1. BRIAN N. SHEPPARD
24735 Alicia Street
Brownstown, MI 48134
(734) 365-1857 (Cell)
E-mail – sheppy477@outlook.com
OBJECTIVE:
• To obtain a full-time position with a reputable company which would allow me to utilize
my computer skills, work experience and education and would encourage individual
career development.
QUALIFICATIONS
• Experience in computers and software including Windows XP, Vista, Windows 7, MS
Word 2003, 2007, 2010 & 2013, MS Excel 2003, 2007, 2010 & 2013, MS Power Point
2003, 2007, 2010 & 2013, MS Access 2003, 2007, 2010 & 2013, MS Outlook 2003,
2007, 2010 & 2013, JD Edwards, AS400, WS-FTP, Macromedia Homesite 5, Adobe
Photoshop 7 & CS2, Adobe Acrobat X, Adobe Image Ready 7, Text Pad, HTML, CSS,
SQL Server Management Studio 2000, XML, SAP, and JavaScript, Talking Pictures
Catalog Software by Solenium Inc., OEC MoDas application by Clifford Thames.
• Two years experience in auto parts warehouse distribution including incoming phone
support, cataloging items for sale, delivery, and customer service.
• Extensive knowledge of domestic and import cars
• Twelve years experience with database and call center management
• Industry Awards:
FMSI Award for 2013 Vehicle Applications
FMSI Award for 2012 Vehicle Applications
FMSI Award for 2011 Vehicle Applications
FMSI Award for 2010 Vehicle Applications
FMSI Award for 2009 Combined Assignments and Applications
NCMA Presidents Award for Catalog Excellence – Bendix CD Catalog (2008-2009)
NCMA Presidents Award for Catalog Excellence – Bendix CD Catalog (2005-2006)
Honeywell BRAVO Award awarded by VP of Marketing, Tim Jones (2004)
EMPLOYMENT

2. 2014-present Automotive Data Analyst – Clifford Thames Inc., Livonia, MI
• Augment data inside OEC MoDas application
• Research and fill holes by priority part type for OEC MoDas
• Report progress of research and data augmentation
• Assist in other Ford Automotive Catalog projects
2003-2014 Sr. Technical Editor - Bendix Brakes, Troy, MI
• Map application data to ACES Enhanced standards
• Research OE and Competitor Interchanges
• Oversee OE Research gathering and Dealership Network
• Update and print brake catalogs
• Update and support interactive DVD catalog
• Assist other marketing professionals with projects
• Support sales force and marketing team members
• Manage $300,000 catalog budget
• Manage catalog data for over 19,000 SKU’s
• Oversee Catalog Call Center – Average 5-20 calls per day
• Photograph and edit part images for online catalog and customer databases
• Managed the upgrade and functional enhancements to the online catalog
• Managed data and design of the new mobile site (Still in beta testing)
(www.bendixcatalog.com/mobilebeta)
2002-2003 Catalog Associate, Archway Marketing, Romulus, MI
• Manage Catalog Call Center – Average 60-100 calls per day
• Track calls and provide metrics on a bi-weekly basis
• Introduce new numbers into catalog system
• Catalog carryover and new models into database
• Support Sales Force
1999-2001 Driver, Auto Import, Clawson, Michigan
• Order fulfillment and delivery
• Organize and maintain warehouse.

3. EDUCATION
1998.1999 New Horizons Learning Center, Software Training, Tory, MI
1995.1996 ITT Technical Institute, Computer Aided Drafting, Troy, MI
1991-1995 Graduated, Dryden High School, Dryden, MI
REFERENCES
Karl Miller, Former Manager
Medium Duty Account Manager
IHS Automotive (Formally R.L. Polk), Southfield, MI
(248) 561-2413 – cell
(248) 728-7631 - office
Jeff Chalfin, Former Manager
Catalog Services Manager
Fram Group, Perrysburg, OH
(419) 661-6759 - office
Keith Fentress, Friend for 20 years
Level II Response Engineer
GreenPages Technology Solutions, Kittery, Maine
(248) 561-7564 - cell
Gary Hill, Colleague and friend for 12 years
Technical Specialist
Fram Group, Perrysburg, OH
(734) 522-4505 – cell
(419) 661-6772 - office