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Webinar #2. Sales in GIP
Hometask
Daria, iGIP, LC Lviv
Great Job!!!
Market research, iGIP, Lviv
Sales
What is sale?
• A sale is the act of selling a product or
service in return for money or other
compensation.
Why sales in GIP
Growth By scale
MindsetBy culture
Profes-
sionalism
By processes
Selling Techniques
Cold Calls
Consultative
selling
Direct sales
Guaranteed
sale
Needs-
based selling
Persuasive
selling
Hard Selling Heart Selling
Price based
Selling
Relationship
Selling
Target
account
selling
Solution
Selling
Sandler
Selling
System
Challenger
Sales
Action
Selling
Main Selling Techniques in
GIP
Cold
Calls
Consultative
selling
Direct sales
Guaranteed
sale
Needs-
based
selling
Persuasive
selling
Hard Selling
Heart
Selling
Price based
Selling
Relation-
ship
Selling
Target
account
selling
Solution
Selling
Sandler
Selling
System
Challenger
Sales
Action
Selling
Business models
Sales
B2B B2C B2G G2B
oGIP: B2C
• Business-To-Consumer (B2B). A transaction
that occurs between a company that
provides goods or services for consumers.
oGIP: B2C
• Good understanding of a client
• Strong marketing
• Mid-term perspective
• Light persuading
• Satisfaction reason
• Non-direct sales (or?)
Cold
Calls Needs-
based
selling
Heart
Selling
Relation-
ship
Selling
iGIP: B2B
• Business-to-business (B2B) describes
commerce transactions between
businesses, such as between
a manufacturer and a wholesaler
iGIP: B2B
• Good understanding of a client
• Deep company profiling
• Long-term relationships
• No manipulation
• Economical reason
• Direct Sales
Cold
Calls
Needs-
based
selling
Relation-
ship
Selling
Solution
Selling
Warm and Cold
Contacts
How to reach your TA ?
TA
Cold Sales
- first meeting
- no XP to work
together
- no expectation
- from pure list
Warm Sales
- not the first deal
- have expectations
- have areas to
develop
- likes you if still work
with you
Tips for cold sales
• try find more information about your client
• your proposition have to cover his needs
• show his clear benefits (KPIs) and returns of
investments
• you need to have good endorsement or
reputation (give your client a source, where
he can get it)
• be positive
• More listen, less talking
• You sale your personality first and only then
your product!!!
Tips for warm sales
• Ask feedback
• Do everything on time
• Don’t promise if you are not sure that you
can do it
• Listen!!!
• Give presents, don’t be very strict
• Talk like with a friend
Make focus on WARM
SALES
• Alumni
• Old friends
• Old contacts, etc.
• REMEMBER! People buy from people
Reach your TA
Understand your focus
product in GIP!
GIP
Teaching Marketing
Marketing
National
Partnerships
India
Malaysia
Poland
Brazil
Sri Lanka
Teaching
Colombia
China
Poland
Egypt
Turkey
National
Partnerships
Hotel Business
Tunisia
India
Sri-Lanka
Morocco
National
Partnerships
Management
Lithuania
Brazil
India
Egypt
National
Partnerships
IT/Engineering
Germany
Colombia
Poland
The Netherlands
Taiwan
National
Partnerships
Reach your TA: oGIP
Cold contacts
Online
Social Networks
Media-partners
Offline
University
External Events
Warm contacts
Internal
LC Members
Alumni
External
X Returnee
NGO partners
Mailers
University
Reach your TA: oGIP
Cold contacts
Online
Social Networks
Media-partners
Offline
University
External Events
Warm contacts
Internal
LC Members
Alumni
External
X Returnee
NGO partners
Mailers
University
Attraction for Sales
cold contacts|online|social networks
LinkedIn:
• JDs of partnership TNs
• Personal messages to your TA with
concrete propositions
Facebook:
• Short-JD TN-promo with link to Lin
• Lot of subscribers
• Interesting info for popula-
rity growth
Focus
Attraction for Sales
cold contacts|online|media partners
Rabota.ua:
• JDs of partnership TNs
Specialized blogs, media-portals:
• Focus on career topics
• Approach people from LC to post there
Attraction for Sales
cold contacts|offline|universities
Non-partnership with Uni
• Direct promo among students
• Promo-tables
• Flashmobes
• Posters/flyers
• Presentations
Attraction for Sales
cold contacts|offline|external events
Partnership with Event Organizers
• Promo-table
• Presentation during agenda
• Discounts for best participants
Non-partnership with Event Organizers
• Personal approach and hide sales
Our FOCUS
Reach your TA: oGIP
Cold contacts
Online
Social Networks
Media-partners
Offline
