2014 Guelph Police Service Annual Report

Guelph Police Service
Annual Report 2014

3Annual Report 2014
Contents
Your Police Service.........................4
Organizational Structure.................................. 5
Letter from the Board Chair ............................ 6
Letter from the Chief of Police ....................... 7
Overview of Offences in Guelph... 8
Criminal Offences.............................................. 9
Traffic Offences................................................10
Cyber and Hate Crime.....................................11
Ten-Year Trends ............................................... 12
Guelph Police Service Activity .. 14
Calls for Service .............................................. 14
Service Activity
and Quality Indicators .................................... 16
2013–15 Strategic Business Plan
Pillar Highlights............................ 18
Neighbourhood Policing................................ 18
Emergency Calls for Service...................... 18
Community Patrol....................................... 19
Community Based Crime Prevention
Through Youth Outreach........................... 19
Assistance to Victims ......................................20
Criminal Investigations...................................20
Violent Crime ...............................................20
Property Crime ............................................ 21
Drugs ............................................................. 21
Road Safety.......................................................22
Community and Organizational
Communication...............................................22
Community Communication....................22
Organizational Communication...............22
Human Resources ...........................................23
Information Technology Plan........................23
Finance and Administration...........................24
Headquarters Expansion
and Renovation................................................25
Human Resources.........................26
Personnel Complement .................................28
Human Resources Highlights........................30
Awards ...............................................................30
Notes:
• Some statistics presented in this report may vary from previously published reports
• All rates are per 100,000 population and rounded; variances are calculated using unrounded ﬁgures
• Clearance rates are for all occurrences cleared that year regardless of the year in which they originally
occurred, which may result in clearance rates of greater than 100%

Your Police Service
Mission
Through partnerships, we are
dedicated to enhancing the quality
of life and ensuring the safety of all
who live, work and play in our safe
and diverse community.
Vision
To contribute to the positive
growth and development of our
members and our community by
providing leadership and innovative
policing that is effective, efficient,
economical and environmentally
responsible.
Values
We, the members of the Guelph Police Service, believe in:
Pride
in ourselves, our work,
and our community
Service
with compassion and
accountability
Trust
shared through
integrity and mutual
respect
4 Annual Report 2014

5
Organizational Structure
Guelph Police Services Board
Chief of Police
Inspector
Executive Services
Professional
Standards
Public Information
Research and
Development
Legal Counsel
Legal Services
and Access to
Information
Deputy Chief of Police
Inspector
Neighbour-
hood
Services
Patrol
Inspector
Neighbour-
hood
Services
Field Support
Inspector
Investigative
Services
Inspector
Adminis-
trative
Support
Services
Manager
Human
Resource
Services
Manager
Financial
Services
Manager
Information
System
Services
Community
Mobilization
Canine
Domestic
Violence
High Risk
Court
Services
Human
Resource
Services
Facilities
Information
System
Services
Crime
Analysis
Communi-
cations
Drug
Enforcement
Data Services Payroll
Financial
Services
Neighbour-
hood Teams
Emergency
Management
Forensic
Identiﬁcation
and
Tech Crime
Property
and Firearms
Professional
Develop-
ment and
Recruiting
Fleet
Materials
Management
Labour
Relations
General
Investiga-
tions, Special
Projects
and Fraud
Tactics
and Rescue
Traffic and
School Safety
Intelligence
Youth and
Crime
Prevention
Serious
Crime
Sexual
Assault, Child
Abuse and
Internet Child
Exploitation
Annual Report 2014
Your Police Service

LETTER FROM THE
Board Chair
I
t is my pleasure to introduce
you to the 2014 Guelph
Police Service Annual Report.
Our goal through this report
is to present the outcomes of
the previous year’s work and
examine internal and external
statistical trends in relation to
crime and police service deliv-
ery. We share this information
with you to provide insight into
our activities and engage the
public on issues affecting public
safety in Guelph. Input from and
dialogue with our community
is a key aspect of policing, as
we continually seek ways to
improve service delivery.
The year 2014 marked the
midpoint of the Service’s
2013–2015 Strategic Business
Plan. During the mandate of
this Plan, the members of the
Guelph Police Service have
accomplished many goals
through their excellent work,
such as the creation of the
Youth Engagement Program
and educating the public on
senior related fraud and internet
crimes. Social media has been
an excellent tool that we have
utilized to reach our community
and provide updates in relation
to Open House events, criminal
incidents, and crime prevention
tips. We continue to search for
ways to improve our efficiency
and effectiveness, as evidenced
through administrative reviews,
careful monitoring of the
Service’s headquarters renova-
tion and expansion project, and
a trend of reductions in operat-
ing budget increases.
Overall crime rates in 2014
did not significantly change,
although we did see a reduction
in violent crime, which included
sexual assaults and robbery.
However, we must not forget
the impact that these crimes
have on victims and their loved
ones, as demonstrated by the
three homicides that occurred
during 2014. Property crime
slightly increased in 2014, and
as such our officers have been
working with the community to
implement measures to prevent
these crimes from reoccurring.
In 2014 we also saw a renewed
commitment to traffic enforce-
ment, as both criminal and
Highway Traffic Act violations
rose during the year. One area
we continually hear from our
community about is in relation
to road safety, therefore we are
committed to improving this
aspect of our operations.
New in this report is a figure
providing some insight into
the amount of work done by
our members that does not
involve a criminal element.
Approximately 12% of Guelph
Police Service calls for service
were criminal, however the
majority of the work done
by officers is not related to
crime. Along the service and
quality indicators and Strategic
Business Plan accomplishments
highlighted in this report, a
glimpse of the large and varied
workload undertaken by this
Service to date can be appre-
ciated. As seen in our Human
Resources pillar of our Strategic
Business Plan, we are pursuing
training activities and other
efficiencies, as well as building
our community partnerships,
to look for better ways to deal
with the demands placed on our
Service.
On behalf of the Guelph Police
Services Board, I thank our
community who continues to
work with us to ensure that we
have a very good quality of life
within our City. Public safety is
a shared police and community
responsibility and it is import-
ant that we continually work
together to identify issues and
find solutions that help Guelph
remain one of the safest com-
munities in Canada.
Judy Sorbara, Chair
Guelph Police Services Board
Your Police Service

