20170125 Slides - ProgressUpdateWithBoard - ISSIP_BOD 20170125_presentation_Final.pptx

1
2017 ISSIP and/or its affiliates. All rights reserved.
ISSIP Annual (4th Quarter) 2016
Board of Directors Meeting
Jan 25, 2017
http://www.issip.org/2401-2/
Twitter Hashtag: #ISSIP

Meeting Agenda
 Opening, and welcome –Jim Spohrer
 Honoring ISSIP President 2016, Welcoming ISSIP President/VP 2017 - (same as above)
 ISSIP 2017 Goals and Objective - Ralph Badinelli ISSIP 2017 President
 ISSIP Strategy Council – Heather Yurko
 JST-ISSIP Discovery Summit – Yassi Moghaddam
 ISSIP-NSF Workshop – YM
 ISSIP @ HICSS 50 – Haluk Demirkan (HD)
 ISSIP Awards – HD
 Other Events - HD
 Knowledge Co-creation (Publications) - HD
 SIGS Chapter & COI Activities 2016- YM
 Ambassadors activities 2016 YM
 Volunteers Recognitions- YM
 Operations - YM
 Ask of the Board and Open Discussions

2017 ISSIP and/or its affiliates. All rights reserved. 3
Honoring our 2015 President
Under Monique presidency…
• Addition of 1 new Platinum Institutional Member, GE, and co-creating more
value for Cisco, IBM, JST, SJSU, U of Washington, Virginia Tech, U of Salerno. k
• Individual Membership growth ~18% (total 1100)
• ISSIP won an NSF workshop Award
• ISSIP message and value prop improved
• 3 Conference sponsorships, multiple workshops globally
• T-Summit 2016, and 2 Discovery Summits (Japan, and Korea)
• More than 40 online and in person Speaker Series Sessions
• Growth of 4 SIGs & their outcomes, launch of the IoT SIG
• Number of Ambassadors co-creating programs with other organizations
around the world

Welcome New Leadership!
Ralph Badinelli, ISSIP President (1/1-12/31 2017)
• Professor Department of Business Information Technology, Pamplin College of Business,
Virginia Tech
• ISSIP BOD Member, Ambassador to INFORMS and former Chairperson of the INFORMS
Service Science Section
• Author, Modeling Service Systems, Business Expert Press
• Published refereed articles in Operations Research, Service Science, Management Science,
Decision Sciences, European Journal of Operational Research, Computers and Operations
Research, International Journal of Production Research and other international journals
Rama Akkiraju, ISSIP Vice President (1/1-12/31 2017)
• Distinguished Engineer, Master Inventor, Watson, IBM, Member of Academy of Technology
at IBM, leading the mission of people insights at IBM’s Watson division
• led the research, development, and delivery of innovation that significantly improved the
service solution quality, and service engagement process effectiveness
• Co-author: 4 book chapters, and over 40 technical papers, over a dozen issued patents
and 20+ others pending. 3 best paper awards in the areas of AI and Operations
Research, and recipient of multiple awards and honors at IBM.

5
ISSIP Strategy, 2017 Goals & Objectives
 Launch ISSIP Technology Radar
 Launch ISSIP Innovation Projects Program
 Launch Service Education Reference Model
 Expand Institutional Membership Growth
 Advance Internationalization of ISSIP
 Broaden Joint meetings with partner organizations
 Reinforce the ISSIP Value proposition

Welcome Chair Of Strategy Council!
Heather Yurko, Service Owner, Global Service Logistics + Operations
Systems at Cisco.
• Currently leads a global engineering team that is responsible for the design,
delivery and operations of software that manages the company’s global
service supply chain.
• Previously led other global teams in Cisco focused on Organizational Research
+ Development and Internal Talent Management.
• Winner of multiple industry awards, including the ERE Award (2010), Pega’s
Business Innovation Award (2014); NC Technology Associations' Tech Award -
Business Value: Use of Technology (2014); and Gartner’s BPM Excellence
Awards for North America (Dec 2014).
• Prior to Cisco, successfully built two start-up companies and contributed to
global enterprises like Dun + Bradstreet, Lucent Technologies, and Paine
Webber.
• Holds an MA in Organizational Psychology from Columbia University

