Efficient Law Firm Processes
 
How to Build a Modern Law Firm
How to Build a Modern Law FirmHow to Build a Modern Law Firm
How to Build a Modern Law Firm
 
Maximizing Team Productivity with Microsoft Office 365
Maximizing Team Productivity with Microsoft Office 365Maximizing Team Productivity with Microsoft Office 365
Maximizing Team Productivity with Microsoft Office 365
 
Building Out Your Law Firm Tool Box
Building Out Your Law Firm Tool BoxBuilding Out Your Law Firm Tool Box
Building Out Your Law Firm Tool Box
 
2022 in Review: What's Working for Your Firm and What Isn't
2022 in Review: What's Working for Your Firm and What Isn't2022 in Review: What's Working for Your Firm and What Isn't
2022 in Review: What's Working for Your Firm and What Isn't
 
Get Paid Faster: Everything Your Law Firm Needs to Know About Automated Billi...
Get Paid Faster: Everything Your Law Firm Needs to Know About Automated Billi...Get Paid Faster: Everything Your Law Firm Needs to Know About Automated Billi...
Get Paid Faster: Everything Your Law Firm Needs to Know About Automated Billi...
 
90-Day Goal Setting for Legal Professionals
90-Day Goal Setting for Legal Professionals90-Day Goal Setting for Legal Professionals
90-Day Goal Setting for Legal Professionals
 
Watch How Family Lawyers Use Clio
Watch How Family Lawyers Use ClioWatch How Family Lawyers Use Clio
Watch How Family Lawyers Use Clio
 
Disaster and Succession Planning for Law Firms
Disaster and Succession Planning for Law FirmsDisaster and Succession Planning for Law Firms
Disaster and Succession Planning for Law Firms
 
Watch How Law Firms Use Clio - June 2022
Watch How Law Firms Use Clio - June 2022Watch How Law Firms Use Clio - June 2022
Watch How Law Firms Use Clio - June 2022
 
Reclaim Your Time in 2023 with Clio’s Newest Features
Reclaim Your Time in 2023 with Clio’s Newest FeaturesReclaim Your Time in 2023 with Clio’s Newest Features
Reclaim Your Time in 2023 with Clio’s Newest Features
 
Webinar Slide Deck_ How To Use Google’s Local Services Ads_ The Most Cost-Eff...
Webinar Slide Deck_ How To Use Google’s Local Services Ads_ The Most Cost-Eff...Webinar Slide Deck_ How To Use Google’s Local Services Ads_ The Most Cost-Eff...
Webinar Slide Deck_ How To Use Google’s Local Services Ads_ The Most Cost-Eff...
 
Get To Know Clio’s New Payment Platform
Get To Know Clio’s New Payment PlatformGet To Know Clio’s New Payment Platform
Get To Know Clio’s New Payment Platform
 
Isms awareness training
Isms awareness trainingIsms awareness training
Isms awareness training
 
How to Build the Best Virtual Law Firm.pptx (2).pdf
 How to Build the Best Virtual Law Firm.pptx (2).pdf How to Build the Best Virtual Law Firm.pptx (2).pdf
How to Build the Best Virtual Law Firm.pptx (2).pdf
 
Microsoft Office 365
Microsoft Office 365Microsoft Office 365
Microsoft Office 365
 
Strategies and Tools for Keeping Clients Happy
Strategies and Tools for Keeping Clients HappyStrategies and Tools for Keeping Clients Happy
Strategies and Tools for Keeping Clients Happy
 
Domino Fitness. Time for a Health Check
Domino Fitness. Time for a Health CheckDomino Fitness. Time for a Health Check
Domino Fitness. Time for a Health Check
 
Audit of it infrastructure
Audit of it infrastructureAudit of it infrastructure
Audit of it infrastructure
 

Similar to Billing Week Stress to Collections Success Webinar.pdf

Everything You Want—and Need—To Know About Clio’s New Payment Processing Plat...
Everything You Want—and Need—To Know About Clio’s New Payment Processing Plat...Everything You Want—and Need—To Know About Clio’s New Payment Processing Plat...
Everything You Want—and Need—To Know About Clio’s New Payment Processing Plat...Clio - Cloud-Based Legal Technology
 
How to Streamline Law Firm Collections with Online Payments in Clio Manage
How to Streamline Law Firm Collections with Online Payments in Clio ManageHow to Streamline Law Firm Collections with Online Payments in Clio Manage
How to Streamline Law Firm Collections with Online Payments in Clio ManageClio - Cloud-Based Legal Technology
 
