2021_Partner_Training_Guide_for_Solution_Providers.pdf

1 Copyright © 2021 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC and other trademarks are trademarks
of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
Internal Use - Confidential
DELL TECHNOLOGIES 2021
Copyright © 2021 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC and other trademarks are trademarks
In this document, “Dell Technologies” refers to the business units previously referred to as “Dell” and “Dell EMC”,
and excludes Boomi, Secureworks, Virtustream, VMware, and their respective independent partner programs.
JAN 30, 2021 – JAN 28, 2022
PARTNER
TRAINING
GUIDE
FOR SOLUTION
PROVIDERS

What’s New
What You’ll Experience
Program Training Framework
Role-based Credentials and Certifications
Navigate Credential Learning Paths
Navigate TA Certification Training
Services Delivery Competencies
Earn More Rewards
Comprehensive Training
Supplemental Training
Track Your Progress
Get Started Today
FAQ
03
04
05
06
08
11
13
15
16
17
18
20
21
Gain the skills
you need to differentiate
yourself and build industry
credibility with your customers.
Learn techniques & best practices
that open doors to new business
opportunities and cross-selling
capabilities with both new and
existing customers.
Table of Contents

As we continue to refine the Dell Technologies Partner Academy,
you can expect a program and learning requirements designed to
help accelerate your business with a first-class training framework.
With the new Latitude Rugged
Competency, you will become
your customers' trusted advisor
knowing that you can confidently
educate on and recommend
Dell's Latitude Rugged product
family as outstandingly reliable
and able to deliver results in
your customers' harshest
environments.
With this competency you will
deepen your knowledge of the
Latitude Rugged portfolio as
well as complementary software
peripherals services and data
security solutions.
Learn more about Latitude
Rugged here.
The connection between
VMware training and Dell
Competencies continues to
strengthen.
Eligible VMware courses can
count toward the Dell
Networking, Dell Technologies
Cloud and Dell Technologies
Unified Workspace
competencies.
Remember to complete your
user consent, which allows the
Dell Technologies Partner
Program to recognize your
completed VMware credential
towards the pertinent
Competency.
Check out the "Earn My
Credential“ section in the
Partner Academy for additional
information.
We continue to promote Proven
Partner Services Competencies,
through which we recognize
Partners that have invested
in Sales, Pre-sales and
Deployment Competencies
across the Dell Technologies
portfolio and have demonstrated
proven Solution design and
delivery capabilities.
Partners who earn these
competencies will be eligible
for additional benefits.
Visit the Services Delivery
Enablement Matrix and the
Frequently Asked Questions
for more information.
New Latitude Rugged
Competency
Proven Partner Services
Competencies
PROGRAM TRAINING FRAMEWORK COMPREHENSIVE TRAINING TRACK YOUR PROGRESS GET STARTED FAQ
WHAT’S NEW
More VMware courses
eligible for the Dell
Competencies

A SINGLE SOURCE
of training that builds Competencies,
skills and efficiencies
ROLE-BASED ENABLEMENT
designed for sales, systems engineer,
technology architect, services and marketing
INDIVIDUALLY EARNED CREDENTIALS
and Certifications that follow you
from company to company
OPTIMIZED LEARNING PATHS
including previous training recognition,
that saves you time
“HOW CAN WE HELP YOU?”
selection bar offering easy access to
Credential training, advanced learning and
quarterly updates organized by focus area
PARTNER REPRESENTATIVES
INCREASE
and enhance your business capability
across the full breadth of the Dell
Technologies portfolio
DIFFERENTIATE
your company by using unique
Competencies across Product Portfolios,
Solutions and Services Delivery
EARN
more Portfolio Competencies - increasing
your eligibility for additional benefits,
including rebates
ENGAGEMENT
in the same training and tools used
by Dell Technologies teams
BUSINESS
Maximize Program Benefits
Each Dell Technologies Partner Program metal tier has revenue and training requirements, which
on completion results in eligibility for increased benefits.
Leverage training to specialize in Dell
Technologies solution areas to build knowledge
and skills to help better meet customer needs.
The program offers three types of Competencies:
portfolio, solution and services delivery. As you
complete company level Competency training,
you can progress to higher Program tiers and be
eligible to receive greater Program rewards.
To achieve a company level Competency,
each partner must obtain a minimum number
of individual Credentials and Certifications.
Requirements vary by partner tier and zone.
For more details, please refer to
Benefits and Requirements document.
What You’ll Experience

