Sarah Becker, Wellesley College 
Beth Hansen, Connecticut College 
Lorri Huddy, CTW Library Consortium 
Connecticut Library Association 
Annual Conference 2012
A show of hands please. 
a. Personal Digital Assistants 
b. Public Display of Affection 
(Not in the stacks, please!) 
c. A way to strengthen collections and 
effectively use your limited $$$ 
d. A way to build your collection based on what 
your patrons need and want 
e. Answer: All of the above
PDA: Patron-Driven Acquisitions 
DDA: Demand-Driven Acquisitions 
STLs: Short Term Loans 
DRMs: Digital Rights Management 
Other acronyms you’ll hear today: 
EBL = EBook Library 
MiL = MyiLibrary (Coutts) 
YBP = Yankee Book Peddler
The Old Model 
"Just in Case" model 
Anticipated Use 
triggers purchase 
Ownership of Content 
The New Model 
“Just in Time” model 
Actual Use 
triggers purchase 
Access to Content 
(including Pay-per-View )
Aggregators: 
And Individual Publishers… and more?
ACCOUNTS: Funds & Profile 
ACCESS: Titles & Users 
AWARENESS: Communication & Training
Deposit Account or Month-to-Month? 
• Content Areas • Publication Dates 
• Types of Materials • Languages 
• Readership Levels • Price Limit 
• Specific Publishers • Format – E or P?
Catalog Records 
Review Quality & Local Customizations 
Authentication 
Proxy, SSO, VPN 
Discovery 
Catalog, Vendor site, Moodle, etc.
Who should know…and to what extent? 
Library Staff 
Students and Faculty 
College Administration
Sarah Becker 
Acquisitions Librarian 
Wellesley College 
Library and Technology Services 
May, 2012
 Undergraduate liberal arts women’s college 
 2300 students, 350 faculty 
 Library collections budget: 
 $1,500,000 journals and databases 
 $600,000 monographs 
 Merged organization, called Library and Technology 
Services
 ILS: Millennium, from Innovative Interfaces 
 Web-scale discovery service: Summon, from Serials 
Solutions 
 YBP is our U.S. vendor 
 Three approval plans: university presses, art, and music 
 Print only 
 PromptCat
 About 150,000 ebooks from all sources, including: 
 Early English Books Online 
 Ebrary Academic Complete 
 Government Printing Office 
 Ebook Library patron-driven acquisitions
 Ereader program, to discover the usefulness of 
ereaders for academic purposes 
 Lending ereaders, iPads, as well as laptops, cameras, 
and video equipment 
 Mobile application for the library
 Ebook Library 
 Began the program in September, 2009 
 Two short-term loans, then an autopurchase 
 Payment started with a deposit account 
 First year $20,000 
 Second year $45,000 
 Third year $60,000
 Our science librarian had experience with PDA in a 
corporate setting 
 Two collection management librarians started the plan 
 We used funds from the science monographs budget at 
first 
 Achieved buy-in from colleagues once the merits of 
the plan were evident 
 We did not need approval from a higher administrative 
level
 Broad profile: 
 all publishers on our approval plans 
 relevant academic publishers 
 $500 price limit 
 publication date starting from January, 2007 
 all languages 
 Keyword exclusions: “for dummies,” “Cliff ’s,” etc. 
 Librarians can make deletions 
 Librarians can purchase titles before use; these are 
called firm orders
 EBL has about 250,000 titles available 
 We show about 54,000 in our catalog 
 We have had activity on about 8% of the titles in our 
catalog
 Total titles invoiced: 4439 
 Short-term loans: 4009 (90%) 
 Autopurchases: 388 (9%) 
 Firm orders: 41 (1%) 
 Total titles browsed: 7487 
 Short-term loans: 54% of browsed 
 Autopurchases: 5% of browsed
 PDA is lower risk than our approval plans 
 Short-term loans decrease autopurchases 
 Our purchases support courses, not individual 
research 
 Titles are used after purchase 
 Ebooks are used in all disciplines
 Two possible sources of catalog records for EBL titles: 
 EBL free MARC records 
 Serials Solutions records
 Quality issues: lack of subfield delimiters, series 
numbering 
 Subjects headings were minimal and very broad 
 Extraneous information in Table of Contents such as 
the words “Book cover,” “copyright,” etc.