Ascend – Insurtech Innovation Award 2023
Ascend – Insurtech Innovation Award 2023Ascend – Insurtech Innovation Award 2023
Ascend – Insurtech Innovation Award 2023The Digital Insurer
 
Presentation Analytix
Presentation   AnalytixPresentation   Analytix
Presentation AnalytixJasonLefter
 
Going Paperless in Payroll
Going Paperless in PayrollGoing Paperless in Payroll
Going Paperless in PayrollMichael Johnson
 
Planning Guidelines for Faster B2B Payments
Planning  Guidelines for Faster B2B PaymentsPlanning  Guidelines for Faster B2B Payments
Planning Guidelines for Faster B2B PaymentsEmagia
 
Accelerate cash flow and reduce costs with digital payments
Accelerate cash flow and reduce costs with digital paymentsAccelerate cash flow and reduce costs with digital payments
Accelerate cash flow and reduce costs with digital paymentsEmagia
 
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...emagia
 
Tips for Improving Debtor Management for Your Online Business in 2023​
Tips for Improving Debtor Management for Your Online Business in 2023​Tips for Improving Debtor Management for Your Online Business in 2023​
Tips for Improving Debtor Management for Your Online Business in 2023​CreditQ1
 
Shorten the O2C cycle with digital invoicing and payments
Shorten the O2C cycle with digital invoicing and paymentsShorten the O2C cycle with digital invoicing and payments
Shorten the O2C cycle with digital invoicing and paymentsEmagia
 
All you need to know about credit repair
All you need to know about credit repairAll you need to know about credit repair
All you need to know about credit repairitio Innovex Pvt Ltv
 
Digital Invoicing and Digital Payments | Electronic Invoicing | E-Invoicing S...
Digital Invoicing and Digital Payments | Electronic Invoicing | E-Invoicing S...Digital Invoicing and Digital Payments | Electronic Invoicing | E-Invoicing S...
Digital Invoicing and Digital Payments | Electronic Invoicing | E-Invoicing S...Emagia
 
Perfect Your Touchless Invoicing
Perfect Your Touchless InvoicingPerfect Your Touchless Invoicing
Perfect Your Touchless InvoicingTradeshift
 
Successful Cashless Societies and how the rest are set to Emulate this Model ...
Successful Cashless Societies and how the rest are set to Emulate this Model ...Successful Cashless Societies and how the rest are set to Emulate this Model ...
Successful Cashless Societies and how the rest are set to Emulate this Model ...Shift Conference
 
Boost Your Revenue with AI-Powered Digital Credit | Revenue Challenge | Emagi...
Boost Your Revenue with AI-Powered Digital Credit | Revenue Challenge | Emagi...Boost Your Revenue with AI-Powered Digital Credit | Revenue Challenge | Emagi...
Boost Your Revenue with AI-Powered Digital Credit | Revenue Challenge | Emagi...emagia
 
Supplier Payment Optimization Part 2
Supplier Payment Optimization Part 2Supplier Payment Optimization Part 2
Supplier Payment Optimization Part 2EML Payments
 

Similar to Billing Week Stress to Collections Success Webinar.pdf (20)

Everything You Want—and Need—To Know About Clio’s New Payment Processing Plat...
Everything You Want—and Need—To Know About Clio’s New Payment Processing Plat...Everything You Want—and Need—To Know About Clio’s New Payment Processing Plat...
Everything You Want—and Need—To Know About Clio’s New Payment Processing Plat...
 
How to Streamline Law Firm Collections with Online Payments in Clio Manage
How to Streamline Law Firm Collections with Online Payments in Clio ManageHow to Streamline Law Firm Collections with Online Payments in Clio Manage
How to Streamline Law Firm Collections with Online Payments in Clio Manage
 
Tips for Optimizing Your Firm's Billing and Collections
Tips for Optimizing Your Firm's Billing and CollectionsTips for Optimizing Your Firm's Billing and Collections
Tips for Optimizing Your Firm's Billing and Collections
 
Ascend – Insurtech Innovation Award 2023
Ascend – Insurtech Innovation Award 2023Ascend – Insurtech Innovation Award 2023
Ascend – Insurtech Innovation Award 2023
 
Presentation Analytix
Presentation   AnalytixPresentation   Analytix
Presentation Analytix
 
Going Paperless in Payroll
Going Paperless in PayrollGoing Paperless in Payroll
Going Paperless in Payroll
 
Planning Guidelines for Faster B2B Payments
Planning  Guidelines for Faster B2B PaymentsPlanning  Guidelines for Faster B2B Payments
Planning Guidelines for Faster B2B Payments
 
