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20260128 Progress Update With Board - Minutes.docx

--- 202560128 ISSIP Progress Update to Board - Metadata Event: ISSIP Progress Update to Board of Directors - All Welcome! Series: https://issip.org/history-of-issip/ Agenda Open / Agenda (frame for today’s round-table conversation) – Michele Carroll 2026 President’s Welcome & Key Recognitions – Haluk Demirkan Special Recognition - Deb Stokes Board, Leadership & Volunteer Intros/Recognition Vision / Goals for 2026 Introducing ISSIP Ambassador 2026 Additions – Christine Ouyang Q&A: (questions / comments/ discussion of materials shared in advance) – Michele Carrol ISSIP SMRT.bio Challenge - S. Africa ISSIP Treasure Hunt - Fall of 2025 2025 Performance Metrics, 2026 Calendar of Events AI Collab Program – Deb Satterfield & Jim Spohrer Ambassadors Program – Christine Ouyang Give Get Grow Program – Vaishali Mane ISSIP Handbook, Guidebook / Treasury – Jim Spohrer 2026 Donors – Jim Spohrer Favorite Service Innovation Topics – Jim Spohrer New Ambassador & Volunteer Julie Cook – Jim Spohrer ISSIP Founders’ Mentoring Award Program – Terri Griffith Participant Roundtable - Global Community Comments, Questions Closing Call to Action! Executive Director: Present: Michele_Carroll (https://www.linkedin.com/in/mmcarroll/) ISSIP Leadership URL: https://issip.org/leadership/ President and VP: Present: Haluk Demirkan (https://www.linkedin.com/in/halukdemirkan/) Christine Ouyang (https://www.linkedin.com/in/christine-ouyang/) Board of Directors: Present Jim Spohrer (https://www.linkedin.com/in/spohrer/) Haluk Demirkan (https://www.linkedin.com/in/halukdemirkan/) Yassi Moghaddam (https://www.linkedin.com/in/yassimoghaddam/) Jens Neuhuttler (https://www.linkedin.com/in/dr-jens-neuhüttler-034a5148/) Jeffrey Borek (https://www.linkedin.com/in/jeffrey-borek/) Not Present Warner deGooijer (https://www.linkedin.com/in/warner/) Ammar Rayes (https://www.linkedin.com/in/ammarrayes/) Annie Hardy (https://www.linkedin.com/in/anniehardy/) Sunil Kripilani (https://www.linkedin.com/in/sunilkripalani/) Past President on Executive Committee 2024 & 2025 Deb Stokes (https://www.linkedin.com/in/deborah-r-stokes/) 2023 Utpal_Mangla (https://www.linkedin.com/in/utpal-mangla-b748541/) 2022 Terri_Griffith (https://www.linkedin.com/in/terrigriffith/) 2020 Gerhard_Gudergan (https://www.linkedin.com/in/gerhard-gudergan-55275053/) 2019 Heather_Yurko (https://www.linkedin.com/in/heather-a-yurko-b819191/) Other attendees: See minutes document below Final Event Materials Minutes: https://www.slideshare.net/slideshow/20260128-progress-update-with-board-minutes-docx/285723514 Presentation (ISSIP Slideshare): https://www.slideshare.net/slideshow/20260128-progress-update-with-board-presentation-pptx/285723377 Recording (ISSIP YouTube): https://youtu.be/RXxw414wMFQ Presentation with embedded videos (ISSIP Google Drive): https://docs.google.com/presentation/d/1T6fGCaep_MR0Xd0vPqalGZG2QaMXbAAb/edit?usp=sharing&ouid=105937985217136001453&rtpof=true&sd=true ---

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20260128 Progress_Update_with_Board - Minutes Contents Metadata Picture Agenda Attendees Chat Transcript Metadata --- 202560128 ISSIP Progress Update to Board - Metadata Event: ISSIP Progress Update to Board of Directors - All Welcome! Series: https://issip.org/history-of-issip/ Agenda Open / Agenda (frame for today’s round-table conversation) – Michele Carroll 2026 President’s Welcome & Key Recognitions – Haluk Demirkan Special Recognition - Deb Stokes Board, Leadership & Volunteer Intros/Recognition Vision / Goals for 2026 Introducing ISSIP Ambassador 2026 Additions – Christine Ouyang
Q&A: (questions / comments/ discussion of materials shared in advance) – Michele Carrol ISSIP SMRT.bio Challenge - S. Africa ISSIP Treasure Hunt - Fall of 2025 2025 Performance Metrics, 2026 Calendar of Events AI Collab Program – Deb Satterfield & Jim Spohrer Ambassadors Program – Christine Ouyang Give Get Grow Program – Vaishali Mane ISSIP Handbook, Guidebook / Treasury – Jim Spohrer 2026 Donors – Jim Spohrer Favorite Service Innovation Topics – Jim Spohrer New Ambassador & Volunteer Julie Cook – Jim Spohrer ISSIP Founders’ Mentoring Award Program – Terri Griffith Participant Roundtable - Global Community Comments, Questions Closing Call to Action! Executive Director: Present: Michele_Carroll (https://www.linkedin.com/in/mmcarroll/) ISSIP Leadership URL: https://issip.org/leadership/ President and VP: Present: Haluk Demirkan (https://www.linkedin.com/in/halukdemirkan/)
Christine Ouyang (https://www.linkedin.com/in/christine-ouyang/) Board of Directors: Present Jim Spohrer (https://www.linkedin.com/in/spohrer/) Haluk Demirkan (https://www.linkedin.com/in/halukdemirkan/) Yassi Moghaddam (https://www.linkedin.com/in/yassimoghaddam/) Jens Neuhuttler (https://www.linkedin.com/in/dr-jens-neuhüttler-034a5148/) Jeffrey Borek (https://www.linkedin.com/in/jeffrey-borek/) Not Present Warner deGooijer (https://www.linkedin.com/in/warner/) Ammar Rayes (https://www.linkedin.com/in/ammarrayes/) Annie Hardy (https://www.linkedin.com/in/anniehardy/) Sunil Kripilani (https://www.linkedin.com/in/sunilkripalani/) Past President on Executive Committee 2024 & 2025 Deb Stokes (https://www.linkedin.com/in/deborah-r-stokes/) 2023 Utpal_Mangla (https://www.linkedin.com/in/utpal-mangla-b748541/) 2022 Terri_Griffith (https://www.linkedin.com/in/terrigriffith/) 2020 Gerhard_Gudergan (https://www.linkedin.com/in/gerhard-gudergan- 55275053/) 2019 Heather_Yurko (https://www.linkedin.com/in/heather-a-yurko-b819191/) Other attendees: See minutes document below
Pre-event Materials DRAFT Slides with embedded video: https://docs.google.com/presentation/d/1T6fGCaep_MR0Xd0vPqalGZG2QaMXbAA b/edit?usp=sharing&ouid=105937985217136001453&rtpof=true&sd=true ISSIP Slideshare: https://www.slideshare.net/slideshow/20260123-draft-jan-2026- progress-call_in-process-pptx/285492482 ISSIP YouTube: https://youtu.be/KKuicI9jghA ISSIP Company (LinkedIn): https://www.linkedin.com/feed/update/urn:li:activity:7420833896533078016 ISSIP Group (Linkedin): https://www.linkedin.com/feed/update/urn:li:activity:7420833657260679168 ISSIP Slack: https://issip.slack.com/archives/C011Q5QJ1TN/p1769265021498359 ISSIP Executive Committee Favorite Service Innovation Topics: https://www.slideshare.net/slideshow/favorite-service-innovation-topics-20260123- v4-docx/285492516 Register here to get zoom link reminder and post-event recording and final slide: https://docs.google.com/forms/d/e/1FAIpQLSdWWYsgz7NtJhjCaH1DhASYOGKLyW gm-ZolzjOBN9bN9Lv-cg/viewform?usp=header Final Event Materials Minutes: TBD Presentation (ISSIP Slideshare): TBD Recording (ISSIP YouTube): TBD Presentation with embedded videos (ISSIP Google Drive: Same link as pre-event above) ---
Picture Agenda Open / Agenda (frame for today’s round-table conversation) – Michele Carroll 2026 President’s Welcome & Key Recognitions – Haluk Demirkan Special Recognition - Deb Stokes Board, Leadership & Volunteer Intros/Recognition Vision / Goals for 2026
Introducing ISSIP Ambassador 2026 Additions – Christine Ouyang Q&A: (questions / comments/ discussion of materials shared in advance) – Michele Carrol ISSIP SMRT.bio Challenge - S. Africa ISSIP Treasure Hunt - Fall of 2025 2025 Performance Metrics, 2026 Calendar of Events AI Collab Program – Deb Satterfield & Jim Spohrer Ambassadors Program – Christine Ouyang Give Get Grow Program – Vaishali Mane ISSIP Handbook, Guidebook / Treasury – Jim Spohrer 2026 Donors – Jim Spohrer Favorite Service Innovation Topics – Jim Spohrer New Ambassador & Volunteer Julie Cook – Jim Spohrer ISSIP Founders’ Mentoring Award Program – Terri Griffith Participant Roundtable - Global Community Comments, Questions Closing Call to Action! Attendees Attendees - 31 People + 4 Notetakers Michele Carroll, Executive Director, Ambassador Haluk Demirkan, Board, 2026 President, Ambassador, Credential Leader Christine Ouyang, 2026 Vice President, Ambassador, Ambassador Leader Jim Spohrer, Board, Secretary & Treasurer, Ambassador Yassi Moghaddam, Board, Ambassador
Jeffrey Borek, Board, Ambassador Jens Neuhuttler, Board, Ambassador Warner's Notetaker, Board Deb Stokes, Executive Committee, 2024 & 2025 President, Ambassador Terri Griffith, Executive Committee, Past President, Ambassador & Founders Award Leader Lou Freund, Fellow, Ambassador, MyT-Me Platform Leader Vaishali Mane, Ambassador & QW Leader Markus Warg, Ambassador & TSRDM Leader Christine Leitner, Ambassador, HSSE Conference Leader Debra Satterfield, Ambassador, AICollab Leader, HSSE Conference Leader Kevin Clark, Ambassador, Treasure Hunt Leader Gary Metcalf, Ambassador, Service Systems Speaker Series Leader Kazuyoshi Shimada, Ambassador Obinna Anya, Ambassador Alex Kass, Ambassador Santohk Badesha, Ambassador Souren Paul, Ambassador Steve Brown, Ambassador Mark Hiddleson, Ambassador Martha Russell, Ambassador Michael Sotire, Ambassador
Irene Ng, Ambassador Maggie Qian, Ambassador Andrew Spanyi, Guest, Cognitive World Think Tank Partner Patty Neil, Guest (Gary Metcalf - Resilience as a Service) Michael Krafft, Guest (Gary Metcalf - Resilience as a Service) Others Hitesh, ??? Rahul's Al Notetaker (tldv.io) Swetha's Notetaker (Otter.ai) Hemant's Notetaker (Otter.ai) Chat 00:07:57 Deb Stokes: Hello everyone! 00:08:25 Terri Griffith:Our chats are the best! 00:08:32 Deb Stokes: Reacted to "Our chats are the be..." with ❤️ 00:08:34 markuswarg: Guten Abend from Hamburg 00:08:50 Kevin Clark: Greetings all! 00:09:14 Christine Leitner: Hat auf "Guten Abend from H..." mit 😀 reagiert 00:09:28 Christine Leitner: Hat auf "Greetings all!" mit 😀 reagiert
00:10:01 Warner's Notetaker (Otter.ai): Hi, I'm an AI assistant helping Warner de Gooijer take notes for this meeting. Follow along the transcript here: https://otter.ai/u/3T1AUWN5jwFv89E-qQSuK9370Lw?utm_source=va_chat_link_1 You can see screenshots and add highlights and comments. After the meeting, you'll get a summary and action items. If you'd like to stop this recording, you can go to the link above and click the Stop button. If you'd like to stop the recordings for all Otter Notetakers in this meeting, you can type "otter stop" in Zoom chat. 00:10:03 Swetha's Notetaker (Otter.ai): Hi, I'm an AI assistant helping Swetha Reddy take notes for this meeting. Follow along the transcript here: https://otter.ai/u/Amv2yW-evvEuI94-1KIY4zIKUH4?utm_source=va_chat_link_1 You can see screenshots and add highlights and comments. After the meeting, you'll get a summary and action items. If you'd like to stop this recording, you can go to the link above and click the Stop button. If you'd like to stop the recordings for all Otter Notetakers in this meeting, you can type "otter stop" in Zoom chat.
