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SERVICE MANAGER & ORCHESTRATOR: BETTER TOGETHER FOR ITSM & ITOM

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Digicomp Academy AG
Digicomp Academy AG

Referent: Dieter Gasser

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SERVICE MANAGER & ORCHESTRATOR: BETTER TOGETHER!
CMDB, Incident, Problem, Release Mgmt, Service Request Virtual Workload Provisioning, Multi Hypervisor, Cloud Mgmt, Self Service OS / Software Deploy, Patching and Settings Mgmt, 3rd party OS Performance, Health, Network, Application Monitoring, Best Practices Backup & Disaster Recovery Orchestration Run Book Automation, Integration
Service Manager
Service Manager
Service Manager
Service Manager
Service Manager Service Catalog Overview
Orchestrator
Orchestrator
• • • • • • • • • • • • • • •
Showcase
ADDS Service ManagerEnd User End User Active Directory Service Request CMDB Orchestrator Runbooks Self-Service Portal Runbook Activity ActiveDirectory Connector Orchestrator Connector Links to Runbook Relates to CIs Runbook Triggers Runbook Transfers Parameters Initiate Service Requests Initiate Incidents Get-Objects Set-Objects
Summary • • • •
Contact Details • • • •
Q & A

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