1. Effective communication involves transmitting information clearly from one person to another through various mediums like writing, speaking, or behaviors.
2. There are seven key aspects of effective communication known as the "7 C's": credibility, completeness, courtesy, clarity, correctness, consistency, and conciseness.
3. Being a concise communicator means using the fewest words possible without sacrificing the other aspects of effective communication like including only relevant information and avoiding unnecessary repetition.
The document provides guidance on effective report writing. It discusses what a report is, its purpose, and essential elements that make a good report. These include being clear, complete, concise, correct, credible, and considerate. It provides tips for communicating these elements effectively such as using concrete language, active verbs, courtesy, and accuracy.
The document provides guidance on effective report writing. It discusses what a report is, its purpose, and essential elements that make a good report, including clarity, completeness, conciseness, consideration, concreteness, correctness, credibility, and creativity. Key recommendations are to choose precise language; construct effective sentences and paragraphs; include all necessary information; be concise while including essential details; consider the reader's perspective; provide specific examples; ensure accuracy; and be creative in presentation.
Effective communication skills are important for leadership. Communication involves transmitting information, ideas, and attitudes between people through various methods including speaking, writing, body language, and other visual cues. There are also barriers that can interfere with effective communication such as noise, assumptions, language differences, and poor listening skills. Proper communication requires understanding different components like verbal messages conveyed through words, paraverbal messages in how words are said, and nonverbal messages through body movements.
Role of seven C's in writting. How seven C's helps to improve writing style. TanzeelRehman40
The document discusses the seven C's of communication - Clarity, Completeness, Conciseness, Concreteness, Courtesy, Correctness, and Consideration. It explains the role of each C and how following the seven C's can help improve writing style. For each C, it provides examples of how to apply that principle when writing. The seven C's are presented as a useful tool to write high-quality messages and ensure communications are clear, targeted, well-structured, and contain all important elements.
The document discusses the seven C's of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides guidelines for each C, such as including all necessary information for completeness, eliminating unnecessary words to be concise, focusing on the receiver's perspective in consideration, using specific facts and vivid language for concreteness, choosing precise words for clarity, being tactful and respectful for courtesy, and ensuring proper grammar, spelling and accurate information for correctness.
The document discusses the 7 C's of effective communication and the 4 S's of effective business communication. The 7 C's are: Completeness, Conciseness, Clarity, Correctness, Concreteness, Consideration, and Courtesy. They provide guidelines for choosing content and presentation style adapted to the message's purpose and recipient. The 4 S's are: Shortness, Simplicity, Strength, and Sincerity. An understanding of both models is important for effective communication. The document also discusses channels of communication, both formal and informal, and provides examples.
This document discusses communication and provides information on key concepts related to communication including content, meaning, process, principles, functions, and barriers. It begins by defining communication and describing the most common ways to communicate including speaking, body language, writing, and visuals. It then covers the basic model of communication and seven principles of communication including completeness, conciseness, consideration, concreteness, clarity, correctness, and courtesy. The document also discusses the functions of communication and barriers to effective communication such as physical, language, psychological, tangible differences, intangible differences, and distortion barriers.
The document discusses the seven C's of effective communication: Clarity, Conciseness, Concreteness, Correctness, Completeness, Courtesy, and Consideration. It provides examples and guidelines for each C, such as using short, familiar words to ensure clarity; eliminating unnecessary words and repetition to be concise; using specific facts and details to be concrete; proofreading for errors to be correct; including all relevant information to be complete; being respectful and tactful to be courteous; and adapting the message for the audience to show consideration. Mastering the seven C's can improve employability and career growth through strong communication skills.
The document provides guidance on effective report writing. It discusses what a report is, its purpose, and essential elements that make a good report. These include being clear, complete, concise, correct, credible, and considerate. It provides tips for communicating these elements effectively such as using concrete language, active verbs, courtesy, and accuracy.
The document provides guidance on effective report writing. It discusses what a report is, its purpose, and essential elements that make a good report, including clarity, completeness, conciseness, consideration, concreteness, correctness, credibility, and creativity. Key recommendations are to choose precise language; construct effective sentences and paragraphs; include all necessary information; be concise while including essential details; consider the reader's perspective; provide specific examples; ensure accuracy; and be creative in presentation.