00:10:16 Deb Stokes: Reacted to "Guten Abend from Ham..." with 👍 00:10:19 Deb Stokes: Reacted to "Greetings all!" with 👍 00:10:30 Hemant's Notetaker (Otter.ai): Hi, I'm an AI assistant helping Hemant Soni take notes for this meeting. Follow along the transcript here: https://otter.ai/u/te76eB2JA1k5NDDV6T-RmNR6Eak?utm_source=va_chat_link_1 You can see screenshots and add highlights and comments. After the meeting, you'll get a summary and action items. If you'd like to stop this recording, you can go to the link above and click the Stop button. If you'd like to stop the recordings for all Otter Notetakers in this meeting, you can type "otter stop" in Zoom chat. 00:16:15 Deb Stokes: Please mute if you are not speaking, thanks. 00:18:57 Deb Stokes: Thanks to all for these great contributions!! 00:21:52 Haluk Demirkan: Thanks to all volunteers for their leadership, time and efforts for the ISSIP Community, and society for service innovation. 00:22:05 Terri Griffith:Reacted to "Thanks to all volunt..." with ❤️ 00:22:11 Jim Spohrer: Welcome 2026 Ambassadors - https://issip.org/welcome- 2026-ambassadors/ 00:23:41 Jim Spohrer: Feel free to introduce yourself - name, location, LinkedURL for example 00:24:05 Jim Spohrer: Jim Spohrer, Bay Area California - https://www.linkedin.com/in/spohrer/
00:24:25 Jim Spohrer: Connect with Michele on LinkedIn here - https://www.linkedin.com/in/mmcarroll/ 00:24:36 Jim Spohrer: Michele Carroll, ISSIP Executive Director 00:24:46 Jim Spohrer: Haluk Demirkan - ISSIP President - https://www.linkedin.com/in/halukdemirkan/ 00:24:59 Jim Spohrer: Deb Stokes - https://www.linkedin.com/in/deborah-r- stokes/ 00:25:15 Jim Spohrer: 2026 Goal - ISSIP Credential and Curriculum for Service Innovation and Service Science 00:25:55 Terri Griffith:Academic colleagues, I was invited to serve as the guest editor on a Special Issue with the tentative title "Advancing Organizational Management and Innovation through Systems Science" for the journal Systems (ISSN 2079-8954, https://www.mdpi.com/journal/systems). I cannot accept, but let me know if you are interested. Basic details: • Refine the Special Issue’s title and scope and provide a short introduction (150-200 words) and 3–10 keywords to set up the Special Issue website; • Invite contributors with the assistance of the In-House Editor to achieve a publication target (e.g., 10 papers); • Supervise the peer review process of this Special Issue: conduct a pre-review check, make final decisions based on at least two review reports that we have collected, etc. For more information about a Guest Editor’s benefits, responsibilities, and
ethics, please visit https://www.mdpi.com/special_issues_guidelines. I’m happy to forward your name. 00:27:14 Jim Spohrer: Welcome to ISSIP Board - Jeffrey Borek (IBM) - https://www.linkedin.com/in/jeffrey-borek/ 00:27:38 Jim Spohrer: Welcome to ISSIP Board - Jens Neuhuttler - https://www.linkedin.com/in/dr-jens-neuhüttler-034a5148/ 00:28:01 Kevin Clark: Kevin Clark, Chapel Hill & Research Triangle Park region - https://www.linkedin.com/in/kevin-clark-0057b81 00:29:55 markuswarg: It´s emergence 😄 00:29:58 Jim Spohrer: Connect with Deb - https://www.linkedin.com/in/debra- satterfield-6257078/ 00:31:08 Deb Stokes: Reacted to "Thanks to all volunt..." with ❤️ 00:31:28 Deb Stokes: Reacted to "Kevin Clark, Chapel ..." with 👍 00:33:28 Jim Spohrer: https://issip.org/2026-quarterly-welcome-events/ 00:36:07 Deb Stokes: Thank you for your contributions!! 00:38:22 Terri Griffith:https://issip.org/wp-content/uploads/2024/08/ISSIP- Handbook-2024-Edition.pdf 00:38:23 Deb Stokes: The Code of Conduct sets the standard for our professional participation in ISSIP so please review and sign if you haven't already. 00:40:13 Lou Freund: Thanks, Jim! We'll do another MyT-Me update for ISSIP members very soon. 00:40:25 Christine Leitner: Hat auf "Thanks, Jim! We'l..." mit 👍 reagiert 00:40:50 Yassi Moghaddam: Reacted to "Thanks, Jim! We'll ..." with 👍 00:42:39 Jim Spohrer: Reacted to "Thanks, Jim! We'll ..." with 👍 00:43:52 Jim Spohrer: Service in the AI Era 00:43:55 markuswarg: https://www.ifsd.hamburg/TRANSLATIONAL- SERVICE-RESEARCH-AND-DESIGN-METHODOLOGY-TSRDM/
00:44:01 Jim Spohrer: Book - Spohrer, Maglio, Vargo, Warg 00:44:13 Jim Spohrer: Reacted to "https://www.ifsd.ham..." with 👍 00:45:35 Deb Stokes: Drum roll please...... 00:46:34 Yassi Moghaddam: Congratulations Haluk! Well deserved! 00:46:46 Deb Stokes: Congratulations and well deserved!! 00:46:47 Terri Griffith:Reacted to "Congratulations Halu..." with 🎉 00:46:51 Martha Russell: Congratulations, Haluk!! 00:46:51 Kazuyoshi Shimada: Reacted to "https://www.ifsd.ham..." with 👍 00:46:57 Souren Paul:Congratulations, Haluk! 00:47:05 Vaishali Careers2: Congratulations Haluk. Very well deserved 🎉 00:47:13 Maggie Qian: Congratulations, Haluk! 00:47:33 Christine Leitner: Congratulations Haluk! 00:47:52 Jim Spohrer: 14 years - congratulations Haluj 00:47:58 Jim Spohrer: Haluk 00:48:10 Lou Freund: Congratulations, Haluk! Well deserved... 00:48:15 Kevin Clark: Reacted to "Haluk" with 🚀 00:48:58 Jim Spohrer: Resilience as a Service 00:49:09 Jim Spohrer: Ghana 00:50:08 Patty Neil: Here is Michael Krafft's LinkedIn - https://www.linkedin.com/in/michaelkrafft/ 00:50:51 Jim Spohrer: Irene Ng (DataSwyft.ai) 00:51:39 Michael Krafft: Thank you Gary for the kind introduction. Patty and I are honored to listen in here. 00:51:49 Jim Spohrer: Irene Ng - https://www.linkedin.com/in/ireneclng/
00:52:03 Patty Neil: Our thanks to Gary and Jim for welcoming us. Here is my LinkedIn as well. https://www.linkedin.com/in/pattyneil/ 00:52:28 Jim Spohrer: https://www.amazon.com/Great-Sleepwalk-markets-that- program-ebook/dp/B0G3LYM9MJ 00:53:10 Jim Spohrer: Keep innovating Prof. Irene Ng (U Warwick UK) 00:53:18 Kevin Clark: Irene Ng will join an upcoming edition of Content Evolution nuWorld as our special guest on Thursday 12 February at 11 AM ET. 00:54:53 iPad: Reacted to "Irene Ng will join a…" with ❤️ 00:55:07 Jim Spohrer: Jeffrey Borek (IBM, Rotary Interactional) - https://www.linkedin.com/in/jeffrey-borek/ 00:55:27 Jim Spohrer: Based in Seattle, WA - so Jeffrey and Haluk are geo-close. 00:55:32 Alex Kass: I miss those curly faxes 00:55:43 Jim Spohrer: Reacted to "I miss those curly f..." with 😂 00:56:08 Kevin Clark: Replying to "Irene Ng will join a..." Want to join us? Just let us know: ce@contentevolution.net 00:56:16 Terri Griffith:Replying to "I miss those curly f..." And the weird smell…. 00:57:19 Michael Krafft: Reacted to "Based in Seattle, WA..." with 👍 00:58:13 Alex Kass: Reacted to "And the weird smell…..." with 👍 00:58:57 Jim Spohrer: Learning to invest in creating a better future version of self 00:59:54 Christine Leitner: Hat auf "And the weird smell..." mit 👍 reagiert 01:00:40 Deb Stokes: Reacted to "Learning to invest i..." with 👍
01:01:01 Hemant's Notetaker (Otter.ai): Add last minute items before the meeting ends: https://otter.ai/u/te76eB2JA1k5NDDV6T-RmNR6Eak? utm_source=va_chat_link_3 01:01:33 Jim Spohrer: To get “Service In the AI Era” book - connect to ISSIP LinkedIn Group - link coming 01:02:00 Jim Spohrer: ISSIP LinkedIn Group - https://www.linkedin.com/groups/4720974/ 01:02:56 Terri Griffith:HICSS proceedings (the section on Decision Analytics and Service Science) https://scholarspace.manoa.hawaii.edu/communities/db861d27- d491-44b4-9e15-f4756a2157b4 01:03:00 Jim Spohrer: Let me know if that is helpful Mark H. https://www.linkedin.com/in/mark-hiddleson-1b8584b/ 01:03:04 Michele Carroll: Our AI Collab (named by Deb Satterfield) is Academic / Industry Collaboration ;) 01:03:15 Jim Spohrer: Reacted to "Our AI Collab (named..." with 👍 01:03:51 Jim Spohrer: Alex Kass - https://www.linkedin.com/in/alexkass/ 01:04:15 Jim Spohrer: https://www.linkedin.com/in/souren-paul-a3bbaa5/ - Souren Paul 01:05:11 Michele Carroll: Please FOLLOW ISSIP on LinkedIn and join the Private LinkedIn Group. 01:05:32 Maggie Qian: Reacted to "HICSS proceedings (t..." with ❤️ 01:05:48 Michele Carroll: And THANK YOU ALL FOR ENGAGING to co-create. Looking forward to a great year. See you again on the last Wednesday in June. 01:06:08 Christine Leitner: Hat auf "And THANK YOU ALL ..." mit 👍 reagiert 01:06:14 Deb Stokes: Great to see you, Martha!! 01:06:19 Mark Hiddleson: Reacted to "HICSS proceedings (t..." with 🎉 01:06:31 Terri Griffith:David Ing and Tayfun Keskin led the HICSS session on Practitioner insights. Maggie Qian and I supported from afar. ISSIP supports this
session through our networks. Summary to come in the newsletter. At least one author must be from industry. Links to apply for the 2027 (The Big Island) version will be in the newsletter. 01:06:47 Deb Stokes: Reacted to "David Ing and Tayfun..." with ❤️ 01:07:03 Michele Carroll: Reacted to "David Ing and Tayfun..." with 👍 01:07:13 Alex Kass: I'm afraid I need to join another meeting. Nice to see everyone! 01:07:27 Terri Griffith:Thank you all! 01:07:41 Deb Stokes: Great session, thanks all! 01:07:50 Deb Stokes: NTD 01:08:33 Jim Spohrer: Please share here - ISSIP LinkedIn Group - https://www.linkedin.com/groups/4720974/ 01:08:41 Terri Griffith:Reacted to "Please share here - ..." with 👏🏻 01:08:41 Jim Spohrer: ISSIP LinkedIn Private Group 01:08:54 Jim Spohrer: We can pick up and post to Newsletter. Transcript WEBVTT 1 00:00:00.010 --> 00:00:02.850 Michele Carroll: Okay, thank you. Recording is live. 2 00:00:04.170 --> 00:00:14.520
Michele Carroll: So, welcome, everyone, to ISIP's semi-annual progress call with the Board of Directors, where everyone in ISIP community is welcome. 3 00:00:15.310 --> 00:00:20.599 Michele Carroll: I ask you to please mute if you are not the presenter on screen. 4 00:00:21.820 --> 00:00:24.610 Michele Carroll: I've got another recording notification. 5 00:00:24.790 --> 00:00:39.060 Michele Carroll: And please do use the chat to ask questions, to comment, and both Jim Spore and Halouk Demerkin are going to be looking for those, and we really want today to be as conversational as possible. 6 00:00:39.430 --> 00:00:41.450 Michele Carroll: So, the agenda for… 7 00:00:43.160 --> 00:00:59.990 Michele Carroll: what happened there? The agenda for today, it's one hour together. I'm going to turn it over in a sec to, Haloop DeMarkin, our president, for
this year. And he's got some special recognitions. We'll do the official welcome to you. 8 00:01:00.030 --> 00:01:09.679 Michele Carroll: and share his vision for Isaac for 2026. And then the rest of the day, starting from, you know, about 15 minutes from now, 9 00:01:10.050 --> 00:01:11.240 Michele Carroll: will be… 10 00:01:11.490 --> 00:01:26.179 Michele Carroll: each of us reminding you of the slides we prepared and shared in advance, and just opening for conversation, discussion, questions about it. And let us know if you didn't have a chance to read them. We'll spend a little more time on them, but 11 00:01:26.400 --> 00:01:46.350 Michele Carroll: And I think I'm one of the big offenders on presenting too long, so gonna really work, all of us are gonna really work at just reminding you what was sent, and open for conversation. So, in blocks, basically, all of our programs, I'll do the metrics, and everyone on the call talking about their programs.
