--- 20190130 ProgressUpdateWithBoard (Folder Name) 20190130 Progress Update With Board - All Welcome - ISSIP Event Series (Recording Name) URL : https://service-science.info/archives/6675 President: Rama_Akkiraju VP: Heather_Yurko Executive Director: Yassi_Moghaddam Slides: https://www.slideshare.net/slideshow/20190130-slides-progressupdatewithboard-issip_bod-20190130presentation_final-pptx/275742205 Recording: https://www.youtube.com/watch?v=rxZtPHqGZzY Minutes: https://www.slideshare.net/slideshow/20190130-minutes-progressupdatewithboard-minutes20190130-docx/275742175 Folders 20190130 Slides - ProgressUpdateWithBoard 20190130 Recording Metadata - ProgressUpdateWithBoard 20190130 Minutes - ProgressUpdateWithBoard Old: Slides - missing: http://www.issip.org/wp-content/uploads/2019/01/ISSIP_BOD-20190130presentation1_Final.pdf Minutes - missing: http://www.issip.org/wp-content/uploads/2019/01/minutes20190130-1.pdf ---

1. 1
2019 ISSIP and/or its affiliates. All rights reserved.
ISSIP Annual (4th Quarter) 2018
Board of Directors Meeting
Jan 30, 2019
http://www.issip.org/2401-2/
Twitter Hashtag: #ISSIP

2. Meeting Agenda
Opening, and welcome –Jim Spohrer (JS)
Honoring ISSIP President 2018, Welcoming ISSIP President/VP 2019 - JS
ISSIP Service Innovation Awards – JS
AI Project launch - JS
ISSIP @ HICSS 52 – JS
ISSIP 2019 Goals and Objective - Heather Yurko, ISSIP 2019 President
New Ambassadors - HY
Other Events – Haluk Demirkan (HD)
Knowledge Co-creation (Publications) - HD
NSF Proposal – Yassi Moghaddam
SIGS Chapter & COI Activities 2018 – YM
Ambassadors activities 2018 - YM
From ISSIP Editors – YM
Volunteers Recognitions- YM
Operations – YM
Ask of the Board and Open Discussions
2

3. Honoring Rama Akkiraju,
Our 2018 President
•Under Rama’s presidency…
• ISSIP launched 2 new Initiatives in AI – Open Datasets & AI
Services Evaluations.
• ISSIP applied for an NSF sponsored workshop on FOW
• 2 Conference sponsorships, & workshops globally
• 2 Discovery Summits
• Number of online and in person Speaker Series Sessions
• Two new programs launched: ISSIP Service Innovation
Excellence Award, and Innovation Research Program
• Advanced Internationalization of ISSIP in Japan and Taiwan
2019 ISSIP and/or its affiliates. All rights reserved.
3

4. Welcome New Leadership!
Heather Yurko, ISSIP Vice President (1/1-12/31, 2019)
• Director of Global Channels Management at Facebook, where she and her teams are focused on bringing the
best out of technology and talent.
• Previously, at Cisco: Chief of Staff + Lead, Future of Work, Employee Services, Cisco, leading Future of Work,
for Employee Services, and Senior Manager, global service supply chain
• Winner of multiple industry awards, including the ERE Award (2010), Pega’s Business Innovation Award (2014);
NC Technology Associations' Tech Award - Business Value: Use of Technology (2014); and Gartner’s BPM
Excellence Awards for North America (Dec 2014).
• Holds an MA in Organizational Psychology from Columbia University
Gerhard Gudergan, ISSIP VP (1/1 – 12/31, 2019)
• Deputy Managing Director and Department Head, Business Transformation, FIR Institute for Industrial
Management, RWTH Aachen University.
• Founding Director, CENTER SMART Services, RWTH Aachen Campus and acting head of the METROPOLITAN
CITIES initiative.
• Senior lecturer, RWTH Aachen and Fraunhofer Academy.
• Contributing member of the ISSIP Service Innovation Framework SIG and the ISSIP Strategy Council for several
years.
• Research focus: digital transformation and data-based innovation and ecosystems.
• Ph.D. Mechanical Engineering, RWTH Aachen University, Masters in Mechanical Engineering from RWTH Aachen
University.
2019 ISSIP and/or its affiliates. All rights reserved. 4

5. 2019 ISSIP and/or its affiliates. All rights reserved. 5
Highlights of Q4
 Two Open AI projects launched
 2018 VP Elections completed
 Applications open - nomination for the Excellence in Service Innovation Award
 Held multiple workshops at HICSS 52
 Held a panel at the Fraunhofer virtual Summit one on Future of Work
 ISSIP 2019 strategy proposed & approved by the Board