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ISSIP Strategy Council Update
 Strategy Council formed with members from Cisco, GE, IBM, JST
• Can have 2 industry or 1 industry, 1 academic representative
• Some positions still open, will be filled within the month
 All members have reviewed the 2017 Strategic Plan, provided
feedback to the Executive Committee
 Focus on bifurcated messaging to academia + industry regarding
value proposition, member benefits, promoting ISSIP
 Will work with Executive Committee on goal settings, metrics

JST-ISSIP Discovery Summit
Future Services & Societal Systems in Society 5.0
Nov 6, 7, 2016 in Tokyo as part JST’s International Science Agora Conference
Speakers from ISSIP:
• Kazuo Iwano, JST
• Jim Spohrer, IBM
• Alexandra Medina Borja, NSF
• David Nordsfor, i4J
• Daniel McDuff, Microsoft
• Yassi Moghaddam, ISSIP
The event was recorded and being transcribed
Goal: JST-ISSIP white paper and BEP book

ISSIP NSF-Sponsored Workshop March 2017
• Title: Industry-Academe research partnerships to enable the human-technology frontier for
next generation smarter service systems
• Final approval received Dec 31, 2016
• Award Amount ~ $50k
• Goal: To recommend a long-term human-technology research agenda that will enable the
smart service systems of the future.
• Deliverable: White Paper (Due Nov 2017)
• Programming Committee – (Ralph Badinelli, Haluk Demirkan, Jim Spohrer (Co-PI), Heather
Yurko, Steve Kwan (Co-PI), Yassi Moghaddam (PI)), Paul Maglio, UC Merced
• Participants: ~30 academics from around the world and variety of disciplines and ~30
industry participants, plus several government representatives
• By invitation only
• Funding available to support and 25 domestic travels, plus 5 international travels. lodging,
food and beverage for the 2 days.
• Date: March 29-30th
• Venue: San Jose State University Lucas Business Complex, Santa Clara, CA.
9

ISSIP @ HICSS50 2017
ISSIP was a Bronze sponsor along with IBM, Teredata University and few others
• Sponsorship provided: ISSIP table, advertisement in conference program and
website and one free conference registration.
Held 4 sessions:
1. Tutorial: Human-Centered Digital Transformation and Service Orientation
(applications and practice focus), Co-Chairs: Heather Yurko (Cisco), Terri
Griffith (Santa Clara University), Yassi Moghaddam (ISSIP)
2. Tutorial: Digital Transformation (research agenda), Co-Chairs: Paul Mugge
(CIMS at North Carolina State U; Gerhard Gundergan, RWTH Aachen
3. Tutorial: Cognitive Computing, Chair: Dianne Fodell (IBM)
4. Research mini-track “Smart Service Systems: Analytics, Cognition and
Innovation, Co-chairs: Haluk Demirkan, Jim Spohrer, Ralph Badinelli
5. Research mini-track “Business Intelligence, Analytics and Cognitive: Case
Studies and Applications (COGS), Co-chairs: Sergey Belov, Jim Spohrer,
Haluk Demirkan
ISSIP-IBM Best Paper Awards
• 24 nominations and 5 best paper awards (
http://www.issip.org/issip-ibm-student-paper-awards-hicss-2017/)

