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Netflix IT Ops
2014 Technology Roadmap
10X Goal for 2014
100% of Corporate IT in SaaS/Public Cloud

“Sounds great, but how do we accomplish this?”
Trends and Predictions for 2014

http://mdkail.blogspot.com/2013/12/2014-it-tech-predictions.html
Identity Is The New Perimeter
● Zero Trust Network Architecture
○ Core Network Stability is priority #1
○ Aruba 802.11ac upgrade
○ VPN required to DC from everywhere
○ Certificate-Based Auth to Nightmares
■ EJBCA
■ Aruba ClearPass
Enterprise IT as a Service
●
●
●
●
●
●
●

upgraded Campus Network
Platform + Tools
Metrics + Analytics
Enterprise Applications
VM portal in Cloud
NERDS 3.0
Cloud File storage

●
●
●
●
●
●
●

Cloud Infrastructure
service automation
Strongmail / dmarc
Data Security
Brand reputation
AdTECH / Marketing Ops
democratization of Data
Consumerization of IT
●
●
●
●

Rich UI/UX
mobile first
Internal app store
Audit / Data security

●
●
●
●

data analytics
management ease
collaboration
Proactive vs. reactive

How do we combine the factors of choice,
innovation, and ease of acquisition/use with
data security and insight?
Enterprise IT as an API
●
●
●
●

developer state of mind
metrics and analytics
operational excellence
Cloud Architecture
Current State of IT Ops
●

2013 was an amazing year of accomplishments in IT Ops
○ But how do we move the FROM: to the TO: ?

From:
1.
2.
3.
4.
5.
6.

Tactical
Client-Driven
Top-Down
Few Metrics
Siloed Goals
Difficult to Value

To:
1.
2.
3.
4.
5.
6.

Strategic
Business-Driven
Collaborative
Metrics Driven
Unified Goals
Quantifiable Value
Future State and 2014 Initiatives
●

●

●
●

Workday Financials + Payroll cutover
○ Payroll completed early January
■ reporting and analytics
○ moneyball migration to AWS
○ FP&A tool enhancements in Moneyball
Elastic Perimeter Network architecture
○ 802.11ac upgrade / cert-based auth
○ require VPN access to DC1 from campus
○ campus core network upgrades / stabilization
○ data security audit log
VMWare → ElasticBox (AWS + Google) migration
XFILES retirement
○ move to cloud storage options
...2014 Initiatives...
●

●

●
●

Enterprise Application Development
○ Digital Marketing asset management
○ Legal Contract Management application
○ employee information site/app
○ “microsites”
○ Support.netflix.com
■ Help Center 3.0
A/V enhancements and UX simplification
○ google video chromebox / Highfive
○ plivo voip conference bridge app
dvd.netflix.com stability/efficiency + PCI
NERDS 3.0
○ how can we better delight our customers?
○ Track “MTTR” -- Mean time to resolve
...2014 Initiatives...
●
●

●

Originals production “dailies” streaming solution
OPen Source software
○ FIDO
○ PKI for zero-Trust
● HR./talent analytics
○ ATS redesign + Feature enhancements
○ jobs.netflix.com and ATS metrics
Adtech infrastructure
○ potential ad server switch
■ Mediamind → DFA
○ mobile + video rtb
○ Adtech/Marketing “ops” support
■ marketing dashboard + analytics
How Do We Get There From Here?
●
●
●
●

Loosely coupled, highly aligned goal/project tracking
engaging in direct + candid communication and feedback
focusing on successful outcomes
○ stepping back from the “how” and focusing on the “what”
challenging the status quo
○ Moonshot Thinking
■ 10x, not 10%
○ ask “What if?” and “Why Not?”
Questions and Feedback

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Netflix IT Ops 2014 Roadmap

  • 1. Netflix IT Ops 2014 Technology Roadmap
  • 2. 10X Goal for 2014 100% of Corporate IT in SaaS/Public Cloud “Sounds great, but how do we accomplish this?”
  • 3. Trends and Predictions for 2014 http://mdkail.blogspot.com/2013/12/2014-it-tech-predictions.html
  • 4. Identity Is The New Perimeter ● Zero Trust Network Architecture ○ Core Network Stability is priority #1 ○ Aruba 802.11ac upgrade ○ VPN required to DC from everywhere ○ Certificate-Based Auth to Nightmares ■ EJBCA ■ Aruba ClearPass
  • 5. Enterprise IT as a Service ● ● ● ● ● ● ● upgraded Campus Network Platform + Tools Metrics + Analytics Enterprise Applications VM portal in Cloud NERDS 3.0 Cloud File storage ● ● ● ● ● ● ● Cloud Infrastructure service automation Strongmail / dmarc Data Security Brand reputation AdTECH / Marketing Ops democratization of Data
  • 6. Consumerization of IT ● ● ● ● Rich UI/UX mobile first Internal app store Audit / Data security ● ● ● ● data analytics management ease collaboration Proactive vs. reactive How do we combine the factors of choice, innovation, and ease of acquisition/use with data security and insight?
  • 7. Enterprise IT as an API ● ● ● ● developer state of mind metrics and analytics operational excellence Cloud Architecture
  • 8. Current State of IT Ops ● 2013 was an amazing year of accomplishments in IT Ops ○ But how do we move the FROM: to the TO: ? From: 1. 2. 3. 4. 5. 6. Tactical Client-Driven Top-Down Few Metrics Siloed Goals Difficult to Value To: 1. 2. 3. 4. 5. 6. Strategic Business-Driven Collaborative Metrics Driven Unified Goals Quantifiable Value
  • 9. Future State and 2014 Initiatives ● ● ● ● Workday Financials + Payroll cutover ○ Payroll completed early January ■ reporting and analytics ○ moneyball migration to AWS ○ FP&A tool enhancements in Moneyball Elastic Perimeter Network architecture ○ 802.11ac upgrade / cert-based auth ○ require VPN access to DC1 from campus ○ campus core network upgrades / stabilization ○ data security audit log VMWare → ElasticBox (AWS + Google) migration XFILES retirement ○ move to cloud storage options
  • 10. ...2014 Initiatives... ● ● ● ● Enterprise Application Development ○ Digital Marketing asset management ○ Legal Contract Management application ○ employee information site/app ○ “microsites” ○ Support.netflix.com ■ Help Center 3.0 A/V enhancements and UX simplification ○ google video chromebox / Highfive ○ plivo voip conference bridge app dvd.netflix.com stability/efficiency + PCI NERDS 3.0 ○ how can we better delight our customers? ○ Track “MTTR” -- Mean time to resolve
  • 11. ...2014 Initiatives... ● ● ● Originals production “dailies” streaming solution OPen Source software ○ FIDO ○ PKI for zero-Trust ● HR./talent analytics ○ ATS redesign + Feature enhancements ○ jobs.netflix.com and ATS metrics Adtech infrastructure ○ potential ad server switch ■ Mediamind → DFA ○ mobile + video rtb ○ Adtech/Marketing “ops” support ■ marketing dashboard + analytics
  • 12. How Do We Get There From Here? ● ● ● ● Loosely coupled, highly aligned goal/project tracking engaging in direct + candid communication and feedback focusing on successful outcomes ○ stepping back from the “how” and focusing on the “what” challenging the status quo ○ Moonshot Thinking ■ 10x, not 10% ○ ask “What if?” and “Why Not?”