6. 2019 ISSIP and/or its affiliates. All rights reserved.
Taking Applications for the ISSIP Excellence
in Service Innovation Awards
• Still time to apply!
• Deadline for submissions tomorrow: 11:59
pm US Pacific Time, Jan 31, 2019.
• Details:
http://www.issip.org/recognitions/excellence-in
-service-innovation-award/
Send applications to awards@issip.org
Previous recipients IBM and
University of St. Gallen and
Kassel
6

7. Open AI Projects Launch!
2019 ISSIP and/or its affiliates. All rights reserved. 7
Open AI Service testing framework – led by
Gandhi Sivakumar, IBM
• Team members: Lakshmi P Shanmugam, Malarvizhi
Kandasamy, Rizwan Dudekula
• The project is live on Github!
• Inviting ISSIP community, all professionals and students,
to evaluate Open AI Services!
• Plans underway to engage the community for further
development
• Parallel plan with existing team to continue the work in
2019
Learn how you can get involved here:
http://www.issip.org/issip-open-ai-projects/

8. Open AI Projects Launch!
2018 ISSIP and/or its affiliates. All rights reserved. 8
Open Dataset for AI Training –
• led by Kesav Viswanadha, Student @ UC Berkeley
• Live on ISSIP Website!
http://www.issip.org/open-data-sets/
• An instance of the Beta has been moved to React.js to
improve the UI (current Wordpress too limiting).
• Next gen work underway.
Learn how you can get involved here:
http://www.issip.org/issip-open-ai-projects/

9. 9
ISSIP @ HICSS52 2019
Workshops:
1. “Workshop on AI Biases - From humans to algorithm to
data, biases in AI” – Speakers from Fujitsu, IBM,
Figure8, & MediaX
2. “Workshop on Future of Work: speakers from IBM,
Google, Santa Clara U., & Syracuse. , USC.
o Recruited a lead author to create a paper from the
workshop.
o Blogpost and ISSIP NL coverage to come soon.
Research mini-track “SMART SERVICE
SYSTEMS
MOU signed with Society for Servicology
(SfS) to strengthen collaboration (SfS
President Kazuyoshi Hidaka)
ISSIP-IBM-CBA(UW) Student Best Paper Award
FOR "BEST INDUSTRY STUDIES PAPER
 1. Crossing the Uncanny Valley? Understanding Affinity,
Trustworthiness, and Preference for More Realistic Virtual
Humans in Immersive Environments by Mike Seymour,
Lingyao Yuan, Alan R. Dennis, Kai Riemer
 2. Skimping on Gas – Reducing Ethereum Transaction
Costs in a Blockchain Electricity Market Application by
Taneli Hukkinen, Juri Mattila, Kari Smolander, Timo
Seppälä, Tobias Goodden
 3. DecidArch: Playing Cards as Software Architects by
Patricia Lago, Jia F. Cai, Remco C. de Boer, Philippe
Kruchten, Roberto Verdecchia
 4. RoboTalk - Prototyping a Humanoid Robot as
Speech-to-Sign Language Translator by Daniel Christian
Homburg, Mirja Sophie Thieme, Johannes Völker, Ruth
Maria Stock
 5. Robust Look-ahead Three-phase Balancing of
Uncertain Distribution Loads by Xinbo Geng, SwatiGupta,
Le Xie
Special Thanks, Dr. Haluk Demirkan, ISSIP
Ambassador to HICSS! 9

10. 2019 ISSIP and/or its affiliates. All rights reserved. 10
ISSIP 2019 Strategy Summary
ISSIP Strategy 2019
Themes Programs Objectives
AI
&
Future of work
Open AI projects
1. Open Data Sets
2. Evaluation of of Open AI Services
3. Cognitive System Institute calls
Further engage the community to scale these project
Discovery Summits At least 2
Conferences Support AHFE, HICSS, Naples Forum, Frontiers in Service, and SoS
(sponsorship and/or best paper awards)
Books & other publications Continue to grow the BEP-ISSIP Series book publications, continue to
grow paper publications
Awards Recruit nominations for Excellence in Service Innovation, Best papers
awards, and ISSIP Fellows. Give awards to qualified nominees.
Hackathons To hold at least one hackathon later in 2019
Internship Recruit student teams to work on an industry challenge of ISSIP
institutional members
Badging and Certifications Develop a badging and certification plan & run at least one pilot
Interested to lean more or get involved? Send email to info@issip.org 10

11. 2019 ISSIP and/or its affiliates. All rights reserved. 11
Welcome New Ambassadors!
Christine Leitner, Senior Advisor and co-
founder of the Centre for Economics and
Public Administration (CEPA), London
- Ambassador to CEPA
Francesco Polese, Professor of Business
Management, Salerno University -
Ambassadors to Naples Conference and
AHFE-HSSE
Cristina Mele, Professor, University of
Naples “Federico II” - Ambassadors to
Naples Conference and AHFE-HSSE