7Annual Report 2014
LETTER FROM THE
Chief of Police
O
n behalf of the members
of the Guelph Police
Service, it is my honour
to present the 2014 Guelph
Police Service Annual Report
to our community. The Annual
Report provides an overview of
the policing services we deliver,
highlighting the excellent work
of our members over the year,
but also showing the challenges
we face in our community.
This reports highlights key
issues and assists us in measur-
ing our effectiveness, helping
determine policing strategies
and priorities. There are some
noticeable positive trends in
this report. We experienced
a reduction in violent crime
occurrences, sexual violations,
criminal harassment and rob-
beries. Some negative trends
we see are an increase in break
and enters, traffic Criminal
Code offences, and offences of
human trafficking. Despite some
challenges, Guelph continues
to be a very safe and vibrant
community.
The analysis of statistical data is
a necessary and valuable exer-
cise, but it does not show the
valued relationships we have
with our community and many
local agencies and organiza-
tions. Our Safe Semester Project
was again successful in 2014
due to excellent collaboration
with many stakeholders. As
we continue to work diligently
to keep our city safe, we
explore new opportunities and
programs. In 2014 we launched
the Guelph Situation Table with
our partner agencies to respond
to community members who
are facing elevated risk. Again
with key partners, we ran our
first and highly successful
Youth Engagement Program,
an 11-week course on policing
and community issues, with
representation from all of our
high schools.
2014 brought about unexpected
change in leadership with
the departure of Chief Larkin.
Despite the change in leader-
ship, our members continued to
provide outstanding service to
our community. The strength of
our organization is our mem-
bers, how we work together,
and how we maintain a positive
relationship with our citizens.
In July 2014 we received the
final budget approval on our
new headquarters and the
planning and work is underway.
This project is significant, and
we are committed to delivering
a building that meets the needs
of our members and the public.
We are very fortunate to have a
dedicated and engaged Police
Services Board who have led us
through the challenges of 2014
and have offered their ongoing
support to our members. Thank
you to Chair Judy Sorbara and
the Board for their leadership.
I am extremely proud of our
members and their accomplish-
ments throughout the year.
Whether it has been in provid-
ing quality customer service,
by supporting our operations,
through our youth and school
programs, responding to calls
for service, in completing
complex criminal investigations,
by successfully resolving tacti-
cal calls, or investigating major
collisions, we have seen excel-
lent work by our members.
We are most privileged to live
and work in a community which
is very supportive of our Service.
I am humbled to have the
opportunity to lead the Guelph
Police Service and together
with all of our members am
honoured to serve our citizens
with “Pride, Service and Trust.”
Jeff DeRuyter
Chief of Police
Your Police Service

Overview of Offences
in Guelph
Violent crime down by 17.2%
O
verall criminal code offences (exclud-
ing traffic crime) in Guelph increased
marginally in 2014, by only 0.3%
to a rate of 4,359 per 100,000 population.
Clearance of these crimes fell slightly during
the year, decreasing by 3% to an overall clear-
ance rate of 54.4%. Violent crime fell sharply
however, by 17.2%, despite there being three
murders during the year. The violent crime
rate in 2014 was 720 per 100,000 popula-
tion. Reported sexual violations decreased
by 25.1%, robbery by 31.7%, and criminal
harassment by 29.3%, all contributing to the
overall violent crime decrease. Violent crime
clearance also decreased slightly, by 1.7% to a
clearance rate of 90%.
Overall property crime in the city increased
by 3.6% to a rate of 2,728 per 100,000 pop-
ulation, with increases seen in fraud (19.8%),
thefts of $5,000 or under (17%), and break
and enters (7.5%). Property crime clearance
decreased slightly by 0.6% to a clearance rate
of 32% overall for these crimes in 2014.
Other criminal occurrences, which include
offences such as failure to comply with
conditions and offensive weapons, rose by
8.1% in 2014. Reported Controlled Drugs and
Substances Act offences fell by 14.7% in 2014,
and Youth Criminal Justice Act occurrences
by 9.4%.