12 00:01:46.480 --> 00:01:56.130 Michele Carroll: is here to answer questions. And then there's a very special award Terry Griffith will share, an inaugural presentation. 13 00:01:56.250 --> 00:02:01.889 Michele Carroll: of the Founders Mentoring Award program, launching today. 14 00:02:02.130 --> 00:02:07.550 Michele Carroll: And then we'll hear from executive leadership and our donor partners. 15 00:02:10.460 --> 00:02:11.970 Michele Carroll: Okay, well… 16 00:02:12.880 --> 00:02:32.780 Michele Carroll: So, and then there will be a Q&A at the end, so let me go ahead and turn it over to Chief Scientist of Amazon and President of ISOP, also tenured professor at University of Washington, founder of that business analytics club we partner with, Haloup demerkin, president of ISOP for 2026. 17
00:02:33.490 --> 00:02:53.029 Haluk Demirkan: Okay. Thank you, Michelle. Thank you for this great introduction. First of all, I will… I'd like to welcome everyone, all ISOP community, for this one- hour event. I want to call it event, as Michelle said. We don't want to make it one hour, just a slight presentation. We would like to make it as much, 18 00:02:53.350 --> 00:02:57.529 Haluk Demirkan: co-creation of value and discussions, right? That's… that's the… 19 00:02:57.720 --> 00:03:01.419 Haluk Demirkan: purpose and the mission of ISA, co-creation of value. 20 00:03:01.630 --> 00:03:13.399 Haluk Demirkan: And then, so, I want to also text to Deb Stokes. She served last two years for… as ISA President, and she has been supporting 21 00:03:13.530 --> 00:03:21.340 Haluk Demirkan: and leading so many programs, projects for ISEP community in many years. And again, thank you again, Deb. 22 00:03:21.790 --> 00:03:29.440
Haluk Demirkan: for all your time, efforts, leadership, ideas, projects, programs, lots of things. And then… 23 00:03:29.850 --> 00:03:33.179 Haluk Demirkan: If you would like to say a word, you're welcome to right now, so… 24 00:03:33.580 --> 00:03:58.540 Deb Stokes: It's been just one of my career highlights to be able to be the ISIP president. I would say, I think there's only one other person that's done it two years, and Halouk, we don't want to start a trend here. We do like to do it on an annual basis, but again, it's been very rewarding. I feel like there's just such a great network across the ISIP community, and so many of us are coming together. We've expanded our global interactions and 25 00:03:58.540 --> 00:04:09.320 Deb Stokes: activities, and I think that that's just a step in the right direction for ISIP. So, glad to be just a small part. We couldn't do it without everybody else that's engaged in ICEP and the support of the board, and Jim and Michelle. 26 00:04:09.390 --> 00:04:13.659 Deb Stokes: Look forward to serving with you, Halouk, in a advisory capacity.
27 00:04:15.370 --> 00:04:22.090 Haluk Demirkan: looking forward, I'm sure I'm gonna start calling you every other week for some, you know… 28 00:04:22.320 --> 00:04:31.570 Haluk Demirkan: points I can work on to make things more efficient for myself and for all ISP community. Thank you again. So today, 29 00:04:31.640 --> 00:04:45.380 Haluk Demirkan: like I said, we will have lots of discussions, and we will talk about some of our metrics and what we have been doing with the ISOP community in 2025, and what we are planning to do this upcoming year. But again. 30 00:04:45.480 --> 00:05:02.599 Haluk Demirkan: And then our vision for the next year is, again, a future of work. I know this topic has been around for a while, but I think, as we all know, we are already, already involving with lots of smart computers in our daily lives, at work. 31 00:05:02.730 --> 00:05:09.860 Haluk Demirkan: everywhere, basically, so I think that's gonna impact future of work significantly. So that's one of the…
32 00:05:09.860 --> 00:05:14.029 michael sotire: Items we would like to continue working on in 2026. 33 00:05:14.570 --> 00:05:18.670 Haluk Demirkan: Next thing is, as you know, ISAP is almost a… 34 00:05:18.970 --> 00:05:31.510 Haluk Demirkan: 99.9% volunteer, program. Volunteer, is basically society, non- profit, professional society. 35 00:05:31.610 --> 00:05:36.769 Haluk Demirkan: And we've been talking about having some credential program. 36 00:05:37.000 --> 00:05:43.119 Haluk Demirkan: to… about innovation of services and ex… experiences. So we really think… 37 00:05:43.330 --> 00:05:54.699
Haluk Demirkan: we are at a tipping point to maybe design and start offering this program, especially innovation of services and experience with and for AI solutions. 38 00:05:54.820 --> 00:06:11.899 Haluk Demirkan: Because I think AI can be used a lot, right now, already being used a lot for innovation, and also, I think service science and service concepts can be used to also innovate new AI solutions. And I actually have a research paper 39 00:06:12.020 --> 00:06:19.539 Haluk Demirkan: working on, how much percent of the AI projects are… I was able to really link to some of the theories and… and… 40 00:06:19.710 --> 00:06:30.369 Haluk Demirkan: models, the missing theories and models not being used in AI development currently by practitioners. So I think we can discuss about some of those in the future. 41 00:06:31.130 --> 00:06:34.020 Haluk Demirkan: And then, later on today, 42
00:06:34.150 --> 00:06:42.140 Haluk Demirkan: Basically, strategic annual discovery focus will be about responsible AI adoption, also. 43 00:06:42.510 --> 00:06:45.050 Haluk Demirkan: Alright, Michelle, can we go next? 44 00:06:50.710 --> 00:06:52.870 Haluk Demirkan: Looks like technological glitch. 45 00:06:53.060 --> 00:06:54.459 Haluk Demirkan: It happens, right? 46 00:06:57.470 --> 00:06:59.510 Deb Stokes: Now, where is AI when you need it, right? 47 00:06:59.730 --> 00:07:00.100 Haluk Demirkan: Yeah.
48 00:07:00.100 --> 00:07:05.249 Michele Carroll: Right? It would probably do better. I see that I've selected something over here I want to unselect. 49 00:07:06.630 --> 00:07:08.809 Haluk Demirkan: I share and reshare, maybe. 50 00:07:09.500 --> 00:07:10.079 Michele Carroll: Here we go. 51 00:07:10.080 --> 00:07:10.700 Haluk Demirkan: Okay. 52 00:07:10.910 --> 00:07:25.019 Haluk Demirkan: All right, so let's talk a couple minutes about the board of directors transitions, and again, I want to thanks to Jeff from IBM and Vanita from Meta for their last two years of ISA board service, 53 00:07:25.280 --> 00:07:28.659
Haluk Demirkan: Time and effort and leadership and guidance to us. 54 00:07:28.820 --> 00:07:37.860 Haluk Demirkan: They have spent so much time for the ISAP community, and so many great ideas, so many projects, and we were able to accomplish so much with them. 55 00:07:38.080 --> 00:07:41.309 Haluk Demirkan: And then, I also want to welcome to Gents. 56 00:07:41.790 --> 00:07:59.869 Haluk Demirkan: Neil Hutler from Fraunhofer Service Research Group, and Jeff Borak from IBM, Worldwide Program Director for AI Alliance and Open Security, as two new Board of Directors for the ISAP community, and we are really looking forward to 57 00:08:00.240 --> 00:08:05.680 Haluk Demirkan: Start collaborating and co-creating more value, right, for the upcoming year. 58 00:08:07.930 --> 00:08:14.009
Haluk Demirkan: And, our incoming Vice President and Strategy Council, will be Christine Yuan. 59 00:08:14.010 --> 00:08:14.329 sbadesha: Just to… 60 00:08:14.330 --> 00:08:15.060 Haluk Demirkan: Cheers. 61 00:08:15.060 --> 00:08:15.850 sbadesha: She's… 62 00:08:16.780 --> 00:08:21.190 Haluk Demirkan: She is the ISA Vice President for 2026. 63 00:08:21.380 --> 00:08:25.209 Haluk Demirkan: And she will be leading the Strategy Council co-chair. 64
00:08:25.840 --> 00:08:31.290 Haluk Demirkan: And I also wanna… Welcome and congratulate. 65 00:08:31.600 --> 00:08:44.919 Haluk Demirkan: Cecilia Lee, Kevin Clark, and Harun Abu, who was… who were invited, for our Strategy Council, and thanks to them, they accepted our invitation to join the Strategy Council. 66 00:08:45.170 --> 00:08:52.870 Haluk Demirkan: And later on, Christine will welcome some more new members for the Strategy Council and Advisory Report. 67 00:08:54.840 --> 00:09:10.859 Haluk Demirkan: All right. So, these are some of the few volunteer record nations, but I will continue more. This is about 2025 ambassador-led events. So, in 2025, David Ng and Gary Metcalfe 68 00:09:11.060 --> 00:09:19.220 Haluk Demirkan: They actually led 3… they developed, designed, and offered three events about Systems in Service Roundtable series. 69
00:09:20.740 --> 00:09:22.660 Haluk Demirkan: And then, Kevin Clark. 70 00:09:22.770 --> 00:09:33.910 Haluk Demirkan: who actually, again, designed, developed, and offered March event and treasure hunt for the ISAP community, which we are planning to use some of the results for the strategy planning. 71 00:09:34.040 --> 00:09:52.000 Haluk Demirkan: And then Frank Mill is IZEP Smart Bio Challenge. Again, there are some links to their events on the slide. You can click and take a look at it later on, if you haven't had a chance. And again, thanks to all of them for their time and effort for these events. 72 00:09:54.160 --> 00:10:08.390 Haluk Demirkan: And we have a few more volunteer reignations. Again, as ISA being a volunteer community, this might sound like a little bit repeat, but when we all have lots of things going on in our lives. 73 00:10:08.600 --> 00:10:18.960 Haluk Demirkan: You know, with the personal life, with the work, we really want to recognize these volunteer things. It's an additional thing we spend time from our personal lives.