ISSIP-IBM Best Paper Awards
 24 nominations and 5 best paper awards (http://www.issip.org/issip-ibm-student-paper-awards-hicss-2017/)
 Papers must show industry-university collaboration (industry co-author, student co-author, faculty co-author).
 The award interested in papers that move the field forward – major understanding of smart/wise service systems (cognitive,
wisdom, cloud and fog computing, analytics, mobile, social, security, internet of things, digital transformation, service science
etc.).
 One of the authors should be a student at the time of submission, and at least one industry person must be a co-author.
 The paper needs to be accepted for a presentation at HICSS (will be included in the proceedings).
2017 Top-5 Winners ISSIP-IBM Smart Service System Best Paper Award
 Discovering Malware with Time Series Shapelets by Om P. Patri, Michael T. Wojnowicz, Matt Wolff (Deception, Digital
Forensics and Malware Minitrack)
 Smart cities: A case study in waste monitoring and management by Andre Castro Lundin, Ali Gurcan Ozkil, Jakob Schuldt-
Jensen (Internet of Things: Providing Services Using Smart Devices, Wearables, and Quantified Self Minitrack)
 Toward a Model of Wisdom Determinants in the Auditing Profession by Loan Nguyen, Youji Kohda (Organizational Learning
Minitrack)
 ConTaaS: An Approach to Internet-Scale Contextualisation for Developing Efficient Internet of Things Applications by Ali
Yavari, Prem Prakash Jayaraman, Dimitrios Georgakopoulos, Surya Nepal (Cloud and Internet of Things Minitrack)
 Are Web Applications Ready for Parallelism? by Cosmin Radoi, Stephan Herhut, Jaswanth Sreeram, Danny Dig (Parallel
Computing: Modern Trends in Research, Education, and Application Minitrack)

Other ISSIP Events - 2016
Conferences (2016 &b2017)
 HICSS-50, Jan 4-7, 3 ISSIP workshops, 2 on Digital
Transformation; 1 on Cognitive Computing
 Compete Through Service Symposium October 26-
28, 2016 Hilton Scottsdale Resort and Villas
Scottsdale, Arizona
Evolving Education with Cognitive & Data
Sciences, Oct 23, Las Vegas, NV
 8th International Conference on The Human Side
of Service Engineering, July 27-31, Orlando
Discovery Summits (2016)
 Nov 6 & 7, Tokyo, Japan
 The 2nd
SMB Consulting Conference, October 13-14, Seoul,
Korea.
Innovation Roundtable Luncheons (sponsors: SJSU &
IBM)
 Feb – Future of Jobs, PK Agrawal, Dean and CEO of
Northeastern, Silicon Valley
 September – Experiential Learning workshop, Graham Cook,
Founder of RSVP Design & Mobile Learning
Others
 SJSU Center for Service Systems Engineering and Innovation (CSSEI) Advisory
Council Meeting, July 25
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ISSIP Events Planned 2017
 ISSIP-NSF Workshop March 29-30, 2017
 HICSS 2018 – Proposals for Workshops due in
February 2017
 ISSIP- CSI - SJSU Discovery Summit, April 26-27
 8th International Conference on Applied
Human Factors - 5th
International Conference
on The Human Side of Service Engineering,
July 17-21, Los Angeles, CA
• T-Summit Track being added
 Discovery Summits:
• April 26-27
• Others being planned
 Frontiers of Service Innovation Speaker Series:
• 15 additional being planned
• Innovation Roundtable Luncheons
o February 15, Gautam Mahajan, President,
Customer Value Foundation, Inter-Link India
o Others being scheduled
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Book Series, Partnership with Business Expert
Press
• Published total – 19 published in 2016
http://www.businessexpertpress.com/taxonomy/term/61
• In Progress – 12
Papers:
• The biggest big data challenges - Why data lakes are an important
piece of the overall big data strategy, Prashant Tyagi, Haluk Demirkan
• Workshop Report, HICSS, 48, Jan 5, 2015: Emerging Digital Frontiers
for Service Innovation, Communications of the Association for Information
Systems: Vol. 39, Article 8. Peters, Christoph; Maglio, Paul; Badinelli,
Ralph; Harmon, Robert R.; Maull, Roger; Spohrer, James C.; Tuunanen,
Tuure; Vargo, Stephen L.; Welser, Jeffrey J.; Demirkan, Haluk; Griffith,
Terri L.; and Moghaddam, Yassi (2016)
Knowledge Co-Creation & Dissemination
Value Network Through Publications
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15
Special Interest Groups Accomplished 2016 Goals for 2017
Education & Res. (H. Demirkan, J Spohrer) Speakers Series: 144, Open data sets: 90,
Newsletter articles, presentations at multiple
conferences (HICSS, Frontiers of Service, ICServ, T-
Summit..)
•At least 1 paper on issip.org, 2 sessions @ ISSIP
sponsored conferences
•Grow online community
•Publish presentations on issip.org
Launched : 10/12
Members 101
Service Inn. Framework (H. Yurko, DJ Christman) • T-Summit: Helped lead 2016 Conference Project
Management as well as publication of a re-
usable playbook
• Hosted Workshops at T-Summit, Cisco, and HICSS
• Development of initial v1.0 SIF Paper through
partnerships with corporations and universities
•Lockdown Intellectual Property of our Methodology
•Development and industry execution of a
repeatable SIF Service Offering
•Publication of at least 1 academic and 1 industry
paper
Launched : 4/14
Members 42
Service Design (Daniela Sangiorgi, Don Allen) Developed Service Design & Empathy Whitepaper,
Developed Cased studies, and Service
Maturity checklist
•Presented paper to ServDes 2016
•Wider test of checklist
•Recruiting industry partners to develop case
studies
•Develop Design workshops
Launched : 11/12
Members
SDN (Casimer Decusatis, Martist U.) Workshops at Cisco Live (+ Distinguished Speaker
Award), NYIT Cybersecurity Conference, Internet 2,
& OFC Service Providers Summit
•Presentation at ISSIP sponsored & other
conferences
•Promote education & research related to
SDN & NFV
• pursue related grant proposal opportunities
Launched : 4/14
Members 10
IoT and Analytics (Prashant Tyagi, GE) Launched the SIG
Developed vision, mission
Recruited SIG members from Cisco, IBM, Samsung,
UC Berkeley, Northeastern University, held 2
• Recruit a Co-Chair
• Refine goals and objectives
• Partner with a test bed to develop use cases
• Grow membership
Launched : 8/16