Accelerate cash flow and reduce costs with digital payments
Accelerate cash flow and reduce costs with digital paymentsAccelerate cash flow and reduce costs with digital payments
Accelerate cash flow and reduce costs with digital payments
 
BrightPay and Modulr: Webinar for Accountants
BrightPay and Modulr: Webinar for AccountantsBrightPay and Modulr: Webinar for Accountants
BrightPay and Modulr: Webinar for Accountants
 
Take the pain out of payroll: Integrate your payroll and payment workflows
Take the pain out of payroll: Integrate your payroll and payment workflowsTake the pain out of payroll: Integrate your payroll and payment workflows
Take the pain out of payroll: Integrate your payroll and payment workflows
 
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
Digital Invoicing & Digital Payments | Emagia Digital Invoicing Software | Di...
 
E invoicing
E invoicing E invoicing
E invoicing
 
Tips for Improving Debtor Management for Your Online Business in 2023​
Tips for Improving Debtor Management for Your Online Business in 2023​Tips for Improving Debtor Management for Your Online Business in 2023​
Tips for Improving Debtor Management for Your Online Business in 2023​
 
Shorten the O2C cycle with digital invoicing and payments
Shorten the O2C cycle with digital invoicing and paymentsShorten the O2C cycle with digital invoicing and payments
Shorten the O2C cycle with digital invoicing and payments
 
All you need to know about credit repair
All you need to know about credit repairAll you need to know about credit repair
All you need to know about credit repair
 
Digital Invoicing and Digital Payments | Electronic Invoicing | E-Invoicing S...
Digital Invoicing and Digital Payments | Electronic Invoicing | E-Invoicing S...Digital Invoicing and Digital Payments | Electronic Invoicing | E-Invoicing S...
Digital Invoicing and Digital Payments | Electronic Invoicing | E-Invoicing S...
 
Perfect Your Touchless Invoicing
Perfect Your Touchless InvoicingPerfect Your Touchless Invoicing
Perfect Your Touchless Invoicing
 
Successful Cashless Societies and how the rest are set to Emulate this Model ...
Successful Cashless Societies and how the rest are set to Emulate this Model ...Successful Cashless Societies and how the rest are set to Emulate this Model ...
Successful Cashless Societies and how the rest are set to Emulate this Model ...
 
Boost Your Revenue with AI-Powered Digital Credit | Revenue Challenge | Emagi...
Boost Your Revenue with AI-Powered Digital Credit | Revenue Challenge | Emagi...Boost Your Revenue with AI-Powered Digital Credit | Revenue Challenge | Emagi...
Boost Your Revenue with AI-Powered Digital Credit | Revenue Challenge | Emagi...
 
Supplier Payment Optimization Part 2
Supplier Payment Optimization Part 2Supplier Payment Optimization Part 2
Supplier Payment Optimization Part 2
 

More from Clio - Cloud-Based Legal Technology

Clio App Spotlight: How Clio and Klyant integrate to provide a compliant and ...
Clio App Spotlight: How Clio and Klyant integrate to provide a compliant and ...Clio App Spotlight: How Clio and Klyant integrate to provide a compliant and ...
Clio App Spotlight: How Clio and Klyant integrate to provide a compliant and ...Clio - Cloud-Based Legal Technology
 
Work Less and Make More by Standardizing Intake Processes With Clio Grow
Work Less and Make More by Standardizing Intake Processes With Clio GrowWork Less and Make More by Standardizing Intake Processes With Clio Grow
Work Less and Make More by Standardizing Intake Processes With Clio GrowClio - Cloud-Based Legal Technology
 
How to Build and Optimize Client Intake Workflows With Clio Grow
How to Build and Optimize Client Intake Workflows With Clio GrowHow to Build and Optimize Client Intake Workflows With Clio Grow
How to Build and Optimize Client Intake Workflows With Clio GrowClio - Cloud-Based Legal Technology
 

More from Clio - Cloud-Based Legal Technology (19)

How Automating Client Intake Increases Client Confidence
How Automating Client Intake Increases Client ConfidenceHow Automating Client Intake Increases Client Confidence
How Automating Client Intake Increases Client Confidence
 
2023 Legal Trends for Solo Law Firms
2023 Legal Trends for Solo Law Firms2023 Legal Trends for Solo Law Firms
2023 Legal Trends for Solo Law Firms
 
Increase Your Profits While Reducing Burnout
Increase Your Profits While Reducing BurnoutIncrease Your Profits While Reducing Burnout
Increase Your Profits While Reducing Burnout
 