Maximize Program Benefits
COMPETENCY
Company recognition for having a defined
number of individual Credentials and/or
Certifications. Available for portfolio,
solutions and services delivery.
PORTFOLIO COMPETENCIES
Company recognition that is foundational,
multi-product and across defined lines
of business. Eligible for Program tier
attainment and aligned to rebate eligibility.
SOLUTION COMPETENCIES
Company recognition that is across lines
of business focused to enable partners
to accelerate and transform business for
their customers. Eligible for Program tier
attainment.
SERVICES DELIVERY COMPETENCIES
Company recognition that a partner has
met all the requirements and is authorized
to deliver services on Dell Technologies
products. Eligible for Program tier attainment.
INDIVIDUAL CERTIFICATION
Recognition to an individual for meeting the
requirements to achieve Dell Technologies
Proven Professional Certifications aligned with
Dell Technologies training for a Technology
Architect or an Implementation Engineer.
INDIVIDUAL CREDENTIAL
Recognition to an individual for completing
a learning path aligned to Dell Technologies
training for sales, systems engineers and
marketing roles. Credentials count towards
a company earning a Competency.
LEARNING PATH (A.K.A CURRICULUM)
A series of grouped training courses in the
learning management system with embedded
quizzes. For Credentials, an individual that
completes each of the required courses within
a particular learning path will earn their
Credential provided they meet all prerequisites.
For Certification, the learning paths are
optional and designed to prepare learners for
proctored Certification exams.
MODULE
The individual courses that make
up a learning path.
ROLE-BASED CREDENTIALS AND CERTIFICATIONS | CREDENTIAL LEARNING | CERTIFICATIONS TRAINING | SERVICES COMPETENCIES | EARN MORE REWARDS
COMPETENCIES
PORTFOLIO SOLUTION SERVICES DELIVERY
CLIENT
SOLUTIONS
(CSG)
• Core Client
• Workstations
• Dell Clients for VDI
• Dell Endpoint Security
• Latitude Rugged (new Competency)
• Dell Technologies Unified
Workspace
• Client
• Dell Technologies Unified
Workspace
INFRASTRUCTURE
SOLUTIONS
(ISG)
• Server
• Networking
• Data Protection
• Storage
• Converged/Hyperconverged
Infrastructure
• Data Centric Workloads*
• Data Analytics & AI
• SAP
• SQL
• Dell Technologies Cloud (DTC)
• High Performance Compute (HPC)*
• Hybrid Cloud*
• Internet of Things (IoT)*
• Software Defined Infrastructure*
*Competency content will be refreshed
during H1 2021
• Server
• Networking
• Data Protection
• Storage
• Converged/Hyperconverg
ed Infrastructure

• Services Delivery Competencies are a prerequisite to delivering deployment services for Dell Technologies products and solutions. For more information, please visit the Services Delivery
Enablement Matrix.
• Merged cells mean that those Credentials or Certifications earned can count towards the sales, technology architect and marketing requirement for multiple Competencies.
Within the Partner Academy are learning paths that lead individuals to gain proficiency based on
role, line of business and portfolio. These clearly defined paths provide fast, easy routes to
increased sales potential for both the individual and the partner company.
Please note that this table is divided over two pages; this is the first of two.
Role-based Credentials and Certifications (1/2)
Align Individual Paths with Company Goals
COMPETENCIES
ROLE TYPES
Sales Systems Engineer
Technology
Architect
Implementation
Engineer
Credentials Credentials Certifications Certifications
Infrastructure
Solutions
(ISG)
Competencies
Server
• Data Center Portfolio
Credential
• Server Credential
(Any of the above)
Server Credential
Networking
Credential
• Networking Credential
• Dell Technologies SD-
WAN Solution
(Powered by VMware)
Credential 2020
(Any of the above)
• Data Center
Networking Credential
• Campus Networking
Credential
• Dell Technologies SD-
WAN Solution
(Powered by VMware)
Credential 2020
(Any of the above)
Data Protection
Credential
• Data Protection
Credential
(Any of the above)
Data Protection
Credential
• VMAX3 Solutions
• XtremIO Solutions
• PowerScale
Solutions (fka
Isilon Solutions)
• Data Protection
Solutions
• Midrange Storage
Solutions
• Cloud Architect
• PowerMax and
VMAX All Flash
Solutions
(Any of the above.
Minimum Specialist
level Certification
required)
Storage
Credential
• Storage Credential
(Any of the above)
Credential
• High-end Storage
Credential
• Unstructured Storage
Credential
(Any of the above)
Converged/
Hyperconverged
Infrastructure
• Converged
Infrastructure
Credential
• Hyperconverged
Infrastructure
Credential
(Any of the above)
• Converged
Infrastructure
Credential
• Hyperconverged
Infrastructure
Credential
(Any of the above)
Client
Solutions
(CSG)
Competencies
Core Client Core Client Credential Core Client Credential
Workstations Workstations Credential Workstations Credential
Dell Endpoint Security
Credential
Credential
Dell Clients for VDI
Credential
Credential
Latitude Rugged
Latitude Rugged
Credential
Latitude Rugged
Credential