9Annual Report 2014
Criminal Offences
2013 2014 % Variance
Occurrences Clearance Occurrences Clearance Occurrence
Rate
Clearance
Rate Number Rate Number Rate Number Rate Number Rate
Total Criminal Code
(excluding Traffic)
5,588 4,346 3,135 56.1 5,627 4,359 3,061 54.4 0.3 -3.0
Total Violent Crime 1,117 869 1,023 91.6 929 720 836 90 -17.2 -1.7
Murder 1st Degree 0 0 0 — 2 2 0 0 — —
Murder 2nd Degree 0 0 0 — 1 1 2 200 — —
Attempted Murder 1 1 1 100 0 0 0 -100 -100
Sexual Violations 161 125 172 106.8 121 94 99 81.8 -25.1 -23.4
Assaults 511 397 457 89.4 456 353 427 93.6 -11.1 4.7
Deprivation of Freedom
Violations (e.g., kidnap-
ping, forcible conﬁnement)
19 15 19 100 12 9 12 100 -37.1 0.0
Robbery 35 27 21 60 24 19 16 66.7 -31.7 11.1
Criminal Harassment 162 126 145 89.5 115 89 99 86.1 -29.3 -3.8
Utter Threats to Person 202 157 188 93.1 171 132 165 96.5 -15.7 3.7
Total Property Crime 3,386 2,634 1,088 32.1 3,521 2,728 1,125 32 3.6 -0.6
Arson 32 25 5 15.6 20 15 4 20 -37.7 28.0
Break and Enter 389 303 62 15.9 420 325 71 16.9 7.5 6.1
Theft over $5,000 6 5 0 0 18 14 4 22.2 198.8 —
Motor Vehicle Theft 83 65 18 21.7 89 69 22 24.7 6.8 14.0
Theft $5,000 or under 790 614 151 19.1 928 719 164 17.7 17 -7.5
Theft $5,000 or under
from a motor vehicle
558 434 35 6.3 523 405 25 4.8 -6.6 -23.8
Shoplifting $5,000 or under 390 303 342 87.7 391 303 323 82.6 -0.1 -5.8
Fraud 261 203 126 48.3 314 243 162 51.6 19.8 6.9
IdentityTheft/Fraud 58 45 25 43.1 49 38 23 46.9 -16 8.9
Mischief 724 563 241 33.3 659 511 217 32.9 -9.3 -1.1
Total Other Criminal Code 1,085 844 1,024 94.4 1,177 912 1,100 93.5 8.1 -1.0
Prostitution 5 4 2 40 8 6 7 87.5 59.4 118.8
Offensive Weapons 88 68 88 100 105 81 106 101 18.9 1.0
Failure to Comply
with Conditions
323 251 323 100 338 262 336 99.4 4.2 -0.6
Production/Distribution
of Child Pornography
19 15 14 73.7 17 13 11 64.7 -10.9 -12.2
Failure to Attend Court 110 86 110 100 122 95 121 99.2 10.5 -0.8
Breach of Probation 303 236 303 100 345 267 343 99.4 13.4 -0.6
Controlled Drugs and
Substances Act
433 337 432 99.8 371 287 361 97.3 -14.7 -2.5
Youth Criminal Justice Act 100 78 101 101 91 70 91 100 -9.4 -1.0
Not all crimes are shown for each crime category; all crimes are accounted for in the totals.
Source: Guelph Police Service Records Management System; population estimate from Statistics Canada.
Overview of Offences in Guelph

Traffic Offences
A
fter falling by almost 25% in 2013,
criminal traffic offences in Guelph
increased by 13% in 2014 to a rate
of 177 per 100,000 population. Driving while
prohibited and dangerous operation were chief
among these, increasing by 52.7% and 20.6%
respectively. Highway Traffic Act (HTA) offences
increased by 21.5% in 2014 after seeing a
signiﬁcant drop in 2013, although still falling a
few thousand below the number seen in 2012.
There were no fatal motor vehicle collisions
in 2014, and a 2.5% decrease in the number of
collisions resulting in personal injury. Collisions
causing property damage rose by 4%.
Criminal Code Traffic Offences
Rate
Clearance
RateNumber Rate Number Rate Number Rate Number Rate
Total Criminal Code
Traffic Crime
201 156 774 385.1 228 177 714 313.2 13.0 -18.7
Dangerous Operation 19 15 19 100.0 23 18 23 100.0 20.6 0.0
Total Impaired 156 121 159 101.9 169 131 169 100.0 7.9 -1.9
Driving While Prohibited 15 12 15 100.0 23 18 22 95.7 52.7 -4.3
Not all crimes are shown; all crimes are accounted for in the totals.
Source: Guelph Police Service Records Management System
Highway Traffic Action Violations
in RateNumber Rate Number Rate
Total Highway Traffic Action (HTA) Violations 6,656 5,177 8,118 6,289 21.5
Drive motor vehicle, no currently validated permit 525 408 657 509 24.7
Drive motor vehicle, no validation on plates 519 404 635 492 21.9
Drive motor vehicle, no licence 160 124 121 94 -24.7
Drive under suspension 296 230 253 196 -14.9
Drive, hand-held communication device 354 275 430 333 21.0
Seat belt violation 246 191 157 122 -36.4
Speeding 2,337 1,818 3,111 2,410 32.6
Careless driving 293 228 254 197 -13.7
Not all occurrences are shown in breakdown; all occurrences accounted for in the totals.

11Annual Report 2014
Motor Vehicle Collisions
in RateMotor Vehicle Collisions Number Rate Number Rate
Fatality 1 1 0 — -100.0
Personal Injury 428 333 419 325 -2.5
Property Damage 3,154 2,453 3,292 2,550 4.0
Source: Guelph Police Service Records Management System and Accident Support Services International
Cyber and Hate Crime
B
oth cyber and hate crimes fell
between 2013 and 2014. There were
70 occurrences of cyber crime in
2014, the majority of these involving fraud,
with luring and child pornography composing
most of the remainder. There was one hate
crime occurrence, which was hate-related
graffiti.

Rate
Clearance
Rate
Number Rate Number Rate Number Rate Number Rate
Cyber Crime¹ 84 65 17 20.2 70 54 13 18.6 -17.0 -8.2
Hate Crime² 8 6 1 12.5 1 1 0 0.0 -87.5 -100.0
¹A cyber crime is “a criminal offence involving a computer as the object of the crime or the tool used to commit a material component of the
offence.” (Canadian Police College as quoted in Canadian Centre for Justice Statistics—Statistics Canada. 2010. Uniform Crime Reporting
Incident-Based Survey. Ottawa.)
²A hate crime is “a criminal violation motivated by hate, based on race, national or ethnic origin, language, colour, religion, sex, age, mental
or physical disability, sexual orientation or any other similar factor.” (Canadian Centre for Justice Statistics—Statistics Canada. 2010. Uniform
Crime Reporting Incident-Based Survey. Ottawa.)

