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Delivering Cost Effective Clarify Access Beyond the Support Center<br />Rusty Coleman – VP Sales & Marketing<br />Gary She...
Dovetail Background<br />Clarify Business Partner providing value-add software and services to Clarify customers<br />1995...
Webinar Objective<br />Present alternatives for providing an easier and more cost-effective way to enable access to Clarif...
© 2009 Dovetail Software, Inc. --  CONFIDENTIAL <br />Traditional Clarify User Configuration <br />Support Center<br />Cla...
Clarify application is more extensive than some users require</li></li></ul><li>Alternative Clarify Information Access Opt...
© 2009 Dovetail Software, Inc. --  CONFIDENTIAL <br />Enhanced Clarify User Configuration <br />Support Center<br />Middle...
Enables access to the application on a mobile phone or laptop browser</li></ul>Removes the dependencies of a middle-tier a...
Application Profiles<br />US-based Telecommunications Voice/Data Services Company<br />ENVIRONMENT: <br />Clarify Version ...
Application Profiles<br />US-Based National Residential Home Builder<br />ENVIRONMENT: <br />Clarify Version 13 / Amdocs 6...
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Delivering Cost Effective Clarify Access Beyond The Support Center

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Delivering Cost Effective Clarify Access Beyond The Support Center

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Delivering Cost Effective Clarify Access Beyond The Support Center

  1. 1. Delivering Cost Effective Clarify Access Beyond the Support Center<br />Rusty Coleman – VP Sales & Marketing<br />Gary Sherman - CTO<br />
  2. 2. Dovetail Background<br />Clarify Business Partner providing value-add software and services to Clarify customers<br />1995<br />Founded as First Choice Software<br />Thin-client application replacement for the Clarify thick-client utilizing existing Clarify database<br />2001<br />Introduced CRM for Clarify<br />Company name changed to Dovetail Software<br />New ownership to expand company into the broader CRM market<br />2006<br />Thin-client application designed for customer service & support environments in the broader CRM market space<br />Introduced Dovetail CRM<br />2008<br />
  3. 3. Webinar Objective<br />Present alternatives for providing an easier and more cost-effective way to enable access to Clarify data for a larger group of users.<br />
  4. 4. © 2009 Dovetail Software, Inc. -- CONFIDENTIAL <br />Traditional Clarify User Configuration <br />Support Center<br />Clarify Database<br />Middle Tier Architecture<br />Field Services<br />Management<br />Sales<br />Accounting<br />Administration<br />Infrastructure costs of adding additional users can be prohibited<br />System performance can be impacted as additional users are added<br /><ul><li>Cost of adding additional licenses is prohibitive for some users
  5. 5. Clarify application is more extensive than some users require</li></li></ul><li>Alternative Clarify Information Access Options<br />Custom Reports and Dynamic Dashboards<br />Dedicated search software<br />Manual & automated email distribution updates<br />Hosted data warehouses<br />
  6. 6. © 2009 Dovetail Software, Inc. -- CONFIDENTIAL <br />Enhanced Clarify User Configuration <br />Support Center<br />Middle Tier Architecture<br />Clarify Database<br /> Intranet<br />Field Services<br />Management<br />Accounting<br />Sales<br />Administration<br /><ul><li>Provides only the necessary functional capabilities for these users
  7. 7. Enables access to the application on a mobile phone or laptop browser</li></ul>Removes the dependencies of a middle-tier architecture for occasional users <br />Provides access to Clarify through a web-centric architecture<br />
  8. 8. Application Profiles<br />US-based Telecommunications Voice/Data Services Company<br />ENVIRONMENT: <br />Clarify Version 12 (Support & Logistics)<br />CHALLENGE:<br />Field Services organization and some internal users were restricted from Clarify access due to the need to increase the number of Clarify concurrent users within the Support Center.<br />SOLUTION:<br />Dovetail provided a web-based “light” application that offered a limited function UI that could access the Clarify database from a mobile phone or a desktop/laptop browser. The solution ran in conjunction with the Clarify thick-client application and users.<br />BENEFIT:<br />Cost-effectively extended the access to Clarify for an additional 50 users without purchasing additional thick-client licenses.<br />
  9. 9. Application Profiles<br />US-Based National Residential Home Builder<br />ENVIRONMENT: <br />Clarify Version 13 / Amdocs 6 (Support & Logistics)<br />CHALLENGE:<br />Needed to add more enterprise users to the Clarify system but current performance limitations and license cost prevented this. <br />SOLUTION:<br />Dovetail provided a web-based “light” application in conjunction with Dovetail’s thin-client agent that will result in a complete replacement of Clarify thick-client application.<br />BENEFIT:<br />A complete replacement of the Clarify thick-client was justified by creating a web-based environment with a mixture of “full-featured” and “light-featured” licenses provided by Dovetail<br />
  10. 10. Demonstration<br />

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