• Services Delivery Competencies are a prerequisite to delivering deployment services for Dell Technologies products and solutions. For more
information, please visit the Services Delivery Enablement Matrix.
• Merged cells mean that those Credentials or Certifications earned can count towards the sales, technology architect and marketing requirement
for multiple Competencies.
Within the Partner Academy are learning paths that lead individuals to gain proficiency based on
role, line of business and portfolio. These clearly defined paths provide fast, easy routes to
increased sales potential for both the individual and the partner company.
Please note that this table is divided over two pages; this is the second of two.
Role-based Credentials and Certifications (2/2)
Align Individual Paths with Company Goals
COMPETENCIES
ROLE TYPES
Technology
Architect
Implementation
Engineer
Credentials Credentials Certifications Certifications
Solution
Competencies
Dell Technologies
Cloud (DTC)
Dell Technologies Cloud
Platform Credential
Dell Technologies Cloud
Platform Credential
Dell Technologies
Unified Workspace
Dell Technologies
Unified Workspace
Credential
Dell Technologies Unified
Workspace Credential
Data Centric
Workloads*
• Data Analytics
& AI
• SAP
• SQL
*Competency content will be refreshed
during H1 2021
High Performance
Compute (HPC)*
Hybrid Cloud*
Internet of Things
(IoT)
Software Defined
Infrastructure*
Services
Delivery
Competencies
See Services
Delivery
Enablement Matrix
or Program Tracker
for more details
• Server
• Networking
• Data Protection
• Storage
• Converged/
Hyperconverged
Infrastructure
• Client
• Dell Technologies
Unified Workspace

SIMPLIFIED LEARNING PATH
Earning any of our product, solution or marketing Credentials is simple.
Whether you are new to a Credential or are looking to maintain one you
earned last year, there is a learning path that will get you there.
After identifying a credential, download the associated learning path to determine
the total time needed to complete Credentials. Returning learners who are
looking to maintain their Credential may find their total training time shorter based
on the number of courses within each path previously completed. Credentials
completed prior to a Competency name change will still have Credentials
recognized toward the newly named Competency.
Security For Your Training
Make sure you launch the module from Competency Learning Path as described
in step 4 of the next page. The system will not recognize completed modules
when launched from a search.
For detailed step-by-step guidance to access a Credential Learning Path on
Partner Academy, please refer to the Training Navigation Guide.
Launch module from the Competency Learning Path
For Program Year 2022 requirements, we continue our recognition of select
VMware credential and curriculum completions towards several Dell Technologies
Partner Program competencies.
Eligible VMware courses can count toward the Dell Networking, Dell Technologies
Cloud and Dell Technologies Unified Workspace competencies.
Learning Investment Protection

Competency
Select a Competency
your company is
already pursuing.
EX: Storage
1
Benefits &
Requirements
Refer to the Benefits
and Requirements
document to identify the
number of Credentials
required for each role
2
Credential
Select a Credential
associated with
your company’s
Competency and
aligned with your role.
EX: Midrange
3
Log onto the
Partner
Academy
On the Partner
Academy Homepage,
select the role
“Systems Engineer –
Technical”. Click on
“Earn My Credential”
then select the Storage
Section. Choose the
Option for "SE
Midrange Storage
Curriculum 2021" to
download the learning
path. Consume any
courses that are not
already marked as
complete to maintain
your Credential.
4
Storage Competency = 2 Sales Credentials
+ 2 SE Credentials + 2 TA Certification
(Requirements vary by region and zone. Please
refer to Benefit and Requirements document for
your company requirements)
Example: I am a systems engineer with a 2020 Midrange Storage Credential and my company is
a Dell Technologies Storage-Authorized partner. What training do I need for my company to obtain
a Storage Portfolio Competency?
Learning Path
Make sure you launch the courses from within the Learning Path (step 4).
Searching for course titles utilizing the search functionality and consuming
them outside of the learning paths will result in you not getting proper
recognition for the completed training and your Credentials will not be
triggered (For detailed, step-by-step guidance to access a Credential
Learning Path on the Partner Academy, please refer to the Training
Navigation Guide
ROLE TYPES
COMPETENCIES Credentials Credentials
Infrastructure
Solutions
Portfolio
Competencies
Storage
Data Center Portfolio Credential
or Storage Credential
• Midrange Storage Credential
• High-end Storage Credential
Credential
(Any of the above)
ROLE TYPES
COMPETENCIES Credentials Credentials
Infrastructure
Solutions
Portfolio
Competencies
Storage
Data Center Portfolio Credential
or Storage Credential
• Midrange Storage Credential
• High-end Storage Credential
Credential
(Any of the above)

REQUIREMENTS
TITANIUM
Minimum Training
Requirements
3 Competencies: Any Portfolio, Solutions
and/or Services Competencies combination
1 Marketing Institute credential
PLATINUM
Minimum Training
Requirements
2 Competencies: Any Portfolio, Solutions
and/or Services Competencies combination
GOLD
Minimum Training
Requirements
1 Competency: Any Portfolio, Solutions
and/or Services Competency
To become a tiered Solution Provider in the 2022 Dell Technologies Partner Program, partners
must meet Training and Revenue requirements by January 28, 2022. Based on each Solution
Provider’s attainment levels, they are then placed into a specific tier for the 2022 Dell Technologies
Partner Program.
Training Requirements
2022 Requirements