 Adapted from records for print versions by LC 
 High quality 
 However, a third of them are not LC but brief Books-in- 
Print records from Bowker with no subject headings
 We currently use Serials Solutions records 
 EBL has improved their records 
 Cataloging staff issues: 
 Huge sets of records added and deleted every month 
 Additions are straightforward 
 Make sure to have a plan for handling deletions 
 Ensure that autopurchases are not deleted
 Statement of our deposit account activity 
 Detailed lists of short-term loans and autopurchases 
including titles and cost per title 
 On EBL site, we can create reports 
 Counter reports 
 Usage reports 
 Invoice reports
 Switch to vendor YBP 
 Add PDA to our regular acquisitions workflow 
 Pay title by title 
 We will receive data loads from YBP 
 We will incorporate ebooks into our approval plans
 Put together a team 
 Decide on the coverage you want 
 Select a vendor 
 Create a budget 
 Decide whether to publicize the project 
 Monitor the process 
 Make changes as necessary
 Deborah Lenares, Manager of Library Acquisitions and 
Resource Sharing 
 Steve Smith, Manager of Collections Management and 
Preservation 
 Ray Schmidt, Manager of Cataloging and Metadata 
 Sarah Becker, Acquisitions Librarian 
 sbecker @ wellesley.edu 
 781-283-3593
Lorri Huddy, CTW Librarian for Collaborative Projects, 
Connecticut College, Trinity College, Wesleyan University 
Beth Hansen, Director of Information Resources, 
Connecticut College 
Connecticut Library Association 
Annual Conference 2012
Trinity College 
Connecticut College Wesleyan University
Collection analysis of holdings 
CTW CCD Funds for unique titles 
Shared eBook project with PDA 
Study of Undergraduates’ Use of eBooks 
Gov Doc (FDLP) profile review
Books purchased on 2nd user session 
No Short Term Loans! 
Entire book accessible each session 
Print 60 pgs / Download 10 pgs 
Access Levels: 
Multiple Users (Year 1) 
Single User (Year 2+)
6,322 PDA records loaded 
1,168 Titles opened by our users 
= 18.5% of CTW’s PDA collection 
571 titles purchased 
Total Cost: $58,650 :: Avg $/Title = $98 
597 titles opened once 
Total Value: $64,300
Average price per ebook: 
$131 MU and $77 SU 
Sample eBook prices vs. Softcover 
MU: $250 vs. $39 :: $160 vs. $24 
SU: $126 vs. $28 :: $114 vs. $23
70% 
Used 
by 1 
27% 
Used 
by 2 
3% 
Used 
by 3
Views After Purchase
The Oops Factor
Detailed Profiling 
Title Availability 
User Access Levels 
Customer Service 
Workload/Workflow 
Publishers Practices 
User Expectations 
vs. Realities 
Purchase Triggers
Our Unexpected and Unwelcomed “Patron”
Consolidate Workflows for 
Selection and Technical Services 
Postpone Purchases using STLs 
Account for Usage by Campus
Sarah Becker from Wellesley College 
Sbecker@wellesley.edu 
Beth Hansen & Lorri Huddy from CTW 
Ehhan@conncoll.edu 
Lhuddy@wesleyan.edu
Patron-driven acquisitions : history and best practices / 
David. A. Swords. S.l. : De Gruyter Saur, 2011. 
Breitbach, William, and Joy E. Lambert. "Patron-driven 
ebook acquisition." Computers in Libraries July-Aug. 2011: 
16+. General OneFile. Web. 11/16/2011. 
“A dialogue on patron-driven acquisitions,” Rick Anderson 
and Joe Esposito, 1/3/2012. <scholarlykitchen.sspnet.org> 
Against the Grain. A publication “Linking Publishers, 
Vendors and Libraries”. Its June 2011 issue (Vol. 23, No. 3) 
is devoted to the topic of Patron-Driven Acquisitions. 
No Shelf Required. A blog about ebooks, moderated by 
Sue Polanka. <www.libraries.wright.edu/noshelfrequired> 
TeleRead blog. News and views on ebooks, libraries, 
publishing and related topics. <www.teleread.com>
Note: Images may be subject to copyright and cannot be used for commercial purposes 
Photograph of Rodin’s “The Thinker” by Todd Martin 
http://www.flickr.com/photos/tmartin/32010732/ 
Ducks in a Row: 
http://rengawman.wordpress.com/2007/12/20/getting-your-ducks-in-a-row/ 
Ebook Library (EBL) logo: http://www.eblib.com/ 
Ebrary Banner: http://www.ebrary.com/corp/index.jsp 
EBSCO eBooks Banner: http://www.ebscohost.com/ebooks 
MyiLibrary Banner: http://www.myilibrary.com/Home.aspx 
NetLibrary Logo: http://www.netlibrary.com/ 
Pool Balls: 
http://www.flickr.com/photos/29071316@N06/3556143493/in/photostream/ 
Hanging Money image: Microsoft clip art collection 
Oops Bubble Logo: http://www.legaljuice.com/oops sign bubble.jpg 
"Which way?“ sign: 
http://www.flickr.com/photos/tm-tm/3107926262/sizes/o/in/photostream/ 
Ebooks image: 
http://mhpbooks.com/mobylives/wp-content/uploads/2010/07/ebooks1.jpg 
Hacker at Work: 
http://secforall.info/2009/06/29/portrait-of-the-developer-as-a-hacker/

CLA 2012: Give Them What They Want!