Ten-Year Trends
T
he city’s population-to-police ratio
decreased in 2014, with the addition
of 1.5 FTE officers counterbalancing
the city’s population growth. The Service’s
median response time to Priority One calls
for service rose only slightly in 2014, however,
remaining under ﬁve minutes. Overtime rose
in 2014 but was still below the average for
the last 10 years, as efforts have been made
to reduce overtime Service-wide. Sick time
decreased, however. The Service’s crime
clearance rates remain strong compared
to previous years, as do the reported crime
rates. In addition, note that while net oper-
ating expenditures have increased every year
during the last 10 years, the chart below
clearly shows that the rate of those increases
has fallen signiﬁcantly during that time as the
Service looks to improve cost efficiencies.
Percentage Increase in Guelph Police Service Net Operating Expenditures
2007 2008 2009 2010 2011 2012 2013 2014
9.7
8.4
5.8 5.5
4.9
4.0 3.5
4.9
2.1
2006
12
10
8
6
4
2
0

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
10-Year
Average
Population, City of Guelph¹ 117,654 119,949 120,753 121,970 123,099 124,856 126,105 127,068 128,573 129,079 —
Authorized personnel (FTEs) 246.47 251.62 261.62 269.62 274.67 274.67 282.17 284.42 284.42 284.92 271.46
Authorized police
officers (FTEs)
178 179 186 190 192 191 195 195 195 196.5 189.8
Population per police officer 661 670 649 640 641 654 647 652 659 657 653.0
Net operating
expenditures ($millions)
22 24 26 27 29 30 31 32 34 35 28.9
Policing cost per capita ($) 184 198 213 224 233 241 248 255 264 269 232.9
Median response time
(mins), Priority One calls²
— 5.7 6.6 8.0 4.5 5.3 4.5 4.3 4.3 4.5 5.3
Total crime rate³ ⁴ 4,675 4,458 4,809 4,822 5,317 4,807 4,402 4,560 4,346 4,359 n/a
Violent crime rate⁴ 652 786 811 807 829 915 841 928 869 720 n/a
Property crime rate⁴ 3,558 3,113 3,483 3,528 3,613 2,963 2,739 2,867 2,634 2,728 n/a
Crime clearance rate³ ⁴ 33 38 40 38 45 56 47 51 56 54 n/a
Violent crime clearance rate⁴ 76 70 90 77 84 87 78 88 92 90 n/a
Property crime
clearance rate⁴
18 20 20 21 25 33 25 29 32 32 n/a
Traffic Crime Rate⁴ 172 214 176 192 214 198 212 207 156 177 n/a
Sick time per
member (hours)⁵
47 46 53 48 67 60 64 68 72 69 n/a
Overtime per
member (hours)
147 108 116 123 100 106 98 87 82 89 105.6
¹Population figures from 2001 to 2009 and 2011–2013 from Canadian Centre for Justice Statistics UCR 2 aggregate data; 2010 population
estimate derived by the Guelph Police Service.
²Beginning in 2006 the average response time is based on the median instead of the mean to reduce the effect of a small number of outliers; in
addition, a change in the types of calls classified as Priority One has impacted on the resulting median response time after 2008.
³Total Criminal Code Occurrences excluding traffic violations.
⁴Beginning with 2009 data these figures are calculated using Guelph Police Service records only; data prior to 2009 are from a website extract
from Canadian Centre for Justice Statistics UCR 2 aggregate data, extracted July 20, 2010. Due to differing methods for calculating crime
figures used for these two sources, the data presented for periods prior to 2009 are not comparable with data presented for 2009 and later.
⁵Figure derived using new calculations starting with 2011; therefore statistics from 2011 on are not comparable with previous years.

Activity
Calls for Service
P
olice calls for service are a
good indicator of the volume
of work carried out by police,
as these calls include occurrences that
are both criminal and non-criminal in
nature. Non-criminal calls include those
involving mentally ill persons, noise
complaints, missing persons, lost-and-
found property, and dropped 9-1-1 calls.
Note that the number of calls is only a
small glimpse of police workload, as this
number does not indicate the amount
of time each of these calls takes, the
administrative workload involved with
each call (e.g., reports) or the complexity
of any associated investigations.
Police calls for service increased slightly
by 1.7% between 2013 and 2014 to
63,978 calls. Violent calls for service, such
as various forms of dispute, as well as
administrative occurrences, accounted
for much of this increase. When administrative
calls are removed from the total, the number
of calls remaining is 51,485. The Criminal
Offences table includes 6,362 Criminal Code,
Controlled Drugs and Substances Act and
Youth Criminal Justice Act offences in 2014,
meaning that only 12.4% of those calls for
service are criminal in nature. In addition,
given that one call for service may have more
than one criminal offence attached to it, 12.4%
is a slight overestimate of the volume of crimi-
nal calls for service. This ﬁgure speaks to the
large volume of work that officers conduct on
a daily basis that is not related to crime.

Guelph Police Service Activity
Total 62,888 63,978 1.7
Violent 4,976 5,090 2.3
Homicide 0 2 —
Attempt Homicide 1 0 -100.0
Sex Offence 145 101 -30.3
Threatening 182 161 -11.5
Assault 262 260 -0.8
Robbery 33 24 -27.3
Offensive Weapon 74 80 8.1
Arson 35 24 -31.4
Unwanted Contact 232 256 10.3
Neighbour Dispute 365 444 21.6
Landlord/Tenant
Dispute
211 203 -3.8
Civil Dispute 69 103 49.3
Domestic Dispute 1,376 1,306 -5.1
Unwanted Person 503 510 1.4
Arrest 572 617 7.9
Human Trafficking 0 14 —
Other Domestic Dispute 599 653 9.0
Elder Abuse 15 11 -26.7
Property 3,020 3,029 0.3
Break and Enter 378 411 8.7
Theft of Motor Vehicle 155 166 7.1
Fraud – Institutional,
General, Personal
348 422 27.0
Property Damage 437 387 -11.4
Theft Under $5,000 1,569 1,487 -5.2
Public Disorder 5,814 4,733 -18.6
Drugs 282 245 -13.1
Disturbance 696 634 -8.9
Intoxicated Person 954 845 -11.4
Youth Complaint 370 301 -18.6
Noise Complaint 2,328 1,928 -17.2
Animal Complaint
– Bylaw
368 289 -21.5
Urinating in Public 230 130 -43.5
Traffic 4,182 4,007 -4.2
MVC – Property
Damage
1,619 1,261 -22.1
MVC – Personal Injury 428 457 6.8
MVC – Hit and Run 193 187 -3.1
MVC – Fatality 1 0 -100.0
Driving Complaint 1,022 1,018 -0.4
Impaired Driver 157 174 10.8
Community Safety 8,039 8,214 2.2
Missing Person 392 326 -16.8
Fire – Accidental or
Undetermined
58 88 51.7
Compassionate
to Locate
2,344 2,480 5.8
Dangerous Condition 625 388 -37.9
Check/Insecure
Premises
707 758 7.2
Suspicious Person 1,630 1,755 7.7
Suspicious Vehicle 566 570 0.7
Injured/Sick Person 716 790 10.3
Compliance Checks 433 336 -22.4
Other 24,498 26,412 7.8
Sudden Death 126 101 -19.8
Attempt Suicide 277 257 -7.2
Alarm 1,269 1,022 -19.5
Assist Other Service 1,127 1,230 9.1
Mentally Ill 896 843 -5.9
Lost and Found Property 1,645 1,641 -0.2
Breach Judicial Order 428 443 3.5
Paid Duty 263 348 32.3
Person Stop 525 526 0.2
Vehicle Stop 8,272 9,397 13.6
9-1-1 Dial Error, Drop
Off, Mistake or Misuse
7,880 8,725 10.7
Administrative 12,359 12,493 1.1
Source: Guelph Police Records Management System
and Crime Analyst