Insights from the 2022 Legal Trends Report - Slides.pdf
Insights from the 2022 Legal Trends Report - Slides.pdfInsights from the 2022 Legal Trends Report - Slides.pdf
Insights from the 2022 Legal Trends Report - Slides.pdf
 
How to Refine Your Law Firm Business Model
How to Refine Your Law Firm Business ModelHow to Refine Your Law Firm Business Model
How to Refine Your Law Firm Business Model
 
Legal Tech Roundup: Tools and Services Your Firm Needs in 2023
Legal Tech Roundup: Tools and Services Your Firm Needs in 2023Legal Tech Roundup: Tools and Services Your Firm Needs in 2023
Legal Tech Roundup: Tools and Services Your Firm Needs in 2023
 
How to Grow a Law Firm_ From Startup to Success
How to Grow a Law Firm_ From Startup to SuccessHow to Grow a Law Firm_ From Startup to Success
How to Grow a Law Firm_ From Startup to Success
 
Customer Research: How to Gauge Client Satisfaction
Customer Research: How to Gauge Client SatisfactionCustomer Research: How to Gauge Client Satisfaction
Customer Research: How to Gauge Client Satisfaction
 
Cloud Software: The Key to Staff Success and Satisfaction
Cloud Software: The Key to Staff Success and SatisfactionCloud Software: The Key to Staff Success and Satisfaction
Cloud Software: The Key to Staff Success and Satisfaction
 
How to Generate New Business With Client Reviews
How to Generate New Business With Client ReviewsHow to Generate New Business With Client Reviews
How to Generate New Business With Client Reviews
 
Clio App Spotlight: How Clio and Klyant integrate to provide a compliant and ...
Clio App Spotlight: How Clio and Klyant integrate to provide a compliant and ...Clio App Spotlight: How Clio and Klyant integrate to provide a compliant and ...
Clio App Spotlight: How Clio and Klyant integrate to provide a compliant and ...
 
Key Insights from the 2022 Legal Trends Report
Key Insights from the 2022 Legal Trends ReportKey Insights from the 2022 Legal Trends Report
Key Insights from the 2022 Legal Trends Report
 
Work Less and Make More by Standardizing Intake Processes With Clio Grow
Work Less and Make More by Standardizing Intake Processes With Clio GrowWork Less and Make More by Standardizing Intake Processes With Clio Grow
Work Less and Make More by Standardizing Intake Processes With Clio Grow
 
Personal Productivity Tips for Actual Results
Personal Productivity Tips for Actual ResultsPersonal Productivity Tips for Actual Results
Personal Productivity Tips for Actual Results
 
Expanding Your Reach through Paid Advertising
Expanding Your Reach through Paid AdvertisingExpanding Your Reach through Paid Advertising
Expanding Your Reach through Paid Advertising
 
Watch How Law Firms Use Clio
Watch How Law Firms Use ClioWatch How Law Firms Use Clio
Watch How Law Firms Use Clio
 
How to Stand Out on TikTok, Facebook, and Instagram
How to Stand Out on TikTok, Facebook, and InstagramHow to Stand Out on TikTok, Facebook, and Instagram
How to Stand Out on TikTok, Facebook, and Instagram
 
How to Stand Out on LinkedIn and Twitter
How to Stand Out on LinkedIn and TwitterHow to Stand Out on LinkedIn and Twitter
How to Stand Out on LinkedIn and Twitter
 
How to Build and Optimize Client Intake Workflows With Clio Grow
How to Build and Optimize Client Intake Workflows With Clio GrowHow to Build and Optimize Client Intake Workflows With Clio Grow
How to Build and Optimize Client Intake Workflows With Clio Grow
 

Recently uploaded

Bad Spaniel's Consumer Survey on the Use of Disclaimers
Bad Spaniel's Consumer Survey on the Use of DisclaimersBad Spaniel's Consumer Survey on the Use of Disclaimers
Bad Spaniel's Consumer Survey on the Use of DisclaimersMike Keyes
 
一比一原版(McMaster毕业证书)麦克马斯特大学毕业证学历认证可查认证
一比一原版(McMaster毕业证书)麦克马斯特大学毕业证学历认证可查认证一比一原版(McMaster毕业证书)麦克马斯特大学毕业证学历认证可查认证
一比一原版(McMaster毕业证书)麦克马斯特大学毕业证学历认证可查认证trryfxkn
 
