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Citymarketing Amsterdam
Metropolitan Area
Nico Mulder, Marketing Manager
April 18, Barcelona
What are our
goals?
Top 5 Europe
An international city for business
An appealing city to live in
A unique city for tourists
An excellent city for congresses
What are our
goals?
Top 5 Europe
An international city for business
An appealing city to live in
A unique city for tourists
An excellent city for congresses
What is our
strategy?
• Public-private
• Product improvements
• Empowering the image
• Brand: I amsterdam
• Icons
• Core values
What are our core
values?
Innovative
Trendsetting and innovative
Creativity
Original and surprising
Entrepreneurship
Active and initiative
Decision makers
International enterprises
Leisure and business
visitors
Inhabitants
Amsterdam metropolitan
area
Target audience
Statistics
• Average age visitors: 36 y/o
• Average spending: 159 euro p/d
• 40% of total international visitors < 30 y/o
8
• Brand management
• Consumer Marketing
• Business-to-Business Marketing
• Press & Media
• Publishing
• Digital Media
• Visitor centres
• Research
• Relations and Sales
• Welcome Team
What is in-house?
Advisory boards
10
Restaurants
MAC
Taskforce
congresses
Hotels
Tourism
Culture
Shops
AM
Revenue (in millions)
City of Amsterdam 4,2
Special Projects 3,3
Partners 2,4
Consumer 2,2
rest 0,6
11
Spending (in millions)
Staff 5,9
Rent 0,8
Marketing 4,5
Networkevents 0,1
Office 1,4
12
Connect
Strenghten
Choose
13
Owned media and products
14
15
16
17
18
I amsterdam online in numbers
AM
Corporate
150K
downloads
500 users p.d.
3 channels
85K followers
2 channels
650K fans
3 websites
11 milion
sessions
19
Making our web presence future proof
20
All audiences > one websitelocal visiting (5) business uit in amsterdam media centre (2) am (2)
trade expatcenter meetings study work corporate
21
Site and social statistics
• Site: 60% < 34 y/o
• Facebook: 65% < 34 y/o
Offline
2013
• Reactive & proactive
• In Amsterdam and target countries
• Different messages
• For different target audience
Media
I amsterdam Visitor Centres
• 1,3 million visitors
• Customer satisfaction: 9,2
• > 650.000 products sold
I amsterdam City Card
• Free entrance to over 40 museums
• Free public transport in Amsterdam
• Free Canal Cruise
• Free Giveaways (snacks & gifts)
• Free City Map
• 25% discount at concerts, attractions & restaurants
26
I amsterdam Welcome Team
27
• 40 volunteers (locals)
• Information about sights, public transport and many other topics
• 150.000 visitors serviced
Consumer marketing campaigns
28
Festival Magazine
150.000 ex. (o.a. Uitkrant, A-mag)
Online
Outdoor
3.000 vlakken (abri, A0 in NL)
34
New Land
Flowers of
Amsterdam
AmsterdamHaarlem
35
36
37
Circ. 40.000, reach 120.000 Mini-mags
38
39
40
41
42
43
44
Results
45
46
47
Results
48
49
150418 BCN city marketing - I amsterdam

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150418 BCN city marketing - I amsterdam

Editor's Notes

  1. Onze ambitie is om deze regio op de kaart te zetten als één van de vijf meest aantrekkelijke metropolen van Europa voor bewoners, bezoekers, bedrijven en beïnvloeders. Onder het motto ‘I amsterdam’, profileren wij de metropool als een dynamisch woon- en werkgebied, een aantrekkelijke reisbestemming en een proeftuin voor innovaties.
  2. Onze ambitie is om deze regio op de kaart te zetten als één van de vijf meest aantrekkelijke metropolen van Europa voor bewoners, bezoekers, bedrijven en beïnvloeders. Onder het motto ‘I amsterdam’, profileren wij de metropool als een dynamisch woon- en werkgebied, een aantrekkelijke reisbestemming en een proeftuin voor innovaties.
  3. Het doel van Amsterdam Marketing is de citymarketing voor Metropool Amsterdam als geïntegreerde activiteit uit te voeren, waarbij wij ons richten op nationale en internationale bewoners, bedrijven, bezoekers en beïnvloeders. Citymarketing is een belangrijk middel om de economische positie van Metropool Amsterdam te versterken. Zij kan het imago van de stad bij buitenstaanders en bewoners positief beïnvloeden en het gevoel van trots en waardering versterken. Om dat te realiseren werken wij samen met publieke en private organisaties, culturele instellingen en universiteiten.
  4. Creativiteit, innovatie en handelsgeest zijn de drie kernwaarden van Amsterdam. Zij vormen het DNA van de stad en symboliseren haar unieke karakter en zijn relevant voor verleden, heden en toekomst. Het merk wordt sterk en eenduidig in de markt gezet onder het gezamenlijke motto I amsterdam.
  5. Amsterdam Marketing voert haar activiteiten uit in het belang van de gehele metropool. In eerste instantie richten wij ons op de primaire doelgroepen van citymarketing; bewoners, bezoekers en bedrijven.De bewoners van Metropool Amsterdam zijn onze ambassadeurs en gastheren. Onder bezoekers vallen toeristische en zakelijke bezoekers uit Nederland en het buitenland. Bedrijven betreffen Nederlandse en buitenlandse organisaties die investeren in Metropool Amsterdam of zich hier vestigen vanwege het gunstige vestigingsklimaat.Om de primaire doelgroepen te bereiken, spelen daarnaast beïnvloeders een belangrijke rol. Dit zijn intermediaire partijen zoals media, PCO’s (professional congress organizers) en touroperators.
  6.  Mini A-mag extra doordruk van 27.000 exemplaren (verspreid via VVV vestigingen, locaties in de metropool, Connexxion)
  7. 1,3 mln bezoekers in de 2 vvv vestigingen (wachttijd goede exposure)