Effective communication skills are important for leadership. Communication involves transmitting information, ideas, and attitudes between people through various methods including speaking, writing, body language, and other visual cues. There are also barriers that can interfere with effective communication such as noise, assumptions, language differences, and poor listening skills. Proper communication requires understanding different components like verbal messages conveyed through words, paraverbal messages in how words are said, and nonverbal messages through body movements.
Role of seven C's in writting. How seven C's helps to improve writing style. TanzeelRehman40
The document discusses the seven C's of communication - Clarity, Completeness, Conciseness, Concreteness, Courtesy, Correctness, and Consideration. It explains the role of each C and how following the seven C's can help improve writing style. For each C, it provides examples of how to apply that principle when writing. The seven C's are presented as a useful tool to write high-quality messages and ensure communications are clear, targeted, well-structured, and contain all important elements.
The document discusses the seven C's of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides guidelines for each C, such as including all necessary information for completeness, eliminating unnecessary words to be concise, focusing on the receiver's perspective in consideration, using specific facts and vivid language for concreteness, choosing precise words for clarity, being tactful and respectful for courtesy, and ensuring proper grammar, spelling and accurate information for correctness.
The document discusses the 7 C's of effective communication and the 4 S's of effective business communication. The 7 C's are: Completeness, Conciseness, Clarity, Correctness, Concreteness, Consideration, and Courtesy. They provide guidelines for choosing content and presentation style adapted to the message's purpose and recipient. The 4 S's are: Shortness, Simplicity, Strength, and Sincerity. An understanding of both models is important for effective communication. The document also discusses channels of communication, both formal and informal, and provides examples.
This document discusses communication and provides information on key concepts related to communication including content, meaning, process, principles, functions, and barriers. It begins by defining communication and describing the most common ways to communicate including speaking, body language, writing, and visuals. It then covers the basic model of communication and seven principles of communication including completeness, conciseness, consideration, concreteness, clarity, correctness, and courtesy. The document also discusses the functions of communication and barriers to effective communication such as physical, language, psychological, tangible differences, intangible differences, and distortion barriers.
The document discusses the seven C's of effective communication: Clarity, Conciseness, Concreteness, Correctness, Completeness, Courtesy, and Consideration. It provides examples and guidelines for each C, such as using short, familiar words to ensure clarity; eliminating unnecessary words and repetition to be concise; using specific facts and details to be concrete; proofreading for errors to be correct; including all relevant information to be complete; being respectful and tactful to be courteous; and adapting the message for the audience to show consideration. Mastering the seven C's can improve employability and career growth through strong communication skills.
The document discusses the "7 Cs of Effective Communication" which are principles that provide guidelines for effective written and oral communication. It defines each of the 7 Cs - Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. For each C, it provides the definition and guidelines for applying that principle of effective communication.
Effective communication skills are important for many reasons. Some key barriers to effective communication include perceptual barriers, where people make incorrect assumptions, emotional barriers like pride or anger that prevent open communication, and cultural barriers as different cultures have different communication styles. Overcoming barriers requires understanding different perspectives, listening actively, and adapting one's communication style to different audiences.
Here are some guidelines for writing effective emails:
1. Keep it brief and to the point. An email should be concise and get your point across in the first few sentences.
2. Use a clear subject line. The subject line should clearly indicate what the email is about.
3. Check for clarity and accuracy. Proofread your email for typos, grammatical errors or anything that may cause confusion.
4. Use a polite and professional tone. Be respectful in your language and avoid sarcasm or jokes that may come across differently in writing.
5. Include a clear call to action. If you want a response or action from the recipient, explicitly say what it is at the end.
The document outlines the 7 C's of effective communication: Clear, Concise, Concrete, Coherent, Complete, Courteous, and Consideration. It provides examples and guidelines for each principle to help ensure communication is easily understood, well-organized, comprehensive and polite. Mastering the 7 C's can improve an employee's communication skills and career prospects by producing messages that inform and satisfy the audience.