Navigate TA Certification Training
Example: My company is a Titanium Partner with a focus on storage. As a technology architect,
what storage training do I need to gain Midrange Storage Certification so my company can obtain
Storage Competency?
Select a Technology Architect/
Cloud Architect certification
associated with your company’s
competency and appropriate
level.
1
Review the certification
structure to understand any pre-
requisite certifications you may
need. For example, to earn a
Specialist-level certification, you
must first earn a qualifying
Associate-level certification.
2
Review the Accepted Proven
Professional Certifications for
Technology Architect (TA) and
Cloud Architect (CA) page on
the Partner Academy.
3
Locate the certification you
would like to earn and review
the exam description.
4
To view a complete list of certifications and their versions
accepted by the Program, go to Prepare for Certifications
tab within any of the Journey Tiles and click on the
Accepted Certifications link or visit the Accepted Proven
Professional Certifications for Technology Architect (TA)
and Cloud Architect (CA) page on the Partner Academy.
This page provides you the list of certifications accepted
by the program as well as access to exam descriptions,
recommended training, exam preparation and training
guides, videos, resources and many other helpful links.
Please refer to the certification exam description for any specific certification requirements and pre-
requisites. More details are also available by reviewing the Certification Framework.
CREDENTIALS,
CERTIFICATIONS &
COMPETENCY TABLE
ROLE TYPES
TECHNOLOGY ARCHITECT
COMPETENCIES CERTIFICATIONS
Data Protection • Currently available cert: PowerMax and VMAX All Flash
Solutions
• PowerScale Solutions (fka Isilon Solutions)
• Data Protection
• Midrange Storage Solutions
• Cloud Architect
(Select from any of the above certifications. Minimum
Specialist-level certification is required.)
Storage
Hyperconverged/
Converged Infrastructure
TA
Certification
Framework
ASSOCIATE SPECIALIST EXPERT MASTER
Information
Storage and
Management
(ISM)
• Currently available
cert: PowerMax and
VMAX All Flash
Solutions
• PowerScale Solutions
(fka Isilon Solutions)
• VMAX All
Flash and
VMAX3
Solutions
• PowerScale
(fka Isilon
Solutions)
Data Protection
and Management
Data Protection
Cloud
Infrastructure and
Services*
Cloud Architect, Cloud
Infrastructure
Cloud Architect,
Cloud Services
Enterprise
Architect
Please refer to the Accepted Proven Professional Certifications for Technology Architect (TA)
and Cloud Architect (CA) page for a complete list of certifications accepted by the program.
Within the approved list of certifications on the page, locate the certification
you would like to earn and click on the Certification Title to view the exam
description.
Be sure to review the Certification Exam Partner Preparation Guide for
more details on understanding exam requirements and preparing for an
exam!

Navigate TA Certification Training (continued)
Example: My company is a Titanium Partner with a focus on storage. As a technology architect, what
storage training do I need to gain Midrange Storage Certification so my company can obtain Storage
Competency?
Take the recommended training.
5
Take the recommended
practice tests.
6
Purchase exam voucher
and schedule exam with
Pearson VUE.
7
Pass the exam and track your
progress in CertTracker.
8
While not required, practice tests are strongly recommended as a helpful
exam preparation step.
It takes approximately 36-48 hours for exams to be reflected in CertTracker.
Access your certifications on CertTracker. Follow the instructions on the
CertTracker website to access your account. Once logged in, click on
Credentials to view your certifications.
IMPORTANT! Please remember to update your “Demographics” menu option in
CertTracker. Set your ”Relation to Dell Technologies” to “Partner” and ensure
your “Work email/Dell Technologies Account ID” is populated with your work or
company e-mail address.
Please visit the Accepted Proven Professional Certifications for Technology
Architect (TA) and Cloud Architect (CA) page for more helpful information, links
and resources!
Within the list of accepted certifications, click on the Recommended Training link
to view the package or course recommended to prepare for the exam and aligned
to the recommended training listed in the exam description.
Review the How to Locate Recommended Training Guide for details and
instructions on locating these packages and courses via the Partner Academy or
the On-Demand Learning Center (ODLC). Purchase option details are also
provided within this guide.
Each exam description contains a link to the associated practice test. From the
list of accepted certifications, you can return to the exam description by clicking
on the Certification Title link. Then, simply click on the practice test link within
the exam description to access the practice test and follow any instructions on the
screen. Practice exams are also covered in the Certification Exam Partner
Preparation Guide.
Visit the Pearson VUE website to find a test center, schedule an exam and view
details about testing policies and the online proctored exam option.
Watch the Certification Overview Video to learn how to schedule your exam, what
to expect on the day of your exam and more!
Discounted exam vouchers are available to partners here.
If you need assistance purchasing a voucher, go to the Support menu option and
choose Contact Us, then select Dell Technologies Proven Professional Program
option to open a case.