12. Other ISSIP Events 2018
 9th International Conference on
Applied Human Factors - 5th
International Conference on The
Human Side of Service Engineering,
July 17-20, 2018 Orlando, Fl
 ISSIP @ JST - Challenges of Society
5.0, Approaches to Social Innovation,
Jan 24-25, 2018, Tokyo, Japan
 HICSS-51, Jan 3-6, Hawaii, USA
Dec 4, Fraunhofer Virtual Panel on Future
of Work, Dec 4, IBM Almaden, San
Jose, CA
Discovery Summits:
• Future of Jobs in the Age of AI,
September 27, San Jose State University,
Santa Clara, CA, USA - Speakers from
IBM, Cisco, Accenture, Google, Santa
Clara U., USC. Outcome – BEP Book
development underway.
• JST-ISSIP- AI Innovation in Healthcare,
August 27, IBM Almaden, San Jose, CA,
USA
12

13. ISSIP Events Planned 2019-2020
 Frontiers in Service, July 18-21, 2019,
Singapore (Planned)
 HICSS 53, Jan 2020 (planning), Hawaii,
USA
 Exploring to jointly sponsor best student
paper awards with IBM and University of
Washington, Center for Business Analytics
 HICSS 2019 – 2 Workshops, and one mini-track,
ISSIP-IBM-UW best paper awards. Hawaii, USA
(completed)
 Discovery Summits for 2019 –TBA (planning)
 ISSIP sponsorship of CITRIS Banatao Institute
Women in Technology Conference, March 8,
2019, Berkeley, CA, USA
 SfS Conference, Tokyo, Japan, March 2019
(planning)
 Naples Forum on Service - 6th
International
Conference on The Human Side of Service
Engineering, June 4-7, 2019, Ischia, Italy
(planned)
2019 ISSIP and/or its affiliates. All rights reserved.
13

14. Book Series, Partnership with Business Expert Press
• Over 34 in the collection: http://www.issip.org/books-and-collections/
• In Progress – 12 more
• ISSIP Co-marketing marketing with BEP agreement signed in 2018
Other Publications Completed:
• ISSIP-NSF workshop report, April 2018,
• ISSIP-IBM-CBA HICSS Research Award Program Summary, forthcoming,
Feb 2018.
Other Publications Underway:
• BEP Book from Discovery Summit on Future of Work
• Paper from HICSS 2019 workshop
Knowledge Co-Creation & Dissemination
Value Network Through Publications
14
2019 ISSIP and/or its affiliates. All rights reserved.

15. 20189 ISSIP and/or its affiliates. All rights reserved. 15
ISSIP NSF Proposal
Topic: Industry Perspective on Future of
Skills/Jobs/Education
Award size ~ $87k
Duration ~ 1year
Scope: A panel of industry experts, surveys and
report
Estimated start ~ TBD
Outcome a Business Expert Press Book

16. ISSIP Cognitive Computing Institute
Speaker Series in 2018
Chair: Susan Malaika, CSIG Chair, Senior Technical Staff, Open
Tech AI, IBM
Restarted Feb 2018
Weekly calls, Thursday 7:30-8:00 am Pacific time
More than 33 calls in 2018, total of more than 135 recorded
calls since inception:
http://cognitive-science.info/community/weekly-update/
In addition to globally recognized research faculty,
researchers, other companies are invited to participate
• Strong participation (between 20 ~ 120)
To learn more how to participate/speak, send email to:
CSIG@issip.org
2019 ISSIP and/or its affiliates. All rights reserved. 16
Thank you Susan Malaika for your leadership!

17. 17
Special Interest Groups Accomplished as of 2Q 2018 Goals for 2019
Education & Res. (H. Demirkan, J
Spohrer)
157, Open data sets: 90, presentations and best student paper awards
co-sponsored with IBM at HICSS 2017, and ISSIP-NSF Workshop, March
2017.
Number of Programs at HICSS 2018 & 2019.
Best student paper award at HICSS 2018 & 2019
U of Washington joining ISSIP , Co-sponsoring HICSS Best Paper Award,
and and continuing co-sponsor another conference in 2018.
• Plan for badging and Certifications
Launched : 10/12
Members 101
Service Inn. Framework (DJ Christman) • Executive Summary + Case-Study Published on the ISSIP Website
• HICSS 2018 Workshop Delivered
• HICSS 2019 Workshop Delivered
• Continued work on BEP book centered around PCIM / SIB. First draft
of the book on track for completion by end of Calendar Year
• Publication of SIB via BEP
• Propose PCIM badging framework
Launched : 4/14
Members 42
• Service Design (Daniela Sangiorgi) • Developed Service Design & Empathy Whitepaper
• Developed Case studies, and Service Maturity checklist
Re-ignite SDN activities – PhD service design
students to pitch their research to the industry
• Launched : 11/12
• Members: 7
SDN (Casimer Decusatis, Martist U.) On hold Exploring opportunities for tighter
collaboration with ISSIP programs
Launched : 4/14
Members 10
2019 ISSIP and/or its affiliates. All rights reserved.