This document provides an overview of business communication, including definitions, purposes, types, processes, styles, and techniques. It discusses the different kinds of communication (verbal, non-verbal), channels (formal, informal), audiences (internal, external), and components of the communication process (sender, message, medium, receiver, feedback). The document also outlines guidelines for effective business writing and communication, barriers to effective communication, and tips for improving writing style. Finally, it covers specific topics like memos, letters, and adapting communication to different organizational cultures.
The document provides information on effective business communication, including the definition and concept of communication, objectives and purpose of communication, characteristics of communication, elements of communication, benefits of effective communication, importance of communication in management, and the seven C's of effective communication - completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It emphasizes the importance of clear, concise, and considerate communication in business and management.
This document outlines the principles of effective communication according to the 7 C's model. The 7 C's are clear, concise, concrete, coherent, complete, correct, and courteous communication. Each C is defined and examples are provided. Clear communication means being unambiguous and easy to understand. Concise communication avoids unnecessary words. Concrete communication provides specific details. Coherent communication uses logical organization. Complete communication includes all necessary information. Correct communication is free of errors. Courteous communication is respectful and considerate of the audience. Mastering the 7 C's leads to effective business communication.
The document discusses the seven principles of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides guidelines for each principle, such as including all necessary details for completeness, using concise language to eliminate unnecessary words, focusing on the reader's needs and benefits, and using specific examples and facts for concreteness. The purpose is to communicate easily and effectively in business by applying these seven principles to both oral and written communication.
Communication, Seven C's of Communication and Barriers to Effective communica...Sidra Aslam
1) Sidra Aslam earned a BS in Computer Science from the University of Gujrat in Pakistan.
2) Communication is defined as the process of sharing ideas, experiences, knowledge, and feelings through symbolic messages transmitted via spoken or written words, pictures, symbols, body language, facial expressions, and other means.
3) Effective communication is a two-way process of sending the right message to the right person while considering the psychology of the individuals involved, with the goal of producing the intended or desired result.
The document discusses the seven C's of effective communication:
1. Completeness - Provide all necessary information to answer questions fully.
2. Conciseness - Convey messages using as few words as possible to save time.
3. Consideration - Consider the receiver's interests and show how they will benefit.
4. Concreteness - Use specific facts, figures, and examples instead of generic information.
5. Clarity - Choose precise and familiar words to ensure the message is easily understood.
6. Courtesy - Be tactful, thoughtful, and respectful in tone through word choice and phrasing.
7. Correctness - Use the appropriate level of language and check facts
The document discusses the 7 C's of effective communication:
1. Completeness - Provide all necessary information to answer questions fully.
2. Conciseness - Convey messages using as few words as possible to save time.
3. Consideration - Consider the receiver's interests and show how they will benefit.
4. Concreteness - Use specific facts, figures, and examples instead of generic information.
5. Clarity - Choose precise and familiar words to ensure easy understanding.
6. Courtesy - Be tactful, thoughtful, and respectful in tone through word choice.
7. Correctness - Use the appropriate level of language and check facts, figures, and mechanics. Following
This document discusses the seven Cs of communication as outlined in a project report submitted by Satyam Singh. The seven Cs are completeness, conciseness, clarity, correctness, concreteness, consideration, and courtesy. Each C is defined and guidelines are provided for how to apply each principle effectively in business communication. Examples are given to illustrate wordy versus concise language and vague versus concrete statements. The document emphasizes applying these principles will help ensure effective transmission of messages.
The document outlines the 7 C's of effective communication: completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. It provides examples of features and characteristics of each C, such as complete communication providing all necessary information, concise communication avoiding excessive words, and considerate communication emphasizing the needs and perspective of the audience. Mastering the 7 C's makes one an effective communicator across both written and oral formats.
The document discusses the 7 Cs of effective communication: completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. It provides examples and guidelines for each C, such as answering all questions asked for completeness, eliminating unnecessary words for conciseness, focusing on the reader's benefit for consideration, using specific facts and figures for concreteness, choosing precise words for clarity, being tactful and thoughtful for courtesy, and using proper grammar and accurate information for correctness. The 7 Cs provide principles for creating effective messages that are fully understood by the intended audience.