Dell Technologies Services Delivery Competencies enable Solution Providers the ability to provide
deployment and support* services on certain Dell Technologies products and solutions.
Services competencies provide significant benefits to partners that invest in developing their
Services capabilities. We encourage partners to start with the product technology that most closely
aligns with their business strategy and build from there.
Onboarded Partners need the
required number of resources with
current certifications in order to
deliver services
Services Competencies provide partners with the ability to deliver services under their own brand or co-deliver with
Dell Technologies. Co-delivery is available across a broad spectrum of the Dell Technologies product portfolio.
Partners are eligible to obtain Services Competencies upon completing the specific requirements outlined in the
Enablement Matrix. Only partners that have met these requirements may deliver their own services.
Review the Services Delivery Benefits & Requirements Guide for additional information
on earning and maintaining Services Competencies.
*Support delivery enablement not available in some geographies, including North America.
Train
1
• Review Services Competency requirements on the
Enablement Matrix or Program Tracker
• Train based on service type (i.e. deployment, support
and successfully complete Certification requirements)
Enable
2
• Achieve the required minimum number of certified resources.
• Monitor Certification and Competency achievements
in Program Tracker
Maintain
3
• Monitor performance using Program Tracker
• Achieve or exceed metric baselines to retain delivery status
Services Delivery Competencies
Expand Services Capabilities and Opportunities

Example: My company is an Authorized Services Delivery Partner with a focus on Storage. As an
Implementation Engineer (IE), what Services Certifications do I need to obtain for my company to
earn a Deployment Competency for PowerStore?
Review the Services Delivery
Enablement Matrix and find the
deployment services
Competency that your company
is pursuing.
2
Review and complete the
Recommended Training and
access Practice Tests.
3
5
Track progress toward
Certification and/or
Competency attainment
6
Click on PowerStore (or your product of choice) in the
Deployment section of the Services Delivery Enablement
Matrix to review the prerequisites and certification
requirements for the Deployment Competency.
Once you have accessed the Deployment Competency
document on the Services Delivery Enablement Matrix, review
the Competency Requirements section. This section will
indicate any certification requirements and will provide a link to
the certification exam description. Be sure and review the
Certification Exam Partner Preparation Guide for step-by-
step guidance on preparing for and completing an exam!
Partner resources can track progress towards individual
certifications via CertTracker. Partner companies can review
Competency status (including Held Competencies and
Competencies in progress) within Program Tracker,
Visit the Services Journey page on the Partner Academy to
stay current on the latest training and certification updates!
Visit the Pearson VUE website to find a test center,
schedule an exam and view details about testing policies
and the online proctored exam option. Discounted exam
vouchers are available to partners here.
If you need assistance purchasing a voucher, go to the
Support menu option and choose Contact Us, then select
Dell Technologies Proven Professional Program option to
open a case.
Refer to the Services Delivery
Benefits and Requirements
Guide to identify the number of
certified resources required
based on partner tier and zone.
1
The number of certified resources required for services
Competencies varies by partner tier and zone, e.g. to earn a
PowerStore Deployment Competency in the UK, a Platinum
Partner needs 2 resources with current Certifications.
*Note: distributors must have completed the application and
onboarding process to earn Services Competencies. Contact
the Channel Services Helpdesk for more information.
Review the Competency
Requirements and Exam
Description.
4
Purchase exam voucher
and schedule exam with
Pearson VUE.
Review the Recommended Training section of the
Deployment Competency document. This section will provide
a list of competency-aligned training packages and/or courses
to meet competency requirements. Be sure and review the
How to Locate Recommended Training Guide for more
information on locating training and purchase options.
To access Practice Tests, go to the Find Exams page, locate
the exam and click on the link for the Practice Test.
Navigate Services Competencies & Certifications

MyRewards is a points-based rewards program open to
sales makers at Dell Technologies Solution Providers[1].
Sales Representatives and System Engineers define their
own journey as they rise from Level 1 to a Top Achiever,
claiming points that can be redeemed for incredible rewards
and experiences.
The more qualified training Credentials you complete,
the better access to great rewards you will get.
(*) MyRewards Member must be at Level 3 certification to qualify for MyRewards Top Achiever Award. One MyRewards Sales Representative or System
Engineer from each Metal Tier Partner including Authorized Partners, per region, per quarter. A member can only win award once every fiscal year.
(**) One Certification is equivalent to 2 Credentials
Level Requirements Role Sales Target
Total Training
Credentials **
CS / IS Solutions
Top Achiever*
Sales Representative
Highest points earned per
tier
4 3 1
System Engineer 3 2 1
Level 3
Sales Representative N/A 4 3 1
System Engineer N/A 3 2 1
Level 2
Sales Representative N/A 3 2 1
System Engineer N/A 2 2 1
Level 1
Sales Representative N/A N/A N/A N/A
System Engineer N/A N/A N/A N/A
MYREWARDS MEMBERSHIP LEVELS & REQUIREMENTS
¹Not available in Greater China, Japan and EMEA, or to federal, OEM, Alliances, GSI and Distributor sales
makers. Other regional variances may apply.
*For additional information check the user guide on the MyRewards Portal.
Learn More
Review the Getting Started
Guide, Business Rules and
latest promotions by accessing
the Partner Portal.
Dell Technologies MyRewards
Earn More Rewards
Top
Achiever
Learn & sell to
be a Top Achiever*
Level 3
Credentials Needed
4+ Sales Representative
3+ System Engineer
Level 2
Credentials Needed
3+ Sales Representative
2+ System Engineer
Level 1
Enroll, Learn, Sell & Earn.
Your Journey Starts Here.
Learn & Sell
To qualify for MyRewards Top Achiever Award
• Earn the highest MyRewards Points
• Be at Level 3 Certification
One MyRewards Sales Representative or System Level 3
Certification will be awarded up to $4,000 in Rewards Points. (*)
RISE
TO
TOP
ACHIEVER

