--- 20171025 ProgressUpdateWithBoard (Folder Name) 20171025 Progress Update With Board - All Welcome - ISSIP Event Series (Recording Name) URL : https://service-science.info/archives/6675 President: Ralph_Badinelli VP: Rama_Akkiraju Executive Director: Yassi_Moghaddam Slides: https://www.slideshare.net/slideshow/20171025-slides-progressupdatewithboard-issip_bod-20171025_presentation_final-pptx/275789222 Recording: https://youtu.be/PLsKUQyVXXQ Minutes: https://www.slideshare.net/slideshow/20171025-minutes-progressupdatewithboard-minutes20171025-docx/275789201 Folders 20171025 Slides - ProgressUpdateWithBoard 20171025 Recording Metadata - ProgressUpdateWithBoard 20171025 Minutes - ProgressUpdateWithBoard Old: Slides - missing: http://www.issip.org/wp-content/uploads/2017/10/ISSIP_BOD-20171025_presentation_Final.pdf Recording - drive: https://drive.google.com/file/d/0B4f17psTC9fsTFdrbDR3b2tON3c/view?resourcekey=0-MfRQoWEIbEsc-PR3RJlEIA Minutes - missing: http://www.issip.org/wp-content/uploads/2017/10/minutes20171025.pdf ---

1. 1
2017 ISSIP and/or its affiliates. All rights reserved.
ISSIP 3rd Quarter 2017 Board of
Directors Meeting
Oct 25, 2017
http://www.issip.org/2401-2/
Twitter Hashtag: #ISSIP

2. Meeting Agenda
 Opening, welcome, Highlights – Ralph Badinelli, ISSIP President
 SCAD-ISSIP Collaboration, PCIM Playbook, Wins the Red Dot Award – Yassi
Moghaddam
 ISSIP New Programs – RB/Haluk Demirkan
 ISSIP Strategy Council Update – Heather Yurko
 Welcome ISSIP New Volunteers – YM
 ISSIP Education Program & Cisco HackIT – YM & DJ Christman
 Discovery Summit – Future of work – YM
 Other Events/ – HD
 Knowledge Co-creation (Publications) – HD
 SIGs updates – YM
 Other Volunteers Recognitions - YM
 Operations - YM
 Open Discussion: Ask of the Board

3. 3
Highlights of Q3
 2018 VP Elections, last day to vote today, results TBA Oct 31.
 ISSIP Excellence in Service Innovation Award
 ISSIP Innovation Research Program
 ISSIP Education Program underway
 ISSIP on plan with this year’s events and publications goals (HICSS,
AHFE, Discovery Summit, etc.)
 Advanced internationalization of ISSIP:
Planning workshops and summits with JST and Gachon University,
Korea, exploring more collaboration with ISSIP Swiss Chapter,
sponsored service innovation conference at University of Warwick.
2017 ISSIP and/or its affiliates. All rights reserved.

4. 2017 ISSIP and/or its affiliates. All rights reserved. 4
ISSIP PCI Playbook, an ISSIP-
SCAD collaboration wins the
2017 Red Dot Award!
http://www.red-dot.sg/en/issip/
Many Thanks!
Mauricio Manhaes, SCAD
Gerhard Gudergan,
Aachen University
Heather Yurko, Cisco
DJ Christman, Cisco
Jim Spohrer, IBM

5. 2017 ISSIP and/or its affiliates. All rights reserved. 5
New Programs
ISSIP Innovation Research Program
Intended to promote and recognize exemplary
innovation in the design and deployment of
services.
Given once each year to a company or
organization that has deployed a new service
that, in the judgment of the ISSIP Award
Committee, is the most innovative of all of the
submissions for that year.
Currently seeking nominees - Deadline: Dec
31, 2017
Details: http
://www.issip.org/recognitions/excellence-in-se
rvice-innovation-award/
Excellence In Service Innovation Award
Main purpose: enhance the value of ISSIP
membership by using ISSIP’s unique network of
expertise and capabilities and ISSIP’s mission
to advance research in service innovation.
This program takes advantage of ISSIP’s
ability to engage individual service researcher
faculty around the world with the development
and promotion of innovations that are of
interest to Institutional Members.
Currently seeking research projects from
institutional member - Deadline: Nov 30,
2017
Details:
http://www.issip.org/issip-innovation-research
-program/

6. 6
ISSIP Strategy Council Update
 Strategy Council (Cisco, GE, IBM, JST) met four times: expand on initial
charter, expand activity as a board.
 Focus on Industry value acceleration: remote accessibility to Discovery
Summits, combining members of Education + Research and Service
Innovation Framework SIGs to create curriculum and certification for
People Centered Innovation Matrix (PCIM)
 Discovery Summit: Future of Work on 13/14 November – existing and
potential new industry members attending
 Upcoming: Industry feedback loop, Discovery Summit playbook,
promoting T-shaped education.
201 ISSIP and/or its affiliates. All rights reserved.