Chapters Accomplished 2016 Goals for 2017
Germany ISSIP Germany and Switzerland issued an
“ISSIP Most Innovative Paper Award” at the
Karlsruhe Service Summit 2016 (Feb 25, 26)
Revitalize/Reposition ISSIP Germany chapter (after
dissertation)
Issue second “ISSIP Most Innovative Paper Award” at
the Karlsruhe Service Summit 2017 (Sept. 2017)
Launched :June 2013
Members: 17
+
Italy •Continued support of University Salerno as an
Academic Institutional Member of ISSIP.
•T-Shape Lab at the University of Salerno
Launch of T-Shape track at HSEE 2017
Continue to promote ISSIP in the service science
community in Italy and beyond
Launched :
Members
Switzerland • Swiss Alliance for Data-Intensive Service
established as the ISSIP Swiss Chapter.
http://www.data-service-alliance.ch/
• Several workshops, events, and bootcamps
completed.
• 5 Expert Groups launched
• Identified areas of collaboration with the
larger ISSIP
• Jan 1: start of first operative year
• Discovery Summit, Santa Clara, CA, April 2017
• Exploring a Discovery Summit in Zurich on Smart
Service Systems
• ISSIP community participation in the annual
conference in Switzerland
Launched : March 2016
Members: 150+
Communities of Interest Accomplished 2016 Goals for 2017
Cognitive Computing Weekly Speakers Series: # in 2016 (45 new with a
total of 90+ Presentations)
Continue with the Weekly calls
Continue to grow the community and recruit speakers.
Launched : 11/14
Members: 970

