Pawan Kumar is an Application Engineer with over 5 years of experience in managing application services and resolving complex technical issues for clients like Bell Canada. He has a BE in Electrical Engineering from Birla Institute of Technology, Mesra with a CGPA of 6.78. His technical skills include languages like Java, C, and HTML as well as tools like Eclipse, AutoCAD, and MatLab. He has worked on projects at Clicksoftware India and Infosys involving providing technical support and developing and deploying digital marketing content. His responsibilities have included resolving production issues, knowledge transfer, and site deployment. He is proficient in both Windows and Linux environments.

1. PAWAN KUMAR
Application Engineer
PHONE: 8375947413, 8559047379
pawanhunt4win@gmail.com
Education CGPA/%
2012 Birla Institute of Technology, Mesra, Ranchi 6.78 BE(EEE)
2007 DAV HEHAL, RANCHI 81.2% Class XII
2005 DAV HEHAL, RANCHI 91.2% Class X
Work Experience
 Application Engineer at Clicksoftware India Pvt. Ltd. (Sep2016- Till Date)
 Managed Application Service Team for Bell Canada
 Systems Engineer at Infosys Limited(Oct,2012 – Oct,2014): 2 years
 Development and Production Support
 Training in Java(J2EE) : Oct 2012-May2013
Technical Skills/ Environment (with skill versions)
 Languages : C, Java, HTML
 Databases : RDBMS, ORACLE 10g
 OS : Windows, Unix
 Tools : Eclipse, Content Management Systems, Auto CAD, Multi Sim, Mat Lab
 Server/Stack: Windows Server 2003, IIS 7.0, Apache 2.2.2, LAMP
Projects
ClickSoftware India Projects:
 Project Description: The project is responsible for 24*7 handling, providing technical
assistance and progress the investigation if needed for supporting the Bell Canada.
 Team Size: 4
Responsibilities(Sep2016-Till Date)
 Provide technical expertise in support of ClickSoftware's direct customers as
well as partners, systems integrators and internal Professional Services project
teams that implement our products
 Manage the technical relationship of a group of Cloud customers on a long
term basis resulting in delighted customers
 Resolve complex technical issues on the ClickSoftware cloud while maintaining
the customers frequently updates on progress and utilizing knowledge and
resources to deliver an efficient and effective resolution

2.  Produce Knowledge Articles for general usage, per resolved issues
 Work closely with the rest of the Support tiers and R&D group on product
defects
Infosys Projects:
 Project Description: The project is responsible for 24*7 handling, deploying and
supporting all digital marketing content of Diageo brands across the globe. The platform,
NEO, currently hosts 200 sites in over 5 languages on 3 major stacks – LAMP, .NET and
MOSS making use of Web Services and Portals also hosted on NEO.
 Team Size: 35
Responsibilities (Jun 2013- Oct 2014)
.NET Production Support and development
 Handling various Change Requests in the site code.
 Site setup in the IIS
 Installing SSL for various sites on IIS
 Installing all versions of Web server (IIS)
 Configuring ASP .NET applications
 Configuring FTP/SMTP for .net servers.
 Moving content and configuration changes from Staging/UAT Environment
to production
 Deploying the customer websites in IIS Server
 Configuring SSL
 Performing SSL migrations from Windows to LAMP and LAMP to Windows.
 Site’s access and Event Viewer logs analysis
 Maintenance and trouble shooting of IIS web servers
 Code review
 Scheduling regular tasks in the Task scheduler
 Troubleshooting replication issues in IIS, Application, website, server
 Coordination with teams for DNS configurations
 Coordination with DB team for migrations configuring databases as per project
requirement.
 Performing all types of configuration changes
 Respond to production issues, do analysis, suggest a workaround, arrive at a
solution, test and implement the solution in order to make the application
available as per the agreed service levels.
 Installing various software components that are required for functioning of
websites like URL Scan, Courier modules for Umbraco CMS etc.
 Perform validation activities(Integration, User experience) based on the plans,
identification and validation of defects found(Including UAT) in order to
deliver a quality deliverable
 Deliver Knowledge Transfer Sessions to younger or newer project joiners.
 Implemented Host Header approach on DOT NET sites.
UNIX Production Support (LAMP)
 Configuring UNIX applications
 Configuring FTP/SMTP for LAMP based environment.
 Moving content and configuration changes from Staging/UAT Environment
to production
 Deploying the customer websites in Apache Server

3.  Configuring SSLs in the LAMP environment.
 Performance monitoring for the servers
 Site’s access and error logs monitoring along with the Apache logs.
 Maintenance and trouble shooting of Apache web servers
 Handling cron jobs for regular tasks.
 Troubleshooting replication issues in Apache, Application, website, server
 Performing all types of configuration changes
 Complete site setup
 Handling the server infrastructure by upgrading/maintaining various
components of the server.
 Building various shell and PHP scripts to handle the server operations.
 Handlings migration of SSL’s from LAMP to WINDOWS environment and
Vice Versa.
 Handling Change requests for the various sites.
 Implemented Host Header approach on LAMP sites.
National Project:
 Energy Generation
 Energy Generation without any fuel or labour cost.
 Using Magnetic Force in combination with gravitational Force.
College Projects:
 “DMRC” (January 2011 – May 2012)
 Analysis of DMRC machines.
 Review submission on improvement steps.
 Intern under PSD Department of H.E.C (June 2011 - July 2011)
 Power distribution analysis and energy consumption analysis of H.E.C.
 Technologies Used: Instruments provided by Control Room of H.E.C
 Trainee (May 2011 - June 2011)
 At Heavy Engineering Corporation Ltd. Ranchi
 Power system analysis of H.E.C.
 Summer Training(May 2010 - June 2010)
 Trainee at Indian Oil Corporation Ltd. Barauni
 Technologies Used: Various Russian and Swiss made Electric Machinery
 Workshop (September 2009 - September 2009)
 Were among the first two teams with successful functioning bots.
 Worked on 2 days autonomous robotics workshop at MNNIT Allahabad
 Technologies Used: WinAVR
Achievements

4. Academics:
 Paper Published on Energy Conservation with Extraction in technical Preceedings of
TRYST, Technical Festival of IIT DELHI
 Qualified in Chotanagpur Mathematical Society (CMS) Olympiad. Chotanagpur
Mathematical Society, a wing of National Board for Higher Mathematics, which comes under
the Department of Atomic Energy.
 Got 93.8 percentile in GATE 2011 with GATE score of 414 and AIR 4504.
Cultural:
 Runner up in Dumb charade event at SPECTRUM’10(cultural fest of NIFT Patna).
 Narrator and Dialogue Writer of ASHTAAVAKRA, Drama performed in the presence of
N.D.Grover, President of D.A.V.College Committee On the Occasion of Teacher's Day.
Sports:
 Won 3rd Prize in Inter-School Karate Championship of Jharkhand.
 Played Football in the branch team and were runner up in the Annual games’10.
 Represented college in cricket tournament held at ISM Dhanbad.
Extra-Circular Activities:
 Won second prize in supermodel event in TECHNIKA’09.
Leadership:
 Prefect at School.
Organizational Skill:
 Organizing member of ‘TECHNIKA 11(the annual technical festivalof BIT Patna)’.
 Press And Media Co-ordinator of TECHNIKA'11
Other Information
 Willing to learn new technologies
 Comfortable in working in a group or as an individual
 Hobbies:- Web Surfing, Playing PC Games ,Cricket, Listening Music
 I intend to conceptualize, propose and ensure quantifiable value addition to business
objectives of my organization.