74 00:10:19.120 --> 00:10:33.070 Haluk Demirkan: So, Dr. Kazuyoshi Shimada, who is the lead author, who worked on the AI Challenges to Global Democracy publication with Dr. Christine Littner and Michelle Carroll. 75 00:10:33.490 --> 00:10:36.910 Haluk Demirkan: and then actors Vital Prabhu and Jim Sporer. 76 00:10:37.040 --> 00:10:41.890 Haluk Demirkan: actually worked on the Engineering 21st Century Service Economy program. 77 00:10:42.670 --> 00:10:48.729 Haluk Demirkan: And then the Drs. Deb Starfield has been supporting the AI Co-op program. 78 00:10:49.460 --> 00:10:58.329 Haluk Demirkan: And Dr. Lou Fraut actually developed and led ISAP community to utilize the My T-shape.
79 00:10:58.630 --> 00:11:00.750 Haluk Demirkan: instrument. 80 00:11:00.870 --> 00:11:20.720 Haluk Demirkan: So, actually, I think this… my T-shap will be very, very useful, especially when we are talking about the future of work with AI. All these, seven people, actually, hopefully I counted correctly, they actually led, they, they developed and offered some sessions at the July 2025, 81 00:11:20.930 --> 00:11:31.210 Haluk Demirkan: AHFEHSSE Orlando conference last summer. Again, thanks to all of them for their effort and time and leadership. 82 00:11:32.930 --> 00:11:33.760 Haluk Demirkan: Alright. 83 00:11:34.060 --> 00:11:38.189 Haluk Demirkan: And now, I would like to again welcome Dr. Christine Kuyang. 84
00:11:38.360 --> 00:11:46.490 Haluk Demirkan: as being the vice president, and… and leading the ISAP Ambassador Program for 20… Next year. 85 00:11:47.080 --> 00:11:57.590 Haluk Demirkan: And then she's gonna actually… she has been leading the Ambassador's program for some time, but now she's gonna start also leading strategy council for 2026. 86 00:11:58.070 --> 00:12:02.980 Haluk Demirkan: So, do we have Christine on the call? Cannot. 87 00:12:04.670 --> 00:12:06.080 Christine Ouyang: Yeah, I'm here. 88 00:12:06.080 --> 00:12:08.080 Haluk Demirkan: Oh, hi Christine, would you like to… 89 00:12:10.040 --> 00:12:29.170
Christine Ouyang: Yeah, I'm Christine Ohian. I'm the, the vice president of ISIP, this year. I'll be working very closely with Halouk, and, the other leaders, right? Michelle, James Bora, and, many of you. I know Deb, it's, 90 00:12:29.170 --> 00:12:45.790 Christine Ouyang: you, you are passing the, the, the, the vent on to the, to Halouk, but, still, I think I'd like to, work with you closely on some of the, strategy, topics, right? So, 91 00:12:45.790 --> 00:12:58.260 Christine Ouyang: We actually, are able to, identify and interview and approved, 28 new ambassadors for 2026. 92 00:12:58.310 --> 00:13:13.410 Christine Ouyang: So these are the folks. Some are maybe, you know, more… you guys are more familiar, with them, but, I think a lot of them are already, working, with the ISAP. 93 00:13:13.420 --> 00:13:33.099 Christine Ouyang: you know, on, on various topics, right? And, and for example, Jeff Warak, it's already on, on, you know, on our board, right? So, so I, I'd like to welcome all of you, and, for this year, I will still,
94 00:13:33.320 --> 00:13:34.240 Christine Ouyang: odd. 95 00:13:34.440 --> 00:13:36.750 Christine Ouyang: Be responsible. 96 00:13:36.750 --> 00:13:54.640 Christine Ouyang: For the ambassador program, and then, we are trying to identify a new ambassador lead, or, or, you know, or ambassador program manager, right, using Halooq's, terminology, for, you know, moving forward. 97 00:13:54.640 --> 00:13:59.140 Christine Ouyang: But, in, you know, at… 98 00:14:00.490 --> 00:14:10.860 Christine Ouyang: before we, we, before we, have a new, new leader there, I will still act as the, investor, program manager. Yeah. 99 00:14:12.630 --> 00:14:14.749
Michele Carroll: Okay, thank you, Christine. 100 00:14:15.780 --> 00:14:19.259 Michele Carroll: And now over to me. And I have 3… 101 00:14:19.260 --> 00:14:24.520 Christine Ouyang: Michelle, I cannot hear you, I don't know whether other folks can hear you well. 102 00:14:25.950 --> 00:14:26.580 Michele Carroll: Ugh. 103 00:14:26.580 --> 00:14:27.650 Kevin Clark: I can hear… 104 00:14:28.100 --> 00:14:29.230 Michele Carroll: I'm not muted. 105
00:14:29.830 --> 00:14:35.000 Christine Ouyang: Okay, yeah, yeah, I can hear you, just, just know the voice is very low, maybe I need to tune up my voice. 106 00:14:35.000 --> 00:14:38.310 Michele Carroll: I'll stand up and project. 107 00:14:38.520 --> 00:14:47.019 Michele Carroll: So, I put together 3 slides and was asked to talk about our metrics, our performance metrics. So, the way we measure our success. 108 00:14:47.070 --> 00:15:00.779 Michele Carroll: as a society, right, as an international society for service innovation professionals, is by how big we are, how engaged the people are in our programs and leveraging the platform for their work. 109 00:15:00.960 --> 00:15:09.699 Michele Carroll: And, how successful we are in funding our programs and operations, right? So there's one slide for each of those things. Funding? 110 00:15:09.830 --> 00:15:20.020
Michele Carroll: The great news is, all 5 of the folks you see logos there for, and I see most of you on the call, Fraunhofer, I, oh, in Germany. 111 00:15:20.050 --> 00:15:33.820 Michele Carroll: The Institute for Service Design, divine also, probably. I see Marcus Farg on the call, for IFSD. Penn State, the College of Engineering, San Jose State University, and UW. 112 00:15:33.900 --> 00:15:48.270 Michele Carroll: All five are now in their third consecutive year with us in the AI CoLab program, and over that time, all three have increased. So we are now at closer to parity, at the 6K, 4, 113 00:15:48.270 --> 00:16:02.660 Michele Carroll: the AI CoLab participants, 3K for those coming in, checking us out, and we have our first innovation-level sponsor at $10,000, $9,600, in Fraunhofer, our first innovation-level 114 00:16:02.660 --> 00:16:09.110 Michele Carroll: collaboration partner, so very excited about what we'll be working on with Fraunhofer. More on that to come.
115 00:16:10.050 --> 00:16:11.710 Michele Carroll: That's funding. 116 00:16:12.140 --> 00:16:20.880 Michele Carroll: What is up with them? Oh, dear. Meanwhile, there are little embedded videos, if you want to go into full detail, as to how… 117 00:16:20.900 --> 00:16:34.209 Michele Carroll: big we are. Are people joining us? Yes, it's a wonderful story. In the blue bars, you can see us running from 2021 to present, from about 1,500 members of the community. 118 00:16:34.280 --> 00:16:39.369 Michele Carroll: To… we've crossed the 2,000 market, 2043 this year. 119 00:16:39.470 --> 00:16:45.369 Michele Carroll: We also meant… so that's good, steady growth always, right, over time. The red line? 120
00:16:45.410 --> 00:17:00.150 Michele Carroll: is, LinkedIn followers, which we think is a good measure of awareness of us, you know, among professionals, and that's run from about 550 to, now almost 1,600. Actually, we're past the 16 now. 121 00:17:00.250 --> 00:17:06.909 Michele Carroll: in… are from our main page, which we ask, please follow us. If you have not, what's that little… 122 00:17:07.069 --> 00:17:09.990 Michele Carroll: Gap. And then in yellow. 123 00:17:10.230 --> 00:17:25.489 Michele Carroll: That's the private ISAP LinkedIn group, where you are welcome to post your work, ask for feedback, do surveys, interact with each other. And that's been growing fast as we've tried to make that clear early, available to you. 124 00:17:25.700 --> 00:17:28.140 Michele Carroll: So… 125 00:17:28.430 --> 00:17:44.910
Michele Carroll: basically up on people joining us, and, there's more in this… So, our semi-annual… More in that video we don't really want to listen to. And the third slide, how engaged are you? You know, would you… 126 00:17:45.110 --> 00:17:50.740 Michele Carroll: I would just ask you that. Do you feel like you are leveraging the ISA platform for your work? 127 00:17:51.100 --> 00:17:56.100 Michele Carroll: And could you do more? Could we help you more? Amplify your work? 128 00:17:56.230 --> 00:17:57.120 Michele Carroll: So… 129 00:17:57.610 --> 00:18:10.169 Michele Carroll: And again, got the embedded video here if you want to look at the detail, but running across the bottom, last 6 months, here's what we got done. 8 books were published… you published 8 books with the free guidance from ISAP, leaders. 130
00:18:10.320 --> 00:18:23.180 Michele Carroll: Welcomed 28 new ambassadors, you just saw, and recognized 159 efforts that were service excellence, and service innovation excellence, and contribution to the community. 131 00:18:23.190 --> 00:18:38.949 Michele Carroll: while that was happening, you saw… Halouk had recognized David A. and Gary Metcalf for their roundtable on service systems, Kevin for his customer fitness event in March, and moderating the treasure hunt that was, you know, looking inward. 132 00:18:38.980 --> 00:18:45.080 Michele Carroll: And helping us think strategically about our future. Frank Mellis' Smart Bio Isaac Challenge 133 00:18:45.500 --> 00:19:00.310 Michele Carroll: involved 26,000 students at Cut University in South Africa. That's amazing. And we're about to present the award that SmartBio sponsored for us. And Frank ran that whole thing. 134 00:19:00.770 --> 00:19:05.200 Michele Carroll: Much more on that coming. And all 3 of those were…
135 00:19:05.260 --> 00:19:22.060 Michele Carroll: specific initiatives, or an ambassador led it, and we mentioned and recognized Vaishali Maine last year for a pilot of that Give, Get, Grow quarterly, and she's now got that as created and established as a standard running program. 136 00:19:22.150 --> 00:19:28.239 Michele Carroll: our Give, Get, Grow quarterly welcomes. And you'll see the dates for it. 137 00:19:28.690 --> 00:19:30.700 Michele Carroll: It really wants. Measuring engagement. 138 00:19:30.950 --> 00:19:44.879 Michele Carroll: Want to get into those specifics? Let's try this. So, final slide for me, and there's the calendar. You see the Give, Get Grow on this line? The dates are there. Please mark these dates. Conferences we're involved with and support. 139 00:19:46.040 --> 00:19:58.419
Michele Carroll: That was all the good news. We're growing, people are engaged, more and more engaged. We are volunteer managed and led. Apart from our executive director, who's part-time, the kind of 140 00:19:58.630 --> 00:20:01.929 Michele Carroll: underside of that great news is our… 141 00:20:02.080 --> 00:20:05.959 Michele Carroll: budgeting effort. You'll hear more from our treasurer on that, but, 142 00:20:06.070 --> 00:20:12.300 Michele Carroll: We piloted an individual ask from the president in 25. 143 00:20:12.310 --> 00:20:27.410 Michele Carroll: And it raised, thousands, about $3,300, and, with all 5 of those donors renewing and upscaling together, it's about $40,000. I think we need $75. 144 00:20:27.550 --> 00:20:35.300 Michele Carroll: To operate, to sponsor these conferences, to do awards, to host some dinners, celebratory dinners, to,
145 00:20:36.230 --> 00:20:47.110 Michele Carroll: And to compensate our executive director at halftime, which is what we did before I came. That's what we want to do. Where we are is at about a little less than half of that, right? At about 33. 146 00:20:47.520 --> 00:20:53.389 Michele Carroll: Because we leave 10 untouched. So, raising 43 is 33 for the ops budget. So… 147 00:20:53.550 --> 00:20:55.150 Michele Carroll: A ways to go. 148 00:20:55.340 --> 00:21:01.039 Michele Carroll: But such a good, strong foundation now in place, I think, and people are leveraging the platform. 149 00:21:02.110 --> 00:21:06.929 Michele Carroll: Any questions for me on any of those four? Or shall we move on?