Comprehensive Training
Increase your value by going beyond core competencies
COMPETENCY TRAINING
DEEPEN YOUR KNOWLEDGE
RECENT PORTFOLIO UPDATES
MORE
Foundational training to earn your Credential
and help your company attain a Competency.
Elective on-demand training and instructor-
led courses designed to take your learning
to the next level, provide deeper knowledge,
and give you a competitive edge.
Stay current with the quarterly accreditation
that Dell Technologies internal team
members consume and the latest
product launches.
Sales: Access a host of sales collateral
and tools to further develop your skills
and knowledge.
SE: Apply knowledge using virtual
labs and get your Certification.
After choosing your areas of interest, you
will have access to the below learning
resources, all hosted in one place
The “How can we help you?”
selection bar in the Partner
Academy guides you through
different stages of learning
based on particular areas of
focus and desired outcomes,
so you can spend less time
searching and more time
learning.
Dell Technologies offers
opportunities through
elective learning and live
training events to extend your
knowledge beyond what’s
required for Credentials,
Certifications
and Competencies.

Supplemental Training
Increase your value by going beyond core Competencies
HEROES PROGRAM
The Dell Technologies program was created for Partner
Systems Engineers (SE) to help enable deeper technical
knowledge and competitive positioning. We are still
committed to the mission, and the Heroes in-person events
are now a series of virtual technical development events,
reaching approximately 7,000 people per quarter.
• Learn about Dell Technologies product and solutions, features,
roadmaps, positioning, and use cases from Subject Matter
Experts.
• Receive monthly technical updates tailored for Partner SEs.
Please ensure you are opted-in to receive the Heroes Newsletter.
Visit the Heroes Program page on the
Partner Portal to learn more about the program.

As Metal Tiered
Solution Providers
Solution Providers of Gold, Platinum
and Titanium Tiers and strategic
partners with high growth potential
can follow their company training
status using the Program Tracker
(accessible via Partner Portal > Tools
and Resources tab). The tracker
allows you to monitor training and
revenue progress towards tier
attainment requirements in the Dell
Technologies Partner Program. Only
nominated partner contacts can
access the tool.
As Authorized
Solution Providers
Please contact your Dell
Technologies Channel Program
Account Manager or Authorized
Distributor for your company training
status.
Track Your Progress
Knowing your status is the first step towards success
Track Credential or
Certification Completion
Once you have met all the
requirements to earn either a
Credential or Certification, your
affiliated certificate will be available
within five days. To view and
print it, just log in to your
CertTracker account.
Track Learning Path Progress
When you assign yourself a
particular learning path, a progress
bar in the top right-hand side of the
screen will move from 0 to 100% as
you complete the required modules.
You can access your progress by
clicking on ‘My Account’ in the
top navigation menu of the
Partner Academy.
FOR PARTNER INDIVIDUALS
FOR PARTNER COMPANIES

Completing Certification
Tracking your certification is the next step
Check Results
You'll receive an email from
CertTracker when new results
have been added to your account.
• Credential: 5 business days
after you complete the last required
module of a Credential learning
path
• Certification: 48 hours after you
take the exam from PearsonVUE
How to print a Certificate
Log in to CertTracker:
• From the top menu bar select
“Credentials” (for both Credentials and
proven professional Certifications)
• Go to “My Active Credentials”
• Locate the Certificate of the Credential
or Certification that you wish to print
• Under the “Downloads” section, select
the PDF Certificate
Promote your accomplishment
Certifications
• You'll receive an email from
YourAcclaim asking you to accept
your digital badge
• Share your digital badge on your
email, LinkedIn page or other social
media platforms
Credentials
• Export the Certificate from
CertTracker and share to your
LinkedIn page
Access the site
Upon completing the first Credential or
taking the exam of the first Certification,
you'll receive an email informing you of
your result in CertTracker.
• Click the link in the email and follow
instructions to log in
• New users MUST select “never logged
in before” option
• Returning users can use their Dell ID
number or Primary email address
TIP: Maintain the same email address across all platforms (Saba, PearsonVUE, CertTracker) to ensure proper
tracking. Be sure to affiliate as a partner with a valid company listing
HOW TO USE CERTTRACKER