7. 2017 ISSIP and/or its affiliates. All rights reserved. 7
ISSIP New Volunteers
Handan Mutis, Program Leader, ISSIP
• Formerly Project Leader, with IBM, Halvelsan
• Focusing on leading the compilation of white
papers from Discovery Summits and other ISSIP
events.
Todd Kelsey, Digital Media and Online
Community Expert
• Assistant Professor of Marketing, Benedictine
University
• Author, 10 books on digital marketing and tech.

8. Overview
• Provide opportunities for Industry and Academia to
better engage on industry challenges
• Value proposition:
• IM - Upskill talent own workforce or partners and
customers
• ISSIP - Create more value for existing ISSIP IM’s
and attract more IM
• ISSIP Qualified Affiliates - Create opportunities for
co-creation between institutional and individual
members of ISSIP
ISSIP
Institutional
Members
ISSIP Qualified
Affiliates
1
2
3
ISSIP Education Program
Status
• Recently completed second pilot with Cisco (Dr. Gerhard
Gudergan)
• Exploring 2 other pilot:
• With IBM recently proposed (Drs. Haluk Demirkan & Naguib Attai)
• With Cisco, early exploration (Dr Mauricio Manhaes and Heather
Yurko)
• Expanding PCIM as a framework for ISSIP Education program
(Dr. Ralph Badinelli & H. Demirkan), related polices (Yassi
Moghaddam)
• Process for qualifying affiliates, content development, IP,
Copyrights, etc., is under development
• Looking for more pilots with other companies and groups

9. Overview
• Led by the ISSIP Service Innovation Framework SIG (Co-Chairs:
DJ Christman, Heather Yurko)
• IQA, Dr. Gerhard Gudergan, Center Smart Services, Aachen
University
• Format: series of workshops + one on one coaching of teams
• Kicked off the 2nd round July 14, 2017
• 1st pilot completed in September 2016
• Exec sponsor: Jyoti Sarin, Cisco
ISSIP
Institutional
Members
ISSIP Qualified
Affiliates
1
2
3
ISSIP Education Program: “People Centered Innovation
Methodology” For Cisco Incubator Program, HackIT
2017
• Ten teams, 4~5 team members each went through the
training, and 6 top teams went through the coaching
• More feedback coming end of Oct.
• Participants to be given ISSIP Certificate of Completion in
PCIM
2016
• Highlights of the 2016 program on Cisco website:
http://bit.ly/2uQCGvW
• ISSIP-People Centered Innovation Methodology (PCIM) Pilot
Case Study with Cisco, coming soon.

10. Discovery Summits
“Future of Work in The Digital Age”,
 Time and Place: Nov 13- 14, 2017, Lucas
Business Complex, SJSU, Santa Clara, CA
 Sponsors: San Jose State University
 Speakers from Cisco, IBM, Accenture, JST, NSF, UC
Berkley, UC Davis, Stanford, San Francisco State,
and more…
 One outcome: a white paper outlining, opportunities,
challenges, and what our community can do.
10
2017 ISSIP and/or its affiliates. All rights reserved.
Dr. Stephen Kwan,
Professor Emeritus,
SJSU
Dr. Dan Moshavi,
Dean, Lucas School
of Business, SJSU

11. Other ISSIP Events (2017 YTD)
Conferences
 8th International Conference on Applied
Human Factors - 5th
International Conference
on The Human Side of Service Engineering,
July 17-21, Los Angeles, CA
 ISSIP-NSF Workshop March 29-30, 2017
 HICSS-50, Jan 4-7, Hawaii, USA
• 3 ISSIP workshops, 2 on Digital Transformation; 1 on
Cognitive Computing
• 5 ISSIP-IBM Best Student Paper Awards
Innovation Roundtable Luncheons
(sponsored by SJSU & IBM)
 August 28, Dr. Yasunori Kimura led a delegation
JST Research Faculty, at IBM Almaden
 July 12, Dart Lindsley, Transformation Lead,
Cisco
 Feb 15, Gautam Mahajan, President, Customer
Value Foundation, Inter-Link India

