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BHasHkar kUMar
DkaC/033/2016-17
2
 Listening is the most important
communication skill
 We probably spend more time
using our Listening Skills than any
other kind of skill
 Like other skills, Listening takes
practice
 Real Listening is an active
process
 Listening requires attention
3
 Effective Listening is the process of analyzing sounds,
organizing them into recognizable patterns, interpreting
the patterns and understanding the message by inferring
the meaning
 Many of the problems we experience with people in our
daily lives are primarily attributable to ineffective
listening or lack of listening
4
The First and the foremost communication skill that we learn
in our lives is nothing but “LISTENING”
LISTENING
SPEAKING
WRITING
READING
Basic Communication Skills Profile
________________________________________________
Communication Order Learnt Extent Used Extent Taught
___________________________________________
_
Listening First First Fourth
Speaking Second Second Third
Reading Third Third Second
Writing Fourth Fourth First
5
6
 To learn
 To increase one’s
understanding
 To advise or counsel
 To relieve one’s boredom
(listening to music)
7
• Communication is not complete without effective
listening
• An attentive listener stimulates better speaking
by the speaker
• A good listener learns more than an indifferent
listener
• A good listener can restructure vague speaking
in a way that produces clearer meaning
• A good listener learns to detect prejudices,
assumptions and attitudes
8
STEPS:
• Hearing
• Filtering
• Comprehending
• Remembering
• Responding
9
HEARING
 Hearing is the first essential step in the listening
process and relates to the sensory perception of sound.
The listener further processes the perceived sound. For
learning to be effective, hearing needs to be done with
attentiveness and concentration.
FILTERING
 The next step involves sensing and filtering of heard
sounds. The heard message is categorized as wanted
or unwanted. The unwanted message is discarded. The
sense of judgement of the individual comes into play,
that is, the filtering process is subjective and a person
chooses to retain what makes sense to him.
10
COMPREHENDING
The listener understands what the speaker has tried to
convey. This activity can be described as absorbing,
grasping or assimilating. The listener uses his
knowledge, experience, perception and cognitive
power.
REMEMBERING
The assimilated message is stored in memory to
facilitate future recall.
RESPONDING
Responding to a message takes place at the end of the
communication, immediately after or later, to show that
the message is being received and comprehended.
11
• Noise
• Poor acoustics
• Defective mechanical devices
• Frequent interruptions
• Uncomfortable seating arrangements
• Uncomfortable environment
• Message overload
12

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Listening skill

  • 2. 2  Listening is the most important communication skill  We probably spend more time using our Listening Skills than any other kind of skill  Like other skills, Listening takes practice  Real Listening is an active process  Listening requires attention
  • 3. 3  Effective Listening is the process of analyzing sounds, organizing them into recognizable patterns, interpreting the patterns and understanding the message by inferring the meaning  Many of the problems we experience with people in our daily lives are primarily attributable to ineffective listening or lack of listening
  • 4. 4 The First and the foremost communication skill that we learn in our lives is nothing but “LISTENING” LISTENING SPEAKING WRITING READING
  • 5. Basic Communication Skills Profile ________________________________________________ Communication Order Learnt Extent Used Extent Taught ___________________________________________ _ Listening First First Fourth Speaking Second Second Third Reading Third Third Second Writing Fourth Fourth First 5
  • 6. 6  To learn  To increase one’s understanding  To advise or counsel  To relieve one’s boredom (listening to music)
  • 7. 7 • Communication is not complete without effective listening • An attentive listener stimulates better speaking by the speaker • A good listener learns more than an indifferent listener • A good listener can restructure vague speaking in a way that produces clearer meaning • A good listener learns to detect prejudices, assumptions and attitudes
  • 8. 8 STEPS: • Hearing • Filtering • Comprehending • Remembering • Responding
  • 9. 9 HEARING  Hearing is the first essential step in the listening process and relates to the sensory perception of sound. The listener further processes the perceived sound. For learning to be effective, hearing needs to be done with attentiveness and concentration. FILTERING  The next step involves sensing and filtering of heard sounds. The heard message is categorized as wanted or unwanted. The unwanted message is discarded. The sense of judgement of the individual comes into play, that is, the filtering process is subjective and a person chooses to retain what makes sense to him.
  • 10. 10 COMPREHENDING The listener understands what the speaker has tried to convey. This activity can be described as absorbing, grasping or assimilating. The listener uses his knowledge, experience, perception and cognitive power. REMEMBERING The assimilated message is stored in memory to facilitate future recall. RESPONDING Responding to a message takes place at the end of the communication, immediately after or later, to show that the message is being received and comprehended.
  • 11. 11 • Noise • Poor acoustics • Defective mechanical devices • Frequent interruptions • Uncomfortable seating arrangements • Uncomfortable environment • Message overload
  • 12. 12