The document discusses the seven C's of effective communication. The seven C's are: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. Each C is defined and guidelines are provided for how to apply each one to improve communication effectiveness. Completeness involves providing all necessary details to answer any questions from the recipient. Conciseness means conveying the message using as few words as possible. Consideration requires focusing on the recipient's needs and perspective. Concreteness means using specific details rather than general statements. Clarity involves choosing precise and easy to understand language. Courtesy requires being respectful and thoughtful of the recipient. Correctness involves proper grammar, accurate
The document summarizes the seven principles of effective business communication known as the "Seven C's". The seven C's are completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. Each C principle is defined in one to three sentences with examples provided. The principles guide effective composition of both written and oral business messages.
This document discusses barriers to communication and strategies for overcoming them. It identifies linguistic barriers like lack of common language and grammatical errors. Physical barriers include external noise, distance and technical problems. Other barriers are differences in exposure, using the wrong channel, and lack of feedback. The document then outlines seven principles of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy and correctness. It provides examples and guidelines for applying each principle to improve communication.
This document discusses effective communication. It begins with defining communication and some common forms. Effective communication is described as a two-way process that requires skills like listening, assertiveness, and understanding psychology. Principles of effective communication include remembering nonverbal cues, having concise and clear messages, maintaining eye contact, and encouraging feedback. Barriers to communication can be semantic issues, distrust, or organizational policies. The importance of communication in the workplace is to help delegation, understanding roles, coordination, and improving morale.
The document discusses the 7 C's of effective communication: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. Each C is defined and guidelines are provided for how to achieve it. For example, for Conciseness the guidelines are to avoid wordy expressions, include only relevant material, and avoid unnecessary repetition. Courtesy involves using a sincere "you" attitude and respectful language. Correctness means using proper grammar, checking facts and figures, and maintaining an appropriate level of language. The 7 C's provide a framework for crafting effective written business communications.
The document discusses the "7 Cs of Effective Communication" which are principles that provide guidelines for effective written and oral communication. It defines each of the 7 Cs - Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. For each C, it provides the definition and guidelines for applying that principle of effective communication.
Effective communication skills are important for many reasons. Some key barriers to effective communication include perceptual barriers, where people make incorrect assumptions, emotional barriers like pride or anger that prevent open communication, and cultural barriers as different cultures have different communication styles. Overcoming barriers requires understanding different perspectives, listening actively, and adapting one's communication style to different audiences.
Here are some guidelines for writing effective emails:
1. Keep it brief and to the point. An email should be concise and get your point across in the first few sentences.
2. Use a clear subject line. The subject line should clearly indicate what the email is about.
3. Check for clarity and accuracy. Proofread your email for typos, grammatical errors or anything that may cause confusion.
4. Use a polite and professional tone. Be respectful in your language and avoid sarcasm or jokes that may come across differently in writing.
5. Include a clear call to action. If you want a response or action from the recipient, explicitly say what it is at the end.
The document outlines the 7 C's of effective communication: Clear, Concise, Concrete, Coherent, Complete, Courteous, and Consideration. It provides examples and guidelines for each principle to help ensure communication is easily understood, well-organized, comprehensive and polite. Mastering the 7 C's can improve an employee's communication skills and career prospects by producing messages that inform and satisfy the audience.
This document provides an overview of business communication, including definitions, purposes, types, processes, styles, and techniques. It discusses the different kinds of communication (verbal, non-verbal), channels (formal, informal), audiences (internal, external), and components of the communication process (sender, message, medium, receiver, feedback). The document also outlines guidelines for effective business writing and communication, barriers to effective communication, and tips for improving writing style. Finally, it covers specific topics like memos, letters, and adapting communication to different organizational cultures.
The document provides information on effective business communication, including the definition and concept of communication, objectives and purpose of communication, characteristics of communication, elements of communication, benefits of effective communication, importance of communication in management, and the seven C's of effective communication - completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It emphasizes the importance of clear, concise, and considerate communication in business and management.
