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Where do we want to be?
How will we get there?
The reality checkโ€ฆ
Did we achieve our objectives?
identify strategic
options (TOWS)
de๏ฌne strategic
priorities
select target
audiences
identify distinct segments
choose channels
and tactics
resources,
budget, timeline
measuring
success
digital marketing audit
digital marketing strategy
โ€“
โ€“
โ€“
โ€“
โ€“
Technology developments
Marketplace trends
Competitor activity
Relevant legislation
Key events
โ€“
โ€“
โ€“
โ€“
Critical issues from audit
Organisation mission/goals
Internal capacity to deliver
Access to budget
or funding
โ€“ Likely return on investment
set SMART
objectives
speci๏ฌc, measurable,
achievable,
realistic, timebound
โ€“
โ€“
โ€“
โ€“
โ€“
โ€“
โ€“
โ€“
โ€“
โ€“
โ€“
โ€“
โ€“
aim to enhance:
Visibility/awareness, reach
Engagement
Conversion
Revenue
Sentiment
information sources
Online channel analysis
Sales data
Database segmentation
Survey responses
Campaign results
Customer feedback
Internal interviews
Competitor analysis
assess options against:
digital marketing planning framework
external factors include:
Where are we now?
O T

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