Jual obat aborsi Bandung ( 085657271886 ) Cytote pil telat bulan penggugur ka...
Jual obat aborsi Bandung ( 085657271886 ) Cytote pil telat bulan penggugur ka...Jual obat aborsi Bandung ( 085657271886 ) Cytote pil telat bulan penggugur ka...
Jual obat aborsi Bandung ( 085657271886 ) Cytote pil telat bulan penggugur ka...ZurliaSoop
 
一比一原版(OU毕业证书)美国俄亥俄大学毕业证如何办理
一比一原版(OU毕业证书)美国俄亥俄大学毕业证如何办理一比一原版(OU毕业证书)美国俄亥俄大学毕业证如何办理
一比一原版(OU毕业证书)美国俄亥俄大学毕业证如何办理e9733fc35af6
 
Elective Course on Forensic Science in Law
Elective Course on Forensic Science  in LawElective Course on Forensic Science  in Law
Elective Course on Forensic Science in LawNilendra Kumar
 
Understanding the Role of Labor Unions and Collective Bargaining
Understanding the Role of Labor Unions and Collective BargainingUnderstanding the Role of Labor Unions and Collective Bargaining
Understanding the Role of Labor Unions and Collective Bargainingbartzlawgroup1
 
Essential Components of an Effective HIPAA Safeguard Program
Essential Components of an Effective HIPAA Safeguard ProgramEssential Components of an Effective HIPAA Safeguard Program
Essential Components of an Effective HIPAA Safeguard ProgramColington Consulting
 
一比一原版(ASU毕业证书)亚利桑那州立大学毕业证成绩单原件一模一样
一比一原版(ASU毕业证书)亚利桑那州立大学毕业证成绩单原件一模一样一比一原版(ASU毕业证书)亚利桑那州立大学毕业证成绩单原件一模一样
一比一原版(ASU毕业证书)亚利桑那州立大学毕业证成绩单原件一模一样mefyqyn
 
OVERVIEW OF LABOUR LAWS with Case Studies- ppt.ppt
OVERVIEW OF LABOUR LAWS with Case Studies- ppt.pptOVERVIEW OF LABOUR LAWS with Case Studies- ppt.ppt
OVERVIEW OF LABOUR LAWS with Case Studies- ppt.pptRRR Chambers
 
Who is Spencer McDaniel? And Does He Actually Exist?
Who is Spencer McDaniel? And Does He Actually Exist?Who is Spencer McDaniel? And Does He Actually Exist?
Who is Spencer McDaniel? And Does He Actually Exist?Abdul-Hakim Shabazz
 
Mischief Rule of Interpretation of statutes
Mischief Rule of Interpretation of statutesMischief Rule of Interpretation of statutes
Mischief Rule of Interpretation of statutesshobhna jeet
 
Sanctions and types of Sanctions in Ibnternational law along with its scope a...
Sanctions and types of Sanctions in Ibnternational law along with its scope a...Sanctions and types of Sanctions in Ibnternational law along with its scope a...
Sanctions and types of Sanctions in Ibnternational law along with its scope a...uttamuditi
 
Skill Development in Law, Para Legal & other Fields and Export of Trained Man...
Skill Development in Law, Para Legal & other Fields and Export of Trained Man...Skill Development in Law, Para Legal & other Fields and Export of Trained Man...
Skill Development in Law, Para Legal & other Fields and Export of Trained Man...Nilendra Kumar
 
一比一原版(纽大毕业证书)美国纽约大学毕业证如何办理
一比一原版(纽大毕业证书)美国纽约大学毕业证如何办理一比一原版(纽大毕业证书)美国纽约大学毕业证如何办理
一比一原版(纽大毕业证书)美国纽约大学毕业证如何办理e9733fc35af6
 
一比一原版(UC Davis毕业证书)加州大学戴维斯分校毕业证原件一模一样
一比一原版(UC Davis毕业证书)加州大学戴维斯分校毕业证原件一模一样一比一原版(UC Davis毕业证书)加州大学戴维斯分校毕业证原件一模一样
一比一原版(UC Davis毕业证书)加州大学戴维斯分校毕业证原件一模一样doypbe
 
Valuation of Intangible Assets In Indian Companies In International Financial...
Valuation of Intangible Assets In Indian Companies In International Financial...Valuation of Intangible Assets In Indian Companies In International Financial...
Valuation of Intangible Assets In Indian Companies In International Financial...RRR Chambers
 
ORane M Cornish affidavit statement for New Britain court proving Wentworth'...
ORane M Cornish affidavit statement  for New Britain court proving Wentworth'...ORane M Cornish affidavit statement  for New Britain court proving Wentworth'...
ORane M Cornish affidavit statement for New Britain court proving Wentworth'...Oranecornish
 