150 00:21:07.690 --> 00:21:11.430 Michele Carroll: And there will be a lot of questioning opportunity after all of us. 151 00:21:14.420 --> 00:21:15.290 Michele Carroll: Moving on. 152 00:21:15.520 --> 00:21:18.619 Michele Carroll: And next up is, Jim, is Deb on the call? 153 00:21:19.090 --> 00:21:20.450 Jim Spohrer: Yeah, she is. 154 00:21:20.450 --> 00:21:23.620 Debra Satterfield: Hi, I'm here. 155 00:21:23.620 --> 00:21:24.450 Michele Carroll: A.
156 00:21:24.450 --> 00:21:26.010 Jim Spohrer: Good to see you, Deb! Wow. 157 00:21:26.010 --> 00:21:41.560 Debra Satterfield: Thank you. Yeah, good to see everybody here, and, always, always a pleasure to join this group and just hear what's going on. These have been very, very positive metrics that, Michelle, you've been presenting. 158 00:21:41.690 --> 00:21:43.219 Debra Satterfield: So, yeah. 159 00:21:45.120 --> 00:22:02.219 Debra Satterfield: So, just thinking about the, the AI CoLab program, I think it's been moving ahead. We have a number of universities that have been participating. I also think this is a good time to start thinking about future projects and fall projects. 160 00:22:02.220 --> 00:22:14.770 Debra Satterfield: like to get… get the ball rolling now and work out the details, with… with each of the, participating members. So, Jim, do you have other thoughts on that?
161 00:22:15.340 --> 00:22:25.429 Jim Spohrer: Yeah, I do, and, thank you, Deb, and, I put your LinkedIn into the chat if you want to connect and find out more, but, 162 00:22:27.900 --> 00:22:38.819 Jim Spohrer: It's, very important to work on connecting industry and academia. And, let's see, if we go to the next slide, Michelle? 163 00:22:39.040 --> 00:22:39.830 Michele Carroll: Sorry. 164 00:22:41.340 --> 00:22:52.990 Jim Spohrer: Yeah, so, there's blog posts on each of these, so I'm not going to go through them, but we've been having a great time with multiple universities, multiple students building, 165 00:22:53.050 --> 00:23:05.989 Jim Spohrer: more and more complex projects each, each semester. This current one is very exciting because it's about student CEOs. So, Halouk, where you're…
166 00:23:05.990 --> 00:23:25.929 Jim Spohrer: your students are, there's 10 of them, from University of Washington, Tacoma, all very excited to become student CEOs and learn how to manage multiple AI digital workers. And for the lucky San Jose State University students who are local, we get together and go to the Computer History Museum, so we have a lot of fun. 167 00:23:26.130 --> 00:23:34.649 Jim Spohrer: So, if we can go to the next slide, I think, you know, people should put questions or comments in the chat if you want to speak up. 168 00:23:35.050 --> 00:23:50.700 Jim Spohrer: I just love to, you know, call on people, so I think I'm gonna start doing that. We, had some great winners of the Excellence Award, last year. I don't think Haroun is on. He leads our, 169 00:23:50.930 --> 00:24:10.680 Jim Spohrer: awards program, or Excellence Awards program. We have over a dozen nominations for this year, so the judges will be busy, judging those Excellence Awards. There's some really exciting ones, I have to say. I think each year, we're seeing 170
00:24:10.760 --> 00:24:15.790 Jim Spohrer: more exciting, nominations for these Excellence Awards. 171 00:24:16.130 --> 00:24:20.770 Jim Spohrer: So, stay tuned for that. If we go to the next slide… 172 00:24:21.400 --> 00:24:28.390 Jim Spohrer: I think Vishali might be on, so Vishali, if you're on and you could say a few words, that would be great. 173 00:24:28.970 --> 00:24:30.669 Jim Spohrer: If not, no worries. 174 00:24:30.670 --> 00:24:47.479 Vaishali Mane: Hello, good afternoon, everyone. I'm sorry I was late a few minutes. So, for this quarterly welcome that we have started almost last year, every quarter we do have, you know, new group coming up. It's really exciting to see the community grow, and there are really good participants. 175 00:24:47.480 --> 00:25:11.100
Vaishali Mane: This year, I was away on vacation, so Jim, as usual, did a good job of being my backup, and we did have an exciting year with people applying for Give, Get, Grow. I think it's a little… it's a lot more than what it exactly says, so it's really good to see the kind of response, the kind of excitement and enthusiasm people bring in from different walks of life across the globe, so that's really exciting. 176 00:25:11.200 --> 00:25:29.299 Vaishali Mane: We have the next one, the quarter two, coming up in April, and if you know of people who are willing to join, wanting on different… from different fields, different areas, please feel free to do that. A lot on this slide, and there are a lot of good numbers. I'll leave it at that point for the next person to speak with. Any questions for me? 177 00:25:29.570 --> 00:25:39.130 Michele Carroll: Oh, one metric for you, Vaishali. I know, 66, checked out your YouTube later on last pro… on the last quarter's Give, GetGrow, so… 178 00:25:39.360 --> 00:25:44.950 Vaishali Mane: Thank you so much. Those numbers keep growing, and it's really nice to see that. Thanks, Michelle and Jim, once again. 179 00:25:45.820 --> 00:26:02.350
Jim Spohrer: And I just put the URL in the chat to the blog post about these quarterly welcomes, so all those links that you see on this slide are there in that blog post. And just to give you a sense of the excitement of some of these, on the quarterly welcome, we had, 180 00:26:02.350 --> 00:26:12.910 Jim Spohrer: a person who's working closely… he's the president of the, Service Design, International organization, working very closely with Don Norman, who's, 181 00:26:12.910 --> 00:26:26.009 Jim Spohrer: very famous name in the service design area, and they're running a competition, and you know, that recording of him describing the competition, working with Don Norman. 182 00:26:26.010 --> 00:26:33.210 Jim Spohrer: Universities all over the world are… it's focused on student ideas for making a better world. 183 00:26:33.450 --> 00:26:42.209 Jim Spohrer: So, it's a very exciting conversation for those who have the chance to go out and look at it. And, anybody else want to mention anything about the quarterly welcome?
184 00:26:43.410 --> 00:26:44.130 Jim Spohrer: Nope. 185 00:26:44.680 --> 00:26:46.180 Jim Spohrer: Okay, thanks for Shali. 186 00:26:46.610 --> 00:27:04.119 Jim Spohrer: So, Treasurer's Report, we're financially just where we were last year, so, maybe a little bit better. So, I think that's good. And if anybody has any questions on this, put them in the chat, or, or see me, spora at gmail.com. 187 00:27:04.240 --> 00:27:13.829 Jim Spohrer: If we go to the next slide, I just wanted to show a picture of all of those sponsors and donors who are funding 188 00:27:14.060 --> 00:27:25.000 Jim Spohrer: IZIP, in 2026. you know, we, we, before we had Michelle as our Executive Director, we, 189
00:27:25.260 --> 00:27:28.790 Jim Spohrer: I… if you search for service innovation, we weren't on the first page. 190 00:27:28.880 --> 00:27:41.629 Jim Spohrer: Thank you, Michelle, for being our Executive Director and getting us now to the first page when people search for service innovation. And there's other accomplishments, too. The newsletter is so, so good and so full of useful information, Michelle. 191 00:27:41.630 --> 00:27:52.650 Jim Spohrer: you and your team do a great job. But these are the folks who funded us, and I want to give a shout out to Halouk. Halouk, you created the network and connections for a lot of these, so thank you so much. 192 00:27:52.670 --> 00:28:05.520 Jim Spohrer: And you know, thank you all. I could go through each of you. A bunch of you are on the call. I don't know if anybody wants to, come off mute and just say hello. 193 00:28:05.810 --> 00:28:11.109 Jim Spohrer: Most of you are IZEP ambassadors there, or some other leadership role in IZEP as well.
194 00:28:11.510 --> 00:28:14.770 Jim Spohrer: We'll give somebody a minute in case they want to say hi. 195 00:28:17.190 --> 00:28:18.460 Jim Spohrer: People are shy. 196 00:28:18.850 --> 00:28:22.559 Jim Spohrer: But we're grateful for your contributions. If we go to the next slide… 197 00:28:22.560 --> 00:28:26.359 markuswarg: You know, hi Jim, it's Marcus, just want to say hi, and… 198 00:28:26.520 --> 00:28:32.939 markuswarg: Give, get, grow, and it's amazing to see how this community develops, so thank you for that from Germany, too. 199 00:28:33.230 --> 00:28:47.010
Jim Spohrer: Thank you very much. And yeah, Marcus, you're on a later slide as well, so we'll circle back to you in a minute on the translational service research and design methodology. 200 00:28:47.120 --> 00:28:50.050 Jim Spohrer: If we go to the next slide, 201 00:28:50.730 --> 00:29:03.470 Jim Spohrer: as Halouk mentioned, this year, one of our big goals is to come up with a four-fee IZIP credential. This will help with funding, of course, credential and curriculum. 202 00:29:03.470 --> 00:29:10.740 Jim Spohrer: And so we asked all the leadership, the board of directors, the president, vice president, executive director, past presidents. 203 00:29:10.840 --> 00:29:21.129 Jim Spohrer: For their favorite topics on, service innovation. And this is a list. Actually, if, if, you, you. 204 00:29:21.130 --> 00:29:34.620
Jim Spohrer: are interested, the third Wednesday of every month, again, the third Wednesday of every month at 10 a.m. Eastern Time, 7 a.m. Pacific Time, a little early for us in the Pacific, 205 00:29:34.910 --> 00:29:45.439 Jim Spohrer: We're having a monthly meeting on this credential program, so definitely get in touch with us if you're interested in that. And if we go to the next slide. 206 00:29:45.790 --> 00:29:57.909 Jim Spohrer: We'll do these pretty quickly. Very important, I think most of you have already done this, but we do have a code of conduct with ISIP, so please do read the Code of Conduct, and 207 00:29:57.910 --> 00:30:11.479 Jim Spohrer: sign it, and that's important stuff. And of course, this handbook, covers everything that we do in ISAP, so you might enjoy just skimming that and seeing if there's, things that you didn't know ISAP was doing. 208 00:30:11.480 --> 00:30:22.010 Jim Spohrer: If we go to the next slide, I just wanted to do a quick shout-out to two of our ISIP fellows who continue to innovate in ISIP. And again, you know, Steve and Lou.
