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Get Social or Die Trying
WebGate Consulting AG
Humans ARE social beeings




                   03.12.2012   2
Why now????

Facebook not the first social network…
  •Right time and place
  •Easy to understand and operate
  •Satisfies human needs


Costs per additional User < 1 $

Value per additional User for all other > $$$$


                         03.12.2012              3
Why now????

Storage never was cheaper!
Networks never where faster!
Online time never was higher!




                  03.12.2012    4
Why now????

Devices start in < 3 Sek
Allow interaction everywhere
Always available
At your fingertips




                  03.12.2012   5
Why now????


                           The truth…

                            IT IS ONLY
                            …possible
                            because of
                           Technology!!
              03.12.2012                  6
2 Faces of Social Business
                    Employees
                    Enable your Employees to work better
                    and more effective




                    Customers
                    Delight you customers and involve them
                    into your innovation processes




                      03.12.2012                             7
1. Enable your Employees
                   Employees
                   Enable your Employees to work better
                   and more effective




                    03.12.2012                            8
Knowhow in your environment




                  03.12.2012   9
Traditional Document Management

Are „Knowlege Coffins“




                  03.12.2012      10
Rewards?

Rewards for:                      Rewards for:

Work more and longer              Better Ideas
Follow the rules                  Creativity
Number of produced pieces         More Initiative
                                  More Passion
= better performance
                                  = lower performance




                            03.12.2012                  11
Enable your employees?


Why does a brain come along
 while I only want to have a
       pair of hands?
                                Henry Ford




                   03.12.2012           12
Enable your employees?


Hard working
Obediant
Quality aware

Intelligent


                   03.12.2012   13
Enable your employees?


Hard working Exchangeable!!
Obediant
Quality aware

Intelligent


                   03.12.2012   14
Rembember this? .. About Rewards?

Rewards for:                      Rewards for:

Work more and longer              Better Ideas
Follow the rules                  Creativity
Number of produced pieces         More Initiative
                                  More Passion
= better performance
                                  = lower performance




                            03.12.2012                  15
Creativity, Initiative, Passion.. How to?


1. Meaning and Sense
2. Respect and
   Appreciation
3. Autonomy
                       03.12.2012           16
2. Delight your customer
                   Customer
                   Delight your customer and involve them
                   into your innovation process




                     03.12.2012                         17
Delight your customer?


      Preaching companies,
       customer listening?




                    03.12.2012   18
Customers have POWER!




                  03.12.2012   19
Fact, customer do have a lot of POWER!




                    03.12.2012           20
There are risks




The cheese and the nose incident……..

                            03.12.2012   21
.. and there are chances




The GoldCorp Challange

                         03.12.2012   22
GoldCorp Challenge Results

Performance:
Production from 53’000 Gold Ounce to 504’000 Gold Ounce
= a performance of 851%

Lower production costs:
Per Ounce from 360 US$ to 59 US$

Speed:
Rob McEven, CEO says, savings of 2 – 3 years effort per main
claim



                             03.12.2012                        23
GoldCorp Challenge Results

ROI
$575,000 crowdsourcing investment vs. $6 Billions in Gold.

Survival of the company:
Price per Ounce of Gold droped from 400 US$ in 1996 to
300US$ in 2001
Production costs of 360 US$ means... => you know!

Performance of the shares:
Today GoldCorp is the second largest Gold producing
companie of the world


                             03.12.2012                      24
…does it work for WebGate?




                   03.12.2012   25
…does it work for WebGate?

Results 2011

3 Projects from „almost“ unknown persons in 2011
2 via XING
1 via LinkedIn
500‘000 CHF higher turnover = ca. 7% or annual turnover

Example Twitter
News direct from the developers or executieves of IBM
= Customers impression. This Business Partner feels the Puls
= Customers feel secure


                            03.12.2012                     26
Therefore…


 You can‘t opt out social
       business…..



             03.12.2012     27
What has to be done?




Understand how knowhow/communication is
created, flows and WILL be created and used..
                        03.12.2012              28
Demo: IBM Connections Live!!




                   03.12.2012   29
Demo: IBM Connections Live!!

Nooo not again!

You can find many very good presentation how
to do it with IBM Connections today at Social
Connections IV!!


Check them out!



                      03.12.2012                30
The person to blame..