University
External Events
Warm contacts
Internal
LC Members
Alumnus
External
X Returnee
NGO partners
Mailers
University
Attraction for Sales
warm contacts|internal|LC members
LC members
• Internal events showcasing
• Discounts policy
• GIP culture and awareness
• PDP including
• Personal approach
Attraction for Sales
warm contacts|internal|alumni
Alumni
• Personal approach
• Partnership TNs by mailers (mail-groups)
• Discount policy
• GIP showcasing in Social Media in Alumni
groups
Focus
Attraction for Sales
warm contacts|external|X returnee
X returnee
• Reflection and reinvention, inner journey
• Discount policy
• Last internship showcasing
• Discount policy
• Customer loyalty approach
Focus
Attraction for Sales
warm contacts|external|NGO Partners
NGO partners
• Discount policy
• Partnership TNs
• Special projects
• Promo during external events organized by
NGO
Attraction for Sales
warm contacts|external|mailer
• Partnership TNs by mailers (mail-groups)
• GIP showcasing
Attraction for Sales
warm contacts|external|universities
Partnership with Uni
• Co-delivery projects(e.g. Ustronianka)
Focusing on
S&D
First meeting
with
University
Cooperation
with hosting
LC
Cooperation
with
University
Recruitment
Co-Delivery
Focus
Sales Basis:
Call and Meeting
Cold call
• Introduce yourself
• Give a reason of your call
• REMEMBER: Goal of cold call is to agree to
meet
• Conclusion of the call
oGIP Cold call
iGIP Cold call
Meeting in GIP
Individually
Needs
discovering
Profiling
Appropriate
Sale
Meeting
Summary
First meeting flow
Meeting tips
• Be on time
• Make a compliment and start your
meeting from something neutral (weather,
office, etc.)
• Be positive
• Prepare your business card and give it in
the beginning of the meeting
• Introduce yourself and your organization
properly
• Always do a sum-up of the meeting!
Personal Sales in GIP
Проговорити деталі
Продати продукт відповідно до
потреб
Визначити, який з наших продуктів
задовольняє потреби клієнта
Визначити потреби клієнта
Дізнатися більше про людину
Налагодити особистий контакт
Шлях персональних продажів
Close the Deal
Close the deal: oGIP
1 day after:
passing/rejection
3 days after:
Needed doc
collection
2 days after:
Signing the
contract
3 days after:
Ra in my@
1 day after:
passing/rejection
12 days after:
Offline matching
(3 TNs)
3 days after:
Needed doc
collection
2 days after:
Signing the
contract
3 days after:
Ra in my@
Standard scheme (10 days +100500)
or
Effective offline matching (21 days)
Close the deal iGIP
• Be sure that you covering expectations
and needs
• Be concrete
• Don’t promise something you can’t realize
• First honey, then money
Task
Task till 17.04.2014

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#2 sdp how sales in gip

  • 2.
  • 4. Daria, iGIP, LC Lviv Great Job!!!
  • 7. What is sale? • A sale is the act of selling a product or service in return for money or other compensation.
  • 8. Why sales in GIP Growth By scale MindsetBy culture Profes- sionalism By processes
  • 9. Selling Techniques Cold Calls Consultative selling Direct sales Guaranteed sale Needs- based selling Persuasive selling Hard Selling Heart Selling Price based Selling Relationship Selling Target account selling Solution Selling Sandler Selling System Challenger Sales Action Selling
  • 10. Main Selling Techniques in GIP Cold Calls Consultative selling Direct sales Guaranteed sale Needs- based selling Persuasive selling Hard Selling Heart Selling Price based Selling Relation- ship Selling Target account selling Solution Selling Sandler Selling System Challenger Sales Action Selling
  • 12. oGIP: B2C • Business-To-Consumer (B2B). A transaction that occurs between a company that provides goods or services for consumers.
  • 13. oGIP: B2C • Good understanding of a client • Strong marketing • Mid-term perspective • Light persuading • Satisfaction reason • Non-direct sales (or?) Cold Calls Needs- based selling Heart Selling Relation- ship Selling
  • 14. iGIP: B2B • Business-to-business (B2B) describes commerce transactions between businesses, such as between a manufacturer and a wholesaler
  • 15. iGIP: B2B • Good understanding of a client • Deep company profiling • Long-term relationships • No manipulation • Economical reason • Direct Sales Cold Calls Needs- based selling Relation- ship Selling Solution Selling
  • 17. How to reach your TA ?
  • 18. TA
  • 19.
