Delivering Cost Effective Clarify Access Beyond The Support Center

1. Delivering Cost Effective Clarify Access Beyond the Support Center Rusty Coleman – VP Sales & Marketing Gary Sherman - CTO

2. Dovetail Background Clarify Business Partner providing value-add software and services to Clarify customers 1995 Founded as First Choice Software Thin-client application replacement for the Clarify thick-client utilizing existing Clarify database 2001 Introduced CRM for Clarify Company name changed to Dovetail Software New ownership to expand company into the broader CRM market 2006 Thin-client application designed for customer service & support environments in the broader CRM market space Introduced Dovetail CRM 2008

3. Webinar Objective Present alternatives for providing an easier and more cost-effective way to enable access to Clarify data for a larger group of users.

7. Enables access to the application on a mobile phone or laptop browserRemoves the dependencies of a middle-tier architecture for occasional users Provides access to Clarify through a web-centric architecture

8. Application Profiles US-based Telecommunications Voice/Data Services Company ENVIRONMENT: Clarify Version 12 (Support & Logistics) CHALLENGE: Field Services organization and some internal users were restricted from Clarify access due to the need to increase the number of Clarify concurrent users within the Support Center. SOLUTION: Dovetail provided a web-based “light” application that offered a limited function UI that could access the Clarify database from a mobile phone or a desktop/laptop browser. The solution ran in conjunction with the Clarify thick-client application and users. BENEFIT: Cost-effectively extended the access to Clarify for an additional 50 users without purchasing additional thick-client licenses.

9. Application Profiles US-Based National Residential Home Builder ENVIRONMENT: Clarify Version 13 / Amdocs 6 (Support & Logistics) CHALLENGE: Needed to add more enterprise users to the Clarify system but current performance limitations and license cost prevented this. SOLUTION: Dovetail provided a web-based “light” application in conjunction with Dovetail’s thin-client agent that will result in a complete replacement of Clarify thick-client application. BENEFIT: A complete replacement of the Clarify thick-client was justified by creating a web-based environment with a mixture of “full-featured” and “light-featured” licenses provided by Dovetail

10. Demonstration