209 00:30:22.010 --> 00:30:38.320 Jim Spohrer: from San Jose State University, but the AI CoLab students that we have working with us, those students, Steve Kwan started that program years ago, that capstone program. He is an ISAP fellow. He's also an individual major donor. He's made major donations for IZIP to. 210 00:30:38.320 --> 00:30:40.420 Obinna Anya: Funder, Executive Director, and operations. 211 00:30:40.780 --> 00:30:48.309 Jim Spohrer: He's also still innovating, with the HSSE conference on AI and standards, and, 212 00:30:48.480 --> 00:31:04.559 Jim Spohrer: he spoke to the dean of the business school at San Jose State University, and they decided to sponsor IZEP. So, we're truly grateful for Steve Kwan's continuing involvement. Lou Freund, we've got another slide coming up, I believe, with Lou, but 213 00:31:04.560 --> 00:31:19.500
Jim Spohrer: he's been making major investments in this platform. It's not just a tool, it's a platform. You can actually go out to MyThape.com, log into your LinkedIn, log in with your LinkedIn credentials, and it creates a T-shaped map of you, plus a development plan. 214 00:31:19.510 --> 00:31:37.300 Jim Spohrer: It's a great thing for his students. He's also working with some faculty at San Jose State University, and there's universities around the world who are doing major, major work on the importance of T-shaped in the AI era, so this is an important platform. Go out and check it out. It's free to ISAP participants. 215 00:31:37.300 --> 00:31:43.729 Jim Spohrer: Thank you, Lou. For all you're doing. And if we go to the next slide, 216 00:31:44.160 --> 00:31:57.099 Jim Spohrer: I want to just shout out to Kevin Clark, because he did this treasure hunt, and we're going to have a paper coming out of that, but there's a little video you can watch to get the recap, and one of the major findings of this is 217 00:31:57.100 --> 00:32:06.390 Jim Spohrer: that ISAP needs the 4 fee credential and curriculum program, so that came out, loud and clear, from this treasure hunt.
218 00:32:06.750 --> 00:32:09.080 Jim Spohrer: And if you don't know Kevin. 219 00:32:09.180 --> 00:32:15.719 Jim Spohrer: You should definitely get, connect with him on LinkedIn, because he is prolific. Next slide. 220 00:32:16.710 --> 00:32:28.990 Jim Spohrer: I just want to shout out, we have many people sign up to become volunteers at IZIP, and onboarding volunteers is one of our biggest challenges at iZip, because it's time-intensive. 221 00:32:29.750 --> 00:32:38.100 Jim Spohrer: But I want to shout out to Julie Cook, because some volunteers just jump in and start getting stuff done, and Julie… 222 00:32:38.240 --> 00:32:43.700 Jim Spohrer: Did it… she's interested in servitization of the Australian mining and minerals industry. 223
00:32:44.090 --> 00:32:52.140 Jim Spohrer: And she… interviewed one of our other new ISAP ambassadors, who's an expert, Professor Ali Bigdeli. 224 00:32:52.430 --> 00:33:07.440 Jim Spohrer: from the Advanced Services Group in the UK, and she interviewed him. It's a great interview, it's out there. They have an amazing set of white papers out there on how companies are transforming in the AI era to a service model. 225 00:33:07.460 --> 00:33:23.729 Jim Spohrer: She is also, helping us with the iZip Slack platform, and has created several documents on how we're going to archive and clean up our Slack channel, and get more operational efficiency. So, big shout out to Julie Cook. And if we go to the next slide. 226 00:33:24.020 --> 00:33:28.150 Jim Spohrer: And then I'm gonna be quiet, and we're almost done. 227 00:33:28.540 --> 00:33:43.740 Jim Spohrer: Conferences. We have fantastic ambassadors who connect us with… this is just a partial list of the conferences, and there's special sessions. I've got a shout out to Marcus Varg, of course, for the translational service research and design methodology.
228 00:33:43.740 --> 00:33:49.280 Jim Spohrer: session. This is a… HSSE is going to be in Ankara, Turkey, I believe, this, 229 00:33:49.280 --> 00:33:56.630 Jim Spohrer: 2026. And Clara Bassano and Yuriko Sawatani, Yuriko's in Japan, Clara's in Italy. 230 00:33:56.960 --> 00:34:08.019 Jim Spohrer: They've got a very interesting call for papers, styled for innovation, fashion, service, arts, museums as creative ecosystems. I'm gonna see if, 231 00:34:08.020 --> 00:34:19.519 Jim Spohrer: Marcus wants to say anything, and then I think if Christine Leitner's still on, I think they've got 41 submissions for the conference this year, which is good. So anybody want to say anything about 232 00:34:19.540 --> 00:34:22.010 Jim Spohrer: conferences. And I'll start with you, Marcus.
233 00:34:23.050 --> 00:34:39.379 markuswarg: Yes, thank you, Jim. Just a few sentences, maybe, but it's really a co- creation with Christine, you, Jim, Jens Neuheitler, and others of the ICIP community, and just one sentence or two sentences to the methodology. 234 00:34:39.510 --> 00:34:50.239 markuswarg: We are making translational gaps observable and present them so that the disconnects between scientific discoveries and their implementation. 235 00:34:50.239 --> 00:35:03.339 markuswarg: By making this disconnects visible, you can analyze that, and all this is based on the service signs and the unifying service language. So, if you are interested, I will give a link in the chat later. 236 00:35:04.110 --> 00:35:06.059 Jim Spohrer: Very good. Thank you, Marcus. 237 00:35:07.520 --> 00:35:09.220 markuswarg: Christine, are you still there? 238
00:35:09.470 --> 00:35:26.539 Christine Leitner: Yes, I'm still… I'm still here, yes, and thanks, Marcus, it's great to work with you on this session, and we have actually quite some response this year, as you mentioned, Tim. At the moment, we have 41 abstracts, and we're expecting a few more, so I think we're quite happy, and 239 00:35:26.540 --> 00:35:30.359 Christine Leitner: Big thanks also to you, Tim, and of course to Marcos for… 240 00:35:30.420 --> 00:35:39.929 Christine Leitner: this new initiative. I'm really looking forward. I think there's big interest in it. I think that also, Kazu, you're on the call as well. Kazu, are you still here? 241 00:35:40.140 --> 00:35:41.490 Kazuyoshi Shimada: Yes, I'm here. 242 00:35:41.490 --> 00:35:49.069 Christine Leitner: Yes, I think that Kazu will also join us, Malkus, so this is a chance to get to know Kazu. 243
00:35:49.290 --> 00:35:56.890 Kazuyoshi Shimada: Marcus, nice to see you, yeah. The book, the Jim's book in Mark's book, sub… 244 00:35:57.080 --> 00:36:04.910 Kazuyoshi Shimada: I would like to mention about the name of the book you sent to me, Service in the AI Era. 245 00:36:05.100 --> 00:36:15.780 Kazuyoshi Shimada: Yeah, it was very impressive, and I recognize a strong connection between this book and the session. And, yeah, re… 246 00:36:15.930 --> 00:36:19.509 Kazuyoshi Shimada: Recently, I drafted a summary of this… 247 00:36:20.020 --> 00:36:27.810 Kazuyoshi Shimada: presentation, and send it to, Christine, today, yesterday, or today, yeah? 248 00:36:27.810 --> 00:36:29.650
Christine Leitner: The lead was today. 249 00:36:29.650 --> 00:36:34.900 Kazuyoshi Shimada: Yeah, so, we will discuss a little more later. Thank you very much. 250 00:36:35.290 --> 00:36:48.790 Christine Leitner: Yeah, and also I'd like to thank Deb, you know, Deb and Clara, who's not here, but Deb, Debra said to whom she's still on the call, I think, for the good collaboration with the HSCC conference. Deb, are you still here? 251 00:36:50.420 --> 00:36:52.749 Christine Leitner: Probably not, but anyways, thanks. 252 00:36:54.250 --> 00:37:02.589 Jim Spohrer: Very good, very good. Okay, I think that was the last slide, so we just want to go around and hear from folks. I see… 253 00:37:03.420 --> 00:37:06.830 Jim Spohrer: New faces there? Yeah, there we go. Now we can start seeing people.
254 00:37:06.830 --> 00:37:08.250 Michele Carroll: Now we can see each other. 255 00:37:08.490 --> 00:37:09.710 Jim Spohrer: Good, good. 256 00:37:09.890 --> 00:37:12.210 Jim Spohrer: So, let's start picking on PGT. 257 00:37:12.210 --> 00:37:17.030 Terri Griffith: Jim, I wanted to chime in that I do have two slides to add. 258 00:37:17.200 --> 00:37:20.359 Jim Spohrer: Okay, then we're not done with the slides. Go for it, Terry. 259 00:37:20.360 --> 00:37:21.740 Terri Griffith: All right
260 00:37:24.660 --> 00:37:49.640 Terri Griffith: You may have recalled seeing my call for nominations for the inaugural ISAP Founders Mentoring Medal, and this medal was instigated in the Executive Committee. It will only be given out every 5 years as a signal to the importance that we place behind it, and the process was to ask for nominations from the entire 261 00:37:49.640 --> 00:38:12.660 Terri Griffith: IZIP community, so that went out over LinkedIn, and I believe in the newsletter. We received two nominations with supporting documents behind them, and then those nominations went out to the presidents from the past five years of IZIP, and we received a unanimous decision from that. And let me share… 262 00:38:13.930 --> 00:38:29.439 Terri Griffith: that Halouk is the 2025 Founders Mentoring Medal recipient, and you can see the quote there from the nomination documents. So I'm just very excited, so congratulations, Halouk. 263 00:38:31.370 --> 00:38:40.010 Haluk Demirkan: Wow, thank you so much, but I… it was a big surprise for me, probably you have noticed from my face, but, thank you so much.