This document outlines the principles of effective communication according to the 7 C's model. The 7 C's are clear, concise, concrete, coherent, complete, correct, and courteous communication. Each C is defined and examples are provided. Clear communication means being unambiguous and easy to understand. Concise communication avoids unnecessary words. Concrete communication provides specific details. Coherent communication uses logical organization. Complete communication includes all necessary information. Correct communication is free of errors. Courteous communication is respectful and considerate of the audience. Mastering the 7 C's leads to effective business communication.
The document discusses the seven principles of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides guidelines for each principle, such as including all necessary details for completeness, using concise language to eliminate unnecessary words, focusing on the reader's needs and benefits, and using specific examples and facts for concreteness. The purpose is to communicate easily and effectively in business by applying these seven principles to both oral and written communication.
Communication, Seven C's of Communication and Barriers to Effective communica...Sidra Aslam
1) Sidra Aslam earned a BS in Computer Science from the University of Gujrat in Pakistan.
2) Communication is defined as the process of sharing ideas, experiences, knowledge, and feelings through symbolic messages transmitted via spoken or written words, pictures, symbols, body language, facial expressions, and other means.
3) Effective communication is a two-way process of sending the right message to the right person while considering the psychology of the individuals involved, with the goal of producing the intended or desired result.
The document discusses the seven C's of effective communication:
1. Completeness - Provide all necessary information to answer questions fully.
2. Conciseness - Convey messages using as few words as possible to save time.
3. Consideration - Consider the receiver's interests and show how they will benefit.
4. Concreteness - Use specific facts, figures, and examples instead of generic information.
5. Clarity - Choose precise and familiar words to ensure the message is easily understood.
6. Courtesy - Be tactful, thoughtful, and respectful in tone through word choice and phrasing.
7. Correctness - Use the appropriate level of language and check facts
The document discusses the 7 C's of effective communication:
1. Completeness - Provide all necessary information to answer questions fully.
2. Conciseness - Convey messages using as few words as possible to save time.
3. Consideration - Consider the receiver's interests and show how they will benefit.
4. Concreteness - Use specific facts, figures, and examples instead of generic information.
5. Clarity - Choose precise and familiar words to ensure easy understanding.
6. Courtesy - Be tactful, thoughtful, and respectful in tone through word choice.
7. Correctness - Use the appropriate level of language and check facts, figures, and mechanics. Following
This document discusses the seven Cs of communication as outlined in a project report submitted by Satyam Singh. The seven Cs are completeness, conciseness, clarity, correctness, concreteness, consideration, and courtesy. Each C is defined and guidelines are provided for how to apply each principle effectively in business communication. Examples are given to illustrate wordy versus concise language and vague versus concrete statements. The document emphasizes applying these principles will help ensure effective transmission of messages.
The document outlines the 7 C's of effective communication: completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. It provides examples of features and characteristics of each C, such as complete communication providing all necessary information, concise communication avoiding excessive words, and considerate communication emphasizing the needs and perspective of the audience. Mastering the 7 C's makes one an effective communicator across both written and oral formats.
The document discusses the 7 Cs of effective communication: completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. It provides examples and guidelines for each C, such as answering all questions asked for completeness, eliminating unnecessary words for conciseness, focusing on the reader's benefit for consideration, using specific facts and figures for concreteness, choosing precise words for clarity, being tactful and thoughtful for courtesy, and using proper grammar and accurate information for correctness. The 7 Cs provide principles for creating effective messages that are fully understood by the intended audience.
The document discusses the seven C's of effective communication. The seven C's are: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. Each C is defined and guidelines are provided for how to apply each one to improve communication effectiveness. Completeness involves providing all necessary details to answer any questions from the recipient. Conciseness means conveying the message using as few words as possible. Consideration requires focusing on the recipient's needs and perspective. Concreteness means using specific details rather than general statements. Clarity involves choosing precise and easy to understand language. Courtesy requires being respectful and thoughtful of the recipient. Correctness involves proper grammar, accurate
The document summarizes the seven principles of effective business communication known as the "Seven C's". The seven C's are completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. Each C principle is defined in one to three sentences with examples provided. The principles guide effective composition of both written and oral business messages.
