Relationships are often defined in adversity. It's how you respond and communicate in moments of crisis or difficulty that forms, deepens and solidifies meaningful long-term relationships. In this session, Ryan Horner, Managing Director of Technology at One North Interactive, explores how businesses have both flourished and failed in the face of adversity and gives advice on how you can thrive in this new world of omni-channel communication and engagement. From The 2013 Experience Lab: The Relationship Game. For more on #1NLab13, visit http://bit.ly/HRVAFX. To view a video recording of this session, visit http://bit.ly/18Dk9TX.

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