Comprehensive Guide on Drafting Directors' Report and its ROC Compliances und...
Comprehensive Guide on Drafting Directors' Report and its ROC Compliances und...Comprehensive Guide on Drafting Directors' Report and its ROC Compliances und...
Comprehensive Guide on Drafting Directors' Report and its ROC Compliances und...neha695897
 
一比一原版(BCU毕业证书)伯明翰城市大学毕业证成绩单原件一模一样
一比一原版(BCU毕业证书)伯明翰城市大学毕业证成绩单原件一模一样一比一原版(BCU毕业证书)伯明翰城市大学毕业证成绩单原件一模一样
一比一原版(BCU毕业证书)伯明翰城市大学毕业证成绩单原件一模一样mefyqyn
 
The Main Procedures for a Divorce in Greece
The Main Procedures for a Divorce in GreeceThe Main Procedures for a Divorce in Greece
The Main Procedures for a Divorce in GreeceBridgeWest.eu
 

Recently uploaded (20)

Bad Spaniel's Consumer Survey on the Use of Disclaimers
Bad Spaniel's Consumer Survey on the Use of DisclaimersBad Spaniel's Consumer Survey on the Use of Disclaimers
Bad Spaniel's Consumer Survey on the Use of Disclaimers
 
一比一原版(McMaster毕业证书)麦克马斯特大学毕业证学历认证可查认证
一比一原版(McMaster毕业证书)麦克马斯特大学毕业证学历认证可查认证一比一原版(McMaster毕业证书)麦克马斯特大学毕业证学历认证可查认证
一比一原版(McMaster毕业证书)麦克马斯特大学毕业证学历认证可查认证
 
Jual obat aborsi Bandung ( 085657271886 ) Cytote pil telat bulan penggugur ka...
Jual obat aborsi Bandung ( 085657271886 ) Cytote pil telat bulan penggugur ka...Jual obat aborsi Bandung ( 085657271886 ) Cytote pil telat bulan penggugur ka...
Jual obat aborsi Bandung ( 085657271886 ) Cytote pil telat bulan penggugur ka...
 
一比一原版(OU毕业证书)美国俄亥俄大学毕业证如何办理
一比一原版(OU毕业证书)美国俄亥俄大学毕业证如何办理一比一原版(OU毕业证书)美国俄亥俄大学毕业证如何办理
一比一原版(OU毕业证书)美国俄亥俄大学毕业证如何办理
 
Elective Course on Forensic Science in Law
Elective Course on Forensic Science  in LawElective Course on Forensic Science  in Law
Elective Course on Forensic Science in Law
 
Understanding the Role of Labor Unions and Collective Bargaining
Understanding the Role of Labor Unions and Collective BargainingUnderstanding the Role of Labor Unions and Collective Bargaining
Understanding the Role of Labor Unions and Collective Bargaining
 
Essential Components of an Effective HIPAA Safeguard Program
Essential Components of an Effective HIPAA Safeguard ProgramEssential Components of an Effective HIPAA Safeguard Program
Essential Components of an Effective HIPAA Safeguard Program
 
一比一原版(ASU毕业证书)亚利桑那州立大学毕业证成绩单原件一模一样
一比一原版(ASU毕业证书)亚利桑那州立大学毕业证成绩单原件一模一样一比一原版(ASU毕业证书)亚利桑那州立大学毕业证成绩单原件一模一样
一比一原版(ASU毕业证书)亚利桑那州立大学毕业证成绩单原件一模一样
 
OVERVIEW OF LABOUR LAWS with Case Studies- ppt.ppt
OVERVIEW OF LABOUR LAWS with Case Studies- ppt.pptOVERVIEW OF LABOUR LAWS with Case Studies- ppt.ppt
OVERVIEW OF LABOUR LAWS with Case Studies- ppt.ppt
 
Who is Spencer McDaniel? And Does He Actually Exist?
Who is Spencer McDaniel? And Does He Actually Exist?Who is Spencer McDaniel? And Does He Actually Exist?
Who is Spencer McDaniel? And Does He Actually Exist?
 
Mischief Rule of Interpretation of statutes
Mischief Rule of Interpretation of statutesMischief Rule of Interpretation of statutes
Mischief Rule of Interpretation of statutes
 
Sanctions and types of Sanctions in Ibnternational law along with its scope a...
Sanctions and types of Sanctions in Ibnternational law along with its scope a...Sanctions and types of Sanctions in Ibnternational law along with its scope a...
Sanctions and types of Sanctions in Ibnternational law along with its scope a...
 