This document discusses barriers to communication and strategies for overcoming them. It identifies linguistic barriers like lack of common language and grammatical errors. Physical barriers include external noise, distance and technical problems. Other barriers are differences in exposure, using the wrong channel, and lack of feedback. The document then outlines seven principles of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy and correctness. It provides examples and guidelines for applying each principle to improve communication.
This document discusses effective communication. It begins with defining communication and some common forms. Effective communication is described as a two-way process that requires skills like listening, assertiveness, and understanding psychology. Principles of effective communication include remembering nonverbal cues, having concise and clear messages, maintaining eye contact, and encouraging feedback. Barriers to communication can be semantic issues, distrust, or organizational policies. The importance of communication in the workplace is to help delegation, understanding roles, coordination, and improving morale.
The document discusses the 7 C's of effective communication: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. Each C is defined and guidelines are provided for how to achieve it. For example, for Conciseness the guidelines are to avoid wordy expressions, include only relevant material, and avoid unnecessary repetition. Courtesy involves using a sincere "you" attitude and respectful language. Correctness means using proper grammar, checking facts and figures, and maintaining an appropriate level of language. The 7 C's provide a framework for crafting effective written business communications.
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Ever been troubled by the blinking sign and didn’t know what to do?
Here’s a handy guide to dashboard symbols so that you’ll never be confused again!
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Fleet management these days is next to impossible without connected vehicle solutions. Why? Well, fleet trackers and accompanying connected vehicle management solutions tend to offer quite a few hard-to-ignore benefits to fleet managers and businesses alike. Let’s check them out!
3. Defining Communication
• Communication is the art of transmitting information,
ideas and attitudes from one person to another.
• It is the process of meaningful interaction among
human beings.
9. Roleand Significance
Basis of all human
interaction
Exchange of ideas
Dynamic Process
(Personal and
Social Process)
Facilitates Mutual
Understanding
Helps plan,
strategize,
negotiate and
manage conflicts
Tool to control,
motivate or
influence other
10. Critical success factor for life
The majority of your
perceived ability comes from
how you communicate
70% How you
communicate it
30% What you know
Source: CGAP Direct
11. • Communication will solve all problems
• Communication is always positive
• More communication is better
• Words carry meanings
• Communication is a natural ability
COMMUNICATION MISCONCEPTIONS
14. CHECKLIST FOR THE SENDER
• Align verbal and non verbal signals
• Check assumptions
• Be precise and clear
• Be aware of receiver’s needs and background
• Minimize interference
• Ask for feedback
• Appropriate time and environment
• Seven Cs— Credibility/Completeness,
Courtesy, Clarity, Conciseness, Correctness,
Consistency, Concreteness
15. 7 C’s of communication
C’s Relevance
1. Credibility/ Builds trust
Completeness
16. Provide All Necessary Information
Answering the five W’s helps make messages clear:
Who, What, When, Where, and Why.
Answer All Questions Asked
Look for questions: some may even appear buried
within a paragraph. Use your good judgment in
offering additional material if the sender’s message
was incomplete.
Give Something Extra, When Desirable
18. 7 C’s of communication
C’s Relevance
1. Credibility/ Builds trust Completeness
2. Courtesy/Consideration Improves relationships
19. Focus on “You” Instead of “I” or “We”
Using “you” does help project a you-attitude.
But overuse can lead to a negative reaction.
Example
•We-Attitude: I Am delighted to announce
that we will be extending our hours to make
shopping more convenient.
•You-Attitude: You will be able to shop
evenings with the extended hours.
21. Tactless, Blunt More Tactful
•Stupid letter; I can’t
understand any of it.
•Clearly, you did not
read my latest fax.
•It’s my understanding…
•Perhaps the information
sent in the previous fax was
not clear enough. Let me
clarify the policy once again.
..
Be Sincerely Tactful, Thoughtful,
and Appreciative
22. Avoid negative – unpleasant words
• It is impossible to open an account for you today.
• We don’t refund if the returned item is soiled and
unusable.