18. Ambassadors
34 Total ( 3 additional in
2018)
Activities 2018:
• HICSS - Haluk Demirkan, HICSS 51 and 52
• AHFE-HSEE – Lou Freund, & Jim Spohrer, AHFE-HSSE 2018
• Naples Forum - Christine Leitner, planning HSSE in Europe
• IBM Research, Frontiers of Service, ICServ - Jim Spohrer
• NSF, Alexandra Medina Borja, NSF workshop Application
• Mayo Clinic, Zami Temesgen, proposed workshop with WHO on AI &
Precision medicine
• CITRIS – David Lindeman, ISSIP Discovery Summits 2018 & CITRIS Day
2018, Harnessing the AI Revolution.
• Society of Servicology, Kazuyoshi Hidaka, MOU signed
• Italian Service Science Community, & Universities, Clara Bassano, and
Paolo Piciocchi, AHFE-HSEE 2018
18
2019 ISSIP and/or its affiliates. All rights reserved.

19. 2019 ISSIP and/or its affiliates. All rights reserved. 19
ISSIP Editors 2018
• Took over the Newsletter since June 2018
• Interviewed total of 7 Service Innovators
in 2018
• Pipeline of interviews: ISSIP Ambassadors
http://www.issip.org/about-issip/commun
ity/2506-2/
• Please contact editor@issip.org, if you
would like to be interviewed.
• Please send new content to
content@issip.org
Send suggestions to:
editor@issip.org,
or tweet to @The_ISSIP, #ISSIP
Michele Tomic
Dr. Salvatore Moccia

20. 2019 ISSIP and/or its affiliates. All rights reserved. 20
Thank you other Volunteers!
Total # 86

21. 2019 ISSIP and/or its affiliates. All rights reserved.
Institutional Members Update 2018
Exploring to become new dues paying
members:
• UHG/Optum RX
• Facebook
• Accenture
• Fujitsu
• Google
Experimenting with couple of new models of
value co-creation with prospective institutional
members:
1. Surveys -Discovery Summit- BEP Books
2. Team of students to work on ISSIP dues paying
members industry challenges
3. ISSIP as an aggregator of hackathons
Curious how your
company could
join ISSIP?
Contact
execdir@issip.org
21

22. 2019 ISSIP and/or its affiliates. All rights reserved. 22
Individual Membership Update
Total 12/31/2017
1259
Total 12/31/2018
1357
Growth:
8%
Average Addition per
Month:
~ 8
Academic/Research
Center
31%
Company
34%
Student
20%
Independent
6%
SMB
5%
Other
5%
ISSIP Individual Membership
as of Dec 31, 2017
Academic/Research
Center
32%
Company
33%
Student
20%
Independent
6%
SMB
5%
Other
5%
ISSIP Individual Membership
as of Dec 31, 2018

23. Financials 2018
Total Cash
 Checking+ Saving ~ $112,164 (as of 1/21/2019)
2018 Income ~ $102,715
2018 Major Expenses
 Main Operations
• Compensation - $60,000
• Web & other IT development – $4800
• Accountant ~ $2000
 Conferences:
• Sponsorships and Best Paper Awards ~ $6000
• Travel ~ $2500
2019 ISSIP and/or its affiliates. All rights reserved. 23
Pro Forma for FY2019
 Estimated total Income ~ $131,500
Operations existing members: ~$98,000
Operations estimated new members – $30,000
From Sponsorship ~ $3,500
 Salaries - $60,000
 Consulting & Operations (tools, licensing, web, etc.) -
$10,000 - $14,000
 Awards, Sponsorships, Innovation Research Program –
~$20,000
 Travel and Miscellaneous $5,000- $10,000

24. 24
Other Operations
ISSIP 2018 Annual Report, available on
www.issip.org by end of week Feb 4th
.
ISSIP Tax forms due May 15,2019
2019 ISSIP and/or its affiliates. All rights reserved.

25. 25
2019 ISSIP and/or its affiliates. All rights reserved.
Thank you!
ISSIP Annual (4th Quarter) 2018
Board of Directors Meeting
Jan 30, 2019