Get Started Today
It’s Quick, Easy and Intuitive. The Dell Technologies Partner Academy is an easy-to-use interface
that helps you find, start and complete your training journey as quickly as possible.
Log on to
Partner Portal
1
Select "Training" on
the navigation bar
2
Click “Enter the
Partner Academy”
3
If you have any questions regarding the Dell
Technologies Partner Academy or your eligibility
for training, contact your Dell Technologies
Account Manager or Channel Program Account
Manager (CPAM).
Choose your area of
focus and view all the
learning available.
4
Select learning path
and view courses
available for that path.
5
Click on a course
and start your
learning today!
6
To find out more and create your account,
visit the Partner Academy from the Training
page on the Partner Portal.
The “Training Reference Guides” section of the Partner
Academy provides a list of useful resources including:
• Partner Academy Navigation Guide
• Training & Enablement Guide
When you create your partner account
on the Partner Academy portal,
you’ll be able to:
• Find your core Competency path based on your role,
area of focus and Portfolio
• Access the training you need in a prescribed order,
optimized for your success
• View your progress and completed courseware
• Find suggested supplemental education to further
your professional opportunities
Need access to Partner Academy?
Your company Partner Admin manages your access to
the Partner Academy.
1. To add a new user, the Partner Admin needs to
create a new Partner Portal account which will
automatically grant the user access to the
Partner Academy.
2. The Partner Admin should go to Partner Portal >
Manage Your Account Users>Add New Account
Contact. Fill in all mandatory fields and click Save.
3. The new contact will receive a welcome email with
the portal within 24 hours.

What are the differences among Credentials,
Certifications and Competencies?
Credentials and Certifications are for individuals, while
Competencies are for companies. Individual Credentials and
Certifications count towards a company
completing Competencies.
Individual Certification: Individually awarded recognition for
meeting the requirements to achieve Dell Technologies
Proven Professional Certifications aligned with Dell
Technologies training for a technology architect or
implementation engineer.
Individual Credential: Individually awarded recognition for
completing a learning path along with any other associated
prerequisites when applicable. They're aligned with Dell
Technologies training for sales, systems engineer, and
marketing roles. Credentials count towards a company
earning a Competency.
Can a partner have the same individual(s) complete
sales, technical, marketing, and
services delivery tracks to meet the
Competency requirements?
Sales and systems engineers (SE) within the portfolio
Competency need to be unique individuals. However, among
the portfolio Competencies for marketing,
technology architect (TA) and service delivery roles, a
partner can use the same individuals that earned sales or SE
Credentials. If an individual holds both sales and SE
credentials, Dell Technologies will count either their sales
Credential or their SE Credential towards the Competency
requirement, but not both. If a partner chooses the path of
having two portfolio Competencies (e.g., storage and data
protection) to meet tier requirements and has two sales
individuals complete one TA complete Mid-range Storage
Certification, the Credential and Certification can count
towards both storage and data protection Competencies.
Are there any prerequisites to earn
Credentials or Certifications?
For TA Certifications, there are three levels (Associate,
Specialist and Expert). All TA Certifications begin by earning
the associate level. For example, to earn an expert-level
Certification, you’ll first need to earn the Associate, then the
Specialist. Please refer to the exam description for any
specific requirements or pre-requisites to earn the
certification you are pursuing.
For Services Certifications, the Certification level
requirements vary by product type. Please refer to the
Services Delivery Enablement Matrix for Services
Competency Requirements.
Are courses free of cost to partners?
Credential courses are e-learning based and are free to all
partners. Certification courses have an associated class fee
plus an exam fee. For details, please refer to each learning
path on the Partner Academy.
How do individuals gain a Credential
or Certification?
Individuals will earn a Credential by completing the required
modules within a specific learning path. Within five business
days of completing the learning path, the learner can log in to
their CertTracker to view any Credentials that have been
achieved and print the affiliated Certificate.
The requirements to earn a Certification vary depending
upon the specific Certification. To earn a Specialist Level
Certification, learners must also hold an Associate Level
Certification as a prerequisite.
To learn about available Dell Technologies
Certifications, learners can visit the Proven Professional
Certification portal. There you can access training and
practice tests to prepare you for the exams, and register
for the exams with Pearson VUE.
Once I complete a Credential or Certification,
do I keep it or does it go to my company?
Credentials and Certifications stay with the individual
and can be taken with them to their next company.
What do I do if I change companies?
Before you start taking courses with your new Partner
Portal login, access CertTracker and change your
company information.
When is the deadline to complete Competency
training? What will happen if a partner loses an
individual with a Credential or Certification tied
to a Competency?
For a partner’s training to qualify for the 2022 Dell
Technologies Partner Program, all Competency training must
be completed by January 28, 2022 .
If a partner loses a resource that held a Credential or
Certification tied to a portfolio or solutions Competency, they
would need to replace and train a new resource for those
roles by January 28, 2022, or risk losing a Competency and,
if applicable, moving down in tier status.
FAQ