Practice Exercise
23. Choose Nondiscriminatory Expressions
Another requirement for courtesy is the use of
nondiscriminatory language that reflects equal
treatment of people regardless of gender,
race, ethnic origin, and physical features.
Questionable More Desirable
Freshman
Manpower
Entering students; first year
student.
Workers; employees; work
force personnel
24. Show courtesy by avoiding tactless & blunt
language.
• Your letter is not clear at all
• You failed to enclose your cheque in the
envelope.
Practice Exercise
25. Use gender friendly substitutes
• Mankind
• The best man for the job
• Manmade
• Manpower
• Businessman
• Sales man
• Chairman
Practice Exercise
26. Practice Exercise – Contd.
• You guys should all be concerned about the
issue.
• Each manager has an assigned place – he
should park his car….
• Each customer will have change noted on his
bill
27. 7 C’s of communication
C’s Relevance
1. Credibility / Builds trust
Completeness
2. Courtesy Improves relationships
3. Clarity Makes comprehension easier
28. Avoid wordy, unfamiliar & clichéd
expression
I am in receipt of your letter No. 213 dated Nov.
19,20xx and wish to acknowledge with thanks.
29. Choose Precise, Concrete, and Familiar
Words
Clarity is achieved in part through a balance
between precise language and familiar language.
Precise words need not be pretentious.
Familiar Pretentious
After
Home
For example
Subsequent
Domicile
e.g. (L)
30. Construct Effective Sentences and
Paragraphs
A clearly built sentence helps to systematically
align thoughts within a paragraph.
Important characteristics to consider are length,
unity, coherence, and emphasis.
Unclear: Being an excellent lawyer, I am sure
you can help us.
Clear: Being an excellent lawyer, you can
surely help us.
31. 7 C’s of communication
C’s Relevance
1. Credibility/ Builds trust
Completeness
2. Courtesy Improves relationships
3. Clarity Makes comprehension
easier
4. Correctness Builds confidence
32. CORRECTNESS
At the core of correctness is proper grammar,
punctuation, and spelling.
Along with grammatical and mechanical
correctness, appropriateness of a message is also
important .
The correctness, as applied to business messages, also
means the following three characteristics:
• Use the right level of language.
• Check accuracy of figures, facts, and words.
• Maintain acceptable writing mechanics.
33. Use the Right Level of Language
Informal writing is more characteristics of business
writing—even more so if that writing occurs in an E-mail
message.
More Formal Less Formal
Participate
Procure
Endeavor
Join
Get
Try
Do not forget to check accuracy of figures,
facts, and words
.
34. 7 C’s of communication
C’s Relevance
1. Credibility/ Builds trust
Completeness
2. Courtesy Improves relationships
3. Clarity Makes comprehension
easier
4. Correctness Builds confidence
5. Consistency Introduces stability
35. Consistency
The message should be relevant and
consistent with the main theme of interaction
Communication is an unending process. It
requires repetition to achieve understanding.
Repetition, with variation, contributes to
learning both facts and attitudes.
36. Bad Example
Amna,
I wanted to write you a quick note about the
report you finished last week. I gave it to Usman
to proof, and he wanted to make sure you knew
about the department meeting we're having
this Friday. We'll be creating an outline for the
new employee handbook.
Thanks,
37. An Alternative
Dear Ms. Amna,
I wanted to update you about the report you finished
last week. I gave it to Mr. Usman to proof, and he let
me know that there are a few changes that you'll need
to make. He will email you his detailed comments later
this afternoon.
Thanks,
Rabia Ahmad
39. CONCRETENESS
Be specific, definite, and vivid rather than vague and
general.
Use denotatives (direct, explicit, often dictionary based)
rather than connotative words (ideas or notions
suggested by or associated with a word or phrase).
Use specific facts and figures.
Put action in your verbs.
Choose vivid, image building words.
40. Use Specific Facts and Figures
It is desirable to be precise and concrete in both
written and oral business communication.
Concrete, Precise
In 1996, the GMAT
scores averaged 600;
by 1997 they had risen
to 610.
Vague, General,
Indefinite
Student GMAT
scores are higher.
41. Put Action in Your Verbs
Verbs can activate other words and help make
your sentences alive, more vigorous.
