The IT department at Tenet Healthcare remains focused on supporting key business objectives such as improving clinical outcomes, growing patient volumes, recruiting and retaining staff, and improving cost metrics through initiatives like expanding clinical systems, developing consumer tools, and streamlining registration processes to enhance the patient experience. IT also aims to deliver effective technologies at a lower cost than peers through standardization, outsourcing, and leveraging centralized expertise.
2. IT Remains Targeted on Achieving Key
Tenet Business Objectives
• Excellent Clinical Quality
• Improve clinical
monitoring systems
outcomes
• Expanding front-line Clinical Systems
• Grow both inpatient
• Excellent physician facing
and outpatient
information systems
volumes consistent
with TGI • Excellent consumer information
systems
• Retain and recruit
• High performance Revenue
great employees and
Management systems
physicians
• Excellent business back office
• Improve cost metrics, information systems:
especially labor – Labor
productivity – Supplies
– Logistics
– Business Intelligence
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3. Tenet’s Consumer Tools Create New
Business and Support Patient Satisfaction
Patient Self Diagnosis
Physician Referral
Communicating Clinical Quality
Hospital Services and Events
Health Condition Education
Patient Pre-registration
Patient Kiosks
Free Internet Access
The Virtual Nursery
On-line Bill Pay
3
15. Newborn Events can be Shared through
our Growing Family Virtual Nursery
15
16. The On-Line Bill Pay Option Adds Another
Layer of Convenience
16
17. What’s Next?
• Personal Health Records
• Appointment requests
• Website editing tools for
the hospitals
• Fresh, new look & feel
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18. Productivity and Easy to Use Tools are
Important to Dr. Cogan
Patient Scheduling
Emergency Department
Single Sign-on
Physician Portal
- Patient Location
- Clinical Results
- Medications
PACS Medical Images
Medical Chart Electronic
Imaging and Signature
18
19. Enterprise Patient Scheduling
Single point
of contact
Rules-based
resource
coordination
Pre-registration
services
• 40 sites ‘live’ with enterprise scheduling
• 7 additional hospitals will be completed by year end
19
21. Single Sign-On
Single
Sign-On
• 42 hospitals ‘live’, all hospitals ‘live’ by Q1 2009
21
22. Physician Portal
Patient
Location
Medical
Images
Medication
History
Lab and
Radiology
results
• All hospitals ‘live’
22
23. PACS – Radiology Image Access
• 49 hospitals ‘live’
• 7 hospitals ‘live’ with full motion cardio-PACS
23
24. Document Imaging
View
scanned and
electronic
April 23, 2001 – 6:47 am
documents
Deficiency List
Electronic
signature
• All hospitals ‘live’ by end of 2008
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25. And, We are Researching Several Potential
High-Value Initiatives This Year
• Pilot Physician handheld devices integrated with
our Physician Portal
• Pilot full Electronic Medical Record integration for
employed physicians
• Pilot clinical data ‘Push’ technology to provide
real-time results directly to an affiliated physician
Electronic Medical Record
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26. IS is Built Upon Design Principles and
Architecture that is Highly Cost-Efficient
• Technology and software applications are standardized
across Tenet hospitals
• Outsourcing of virtually all non-management
IT capabilities
– Shared, centrally hosted data center
– Centrally run applications
– End-to-end support
• Leveraging of centralized expertise across hospitals
• Blend of on-shore and off-shore IT workforce to reduce
development and support costs
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27. As a Result, Tenet Delivers Highly Effective
IT for a Cost that is Far Less than our Peers
2008 IT Operating Expense as % of Hospital Operating Expense
5.0%
4.0%
3.0%
2.0%
1.0%
0.0%
Gartner Summary of 2005 HIMSS 2007 Annual Report Tenet
IDSs for IDSs
Source: Gartner: Summary of 2005 Integrated Delivery Systems IT Budget and
Staffing Study – Average Percentage of Operating Expense budgeted for IT; HIMSS:
2007 Annual Report of the US Hospital IT Market – Average IT Operating Expenses as
a Percentage of Total Operating Expense for IDSs; Tenet analysis
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28. IT Remains Targeted on Achieving Key
Tenet Business Objectives
• Improve clinical outcomes
• Grow both inpatient and
outpatient volumes
consistent with TGI
• Retain and recruit great
employees and physicians
• Improve cost metrics,
especially labor productivity
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