Guelph Police Service Activity
Service Activity
and Quality Indicators
Response Time – Priority One Calls
Number of Priority One Calls 1,516 1,568 3.4
Median Response Time, Priority One Calls (minutes) 4.26 4.48 5.2
Use of Force
Number of Incidents 46 46 0.0
Levels of Force Used 141 135 -4.3
Public Complaints—Investigations
Total Complaints by Type 8 9 12.5
Police Officer Conduct 8 9 12.5
Services of the Police Service 0 0 —
Policies of the Police Service 0 0 —
Public Complaints—Resolutions
Withdrawn 1 0 -100.0
Unsubstantiated 2 8 300.0
Customer Service Resolution 1 1 0.0
Informal Resolution 0 0 —
Informal Discipline 0 0 —
Misconduct Hearing 0 0 —
Not Proceeded with Section 60 PSA 8 16 100.0
OCCPS/OIPRD Appeals 0 1 —
Internal Investigations 5 4 -20.0
Drug Enforcement
Value of Drugs Seized $911,554 $1,517,870 66.5
Cash Seized $111,551 $108,953 -2.3
Joint Forces Operations and Internal Task Forces* 53 59 11.3
Projects Resulting in Charges 29 23 -20.7
Freedom of Information (FOI) Requests 334 392 17.4
Data Services
Number of Record Checks 8,641 6,334 -26.7
Employment Clearance (fee for service) 3,472 3,423 -1.4
Volunteer Clearance 5,169 2,911 -43.7
Source: Units of the Guelph Police Service

2013–15 Strategic
Business Plan
Pillar Highlights
T
wo thousand and fourteen marked
the midpoint for the Guelph Police
Service 2012–2015 Strategic Business
Plan. The Plan is composed of 8 pillars, some
with sub-pillars, with an additional pillar for
the Service’s Headquarters Renovation being
added just recently. Each pillar has a Pillar
Champion responsible for overseeing how
the objectives in those pillars are addressed,
and how their success will be measured. The
members of the Service have made great
strides in their work to accomplish the objec-
tives set out in that plan. Some highlights of
that work are presented below.
Neighbourhood Policing
Emergency Calls for Service
OBJECTIVE:
Ensure the technical response to major
incidents is at peak efficiency and
quickly deployable, supported by:
i) a formally deﬁned process for
technology management;
ii) a debrief implementation protocol for
major incidents and training exercises.
The Service’s Tactics and Rescue Unit (TRU)
is primarily responsible for organizing appro-
priate responses to major incidents in the
city. To improve the Service’s response to
critical incidents, a rescue phone system and
digital video recorder were purchased. The
Service’s new command vehicle, to be shared
with the Guelph Fire Department, is currently
being built and will be completed in 2015. In
addition, the TRU continues to have ongoing
training on its robot, and the robot is being
used on calls. Currently four members of
the Service are responsible for managing all
the relevant technology used by the unit. An
“after action” report has been added to cur-
rent standard practice while a formal debrief
process continues to be researched.

Community Patrol
OBJECTIVE:
Optimize the use of the Service’s
records management system
for processing prisoners.
An administrative review of the procedures
for prisoner processing was conducted with
the aim of making this system more efficient.
New workflows were developed as part of the
new processes that were created to enhance
the productivity and efficiency of the work
units involved in prisoner processing. Those
workflows have since been implemented,
and adjustments are being made as they are
put into use to ensure they are working as
efficiently as possible.
Community Based Crime
Prevention Through
Youth Outreach
OBJECTIVE:
Explore the establishment of a Police/
Youth advisory committee.
This objective took the form of the creation of
the Guelph Police Service Youth Engagement
Program. This 11-week program was
launched in the fall of 2014 with the goal of
improving police and youth relations, helping
develop youth, and educating youth about
the role of the police service in the commu-
nity. Topics that were covered included drug
awareness, sexual assault, criminal justice,
and forensic identification. Weekly presenta-
tions with guest speakers were held, and the
students prepared group presentations on
topics they researched. Twenty-eight stu-
dents completed the program, with positive
reviews received from both the students and
their parents. This program will be continuing
in 2015.