  • 1.
    Sarah Becker, WellesleyCollege Beth Hansen, Connecticut College Lorri Huddy, CTW Library Consortium Connecticut Library Association Annual Conference 2012
  • 2.
    A show ofhands please. a. Personal Digital Assistants b. Public Display of Affection (Not in the stacks, please!) c. A way to strengthen collections and effectively use your limited $$$ d. A way to build your collection based on what your patrons need and want e. Answer: All of the above
  • 3.
    PDA: Patron-Driven Acquisitions DDA: Demand-Driven Acquisitions STLs: Short Term Loans DRMs: Digital Rights Management Other acronyms you’ll hear today: EBL = EBook Library MiL = MyiLibrary (Coutts) YBP = Yankee Book Peddler
  • 4.
    The Old Model "Just in Case" model Anticipated Use triggers purchase Ownership of Content The New Model “Just in Time” model Actual Use triggers purchase Access to Content (including Pay-per-View )
  • 5.
    Aggregators: And IndividualPublishers… and more?
  • 6.
    ACCOUNTS: Funds &Profile ACCESS: Titles & Users AWARENESS: Communication & Training
  • 7.
    Deposit Account orMonth-to-Month? • Content Areas • Publication Dates • Types of Materials • Languages • Readership Levels • Price Limit • Specific Publishers • Format – E or P?
  • 8.
    Catalog Records ReviewQuality & Local Customizations Authentication Proxy, SSO, VPN Discovery Catalog, Vendor site, Moodle, etc.
  • 9.
    Who should know…andto what extent? Library Staff Students and Faculty College Administration
  • 11.
    Sarah Becker AcquisitionsLibrarian Wellesley College Library and Technology Services May, 2012
  • 12.
     Undergraduate liberalarts women’s college  2300 students, 350 faculty  Library collections budget:  $1,500,000 journals and databases  $600,000 monographs  Merged organization, called Library and Technology Services
  • 13.
     ILS: Millennium,from Innovative Interfaces  Web-scale discovery service: Summon, from Serials Solutions  YBP is our U.S. vendor  Three approval plans: university presses, art, and music  Print only  PromptCat
  • 14.
     About 150,000ebooks from all sources, including:  Early English Books Online  Ebrary Academic Complete  Government Printing Office  Ebook Library patron-driven acquisitions
  • 15.
     Ereader program,to discover the usefulness of ereaders for academic purposes  Lending ereaders, iPads, as well as laptops, cameras, and video equipment  Mobile application for the library
  • 16.
     Ebook Library  Began the program in September, 2009  Two short-term loans, then an autopurchase  Payment started with a deposit account  First year $20,000  Second year $45,000  Third year $60,000
  • 17.
     Our sciencelibrarian had experience with PDA in a corporate setting  Two collection management librarians started the plan  We used funds from the science monographs budget at first  Achieved buy-in from colleagues once the merits of the plan were evident  We did not need approval from a higher administrative level
  • 18.
     Broad profile:  all publishers on our approval plans  relevant academic publishers  $500 price limit  publication date starting from January, 2007  all languages  Keyword exclusions: “for dummies,” “Cliff ’s,” etc.  Librarians can make deletions  Librarians can purchase titles before use; these are called firm orders
  • 19.
     EBL hasabout 250,000 titles available  We show about 54,000 in our catalog  We have had activity on about 8% of the titles in our catalog
  • 20.
     Total titlesinvoiced: 4439  Short-term loans: 4009 (90%)  Autopurchases: 388 (9%)  Firm orders: 41 (1%)  Total titles browsed: 7487  Short-term loans: 54% of browsed  Autopurchases: 5% of browsed
  • 22.
     PDA islower risk than our approval plans  Short-term loans decrease autopurchases  Our purchases support courses, not individual research  Titles are used after purchase  Ebooks are used in all disciplines
  • 23.
     Two possiblesources of catalog records for EBL titles:  EBL free MARC records  Serials Solutions records
  • 24.
     Quality issues:lack of subfield delimiters, series numbering  Subjects headings were minimal and very broad  Extraneous information in Table of Contents such as the words “Book cover,” “copyright,” etc.
  • 25.
     Adapted fromrecords for print versions by LC  High quality  However, a third of them are not LC but brief Books-in- Print records from Bowker with no subject headings
  • 26.
     We currentlyuse Serials Solutions records  EBL has improved their records  Cataloging staff issues:  Huge sets of records added and deleted every month  Additions are straightforward  Make sure to have a plan for handling deletions  Ensure that autopurchases are not deleted
  • 27.