Ambassadors
34 total in 2016
Actively co-creating with ISSIP members:
• HICSS - Haluk Demirkan, HICSS 49
• HSEE – Lou Freund, HSEE 2016
• Frontiers of Service, ICServ, T-Summit - Jim Spohrer
• T-Summit 2016 – Tony Buccanfuso, UIPD, hosting the event
• Discovery Summit, Japan, & NSF-sponsored workshop, Alexandra
Medina Borja
• Service Innovation Consortium, Greg Oxton, Discovery Summit on Data
Science & Customer Experience
• Italian Service Science Community, & Universities, Clara Bassano, and
Paolo Piciocchi
• EIT Digital, Patrick Consorti, the ISSIP IoT SIG
• ICServ 2016 – Daniela Sangiorgi
• Swiss Institute of Service Sciences – Christopher Heitz
• International Society of System Sciences, Innovation Day @
Almaden - David Ing
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Recognizing our Volunteers
Agrawal, PK Northeastern University
Akkiraju, Rama (ISSIP President) IBM
Allen, Don (UE SIG) Cisco
Badinelli, Ralph (BOD, Past
President) Virginia Tech
Bassano, Clara (Chair Ity Chapter) U of Salerno
Bera, Debasis Samsung
Bucanfusso, Tony UIDP
Cadan, Sam Student, SCAD
Caplan, Kristen Cisco
Christmas, David (Chair SIF SIG) Cisco
Consorti, Patrick EIT Digital
Correale, Valerie Cisco
David Lindeman CITRIS
Decusatis, Casimer (Chair of SDN
SIG) Marist Univeristy
Demirkan, Haluk (BOD, Chair Ed
& Res SIG) U of Washington
Feldmann, Niels (Chair German
Chapter) KSRI, IBM
Fodell, Dianne IBM
Frank, Nick (UE SIG) Frank Consulting
Freund, Lou SJSU
Grifith,Terri Santa Clara U.
Gudergan, Gerhard (SIF SIG) Aachen U. Professor
Hastings, Hunter CVC
Heikenfeld, Hans (SIF SIG)
Aachen U. PHD
Candidate
Heitz, Christoph (Chair ISSIP
Swiss Chapter)
Prof. at Zurich
University of Applied
Sciences
Heßler, André (SIF SIG)
Aachen U. PHD
Candidate
Hiner, Larry WF Equinimity
Hookano, Kauhi Student, SCAD
Iwano, Kzauo Mitsubishi Chemicals
Johansson, Lars (ISSIP Pro Bono
Attorney) K&L Gates
Jyoti Srin Ciso
Kass, Alex Accenture
Khokhar, Sarah Cisco
Kripalani, Sunil Cisco
Kryvinska, Natalia U of Vienna
Kwan, Steve SJSU (emeritus)
Lee, JJ (UE SIG)
National University of
Singapore
Lee, KY Gachon University
López-Lago Ortiz, Samuel Student
Loremis, Juanes Student, SCAD
Manhaes, Mauricio Professor at SCAD
Martha Russell Stanford
Maull,Roger U of Surry
McMaster, Rick Retired IBM
Medina-Borja, Alexandra NSF
Morrow, Monique VALID
Morse, Doug ServTrans
Motahari, Hamid IBM
Mutis, Bora Senior high school
Mutis, Handan
Former high tech
Program Manager
Nikoo, Neeve Cisco

Recognizing our Volunteers from Before 2016
Akkiraju, Rama (ISSIP VP) IBM
Allen, Don Cisco
Badinelli, Ralph (ISSIP
President) Virginia Tech
Bassano, Clara U of Salerno
Bucanfusso, Tony UIDP
Christmas, David ( Cisco, active
member of Innovation SIG) Cisco
Consorti, Patrick EIT Digital
Correale, Valerie Cisco
Decusatis, Casimer (Chair of
SDN SIG) Marist Univeristy
Demirkan, Haluk U of Washington
Feldmann, Niels KSRI, IBM
Fodell, Dianne IBM
Frank, Nick (active member of
UE SIG) Frank Consulting
Freund, Lou SJSU
Grifith,Terri Santa Clara U.
Gudergan, Gerhard (SIF SIG) Aachen U. Professor
Guiuisa, Alessio Amazon
Hastings, Hunter CVC
Heikenfeld, Hans (SIF SIG) Aachen U. PHD Candidate
Heßler, André (SIF SIG) Aachen U. PHD Candidate
Hiner, Larry WF Equinimity
Iwano, Kzauo JST
Johansson, Lars (ISSIP Pro Bono
Attorney) K&L Gates
Kripalani, Sunil Cisco
Kwan, Steve SJSU
Lee, JJ (active member of UE
SIG)
National University of
Singapore
Maull,Roger U of Surry
McMaster, Rick Retired IBM
Medina-Borja, Alexandra, NSF
Morrow, Monique Cisco
Morse, Doug ServTrans
Nikoo, Neeve Cisco
Oxton, Greg
Consortium for Servie
Innovation
Peters, Christoph PHD Candidate
Piciocchi, Paulo U of Salerno
Rayes, Ammar Cisco
Rucinski, Andrzej U of New Hampshire
Sangeorgi, Daniela (Co-chair
of UE SIG) U of Rome
Saperstien, Jeff CVC
Sawatani, Yuriko Waseda University
Sayar, Deniz
Scerri, Moira Professor, Consultant
Spohrer, Jim IBM
Temesgen, Zami Mayo Clinic
Tom, Leslie (active member
of UE SIG) Detroit Revitalization Fellow