  • 20. Cold Sales - first meeting - no XP to work together - no expectation - from pure list Warm Sales - not the first deal - have expectations - have areas to develop - likes you if still work with you
  • 21. Tips for cold sales • try find more information about your client • your proposition have to cover his needs • show his clear benefits (KPIs) and returns of investments • you need to have good endorsement or reputation (give your client a source, where he can get it) • be positive • More listen, less talking • You sale your personality first and only then your product!!!
  • 22. Tips for warm sales • Ask feedback • Do everything on time • Don’t promise if you are not sure that you can do it • Listen!!! • Give presents, don’t be very strict • Talk like with a friend
  • 23. Make focus on WARM SALES • Alumni • Old friends • Old contacts, etc. • REMEMBER! People buy from people
  • 24.
  • 26. Understand your focus product in GIP! GIP Teaching Marketing
  • 32. Reach your TA: oGIP Cold contacts Online Social Networks Media-partners Offline University External Events Warm contacts Internal LC Members Alumni External X Returnee NGO partners Mailers University
  • 33. Reach your TA: oGIP Cold contacts Online Social Networks Media-partners Offline University External Events Warm contacts Internal LC Members Alumni External X Returnee NGO partners Mailers University
  • 34. Attraction for Sales cold contacts|online|social networks LinkedIn: • JDs of partnership TNs • Personal messages to your TA with concrete propositions Facebook: • Short-JD TN-promo with link to Lin • Lot of subscribers • Interesting info for popula- rity growth Focus
  • 35.
  • 36.
  • 37. Attraction for Sales cold contacts|online|media partners Rabota.ua: • JDs of partnership TNs Specialized blogs, media-portals: • Focus on career topics • Approach people from LC to post there
  • 38. Attraction for Sales cold contacts|offline|universities Non-partnership with Uni • Direct promo among students • Promo-tables • Flashmobes • Posters/flyers • Presentations
  • 39. Attraction for Sales cold contacts|offline|external events Partnership with Event Organizers • Promo-table • Presentation during agenda • Discounts for best participants Non-partnership with Event Organizers • Personal approach and hide sales
  • 40. Our FOCUS Reach your TA: oGIP Cold contacts Online Social Networks Media-partners Offline University External Events Warm contacts Internal LC Members Alumnus External X Returnee NGO partners Mailers University
  • 41. Attraction for Sales warm contacts|internal|LC members LC members • Internal events showcasing • Discounts policy • GIP culture and awareness • PDP including • Personal approach
  • 42. Attraction for Sales warm contacts|internal|alumni Alumni • Personal approach • Partnership TNs by mailers (mail-groups) • Discount policy • GIP showcasing in Social Media in Alumni groups Focus
  • 43. Attraction for Sales warm contacts|external|X returnee X returnee • Reflection and reinvention, inner journey • Discount policy • Last internship showcasing • Discount policy • Customer loyalty approach Focus
  • 44. Attraction for Sales warm contacts|external|NGO Partners NGO partners • Discount policy • Partnership TNs • Special projects • Promo during external events organized by NGO
  • 45. Attraction for Sales warm contacts|external|mailer • Partnership TNs by mailers (mail-groups) • GIP showcasing
  • 46. Attraction for Sales warm contacts|external|universities Partnership with Uni • Co-delivery projects(e.g. Ustronianka) Focusing on S&D First meeting with University Cooperation with hosting LC Cooperation with University Recruitment Co-Delivery Focus
  • 48. Cold call • Introduce yourself • Give a reason of your call • REMEMBER: Goal of cold call is to agree to meet • Conclusion of the call
  • 53. Meeting tips • Be on time • Make a compliment and start your meeting from something neutral (weather, office, etc.) • Be positive • Prepare your business card and give it in the beginning of the meeting • Introduce yourself and your organization properly • Always do a sum-up of the meeting!
  • 54. Personal Sales in GIP Проговорити деталі Продати продукт відповідно до потреб Визначити, який з наших продуктів задовольняє потреби клієнта Визначити потреби клієнта Дізнатися більше про людину Налагодити особистий контакт Шлях персональних продажів
  • 56. Close the deal: oGIP 1 day after: passing/rejection 3 days after: Needed doc collection 2 days after: Signing the contract 3 days after: Ra in my@ 1 day after: passing/rejection 12 days after: Offline matching (3 TNs) 3 days after: Needed doc collection 2 days after: Signing the contract 3 days after: Ra in my@ Standard scheme (10 days +100500) or Effective offline matching (21 days)
  • 57. Close the deal iGIP • Be sure that you covering expectations and needs • Be concrete • Don’t promise something you can’t realize • First honey, then money
  • 58. Task