264 00:38:41.300 --> 00:38:44.229 Haluk Demirkan: for the recognition. I appreciate it. 265 00:38:44.230 --> 00:38:47.139 Terri Griffith: We had to work on the surprise aspect, yes. 266 00:38:47.140 --> 00:38:51.119 Haluk Demirkan: Yes, I noticed, I was surprised. Thank you. 267 00:38:51.310 --> 00:38:53.510 Michele Carroll: Well done, Terry. And committee. 268 00:38:55.340 --> 00:39:01.329 Jim Spohrer: Yeah, for people who don't know, just about everything that Izip has that we love. 269 00:39:01.470 --> 00:39:12.420 Jim Spohrer: The Business Expert Pressbook, actually, maybe there was one more slide on that in the deck, Michelle, and
270 00:39:12.430 --> 00:39:26.809 Jim Spohrer: our badging and credential system. He was a founding board member, of course, he's serving as president now, leading our initiative on the for free credential, and I could go on and on, but Taluk, you're… 271 00:39:27.420 --> 00:39:42.620 Haluk Demirkan: I mean, all of those are actually… first of all, not all of them my ideas. I think everybody, you know, everybody had some ideas, everybody put some time, everybody effort. I really think it was an amazing… it has been an amazing teamwork. 272 00:39:42.670 --> 00:39:49.379 Haluk Demirkan: And I really like it. That's also one of the reasons I am so involved with this community, because 273 00:39:49.610 --> 00:39:54.959 Haluk Demirkan: Since first day, many years ago, Jim, how many years? I totally lost track of the time. 274
00:39:55.100 --> 00:39:59.140 Haluk Demirkan: But, it has been a great… 275 00:39:59.290 --> 00:40:14.060 Haluk Demirkan: very supportive, very, productive, very intellectually, kind of, stimulating community. We've been partnering, for all of us in this community. So that's why I wanna… 276 00:40:14.120 --> 00:40:26.680 Haluk Demirkan: Thanks to, again, everybody for, some type of, you know, co- creation in the ISO community. Everybody on this, call actually has some influence and some input. 277 00:40:27.360 --> 00:40:30.360 Haluk Demirkan: and development. So, thank you again. 278 00:40:32.290 --> 00:40:43.389 Jim Spohrer: Right, let's start calling on people. So, I see Gary Metcalf, so… and I see some new faces that I think Gary might have invited. So, Gary, do you want to say hello? 279
00:40:43.690 --> 00:40:49.430 Gary Metcalf: Yeah, thanks, Jim. I've invited a couple of colleagues who are, 280 00:40:49.550 --> 00:41:00.390 Gary Metcalf: who I'm actually working with and supporting in a startup, on a new venture that is a resilience as a service. 281 00:41:00.600 --> 00:41:06.540 Gary Metcalf: program to be working on supply chains, primarily around agricultural services in Ghana. 282 00:41:06.790 --> 00:41:10.460 Gary Metcalf: So… Patty Neal, and Mike Kraft. 283 00:41:10.700 --> 00:41:27.880 Gary Metcalf: are the key co-founders of this, and we've got another partner, Dolores Opon, who is in Ghana, that will be working with us on getting this up and going, and we officially just launched, maybe last week, I guess? So we're getting busy. 284 00:41:31.020 --> 00:41:32.249
Gary Metcalf: So, thanks, John. 285 00:41:33.580 --> 00:41:37.210 Jim Spohrer: I'd like to say hello. 286 00:41:37.970 --> 00:41:39.940 Jim Spohrer: Luke? 287 00:41:39.940 --> 00:41:40.620 Yassi Moghaddam: Oh! 288 00:41:40.700 --> 00:41:57.739 Yassi Moghaddam: I'll say hello. It's, first of all, congratulations, Haluk. Very well deserved. And, you know, I just want to congratulate the leadership team and all the volunteers. 289 00:41:57.740 --> 00:42:10.010 Yassi Moghaddam: And… and Michelle for just such a wonderful job. You know, this is… all the progress is really impressive. This is a wonderful community.
290 00:42:10.140 --> 00:42:17.810 Yassi Moghaddam: And, and, and just… Thank you, and thanks for, everyone's contribution. 291 00:42:19.810 --> 00:42:20.869 Michele Carroll: Thank you, I'll see. 292 00:42:23.690 --> 00:42:25.340 Jim Spohrer: And for folks who don't know. 293 00:42:25.450 --> 00:42:34.820 Jim Spohrer: Yasi was the… is on the board, but she was the founding executive director, so, co-creating a lot of those initial programs was Yasi and the Loop, so… 294 00:42:35.680 --> 00:42:55.310 iPad: Hi, Jim. I just wanted to say hi to everybody. I don't know why my Zoom says iPad instead of my name. Just wanted to say hello. It's here, 8pm in London. I'm Irene, and I think I see some very familiar faces around I haven't seen for a while. So, hi everybody. 295
00:42:56.650 --> 00:43:02.350 Jim Spohrer: Okay… Hey, I have to give a plug for your book, sorry. 296 00:43:04.190 --> 00:43:13.390 Jim Spohrer: But, I, the book is called, The Great Sleepwalk. It's only 50 pages long. 297 00:43:13.440 --> 00:43:29.190 Jim Spohrer: I think it's under $20 on Amazon when I bought it, so it's a bargain, and it's a fantastic book, and it talks about so many wonderful things in a beautiful language about how the markets shape us. Oh, yeah, Kevin's got it! Kevin ordered it, he's holding it. 298 00:43:29.190 --> 00:43:33.770 iPad: Wow! I am… I'm very, very, 299 00:43:33.770 --> 00:43:51.179 iPad: humbled and very flattered. Thank you for the plug. I have to say a little… a few things, and that might actually be of interest to the community. I wrote the book because I really wanted some really good feedback. I felt there was something missing between markets and economic… marketing and economics. 300
00:43:51.180 --> 00:44:04.420 iPad: I think there was a gap, and that was the way we understood markets. And a lot of how we shape markets were a lot of the great work that's been done in service innovation and service ecosystems, but I think the whole world just… 301 00:44:04.420 --> 00:44:19.640 iPad: just didn't understand markets enough, and everything was just polarized between the left and right without thinking about the role of markets in our world. So I wrote that book to just get some feedback to see where I would go next. So where I'm going next, and this might be of interest, actually, Type, is it… 302 00:44:19.840 --> 00:44:28.920 iPad: Sorry, just bear with me for a few more seconds, but, we're actually developing a markets and service ecosystems, course. 303 00:44:29.160 --> 00:44:38.099 iPad: I'm doing it myself, because I felt that there was a big difference between learning and design and impact. 304 00:44:38.770 --> 00:44:55.770 iPad: And to do it not as a course within the university, which it is, but… but the course within the university would take you from learning to actually designing to actually impacting, for, for those who, particularly
305 00:44:55.770 --> 00:45:02.240 iPad: Things that needed ecosystems, like social inclusion, digital inclusion, financial inclusion, circular economy, ecosystem stuff. 306 00:45:02.640 --> 00:45:22.200 iPad: So, a lot of feedback from the book has been that missing piece, of ecosystems, and the universities are not dealing with it very well, so I suggested that we, you know, that every single module teacher or course leader could literally go in and say, if you had students 307 00:45:22.200 --> 00:45:28.640 iPad: that could go from learning to design to impact. How would you design it differently? So we're doing it now. 308 00:45:28.730 --> 00:45:40.280 iPad: And that was because of the book that came out that sort of led us down that pathway. Happy to talk more about it, but thank you. Thanks for the support, Jim. And Kevin. 309 00:45:40.280 --> 00:45:41.270
Jim Spohrer: Yeah, no. 310 00:45:41.470 --> 00:45:57.670 Jim Spohrer: Hey, I see Jeffrey Borek on, and since he's a new board member, we should let Jeffrey say hello, and do mention that you're not only at IBM, but you've been a president of the Rotary there, which is the biggest business service organization in the world. 311 00:45:58.740 --> 00:46:05.130 Jeffrey Borek: So, Jim, you said picked on, pick on folks, but I think you mispronounced, provide an opportunity. 312 00:46:08.440 --> 00:46:21.350 Jeffrey Borek: Well, hello everyone. My name is Jeffrey Borek, and yes, I am proud to be a new member of the board of ISIP, and a longtime colleague of my friend Jim Spore. 313 00:46:21.530 --> 00:46:31.869 Jeffrey Borek: I have been involved in a variety of capacities at IBM, and most recently, this past fall, clocked 29 years at that 314
00:46:32.070 --> 00:46:37.080 Jeffrey Borek: I was gonna say institution, but I should say organization. 315 00:46:39.070 --> 00:46:50.659 Jeffrey Borek: I've been there so long because one of the unique things about large, globally integrated enterprises is you're kind of curious mind. You can reinvent yourself every 2 or 3 years. 316 00:46:50.760 --> 00:46:51.700 Jeffrey Borek: And… 317 00:46:51.950 --> 00:47:05.719 Jeffrey Borek: Oh, by the way, it's harder to hit a moving target when it comes time to thin the herd, but I will say that another big part of my life has been involvement in Rotary and Rotary International. 318 00:47:06.060 --> 00:47:12.840 Jeffrey Borek: I was the beneficiary of a Rotary Group Study Exchange way back in the Fall of 87. 319 00:47:13.280 --> 00:47:33.069
Jeffrey Borek: when Rotary… when I could not even spell the word, the club in Seattle sent me halfway around the world to do a group study exchange in the Midlands of England, back when it was hard to send a fax. Some of the folks on the call remember that curly white paper that was quite frustrating. 320 00:47:33.800 --> 00:47:42.860 Jeffrey Borek: Anyway, long story short, I'll just conclude for now by saying two things. One, they warned me when they selected me. 321 00:47:43.240 --> 00:47:49.899 Jeffrey Borek: that some of the folks I would meet in the Midlands of England would be unhappy with my sponsoring club, Seattle 4. 322 00:47:50.030 --> 00:47:55.070 Jeffrey Borek: The fourth oldest and one of the largest clubs, on the planet. 323 00:47:55.330 --> 00:48:01.670 Jeffrey Borek: As well as, that club, as well as a nearby club and a club out of California. 324 00:48:01.810 --> 00:48:10.319
Jeffrey Borek: were the first three clubs to basically break Rotary international bylaws and allow women to join as full-fledged members. 325 00:48:10.630 --> 00:48:16.710 Jeffrey Borek: It's, it's certainly hard to think of Rotary today without 326 00:48:16.800 --> 00:48:35.760 Jeffrey Borek: women leadership, and I was proud not just to be a past president of Seattle 4, but I was a president during the pandemic, so I never physically attended any of my meetings in person. They were all on Zoom, like this, but I guess I didn't do too badly, because they came back and asked me to be 327 00:48:36.030 --> 00:48:42.140 Jeffrey Borek: what's called a district governor, which, I'm proud to be currently halfway through my term. 328 00:48:42.580 --> 00:48:48.940 Jeffrey Borek: And I think I've overshared at this point, so I'll step back, but thank you, Jim. 329 00:48:50.210 --> 00:48:56.500
Jim Spohrer: Thank you. I see Mark Hiddleston is on, and Mark, you have, a book… 330 00:48:56.890 --> 00:48:59.339 Jim Spohrer: The Dow of pizza or something, I… 331 00:48:59.860 --> 00:49:02.549 Mark Hiddleson: I think, and I'm also interested in T-shape. 332 00:49:02.590 --> 00:49:15.300 Jim Spohrer: And I have to say, warehouse… warehouse education… I mean, data centers are big, warehouses are big, and you're, like, Mr. Warehouse, so do you want to introduce yourself and say a few words? 333 00:49:16.260 --> 00:49:35.499 Mark Hiddleson: Yeah, I'm, I'm in the warehouse, the racking and shuttling, we design and build the inside of warehouses, and I've known Michelle for years, and she's been a great strategic partner in hosting events, and over the years, Michelle and I were the people that keep showing up, and when I looked at what this 334 00:49:35.880 --> 00:49:48.240
Mark Hiddleson: organizations about, and T-shape leadership. I was really, really excited to get involved and just learn more. My book is… is kind of a combination of my personal, 335 00:49:48.650 --> 00:49:52.220 Mark Hiddleson: if you look it up on ChatGPT, it says that I have a, 336 00:49:52.340 --> 00:50:04.920 Mark Hiddleson: brand of personal and professional development, right? I host a brand of personal and professional development, and I was like, oh, I do? And a framework, so I do have a framework, which I call the whole person paradigm. 337 00:50:05.580 --> 00:50:09.940 Mark Hiddleson: And, I think the way we show up is important. It includes a, 338 00:50:10.640 --> 00:50:13.809 Mark Hiddleson: I'm gonna call it scientific, but a bridge between the scientific 339 00:50:13.960 --> 00:50:23.439
Mark Hiddleson: And, other aspects of looking at spiritual… you know, we include our spiritual self that we bring, which is really, for me, it's the possibility, the opportunities. 340 00:50:23.540 --> 00:50:34.189 Mark Hiddleson: That we all have, and I… I just finished the book. I was gonna say your gym book, and your book, Jim, but you did note the other authors in the… in the… 341 00:50:34.500 --> 00:50:46.929 Mark Hiddleson: chat so people can go back. It wasn't just you, I like that you did that. But I love what I read in there, and you know, we're all, as businesses, as people, we're trying to create a better version of ourselves. 342 00:50:46.930 --> 00:51:03.490 Mark Hiddleson: And really, that's what my book is about, and the thing for me, or the tension that I found in reading the book really helped me with this, is that also accepting where I am now, or where we are now, that we're whole and complete as humans, and that potential 343 00:51:03.620 --> 00:51:09.740 Mark Hiddleson: is part of being complete. So, the book was a lot of fun. I've also participated in Kevin's
344 00:51:10.130 --> 00:51:29.679 Mark Hiddleson: treasure hunt, and then later interviewed him on the podcast. And so, Jim, I wanna… I owe you, I want to reach out to you for an invitation to do that as well. It was a lot of fun, I learned a lot, and I'm just really excited, I'm really impressed, this group. It's… I don't get to hang out in this kind of arena very often, so I really feel honored, and 345 00:51:29.710 --> 00:51:42.370 Mark Hiddleson: I was taking notes, and got my learning hat on. I love the, university industry partnerships. I would love to learn more about that. And, Michelle and I are co-hosting a 346 00:51:42.370 --> 00:51:52.680 Mark Hiddleson: podcast roundtable at the Warehousing Education and Research Council, national conference in May. So, I'm just looking forward to engaging more, 347 00:51:53.160 --> 00:51:57.329 Mark Hiddleson: learning more. And I also wanted to ask you, what's an appropriate way to share 348
00:51:57.700 --> 00:52:10.610 Mark Hiddleson: the book. I keep wanting to call it your book. The book, Serves in the AI era. I think it's a great overview for anyone, like, I'm a business owner, I want to kind of get up to speed and know, this is just some great… 349 00:52:10.900 --> 00:52:18.459 Mark Hiddleson: meat in there, but what's an appropriate way? I got it for filling out this survey, but if I want to share it with a friend, what's an appropriate way to share it? 350 00:52:18.670 --> 00:52:21.619 Jim Spohrer: Yeah, I'll put it into the chat, Mark. 351 00:52:21.640 --> 00:52:40.590 Jim Spohrer: have that, it'll be through the LinkedIn group, the IZIP LinkedIn group, so people should become part of that, and then I can just ping it to them. Now, Alex Cass and Soren Paul are two of the new ISAP ambassadors, and I want them to say hello before we run out of time, because, they were at Hicks and ran… 352 00:52:43.430 --> 00:52:45.349 Jim Spohrer: Don't know how many years you've been doing it.