     Statement ofour deposit account activity  Detailed lists of short-term loans and autopurchases including titles and cost per title  On EBL site, we can create reports  Counter reports  Usage reports  Invoice reports
  • 28.
     Switch tovendor YBP  Add PDA to our regular acquisitions workflow  Pay title by title  We will receive data loads from YBP  We will incorporate ebooks into our approval plans
  • 29.
     Put togethera team  Decide on the coverage you want  Select a vendor  Create a budget  Decide whether to publicize the project  Monitor the process  Make changes as necessary
  • 30.
     Deborah Lenares,Manager of Library Acquisitions and Resource Sharing  Steve Smith, Manager of Collections Management and Preservation  Ray Schmidt, Manager of Cataloging and Metadata  Sarah Becker, Acquisitions Librarian  sbecker @ wellesley.edu  781-283-3593
  • 31.
    Lorri Huddy, CTWLibrarian for Collaborative Projects, Connecticut College, Trinity College, Wesleyan University Beth Hansen, Director of Information Resources, Connecticut College Connecticut Library Association Annual Conference 2012
  • 32.
    Trinity College ConnecticutCollege Wesleyan University
  • 33.
    Collection analysis ofholdings CTW CCD Funds for unique titles Shared eBook project with PDA Study of Undergraduates’ Use of eBooks Gov Doc (FDLP) profile review
  • 35.
    Books purchased on2nd user session No Short Term Loans! Entire book accessible each session Print 60 pgs / Download 10 pgs Access Levels: Multiple Users (Year 1) Single User (Year 2+)
  • 36.
    6,322 PDA recordsloaded 1,168 Titles opened by our users = 18.5% of CTW’s PDA collection 571 titles purchased Total Cost: $58,650 :: Avg $/Title = $98 597 titles opened once Total Value: $64,300
  • 37.
    Average price perebook: $131 MU and $77 SU Sample eBook prices vs. Softcover MU: $250 vs. $39 :: $160 vs. $24 SU: $126 vs. $28 :: $114 vs. $23
  • 38.
    70% Used by1 27% Used by 2 3% Used by 3
  • 39.
  • 40.
  • 41.
    Detailed Profiling TitleAvailability User Access Levels Customer Service Workload/Workflow Publishers Practices User Expectations vs. Realities Purchase Triggers
  • 42.
    Our Unexpected andUnwelcomed “Patron”
  • 44.
    Consolidate Workflows for Selection and Technical Services Postpone Purchases using STLs Account for Usage by Campus
  • 45.
    Sarah Becker fromWellesley College Sbecker@wellesley.edu Beth Hansen & Lorri Huddy from CTW Ehhan@conncoll.edu Lhuddy@wesleyan.edu
  • 46.
    Patron-driven acquisitions :history and best practices / David. A. Swords. S.l. : De Gruyter Saur, 2011. Breitbach, William, and Joy E. Lambert. "Patron-driven ebook acquisition." Computers in Libraries July-Aug. 2011: 16+. General OneFile. Web. 11/16/2011. “A dialogue on patron-driven acquisitions,” Rick Anderson and Joe Esposito, 1/3/2012. <scholarlykitchen.sspnet.org> Against the Grain. A publication “Linking Publishers, Vendors and Libraries”. Its June 2011 issue (Vol. 23, No. 3) is devoted to the topic of Patron-Driven Acquisitions. No Shelf Required. A blog about ebooks, moderated by Sue Polanka. <www.libraries.wright.edu/noshelfrequired> TeleRead blog. News and views on ebooks, libraries, publishing and related topics. <www.teleread.com>
  • 47.
    Note: Images maybe subject to copyright and cannot be used for commercial purposes Photograph of Rodin’s “The Thinker” by Todd Martin http://www.flickr.com/photos/tmartin/32010732/ Ducks in a Row: http://rengawman.wordpress.com/2007/12/20/getting-your-ducks-in-a-row/ Ebook Library (EBL) logo: http://www.eblib.com/ Ebrary Banner: http://www.ebrary.com/corp/index.jsp EBSCO eBooks Banner: http://www.ebscohost.com/ebooks MyiLibrary Banner: http://www.myilibrary.com/Home.aspx NetLibrary Logo: http://www.netlibrary.com/ Pool Balls: http://www.flickr.com/photos/29071316@N06/3556143493/in/photostream/ Hanging Money image: Microsoft clip art collection Oops Bubble Logo: http://www.legaljuice.com/oops sign bubble.jpg "Which way?“ sign: http://www.flickr.com/photos/tm-tm/3107926262/sizes/o/in/photostream/ Ebooks image: http://mhpbooks.com/mobylives/wp-content/uploads/2010/07/ebooks1.jpg Hacker at Work: http://secforall.info/2009/06/29/portrait-of-the-developer-as-a-hacker/