FAQ
How much does a TA Certification cost?
TA Certification exam cost varies. You can find out the price
of TA Certification by following the steps 1-8 as described in
the “Navigate Certification Training” section of this document.
We recommend choosing the “Specialist” level and
respective ValuePak for best value and making sure to check
if you qualify for any discounted exam voucher.
Once I’ve completed my Credentials, what other
enablement options are available to me?
Partner Academy offers partner representatives the
opportunity to extend their knowledge beyond what is
required for individual Credentials and company
Competencies. Representatives can elevate their knowledge
through elective learning such as:
• Tech Spotlight: Latest product launches
• Backstage Pass: Dell Technologies internal learning
modules
• EduTube: Dell Technologies video sharing platform
• Fast Start: Onboarding resource center
• DFS: Financing options
• CP&D: Client Peripherals and Displays
How will I get notified when new learning and
enablement options are made available?
Dell Technologies frequently updates the Partner
Academy portal with the latest training modules and
resources. We encourage partners to check the site
regularly. For essential announcements on training and
Competencies, we inform the partners through the Dell
Technologies Partner Newsletter and emails from our official
partner program mailbox.
In order to receive program newsletter and emails, please
make sure to set your partner user communications
preference (accessible via Partner Portal) to allow Dell
Technologies to send emails to you.
Where do I start my training?
Partner Academy is the Dell Technologies single training
portal, which provides easy curriculum navigation, fast
training access, and individual training status tracking. Follow
these easy steps to start:
1. Log in to the Partner Academy and select your partner and
role type
2. Use the “How can we help you? “selection bar to access
your area of interest: Credentials such as Server, Storage,
Networking, etc. Credential training counts towards your
company attaining a Competency. On-Demand training,
Launch updates, and more can be accessed from here.
How long is my Credential valid?
A Credential is valid through the end of the current Dell
Technologies Program Year when annual Competency
requirements are updated for next Program Year. For
example, when an individual obtains a Credential in March 1,
2021, the Credential is valid until January 28, 2022.
Do I need to be re-certified once
I get my Certifications?
Dell Technologies Specialist and Associate Certifications
never expire and will stay with you even if you change
companies. However, for compliance purposes, we do
require that our partner learners hold either the current
version of a particular Certification or one previous version of
that same Certification (N-1). To determine which versions
are accepted, refer to the “Accepted Certifications” link in the
“Certifications Programs” section of the Partner Academy
main page.
How many Certification levels are available to the
technology architect role for each learning path?
There are three Certification levels. Individuals start with the
Associate and must accomplish each level to advance.
• Associate
• Specialist
• Expert
Are there study resources available
for Services Delivery Competencies?
Yes. Dell Technologies makes, practice tests and lab
environments available to Partners to gain the tools and
experience to provide the best possible customer result.
Please review the Services Delivery Enablement Matrix for
more information.
How much time should I reserve to earn
Credentials and Certifications?
• Sales Credentials: Vary from 2 - 8 hours*
• SE Credentials: Vary from 3 - 15 hours*
• Associate, Specialist, Expert Certifications: Typically
earned in 40-hour blocks. For example, to earn a specialist
level Certification, plan for 80 hours
*Returning learners who are looking to maintain their
Credential may find their total training time shorter
based on the number of courses within each path
they had previously completed.

I am a Metal Tiered Partner. How do I track my
company training progress?
Solution Providers of Gold, Platinum and Titanium Tiers and
partners participating in the current Program Year audit can
track their company training status via Program Tracker.
The tracker allows designated Partner users to monitor their
training and revenue progress towards Tier attainment
requirements in the Dell Technologies Partner Program.
Only nominated contacts from Partners can access the tool.
The "My Partners" feature is now live in Program Tracker
also. This feature allows Distributors to request connection
with Solutions Providers. Upon connection, a version of
the Solution Provider’s training and performance data will
be visible to enable the Distributor’s support of the
Solution Provider’s progress by providing guidance on
development and training.
How do I provide User Consent to have completed
VMware training recognized by Dell Technologies?
From the home page of the Partner Portal,
1. Click on your name in the upper right corner, then select
Partner Account Settings
2. Scroll down until you find the “My Profile” section.
3. Select “Edit My Profile.” This action will open the
Salesforce.com My Profile page, which shows your profile
settings
4. Read both paragraphs on the My Profile page in
Salesforce, then use the “edit” button to cause a drop-
down dialog box to display.
5. Select “yes” for both options, then hit the save button
Do I need to create a new account on Partner
Academy if I already have an account with the Dell
Technologies Partner portal?
No, all Partner Portal users are granted access to the Partner
Academy.
I cannot access Partner Academy. Whom do I
contact?
Submit a request using the following link
1. Click on the Technical Support option, you will be directed
to a Webform
2. Select “Technical Support” in “Case Subtype”
3. Select “I am receiving and error message” in “Request
type”
4. Make sure to fill all compulsory fields highlighted in red.
5. In “Description” type “Partner Academy Access Issue” as a
title then follow with the issue details
How do I track my own training progress?
When a learner assigns themselves a particular learning
path, they can track their progress as they complete the
individual courses required for that curriculum. A progress
bar in the top right-hand side of their screen will move from 0
to 100% as a student successfully completes the required
modules of that learning path. A learner can quickly access
learning path progress by clicking on ‘My Account’ at the top
navigation of the Partner Academy.
FAQ
1. Select your “Country/Area”
2. Select “Partner User” in “Case Category”
Got more training questions?
Submit a request using the Case Management Tool
3. Select “Partner Program” in “Cast Type”
4. Select “Training Credential/Learning Path”
in “Sub Type”

2021_Partner_Training_Guide_for_Solution_Providers.pdf

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