353 00:52:45.770 --> 00:53:05.380 Jim Spohrer: Alex was a fantastic moderator this time on augmented intelligence, so maybe the two of you could tag-team and tell us about yourself and that fantastic session. Thank you again for inviting me to be part of it as a panelist, but it was… I learned so much. You had amazing people on that panel, so thank you. 354 00:53:05.820 --> 00:53:16.839 Alex Kass: We did. I didn't, I didn't, unfortunately come prepared with the full roster of panelists we had. But, yeah, Saurin and I, and, and, 355 00:53:17.690 --> 00:53:29.049 Alex Kass: And, another, another, professor had been doing this for, what, it was, maybe 30, 40 years now? No, Fred, but think about at least sex, 356 00:53:30.050 --> 00:53:37.760 Alex Kass: And, it's… it's always… An interesting panel about the future of work. 357 00:53:37.990 --> 00:53:47.740 Alex Kass: And the role of, information technology in reshaping work. Although each year, the technologies that are
358 00:53:48.710 --> 00:53:59.490 Alex Kass: you know, the most interesting emerging technologies change, so the focus has changed. Obviously, this year, there was a big focus on AI, and in particular, 359 00:53:59.840 --> 00:54:11.419 Alex Kass: what I call the other AI. So, AI, for most people, finally now has come to… when I first started 20 years ago, I used to say AI, and half the people thought I meant 360 00:54:11.810 --> 00:54:29.960 Alex Kass: artificial insemination, because that was a long-standing meaning of AI. Now, I think most people, it means artificial intelligence, which was a step in the right direction, but I actually think going forward, augmented intelligence is going to become 361 00:54:30.900 --> 00:54:43.080 Alex Kass: an equally important meaning to the term… to the… to the abbreviation AI. And, augmented intelligence and artificial intelligence are two overlapping 362 00:54:43.160 --> 00:55:02.970
Alex Kass: concepts, they are not the same thing, but they obviously… AI plays a role in augmented intelligence, as do other technologies. So that's really what the focus was, a lot of interesting perspectives, very cross-disciplinary. We had some technical folks, we had a lot of social science, economics, and so forth folks, and 363 00:55:03.020 --> 00:55:16.420 Alex Kass: Sauron's really the brains behind putting this thing together. I've just jumped on to help facilitate it, but it's been a really interesting thing for me over the last several years. I hope more of the folks in this group might consider participating. 364 00:55:17.920 --> 00:55:21.870 Souren Paul: Yeah, thank you, Alex. You did a great job. 365 00:55:22.680 --> 00:55:34.910 Souren Paul: And, I think we started this, symposium at Hicks for, about 8 or 9 years, and Jim has been associated with it right from the beginning. 366 00:55:34.980 --> 00:55:48.280 Souren Paul: And we started to introduce the term augmented intelligence, and differentiate between artificial intelligence and augmented intelligence. And we have two, three publications on
367 00:55:48.280 --> 00:55:55.220 Souren Paul: this particular concept of augmented intelligence, what does it mean, where is it applied, and all? 368 00:55:55.270 --> 00:56:06.349 Souren Paul: And this was a great session this year, and we, again, will have a symposium at next year's Hawaii International Conference on Information Sciences. 369 00:56:06.490 --> 00:56:19.690 Souren Paul: And if you are interested, please let me know, and we will have a great, you know, panel discussion and other sessions at the Hawaii International Conference on System Sciences. And, 370 00:56:19.830 --> 00:56:37.790 Souren Paul: Jim, thank you very much for inviting me to join this community. It is… I'm excited, and I'm honored, and I look forward to supporting the mission and strengthening the connections across the communities and of this particular group. 371 00:56:37.900 --> 00:56:40.250
Souren Paul: I fib… Thank you. 372 00:56:43.470 --> 00:56:44.210 Jim Spohrer: Ayy. 373 00:56:44.760 --> 00:56:46.409 Jim Spohrer: 3 minutes left. 374 00:56:47.590 --> 00:56:49.130 Jim Spohrer: Who has something to share? 375 00:56:53.430 --> 00:57:03.759 Souren Paul: You know, let me add just to something for another few seconds. Besides doing this symposium, I'm also involved with one of the initiatives. 376 00:57:03.760 --> 00:57:18.619 Souren Paul: which is Industry Academia Research Collaboratory. I co-founded this platform together with Professor Alan Dennis of Indiana University, and Professor Raghub Rao of University of Texas San Antonio.
377 00:57:18.690 --> 00:57:36.859 Souren Paul: And Mr. Nanan Murthy, the founder of Infosys, is the chairperson of this particular platform. It's a platform where we take up the problems which are relevant in industry, and we try to conduct research applying academic rigor. 378 00:57:36.860 --> 00:57:44.980 Souren Paul: And our first work is just complete. It's on AI in organizational learning in the AI era. 379 00:57:44.980 --> 00:57:57.089 Souren Paul: One of the, you know, assistant professors of the Indian Institute of Management, Visakapataram, has worked on it, and we have submitted the paper for review with the FT50 journal. 380 00:57:59.130 --> 00:58:02.780 Jim Spohrer: Great. Is Martha Russell still on? 381 00:58:03.550 --> 00:58:05.689 Jim Spohrer: Martha, are you still there? 382
00:58:05.950 --> 00:58:08.290 Jim Spohrer: Mara? 383 00:58:09.510 --> 00:58:10.950 Jim Spohrer: Martha, hi! 384 00:58:12.040 --> 00:58:13.599 Jim Spohrer: I thought you enjoyed. 385 00:58:13.770 --> 00:58:16.159 Haluk Demirkan: You're on mute, Marta. This is Haluk. 386 00:58:16.400 --> 00:58:18.140 Martha Russell: I can fix that. 387 00:58:18.150 --> 00:58:41.499 Martha Russell: Hello, everyone. I'm energized to hear about the advancements and the things that you're working on. And currently, I'm in Tahoe and, working on, filling in some gaps in the ecosystem of music that is practiced and, listened to.
388 00:58:41.770 --> 00:58:43.829 Martha Russell: This is an aerial… 389 00:58:43.940 --> 00:58:52.090 Martha Russell: Up in the mountains, near Lake Tahoe, and a lot of people play music and want to play for others, and it's pretty good. 390 00:58:52.410 --> 00:59:17.119 Martha Russell: I'm interested in inspiring them, and also of creating a complete pipeline from the babies to cradle to grave, I guess, of music services that will bring joy to people, and, also give them an opportunity to participate in a warm and welcoming community. 391 00:59:17.390 --> 00:59:22.920 Martha Russell: It's called Tahoe Music Alive, and we're just now entering our fourth season. 392 00:59:23.640 --> 00:59:25.210 Jim Spohrer: Great. Good stuff. 393
00:59:25.320 --> 00:59:27.690 Jim Spohrer: We get to Tahoe, we'll be sure to say hi to you. 394 00:59:27.690 --> 00:59:29.709 Martha Russell: Please come! 395 00:59:32.210 --> 00:59:37.519 Jim Spohrer: And if we get to Vienna, we'll go to the Vienna Opera with Christine Leitner. 396 00:59:37.570 --> 00:59:38.440 Haluk Demirkan: Huh. 397 00:59:38.490 --> 00:59:41.660 Jim Spohrer: Luke, you get the last word. Okay! 398 00:59:41.660 --> 00:59:56.649 Haluk Demirkan: Yeah, we are at time, and we like to respect everybody's time. Thank you so much for joining our call today, and I wanted to just share one last thing, is as an ISAP community, we have a newsletter.
399 00:59:56.650 --> 01:00:07.680 Haluk Demirkan: it's been basically prepared and sent out, periodically. We can share the details. So what… what I really suggest is actually, it will be great to… 400 01:00:07.720 --> 01:00:26.260 Haluk Demirkan: I mean, all of us are working on so many different projects, programs, books, workshops, symposiums, all these events, and I think to sharing this information with the similar minds will be so productive, probably, for all of us. So, if you can let us know any of these things. 401 01:00:26.260 --> 01:00:26.740 Michele Carroll: Trust. 402 01:00:26.740 --> 01:00:42.289 Haluk Demirkan: directly with any of us, me, Jim, you know, Deb, Michelle, Terry, some of us are, you know, Yasi, or, you know, Jeff, and all of us. We can include them into the newsletter, and then so those, you know, it will be another way of 403 01:00:42.470 --> 01:00:57.159
Haluk Demirkan: you know, sharing this information with a similar community. Like, Michelle said, we had about over 2,000 members globally. So, like, I just wanted to plot that information. But thank you again for all your time and effort. 404 01:00:58.470 --> 01:01:06.890 Haluk Demirkan: Let us know, also, if you would like to, or if you have some time, to co-create new things. So, we all… it's a co-creation community. 405 01:01:07.410 --> 01:01:08.229 Haluk Demirkan: Thank you. 406 01:01:08.530 --> 01:01:11.430 Haluk Demirkan: Thank you, Michelle and Jim, for leading the slide deck. 407 01:01:11.720 --> 01:01:12.660 Michele Carroll: Thank you all. 408 01:01:12.660 --> 01:01:13.669 Yassi Moghaddam: Thank you, bye-bye.
409 01:01:16.620 --> 01:01:18.710 Christine Leitner: Thank you, bye-bye. 410 01:01:21.060 --> 01:01:21.530 Souren Paul: Thank you.