12. ISSIP Events Planned 2017-2018
 Joint Discovery Summit with
JST - TBA
 Discovery Summits for 2018 –
TBA
 Exploring an event with
Gachon University, AI
Advanced Management
Program, in Korea in 2018
 ISSIP co-sponsorship of CITRIS Batano Women in
Technology Conference, Nov 30, 2017,
http://citris-uc.org/women-in-tech-innovation-ent
repreneurship-2017
/
 HICSS 2018 – 2 Workshops, and one mini-track,
ISSIP-IBM-UW best paper awards.
 9th International Conference on Applied Human
Factors - 5th
International Conference on The
Human Side of Service Engineering, July 17-2,
2018 Orlando, Fl
2017 ISSIP and/or its affiliates. All rights reserved.
12

13. Book Series, Partnership with Business Expert Press
• Total 25 published http://www.issip.org/books-and-collections/
• 1 published in Q2 2017
• In Progress – 13
Other Papers Q2 2017:
• ISSIP-NSF workshop report underway, due End of Nov 2018
• Discovery Summit Report, Future Services & Societal Systems in Society 5.0
／ CRDS-FY2016-WR-13, Center for Research and Development Strategy,
Japan Science and Technology Agency, March 2017
• Discovery Summit, Cognitive Computing and Predictive Analytics Report
white paper underway.
Knowledge Co-Creation & Dissemination
Value Network Through Publications
13
2017 ISSIP and/or its affiliates. All rights reserved.

14. 14
Special Interest Groups Accomplished 3Q2017 Goals for 2017
Education & Res. (H. Demirkan, J Spohrer) 157, Open data sets: 90, presentations and best student paper
awards co-sponsored with IBM at HICSS 2017, and ISSIP-NSF
Workshop, March 2017,
• Developing the high level People Centered
Innovation Matrix Curriculum
• Making the Wed Speakers Series open to all SIGs
• At least 1 paper on issip.org,
• 2 sessions @ ISSIP sponsored conferences
• Grow online community
• Publish presentations on issip.org
Launched : 10/12
Members 101
Service Inn. Framework (H. Yurko, DJ Christman) • Winner of Red Dot Award
• Winner of 1 design award: Silver at the European Design,
through partnership with SCAD on ISSIP SIF Playbook
• SIB white-paper submitted to the Journal of Service Science
• Road-Mapping and planning for 2017 goals
• Executive Summary + Case-Study Published on the ISSIP Website
•Publication of SIB in Journal of Service Science or
ResearchGate
• Certification/Badging Offering Platform determined
• Start of execution on the curriculum framework
• HICSS Workshop involving PCIM
Launched : 4/14
Members 42
• Service Design (Leslie Tom, Jia Liang Wong) • Service Design Museum Energy grant proposal submitted for 2nd
stage evaluation.
• Developed Service Design & Empathy Whitepaper
• Developed Case studies, and Service Maturity checklist
• Looking for synergies between SD SIG and SIF SIG
• Developing possible partnerships with Museums and
Service Design
• Launched : 11/12
• Members
SDN (Casimer Decusatis, Martist U.) Presentation at Cisco Live 2017, papers won first place at IBM
TechConnect, Poughkeepsie, NY (September 2017) and NY IT
Cybersecurity Conference (October 2017). Upcoming presentation at
IEEE UEMCON (Columbia University, NY, October 20, 2017); NSF
grant for secure cloud services submitted October 10, 2017
•Presentation at ISSIP sponsored & other conferences
•Promote education & research related to SDN & NFV
• pursue related grant proposal opportunities
Launched : 4/14
Members 10
Communities of Interest Accomplished 3Q2017 Goals for 2017
Cognitive Computing Weekly Speakers Series, 110+ Presentations in Library on
all things Cognitive and 1070 members in LinkedIn
Discussion Group.
Continue to grow the community and recruit
speakers.
Launched : 11/14
Members: 1070

