This document discusses methods of communication in the workplace. It covers 5-12 different communication skills, including methods of communication, sources of communication, and questioning techniques. It then provides examples of common workplace issues that require communication skills to address, such as conflicts with customers, motivation, and productivity. Finally, it outlines 12 techniques for resolving conflicts in the workplace, such as focusing on behavior not personality, acknowledging feelings, and applying learnings to prevent future conflicts.

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LESSON 1: LEADING
WORKPLACE COMMUNICATION
(LWC

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1-5 Methods of communication
6-8 Sources of communication
9-12 Communication skills
13-15 Questioning techniques

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GIVE DIFFERENT WORK PLACE
ISSUE

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1. Role Play Ideas and conflict
2. Handling Challenging
Customers
3. Motivation and Productivity
4. Engaging Regular
Communication
5. Productivity Concerns

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Methods/techniques of
discussion

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Resolve Conflicts In The
Workplace With These 12
Techniques

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1. Forget About Winning Or Being Right
2. Don’t Look For A Person To Blame – Look For A Root
Cause
3. Name Your Emotions Before Meeting.
4. Collaborate With The Other Party On How To Handle
Conflict
5. Meet Face To Face
6. Keep Your Conversation Goal-Oriented
7. Legitimize & Echo Their Feelings Back To Them
8. Never Tell Someone What They Said, How They Felt,
Or What They Did
9. Focus On Behavior, Not Personality
10. Communicate The Takeaways And Apply Learnings
For Next Time
11.Find An Opportunity To Admit You Were Wrong, Or
What You Could Have Done Better
12. Create Space For Conversation And Have Open
Channels To Address Conflict

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