Roman Weber
Twitter:    @RomanWebGate
Blog:       http://www.webgate.biz/WGC/wgcblog.nsf
LinkedIn:   http://ch.linkedin.com/in/romanweber
XING:       http://www.xing.com/profile/Roman_Weber2




                         03.12.2012                    31

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2012 get socialordietrying soccnx4

  • 1. Get Social or Die Trying WebGate Consulting AG
  • 2. Humans ARE social beeings 03.12.2012 2
  • 3. Why now???? Facebook not the first social network… •Right time and place •Easy to understand and operate •Satisfies human needs Costs per additional User < 1 $ Value per additional User for all other > $$$$ 03.12.2012 3
  • 4. Why now???? Storage never was cheaper! Networks never where faster! Online time never was higher! 03.12.2012 4
  • 5. Why now???? Devices start in < 3 Sek Allow interaction everywhere Always available At your fingertips 03.12.2012 5
  • 6. Why now???? The truth… IT IS ONLY …possible because of Technology!! 03.12.2012 6
  • 7. 2 Faces of Social Business Employees Enable your Employees to work better and more effective Customers Delight you customers and involve them into your innovation processes 03.12.2012 7
  • 8. 1. Enable your Employees Employees Enable your Employees to work better and more effective 03.12.2012 8
  • 9. Knowhow in your environment 03.12.2012 9
  • 10. Traditional Document Management Are „Knowlege Coffins“ 03.12.2012 10
  • 11. Rewards? Rewards for: Rewards for: Work more and longer Better Ideas Follow the rules Creativity Number of produced pieces More Initiative More Passion = better performance = lower performance 03.12.2012 11
  • 12. Enable your employees? Why does a brain come along while I only want to have a pair of hands? Henry Ford 03.12.2012 12
  • 13. Enable your employees? Hard working Obediant Quality aware Intelligent 03.12.2012 13
  • 14. Enable your employees? Hard working Exchangeable!! Obediant Quality aware Intelligent 03.12.2012 14
  • 15. Rembember this? .. About Rewards? Rewards for: Rewards for: Work more and longer Better Ideas Follow the rules Creativity Number of produced pieces More Initiative More Passion = better performance = lower performance 03.12.2012 15
  • 16. Creativity, Initiative, Passion.. How to? 1. Meaning and Sense 2. Respect and Appreciation 3. Autonomy 03.12.2012 16
  • 17. 2. Delight your customer Customer Delight your customer and involve them into your innovation process 03.12.2012 17
  • 18. Delight your customer? Preaching companies, customer listening? 03.12.2012 18
  • 19. Customers have POWER! 03.12.2012 19
  • 20. Fact, customer do have a lot of POWER! 03.12.2012 20
  • 21. There are risks The cheese and the nose incident…….. 03.12.2012 21
  • 22. .. and there are chances The GoldCorp Challange 03.12.2012 22
  • 23. GoldCorp Challenge Results Performance: Production from 53’000 Gold Ounce to 504’000 Gold Ounce = a performance of 851% Lower production costs: Per Ounce from 360 US$ to 59 US$ Speed: Rob McEven, CEO says, savings of 2 – 3 years effort per main claim 03.12.2012 23
  • 24. GoldCorp Challenge Results ROI $575,000 crowdsourcing investment vs. $6 Billions in Gold. Survival of the company: Price per Ounce of Gold droped from 400 US$ in 1996 to 300US$ in 2001 Production costs of 360 US$ means... => you know! Performance of the shares: Today GoldCorp is the second largest Gold producing companie of the world 03.12.2012 24
  • 25. …does it work for WebGate? 03.12.2012 25
  • 26. …does it work for WebGate? Results 2011 3 Projects from „almost“ unknown persons in 2011 2 via XING 1 via LinkedIn 500‘000 CHF higher turnover = ca. 7% or annual turnover Example Twitter News direct from the developers or executieves of IBM = Customers impression. This Business Partner feels the Puls = Customers feel secure 03.12.2012 26
  • 27. Therefore… You can‘t opt out social business….. 03.12.2012 27
  • 28. What has to be done? Understand how knowhow/communication is created, flows and WILL be created and used.. 03.12.2012 28
  • 29. Demo: IBM Connections Live!! 03.12.2012 29
  • 30. Demo: IBM Connections Live!! Nooo not again! You can find many very good presentation how to do it with IBM Connections today at Social Connections IV!! Check them out! 03.12.2012 30
  • 31. The person to blame.. Roman Weber Twitter: @RomanWebGate Blog: http://www.webgate.biz/WGC/wgcblog.nsf LinkedIn: http://ch.linkedin.com/in/romanweber XING: http://www.xing.com/profile/Roman_Weber2 03.12.2012 31