Skill Development in Law, Para Legal & other Fields and Export of Trained Man...
Skill Development in Law, Para Legal & other Fields and Export of Trained Man...Skill Development in Law, Para Legal & other Fields and Export of Trained Man...
Skill Development in Law, Para Legal & other Fields and Export of Trained Man...
 
一比一原版(纽大毕业证书)美国纽约大学毕业证如何办理
一比一原版(纽大毕业证书)美国纽约大学毕业证如何办理一比一原版(纽大毕业证书)美国纽约大学毕业证如何办理
一比一原版(纽大毕业证书)美国纽约大学毕业证如何办理
 
一比一原版(UC Davis毕业证书)加州大学戴维斯分校毕业证原件一模一样
一比一原版(UC Davis毕业证书)加州大学戴维斯分校毕业证原件一模一样一比一原版(UC Davis毕业证书)加州大学戴维斯分校毕业证原件一模一样
一比一原版(UC Davis毕业证书)加州大学戴维斯分校毕业证原件一模一样
 
Valuation of Intangible Assets In Indian Companies In International Financial...
Valuation of Intangible Assets In Indian Companies In International Financial...Valuation of Intangible Assets In Indian Companies In International Financial...
Valuation of Intangible Assets In Indian Companies In International Financial...
 
ORane M Cornish affidavit statement for New Britain court proving Wentworth'...
ORane M Cornish affidavit statement  for New Britain court proving Wentworth'...ORane M Cornish affidavit statement  for New Britain court proving Wentworth'...
ORane M Cornish affidavit statement for New Britain court proving Wentworth'...
 
Comprehensive Guide on Drafting Directors' Report and its ROC Compliances und...
Comprehensive Guide on Drafting Directors' Report and its ROC Compliances und...Comprehensive Guide on Drafting Directors' Report and its ROC Compliances und...
Comprehensive Guide on Drafting Directors' Report and its ROC Compliances und...
 
一比一原版(BCU毕业证书)伯明翰城市大学毕业证成绩单原件一模一样
一比一原版(BCU毕业证书)伯明翰城市大学毕业证成绩单原件一模一样一比一原版(BCU毕业证书)伯明翰城市大学毕业证成绩单原件一模一样
一比一原版(BCU毕业证书)伯明翰城市大学毕业证成绩单原件一模一样
 
The Main Procedures for a Divorce in Greece
The Main Procedures for a Divorce in GreeceThe Main Procedures for a Divorce in Greece
The Main Procedures for a Divorce in Greece
 