15. 2017 ISSIP and/or its affiliates. All rights reserved. 15
Chapters Accomplished 3Q2017 Goals for 2017
Germany Activities on hold until SIG Chair completes
dissertation
• Revitalize/Reposition ISSIP Germany chapter
(after dissertation)
• Issue second “ISSIP Most Innovative Paper
Award” at the Karlsruhe Service Summit 2017
(Sept. 2017)
Launched :June 2013
Members: 17
+
Italy • Launched the T-Shape track at AHFE - HSEE
2017
• Continued support of University Salerno as an
Academic Institutional Member of ISSIP.
• T-Shape Lab at the University of Salerno
• Continue to promote ISSIP in the service science
community in Italy and beyond
• Activating a new membership process for the
University of Naples “Parthenope” (Italy)
• Activating a new membership process for the
University of Valona (Albania)
• Planning students tours in Silicon Valley
• Start with the Weekly calls
Launched : 2013
Members 15
Switzerland • ISSIP President, Ralph Badinelli, spoke at the
annual conference in Switzerland
• Christoph Heitz, Chapter Chair participated
in ISSIP-NSF workshop
• 6 research projects started
• 7 expert groups up and running with topics
from IT over business to data ethics.
Continue exploring joint events in Switzerland and
US on Smart Service Systems
Launched : March 2016
Members: 150+

16. 2017 ISSIP and/or its affiliates. All rights reserved.
Recognizing Other Volunteers
Akkiraju, Rama (ISSIP VP) IBM
Bassano, Clara
The Parthenope University of
Naples
Bucanfusso, Tony UIDP
Christman, David Cisco
Correale, Valerie Cisco
Decusatis, Casimer MaristUniversity
Demirkan, Haluk U of Washington - Tacoma
Fodell, Dianne IBM
Griffith, Terri Santa Clara U.
Gudergan, Gerhard Aachen U. Professor
Heitz, Christoph (Chair ISSIP Swiss
Chapter)
Prof. at Zurich University of Applied
Sciences
Iwano, Kzauo Mitsubishi
Jyoti, Sarin Cisco
Kimura,Yasounori JST
Khokhar, Sarah Cisco
Kripalani, Sunil Optum
PK Agrawal Northeastern University
Alexa Konzman Cisco
Kwan, Stephen SJSU
Maglio, Paul UC Merced
Manhaens, Mauricio Professor at SCAD
Medina-Borja, Alexandra, NSF
Motahari, Hamid IBM
Mutis, Bora Senior high school
Piciocchi, Paulo U of Salerno
Rayes, Ammar Cisco
Sarin, Jyoti Cisco
Soyutemiz, Sarper 2nd year college student, MIS
Takashima, Yosuke JST
Thapliyal, Saurabh GE Digital
Temesgen, Zami Mayo Clinic
Tom, Leslie (active member of UE
SIG) Detroit Revitalization Fellow
Tyagi, Prashant GE Digital
Wong, Jialiang Chemistry (Singapore)
Yurko, Heather Cisco

17. 2017 ISSIP and/or its affiliates. All rights reserved.
Institutional Members Update YTD 2017
Co-creating value prop with: UHG/Optum,
Accenture, VMware.
Interested in becoming new members:
Parthenope University of Naples
Engaging those in the pipeline in ISSIP Projects,
SIGS, Workshops, Innovation Roundtables,
Discovery Summits and more…
Curious how your
company could
join ISSIP?
Contact
execdir@issip.org
17

18. 2017 ISSIP and/or its affiliates. All rights reserved. 18
Academic/Research
Center
31%
Company
34%
Student
20%
Independent
6%
SMB
5%
Other
5%
ISSIP Individual Membership as of Oct 24, 2017
Individual Membership Update
Total 10/24/2017
1253
Total 7/12/2017
1222
Growth:
~3%
Average Addition per
Month:
~ 10
Academic/Research
Center
32%
Company
33%
Student
20%
Independent
5%
SMB
5%
Other
5%
ISSIP Individual Membership as of July 12, 2017

19. Financials
Total Cash
 As of 10/24/2017 ~ $107,500
 As of 7/23/2017 ~ $123,298
2017 YTD Income
 Operation ~ $62,623
 NSF workshop ~ $45,417
2017 YTD Expenses
 Operations
• Compensation - $30,000
• IBM-ISSIP Paper Awards - $10,500
• One time Award (Executive Director) - $5,000
• Web development – $4,500
• Accountant -$1,925
 NSF workshop ~ 45,6889 2017 ISSIP and/or its affiliates. All rights reserved. 19
 Pro Forma for FY2017
 Estimated total Income ~ $178,000
from Operations: ~$128,000
From NSF Project ~ ~$50,000
 Salaries - $60,000
 Consulting & Operations (tools, licensing,
web, etc. ) - $7,000 - $10,000
 Awards & Sponsorships – ~$20,000
 Travel and Miscellaneous $5,000-
$10,000

20. 20
2017 ISSIP and/or its affiliates. All rights reserved.
ISSIP 3rd
Quarter 2017 Board of
Directors Meeting
October 25, 2017
Thank you!