1. Use active rather than passive verbs.
2. Put action in your verbs rather than nouns and
infinites.
42. Bad Example
The establishment of a different approach on
the part of the committee has become a
necessity.
44. Choose Vivid, Image-Building
Words
Business writing uses less figurative language than
does the world of fiction.
Bland Image
This is a long letter.
She's a brain
More Vivid Images
This letter is three times as
long as you said it would.
Her grade-point average in
1996 was 3.1 on a four -
point scale-
45. Rewrite the following in concrete form as the
sentences are too general and vague.
This computer transfers date from a usb fast
Our product has won several prizes.
Exercise
46. Put action into the words by using active instead
of passive voice.
Tests were made by us
A full report will be sent to you by the supervisor.
The contract had a requirement ….
Mr. Singh will give consideration to the report ….
Exercise
47. Use vivid image building words – adjectives and
adverts , and use less of abstract nouns
The camera has a system that gives good
pictures.
Exercise
48. 7 C’s of communication
C’s Relevance
1. Credibility/ Builds trust
Completeness
2. Courtesy Improves relationships
3. Clarity Makes comprehension easier
4. Correctness Builds confidence
5. Consistency Introduces stability
6. Concreteness Reinforces confidence
7. Conciseness Saves time
49. CONCISENESS
Use the fewest possible words without
sacrificing the other C qualities.
To achieve conciseness
– Eliminate wordy expressions.
– Include only relevant material.
– Avoid unnecessary repetition.
50. Eliminate Wordy Expressions
Use single words in place of phrases. Even
Winston Churchill made extensive use of
simple, one syllable words.
Example
Wordy: At this time
Concise: Now
Wordy: Due to the fact that
Concise: Because
51. Include Only Relevant Material
Wordy: We hereby wish to let you know that our
company is pleased with the confidence you
have reposed in us.
Concise: We appreciate your confidence.
52. Exercise
Find single word substitutes for the phrases
Along the same lines
At this time
Consensus of opinion
Date of policy
Due to the fact that
During the time of the day
During the year of
Few and far between
For a price of
53. 4S’s of communication
S’s Relevance
Shortness Economizes
Simplicity Impresses
Strength Convinces
Sincerity Appeals
54. Practice Exercise
Identify what went wrong in this email and try to
rectify it:
Dear Mr. XX,
I wanted to write you a quick note about Ahmad, who's
working in your department. He's a great asset, and I'd
like to talk to you more about him when you have time.
Regards,
YY
55. One correct possibility
Dear Mr. XX,
I wanted to write you a quick note about Ahmad, who's working in
your department. In recent weeks, he's helped the IT department
through several pressing deadlines on his own time.
We've got a tough upgrade project due to run over the next three
months, and his knowledge and skills would prove invaluable. Could
we please have his help with this work?
I'd appreciate speaking with you about this. When is it best to call you
to discuss this further?
Regards,
YY
(Designation)
56. CHECKLIST FOR THE RECEIVER
Listen Actively
Suspend Judgment -- keep an open mind
Clarify -- Check the exact meaning
Paraphrase -- tell them what they told you
Summarize -- reflect on the main points
Analyze feelings -- see what is really meant
by observing body signs
Editor's Notes
Communication will solve all problems: It may result in creating new problems.
Communication is always positive: It may be positive or negative.
More communication is better: more negative communication will result in more negative results. Quality is more important than quantity.
Words carry meanings: nonverbal communication will carry most of the meanings.
Communication is natural ability: You can develop and sharpen communication skills.
As soon as your signature card reaches us, we gladly open an…….We refund when the returned item is unsoiled and resaleable
If I understand your letter correctly….
We have not received your check.
Many thanks for your letter No.213 of November 19, 20xx.
I wanted to write you a quick note about Ahmad, who's working in your department. In recent weeks, he's helped the IT department through several pressing deadlines on his own time.
We've got a tough upgrade project due to run over the next three months, and his knowledge and skills would prove invaluable. Could we please have his help with this work?
I'd appreciate speaking with you about this. When is it best to call you to discuss this further?