Billing Week Stress to Collections Success Webinar.pdf

  • 1. Billing week: from stress to collections success Oct 25, 2022 Joshua Lenon & Siobhan Ozege
  • 2. Lawyer in Residence 2 Joshua Lenon TODAY’S SPEAKERS ● Attorney admitted into New York ● Certified Privacy Professional ● @JoshuaLenon
  • 3. Product Manager - Billing 3 Siobhan Ozege TODAY’S SPEAKERS ● Experience in financial systems across multiple industries ● Product Manager for 5 years
  • 4. 4 Agenda ● Typical pre-billing workflows ● Billing workflow improvements ● Overview of Clio’s new collections features ● The full collections suite in Clio ● Trust accounting best practices ● Q&A
  • 5. 97% of stats look pretty when presented like this 29% Of firms rely on clients to pay bills by check 25% Of firms still mail bills
  • 6. Typical pre-billing workflows Log activities throughout the month Draft bills for work throughout the month Review and approve bills Send bills to clients Wait or follow up on payments
  • 7. Common monthly billing challenges ● Time and expenses arenʼt always recorded as they occur ● Unclear approval process internally ● Drafting and sending bills individually takes time ● Unclear collections options for clients ● Time-consuming bill follow-up ● Manual data entry to record or account for payments
  • 8. ● Bill sharing made easier ○ More personalization with message templates ○ Multiple recipients on one thread ○ Full page bill preview for bills in bulk ● Personalizing the senderʼs email address ● Save payment methods at intake (and itʼs PCI-compliant!) What’s new? ● In-person payments with QR codes ● New Payment Plan features ○ Include eCheck ○ More installment cadences ○ Multiple payment plans per client ● Ability to choose when to incur payment processing fees ● Trust Reconciliation—right in Clio
  • 10. Poll Question #1 Do you provide clients with the option to pay online? a. Yes b. No c. Not yet, but Iʼve been meaning to start 10
  • 11. 11 ● Built-in for and by Clio ● Remain compliant with IOLTA/Trust Accounting rules without any effort ● PCI compliant payments and customer data collection ● Support from Clioʼs 24/5 team Payment processing with Clio
  • 12. Simple, transparent pricing - no hidden fees ● One rate for all credit cards: 2.8% ● eCheck flat fee: $2.00/transaction ● No card network fees ● Already included in your subscription ● Compliant with IOLTA/Trust
  • 13. Firms can collect up to 34% more revenue by optimizing their realization & collection rates.
  • 14.
  • 15. 37% Of growing law firms are more likely to use online payments
  • 16. 5%-16% more revenue each month Customers using online payments collect between
  • 17. $15,179 More per lawyer, on average, was collected from online payments in 2020
  • 18. 97% of stats look pretty when presented like this 73% Of firms allow clients to pay invoices electronically 65% Of consumers prefer to pay using online payments
  • 19. 39% When collecting fees via secure online credit card payment platform, firms get paid faster than by other means.
  • 20. 8% Those using online payments saw up to More new cases per month
  • 21. 81% of consumers say a law firm's ability to offer payment plans influences their hireabilty.
  • 23. Maximize your use of Clio and connect your billing and payments ● Saves time ● Better client experience with greater convenience & accessibility ● Gets you paid sooner ● Allows you to reduce non-billable hours spent on collections ● Reduces manual errors
  • 24. 24 Create Bill Message Templates Retain every ounce of personalization while automating bill sharing. ● More autofill fields for greater customization ● Autofill fields for the subject line ● Personalize up to 20 different templates by practice area, attorney, client, and more
  • 25. 25 Automated Bill Reminders Set it and forget it. Customize automated bill reminder templates—from the message, frequency, and recipients—to collect on outstanding balances. ● Autofill fields further personalize the message ● Create multiple reminders
  • 26. $190M Has been collected from Automated Bill Reminders alone
  • 27. 27 Smoother bill sharing Bill sharing in bulk just got easier. Send them by email, client portal, or text messaging. ● Preview bills and see what your clients will see before theyʼre sent ● Include multiple recipients of the same bill on the same email thread Replace image
  • 28. 28 Share multiple ways Send bills with more convenience and accessibility to suit the preferences and needs of your clients. ● Email ● Mobile-friendly client portal ● Text Messaging Replace image
  • 29. 57% Of bills and trust requests with an online payment method are paid within the first 24 hours
  • 30. 30 Improve bill deliverability Change the senderʼs email address to your own instead of notifications@clio.com. ● An address clients trust, and will open ● Immediate notification of bounced or blocked emails ● Available for Google and Microsoft email services
  • 31. 31 Payment plans 70% of consumers want the option to pay via payment plans. Collect on more of your outstanding balances or avoid them completely by allowing clients to pay in manageable amounts. ● Customized payment plans ● Flexibility ● Accessibility to legal representation
  • 32. 32 Saving payment methods at intake Make pre-billing even easier by charging payment methods already stored by clients at intake (or any time). ● PCI-compliant ● Quick ʻrequest paymentʼ link ● Manage payment methods from the contact or matter dashboard ● Save multiple methods at once ● Credit card, eCheck/ACH
  • 33. 33 Make it universally easy to get paid Embed QR codes on your website or print off the code and display it in your office. ● QR code in-person ● Pay now button or QR code embedded on your website
  • 34. Poll Question #2 Do you regularly reconcile funds in trust? a. Yes b. Not always - itʼs a pain c. No, I donʼt manage trust funds 34
  • 35. Evergreen Trust The same collections functionality you would add to your billing also applies to trust. ● Get notice when a clientʼs trust balance drops below an agreed threshold ● Same easy payment options through Clio Payments ○ Secure click-to-pay links ○ QR codes and website links ● IOLTA compliant
  • 36. The impact of trust accounts on your realization and collection rates
  • 37. Adjust your trust accounting practices to gain even more efficiency ● Automate transaction matching with a business accounting program that integrates with Clio ● Use Clio for trust reconciliation
  • 38. 38 Takeaways ● Automate repetitive tasks by delegating work to Clio ● Getting paid with Clio is better than other methods and providers due to: ○ IOLTA compliance ○ Simple, transparent pricing ○ Available already in your subscription ● Keep your financials all together
  • 39. 39 Whether you’re not processing online payments or using the LawPay integration, switching to Clio is easy. ● Already available in your account ● Everything is in one place ● Clients get more ways to pay ● Simple, transparent pricing with no hidden fees ● IOLTA account protection & PCI compliant