Assistance to Victims
OBJECTIVE:
Provide relevant and appropriate
materials to victims of crime
(e.g., safety planning documents).
This pillar is overseen by Victim Services
Wellington (VSW), one of the major partners
of the Guelph Police Service in addressing the
needs of victims of crime and tragic circum-
stance. VSW provides support to victims
through a number of avenues. The provision
of this support is being challenged by recent
government funding cuts to VSW, leading to
the exploration of other means of funding.
During 2014, VSW carried out the following
activities:
• Safety Plans – 55
• Victim Impact Statements – 54
• Bail Notiﬁcations – 135
• Project Lifesaver Clients Enrolled – 34
• Referrals to Community Agencies – 231
Criminal Investigations
Violent Crime
OBJECTIVE:
Earlier intervention, education and referral
through risk factor identiﬁcation.
Members of the Service have undertaken
a number of activities aimed at preventing
violent crime through education and aware-
ness. The Internet Child Exploitation Unit
made presentations to parent/teacher groups,
to youths at the Service’s Youth Engagement
Program, to youths involved with the John
Howard Society, and during a Public Health
Unit presentation. The Service’s High Risk
Domestic Violence Coordinator provided

internal training on risk factor identification.
High School Resource Officers continued to
provide presentations to students on topics
such as sexting and drugs, and youths in
the Service’s Youth Engagement Program
learned about issues relating to violent crime.
Referrals are made by members of the Service
to agencies such as the John Howard Society,
Community Addiction Services, and mental
health organizations.
Property Crime
OBJECTIVE:
Work with financial institutions
to reduce potential targets.
This scope of this objective was expanded
to increase contact with potential targets
of fraud and reducing fraud incidents. The
Service’s Fraud Unit conducted 10 outreach/
proactive presentations through 2014,
reaching approximately 1,000 people. Four
presentations specific to elderly popula-
tions were held, as well as radio interviews
regarding seniors and fraud. It has been noted
that victims are beginning to report their
victimization earlier than was seen previously
due to the Service’s educational efforts, fraud
alerts made through financial institutions, and
through messaging conveyed through the
media.
Drugs
OBJECTIVES:
• Continue involvement in all levels of
the Wellington Guelph Drug Strategy.
• Meaningfully participate in the
Wellington Guelph Prevention Strategy.
The Service is now involved in a strategy to
reduce the misuse of Fentanyl. This strategy
includes an educational video, public aware-
ness campaign and the “Patch for Patch”
program in partnership with area pharmacies.
Front line officers have also been provided
Naloxone training by Sanguen Health Centre
staff to prevent overdose deaths. The Service
has also continued to hold “Prescription
Drop Off days” during its police week open
house. In addition to this work, the Service’s
Drug Unit supervisor made presentations to
Wellington Guelph Drug Strategy members,
and the Drug Unit supervisor, the Youth
and Crime Prevention Unit supervisor,
and the Inspector of Investigative Services
are all actively involved in all levels of the
Drug Strategy.

Road Safety
OBJECTIVE:
Create a traffic enforcement program
that includes the City of Guelph and
the collision reporting center to
enhance our methods of tracking and
responding to road safety concerns.
Work toward this objective has primarily taken
the form of the Service’s Selective Traffic
Enforcement Program (STEP). This program
is ongoing, with traffic officers dealing with
neighbourhood complaints and compiling
speed data using the Service’s mobile speed
sign. A STEP spreadsheet has been posted on
the Service’s internal network and is updated
daily. The Traffic Unit is also in the planning
stages of developing a collaborative response
plan to traffic issues that emerge and are
ongoing in the City of Guelph.
Community and Organizational
Communication
Community Communication
OBJECTIVE:
Strengthen our public engagement, including
education and outreach regarding our areas
of concern and programs that we offer.
The Service’s Public Information Officer has
taken on many of the activities associated with
this objective during 2014. This officer con-
ducted 16 interviews on Rogers TV to discuss
various policing issues during 2014, as well as
conducting 20 presentations to members of the
community. The Service continued to make use
of social media and its website to interact with
the public, sending out messages from speciﬁc
units of the Service as well as tips and warnings.
Other members of the Service, including the
Chief, participate in various community events,
such as the Multicultural Festival and Kickz
Soccer, to promote positive relationships with
community members and organizations.
Organizational Communication
OBJECTIVE:
Ongoing reinforcement of the values
of our Service and expectations
for service provision.
The Service’s management team carries out
various activities in conjunction with members
to support this objective. Each year, members
of the Service are recognized through the
Rewards and Recognition event, where years
of service and outstanding achievements

are honoured. In 2014, 55 members were
recognized for their work as were nine
community members, while 28 members
received long service awards. Also in 2014,
officers received 90 minutes of Special
Investigations Unit training from the Service’s
Professional Standards Branch as part of the
winter training days. In addition, messages
supporting this objective are provided to new
members during their orientation, and the
Service provides organizational messages as
appropriate.
Human Resources
OBJECTIVE:
Work with a joint committee comprised
of representative members of the Senior
Leadership Team and the Guelph Police
Association to review the promotional
and performance appraisal processes
and present recommendations to
the Executive Leadership Team.
A new promotional process was developed in
2013 by the joint committee that was formed.
This process was used during the most recent
promotional competition that took place
during 2014 and 2015. That new process is
being evaluated now that it has been used
once, and additional modiﬁcations to the
process may occur based on the results
of that evaluation. This same committee
met twice in 2014 to address the Service’s
performance appraisal template. Discussion
and work on a new draft template occurred
during these meetings, with a template being
ﬁnalized in 2015. Training has occurred on
that template, and along with an updated
performance appraisal procedure, is now in
use across the Service.
Information Technology Plan
OBJECTIVE:
Implement the technology required for an
internal information portal that is a single
point of contact for internal information
sharing and a document repository.
The Service’s intranet system, which had
been in use for some time, required updating
to meet the current needs of members.
SharePoint software was purchased for
the platform for the new internal infor-
mation portal. A Request for Proposals
was conducted for this project, and it was
awarded to NetDexterity. Internal stakehold-
ers were consulted to determine what was
required from the new portal in terms of
functionality, and a new portal was designed.
The portal was launched in December 2014,
with content from the old intranet system
migrated to the new portal along with the
posting of new information. This system is
now in use, with continued upgrades and
expansions being made as required.