Recognizing Volunteers Active in 2016
Total Volunteers YE 2016 - 66 (YE 2015 -58)
Swiss Chapter)
Prof. at Zurich University of
Applied Sciences
Joyoti Srin Cisco
KY Lee Gachon University
López-Lago Ortiz, Samuel Student
Loremis, Juanes Student, SCAD
Manhaens, Mauricio Professor at SCAD
Swiss Chapter)
Prof. at Zurich University of
Applied Sciences
Motahari, Hamid IBM
Roper, Glance Student, SCAD
Shultz, Abby Student, SCAD
Siddike, Abul
PhD Candidate,Japan Advanced
Institute of Science and Technology,
Japan
Soyutemiz, Sarper 2nd year college student, MIS
Takashima, Yosuke JST
Tyagi, Prashant GE
Wong, Jialiang Chemistry (Singapore)
Motahari, Hamid IBM
Roper, Glance Student, SCAD
Shultz, Abby Student, SCAD
Siddike, Abul
PhD Candidate, Japan Advanced
Institute of Science and Technology,
Japan
Soyutemiz, Sarper 2nd year college student, MIS

Institutional Members Update 2016
New Institutional Member:
Gachon University, Seoul, Korea
University of Warwick
Co-Creating more value with our existing
institutional members:
Cisco
IBM
JST
SJSU
University of Salerno, Salerno, Italy
Engaging Accenture, Mitsubishi Chemicals, HP, Vmware
and others in ISSIP SIGS, Workshops, Innovation
Roundtables, Discovery Summits and more…
Curious how your
company could
join ISSIP?
Contact
execdir@issip.org
21

Individual Membership Update
Total 12/31/2017
1259
Total 12/31/2016
1100
Growth:
~14.4%
Average Addition per
Month:
~13
Academic/Research
Center
32%
Company
36%
Student
18%
Independent
5% SMB
5%
Other
5%
ISSIP Individual Membership as of Dec 31, 2016
Academic/Research
Center
31%
Company
34%
Student
20%
Independent
6%
SMB
5%
Other
5%
ISSIP Individual Membership as of Dec 31, 2017

Other Operations  2017 Budget projections
completed
 Financial books will be closed by
Feb 28 in preparation for Tax
filings due May 15, 2017.
 ISSIP Annual report will be
available by end of January
23

Financials
Total Cash
 As of 12/31/2015 ~ $84,621
 As of 12/31/2016 ~ $131, 129
2017 gross Income ~ $135,540
2017 Operating Expenses
 Compensation ~ $56,494
 One time Award (Executive Director) - $4,000
 IBM-Funded ISSIP Faculty Awards ~ $12,000
 Sponsorships - $4,500
 Web development – $5,000
 Accounting ~ $1,750 2017 ISSIP and/or its affiliates. All rights reserved. 24
 Pro Forma for FY2018
 Estimated total Income ~ $178,000
from Operations: ~$128,000
 Salaries - $60,000
 Consulting & Operations (tools, licensing,
web, etc. ) - $7,000 - $10,000
 Awards & Sponsorships – ~$20,000
 Travel and Miscellaneous $5,000- $10,000
 Goal for 2018: increase at least 2
additional institutional members

Board Approvals
ISSIP Strategic Plan,
2018
ISSIP Budget, 2018

26
Thank you!
ISSIP Annual (4th Quarter) 2016
Board of Directors Meeting
Jan 25, 2017

20170125 Slides - ProgressUpdateWithBoard - ISSIP_BOD 20170125_presentation_Final.pptx

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