Finance and Administration
OBJECTIVE:
Conduct an administrative review of
the Service to examine shared services,
integration, and other internal efficiencies.
An administrative review of various functions
carried out by the Service was conducted
during 2013. The majority of the focus of this
review was on the Data Services Unit. During
this review, it was decided to streamline a
number of the processes carried out by this
unit, beginning with functions such as records
checks, alarm registrations, and motor vehicle
collision reports. As such, the new Customer
Service Unit was created within the Data
Services Unit, and the new Customer Service
Delivery Model launched in June of 2014.
Following the implementation of this model,
information processing carried out by the
remaining positions within the Data Services
Unit was overhauled with the creation of a
generalist Information Processor position, a
Quality Assurance Coordinator position, and
a Court Services Case Coordinator position.
Plans for this organizational change were
made through 2015, and these changed
positions were implemented in May 2015.

An artist’s rendition of the proposed renovations and expansion to the Guelph Police
Service Headquarters
Headquarters Expansion and Renovation
OBJECTIVE:
Provide frequent updates to the
Guelph Police Services Board, our
community, and our membership.
The Guelph Police Services Board decided to
add Headquarters Expansion and Renovation
as a new pillar due to the importance of
this project to the Service. The creation of
this pillar itself is supportive of this objective
concerning communication about the
project. Monthly reports containing updates
on the project are provided at each Guelph
Police Services Board meeting. Meetings
were also held with Service units to obtain
feedback about their needs for the updated
headquarters building. Other plans to
enhance communication with the public
about the project, which have since been
carried forward during 2015, are the hiring
of a Project Integrator who will assist with
reporting and communication around sched-
ule updates, ﬁnancials, and risk assessment,
and the installation of a web camera placed
so that the project can be viewed live as it
progresses. Such updates will continue as the
project moves forward.

Human Resources
Human Resources 2013 2014
Population, City of Guelph 128,573 129,079
Authorized Personnel (FTEs) 284.42 284.92
Actual Personnel (FTEs) 282.535 279.035
Authorized Police Officers (FTEs) 195 196.5
Police Officer: Population
Ratio (authorized FTEs)
1:659 1:657
Authorized Constables 155 155.5
Actual Constables 156 152.5
Overtime (hours) 23,250 24,805
Overtime per Member (hours) 82.3 89.2
Overtime Paid (hours) 13,079 14,631
Overtime Paid (%) 56.3 59.0
Cost of Overtime Paid ($) $533,507 $645,008
Sick Time (hours) 20,462 19,243
Sick Time per Member (FTEs) (hours) 72.4 69.2
Injured on Duty (hours) 1,878 1,752
Injured on Duty per
Member (FTEs) (hours)
6.6 6.3
Selected Cost Recovery 2013 2014
Alarm Fees $153,758 $96,446
Police Record Check Fees $143,136 $198,405
Financial and
Material Resources
2013 2014
Net Approved Budget $34,126,700 $35,283,200
Net Operating Expenditures $33,973,386 $34,720,482
Policing Cost per Capita $264 $269
Number of Police Vehicles 68 71
Patrol 23 23
Traffic 3 5
Canine 3 3
Investigative Services 23 23
Courts 4 4
Other 12 13
Patrol 3,112 3,281
Traffic 2,571 1,884
Canine 2,489 2,133
Investigative Services 1,163 1,202
Courts 772 713
Other 883 917
Police Vehicles—
Total Kilometres Traveled
1,526,483 1,604,412

Human Resources
Authorized and
Actual Personnel
(Authorized)Authorized Actual Authorized Actual
Police Complement Total 195 196 196.5 193.5 0.8
Chief of Police 1 1 1 0 —
Deputy Chief 1 1 1 1 —
Inspectors 5 5 5 5 —
Staff Sergeants 9 9 9 10 —
Sergeants 24 24 25 25 4.2
Constables 155 156 155.5 152.5 0.3
Civilian Complement Total 89.42 86.535 88.42 85.535 -1.1
Senior Management 8 8 8 8 —
Special Constables 17.2 17.2 17.2 17.2 —
Maintenance 4.77 4.385 4.77 4.385 —
Administration 59.45 56.95 58.45 55.95 -1.7
Total (FTEs) 284.42 282.535 284.92 279.035 0.2

Human Resources
Personnel Complement
PERMANENT EMPLOYEES AS OF DECEMBER 31, 2014
Police Civilian
Male Female Male Female Full
Time
Part Time/
Job Share
Chief of Police
Executive Assistant 1 1
Legal Counsel; Legal Services and Access to Information 1 1 1 1
Executive Services Inspector 1 1
Professional Standards Sergeant 1 1
Research Analyst; Research Assistant 1 2 2 1
Public Information Officer (Constable) 1 1
Deputy Chief of Police 1 1
Neighbourhood Services – Patrol Inspector 1 1
Administrative Assistant 1 1
Crime Analyst 1 1
Neighbourhood Teams Staff Sergeant 4 1 5
Neighbourhood Teams Sergeant 8 2 10
Neighbourhood Teams Constable 53 19 72
Neighbourhood Teams Special Constable 2 3 5
Community Mobilization Sergeant 1 1
High Enforcement Action Team Constable 3 3
Community Resource Officer Constable 2 1 3
Neighbourhood Services – Field Support Inspector 1 1
Tactics and Rescue Sergeant 2 2
Tactics and Rescue Constable 12 12
Traffic and School Safety Sergeant 1 1
Traffic Constable 8 8
School Safety Constable 2 1 1
Youth and Crime Prevention Sergeant 1 1
High School Resource Officer Constable 3 1 4
Youth Detective Constable 1 1 2
VIP Constable 1 1
Canine Constable 3 3
Investigative Services Inspector 1 1
Investigative Services Clerk 1 1
Investigative Services Staff Sergeant 1 1 2
Serious Crime Sergeant 1 1
Serious Crime Constable 4 1 5
Sexual Assault and Child Abuse Sergeant 1 1
Sexual Assault and Child Abuse Constable 1 2 3
Internet Child Exploitation Constable 2 2
General Investigations and Special Projects Sergeant 1 1
General Investigations and Special Projects Constable 5 5
Fraud Constable 1 1 2

Human Resources
Police Civilian
Male Female Male Female Full
Time
Part Time/
Job Share
Domestic Violence High Risk Coordinator Constable 1 1
Forensic Identiﬁcation Sergeant 1 1
Forensic Identiﬁcation Constable 2 1 3
Technological Crimes Constable 2 2
Drugs Sergeant 1 1
Drugs Constable 5 5
Intelligence Sergeant 1 1
Intelligence Constable 3 1 4
Drugs and Intelligence Clerk 1 1
IS Constable (Training Position) 1 1
Administrative Support Services Inspector 1 1
Data Services Manager 1 1
Data Services Staff 5 5
Transcriptionist 6 4 2
CPIC; CPIC Auditor 2 4 5 1
Customer Service Clerk 5 2 3
Fingerprinting and Online Reporting Special Constable 1 1
Communications Staff Sergeant 1 1
Communications Sergeant 2 2
Communications Trainer/Auditor 1 1
Communicator 1 23 15 9
Court Services Staff Sergeant 1 1
Court Services Constable; Case Management Constable 2 2
Court Security Special Constable 7 4 9 2
Summons/Warrant Special Constable 1 1
Court Services Clerk 3 3
Found and Seized Property/Firearms Constable 2 2
Facilities Manager 1 1
Custodian 6 3 3
Fleet Manager 1 1
Human Resources Manager 1 1
Human Resources Advisor 1 1
Payroll Clerk 1 1
Professional Development and Recruiting Sergeant 1 1
Training Officer (Constable) 2 2
Financial Services Manager; Financial Analyst 1 1
Financial Services Administrative Assistant 1 1
Materials Management Purchaser 2 2
Information Services Manager 1 1
Information Services Technician 2 2
Business Analyst 1 1
Application Support Analyst 1 1
Forensic Video Analyst 1 1
TOTALS 157 34 25 74 265 25
TOTAL PERMANENT EMPLOYEES 290

Human Resources
Awards
LENGTH OF SERVICE AWARDS
35 Years of Service
Inspector Howard McGarr
30 Years of Service
Sergeant Dave Begin*
Deputy Chief Paul Martin*
Staff Sergeant Daniel Pavlicik*
25 Years of Service
Kelly Aver
Constable Donald Conibear
Audra Finoro
Anne Gaskell
Staff Sergeant Tim Griffiths
Sergeant David Guest
Sergeant Ross Keller
Inspector Garry Male
Inspector Patrick Milligan
Ilona Mitro
Cynthia Murray
Sergeant Douglas Pﬂug
Sandra Varga
20 Years of Service
Special Constable Jeffrey Ennis
Sergeant Kevin King**
Special Constable Angela Mitchell
15 Years of Service
Constable Bryan Dean
Sergeant David Doxey
Constable Brian Gemin
Constable Paul Hinchliffe
Constable Gregory Kaut
Constable Frank Kecskemeti
Constable Kevin Kerfoot
Special Constable Lysandra Turner
Constable Cheryl McMichan
Constable Brian Murphy
Constable Mark Pettapiece
Constable Christopher Probst
Tammy Smits
Constable Gordon Woods
10 Years of Service
Jessica Abra
Enzo Baldassini
Constable David Collie
Constable Andrew Gale
Constable Katherine Hammond
Constable Mary-Ellen Jones
Denise MacDonald
Sergeant Michael Tovell
Constable Brandy Sonnemann
*Police Exemplary Service Medal
and Bar
**Police Exemplary Service Medal

Human Resources
MEMBER AND COMMUNITY AWARDS
Member of the Year
Award
Constable Bryan Dean
Award for Excellence
in Community Service
Sergeant Douglas Pﬂug
Award for Excellence in
Criminal Investigation
Constable Joshua Fraser
Constable Julie Meier
Constable Mark Pettapiece
Sergeant Tina Ryan
Award for Excellence in
Support Services
Joanne Bunnaman
Jonathan Green
Constable Lisa Benedetti
Sandra Varga
Chief’s Commendation
for Policing Excellence
Constable Andrew Goody
Constable Derren Gould
Constable Stewart Robertson
Constable Mary-Ellen Jones
Constable Cameron McKeen
Constable David Caron
Constable David Collie
Rita Griffiths
Linda Guest
James Harvey
Judith Seifert
Constable Scott Charlton
Constable Derrin Vanden Enden
Constable Todd Van Iersel
Constable Paul Hinchliffe
Constable Sean Miersma
Constable Ashley Carr
Constable Kyle Grant
Constable Sean Miersma
Sergeant Michael Tovell
Sergeant David Guest
Constable Patricia Pronovost
Citizen Award
Paul Schnurr
Junior Citizen Award
Nick Perozzo
HumanResourcesHighlights
OFFICER PROMOTIONS
Sergeant Melanie Clark
Sergeant Carrie Kerfoot
Inspector Patrick Milligan
RETIREMENTS
Inspector Harry Schnurr – 42 years of service
Constable Bruce Hunter – 27 years of service (13 years
with the Guelph Police Service)
Anne Gaskell – 25 years of service

15 Wyndham Street South, Guelph, Ontario N1H 4C6
Phone: 519-824-1212 • Fax: 519-763-0516 • TTY: 519-824-1466
www.guelphpolice.ca

2014 Guelph Police Service Annual Report

Recommended

Recommended

More Related Content

What's hot

What's hot (8)

Viewers also liked

Viewers also liked (7)

Similar to 2014 Guelph Police Service Annual Report

Similar to 2014 Guelph Police Service Annual Report (20)

2014 Guelph Police Service Annual Report